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Customer Questions & Answers for
SGH-I777

Customer Questions & Answers:
645 Questions
 | 
665 Answers

Questions & Answers for samsung SGH-I777

Question

what folder do I place my mp3 music on the phone?

asked 2 years, 9 months ago
ekiongozi
atlanta, ga
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Samsung Galaxy S2 Speakerphone doesn't work??

I just got the Samsung Galaxy S2 and everything was great for two hours and I also downloaded a couple of updates and then my speakerphone stopped working?? I heard that others have had the same issue. Can someone help???
asked 2 years, 9 months ago
ajpark1313
Los Angeles
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Have you downloaded the LATEST update on the actual phone and not Kies?
answered 2 years, 9 months ago
Doolally