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Customer Questions & Answers for
SGH-I777

Customer Questions & Answers:
636 Questions
 | 
657 Answers

Questions & Answers for samsung SGH-I777

Question

When is the next update for Samsung Galaxy S2 on AT&T

Email - will be able to do a Select All to delete messages
asked 2 years, 9 months ago
Dotski
Bronx, NY
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Dotski,

We understand that you would like to know the next update for your phone, SGH-I777.

We are unable to speculate when/if the next update be available due to the fact that this might lead to inaccurate information and confusion.

Please feel free to check back with us periodically for updates.

Should this become available, it will be posted on our website in the Samsung Download Center.

Do you have more questions regarding your Samsung Mobile Phone? For 24 hour information and assistance, we offer our new FAQ/ARS System - Automated Response System at http://www.samsung.com/support.

It's like having your very own personal Samsung Technician at your fingertips.

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

external SD card access

i have the samsung galaxy sII for att and i have found how to move apps to the external sd card now would like to know is there a way to have my music and pictures default to the external sd card or did i waste my money buying a big card?
asked 2 years, 9 months ago
brucebuk
ohio
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If you buy your music from Google Music, all your music goes to your online Google Music account for you to stream through the Music app. You can also choose to download the music to your sd card if you choose. If you connect your phone to your computer you can designate if you want your music on your sd card or phone. You just have to put your phone into Mass Storage mode and this will give you access to your external sd card. To do this go to settings and Wireless and Network, then choose USB utilities.
answered 2 years, 8 months ago
logicrulez
Philadelphia
0points
0out of 0found this answer helpful.
Question

Is GS II SGH-I777 (AT&T) MHL enabled in order to use your HDTV Smart Adapter?

asked 2 years, 9 months ago
soloa37
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, but most HDTVs currently do not support MHL, so you might have to externally power it.
answered 2 years, 8 months ago
jcracken
0points
0out of 0found this answer helpful.
Question

BAckup

How do i go about backing up data on my phone ,?
asked 2 years, 9 months ago
Christopherg001
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5625&prd_ia_cd=N0000003&map_seq=34089&regDt=2011-09-29%2015:27:49.0&page_gb=D&model_name=SGH-I777&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=26

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

why are my videos blurry?

I just bought this phone the 1st of Nov. and I LOVE IT!. 1 major problem though is my video is always blurry. Any idea why? it records for a little then gets blurry like it focusing. it does it often. this website will not allow me to upload a video.
asked 2 years, 9 months ago
NEDNERBISH
Lehighton, PA
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Which hands free car kit would you recommend for the Galaxy S II mobile phone

asked 2 years, 9 months ago
Loekie
Springdale, Arkansas
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for all available Samsung accessories for your device.

http://www.samsung.com/us/mobile/cell-phones/SGH-I777ZKAATT-accessories

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I force the Galaxy SII to 2G? I am a testing vendor for AT&T Mobility and need to test a feature on 2G, while in coverage of 3G.

I ahve tried using *#2263# and it will not let me naivagate. I have also used *#*#4636#*#* This will get me to the menu to select the 2G option, but it kicks me back over to 3G when I return out of the menu?
asked 2 years, 9 months ago
Anonymous
San Angelo, TX
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

We sincerely apologize for any inconvenience this presents and thank you for your continued interest in Samsung products.

However, this question is best answered by calling our support line as they can assist you in a timelier manner than through this forum. At your earliest convenience, please contact our Customer Care Center by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

You can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can we remove AP Mobile App and stop huge data loss

AP Mobile on the ATT GSII has been noted as a huge data leak with 20MB or more being downloaded per day, with APP OFF and WIDGET removed. It is currently uninstallable and unstoppable (without rooting and warranty voiding). Please help.
asked 2 years, 9 months ago
jerrymike
Chicago
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can I get Kies to connect with my phone?

I have the AT&T version of the Galaxy S2 and downloaded the latest Kies software.
asked 2 years, 9 months ago
mtaylor100
Ogden, UT
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
yes
answered 2 years, 8 months ago
ericksonbolo
96708
-1point
0out of 1found this answer helpful.
Question

I bought a samsung protective cover for my new phone, however the folks I talk to hear feedback with the cover on and don't when I remove it.

What can I do to protect my new phone without taking the cover on and off when I talk
asked 2 years, 9 months ago
mosierfarms
Central Illinois
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the inquiry.

I'm sorry I don't have enough information to properly support this question or this question is not within our support boundaries. Please rephrase & resubmit your question with more details or reach out to us on another support channel. Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

or

Live Chat Support: http://goo.gl/ZALJm

Thank you and have a great day!
answered 2 years, 8 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How do I undo a contact sent to the reject list?

asked 2 years, 9 months ago
jdouglasfl211
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello-

Thank you for the inquiry. Follow this link and refer to page 61. It's an option in Address Book. Copy and paste this link into your browser for instructions. http://bit.ly/oXyoMq

Thank you and have a great day!

Samsung Mobile Support is now available on Twitter & Facebook!

twitter.com/GalaxySsupport (@galaxySsupport)

twitter.com/SamsungSupport (@samsungsupport)

facebook.com/SamsungSupport

Chat Support: http://goo.gl/ZALJm
answered 2 years, 8 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Is there a 30 pin to micro usb adapter?

There are no good accessories for the Galaxy S2, only for the Iphone. I want to be able to connect my Galaxy S2 to an Ipod/Iphone stereo dock kit.
asked 2 years, 9 months ago
rondo470
NYC
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi rondo470 ,

Thank you for your inquiry. We understand that you would like to know if there is a 30 pin to micro USB adapter for your phone, SGH-I777.

Please contact our Accessories Department, as they will be able to answer any questions you might have about accessories, compatibility or how they work. 
 
You can reach the Accessories Department by dialing toll-free 1-888-757-0250 or 1-888-987-4357 and choosing option:

3 for Mobile Accessories

We appreciate your continued interest in Samsung products.
answered 1 year, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Do you have have your data on all the time to send or receive a picture message on the Galaxy S II cell phone ?

asked 2 years, 9 months ago
Chica27613
Raleigh,NC
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

It there a fix for the login screen bug?

My brother was playing with my phone and it locked. He discovered that by waiting for it time out after a wrong entry and then pressing the power button it acted as if the right password had been entered. This phone is completely unsecure. Same for plugging in headphones. Is there a fix for this? I just bought this phone and feel like it is an inferior product that had so much promise only because security is so easily bypassed. online searches reveal this is a very commonly known issue.
asked 2 years, 9 months ago
robomouse
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do I set up my voicemail on my new Samsung Galaxay II

asked 2 years, 9 months ago
dbw4290
Folcroft,PA
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
-1point
0out of 1found this answer helpful.
Question

How do I enable international calling when I'm in a foreign country?

I currently live in the USA and I'm travelling to Brazil and I want to make sure I can use my phone when I'm there. My current AT&T plan support international calling, but how do I enable it on my phone?
asked 2 years, 9 months ago
value1added
Corvallis, OR
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is the SGH-I777 going to get the android 4.0.1 update?

asked 2 years, 9 months ago
Whippersnapper
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if this device will be getting an update but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Can I create SMS groups, in my contacts folder on a S2?

asked 2 years, 9 months ago
Gonzo71
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please contact your service provider as this is a network dependent feature on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How to teather...

Trying to teather the Samsung Galaxy S 2 (ATT) and it says to install the driver software -- insert disk that came with your RNDIS communication control. I do not have a disk. What do I need to do,
asked 2 years, 9 months ago
SEB442
Springfield, Mo.
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thank you for your inquiry. It appears that your question is not within our support boundaries and would be better addressed by your service provider. Any network related issues such as voicemail, texting, billing, minutes/data used, and SIM unlock requests are handled by your carrier.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
Question

echo

phone echo during calls with case.
asked 2 years, 9 months ago
lasportsman
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,
Thanks for reaching out for support. This inquiry is best addressed by calling into our customer service center. At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
For future inquiries, you may also contact us via Twitter or Facebook.
Follow us on Twitter @galaxyssupport or @samsungsupport
To find us on Facebook, please visit https://www.facebook.com/samsungsupport
You may also reach us via live chat at the following link: http://goo.gl/ZALJm
Thanks and have a great day!
Samsung Mobile Technical Support
answered 2 years, 8 months ago
SamsungSupport11
Austin, Texas
0points
0out of 0found this answer helpful.
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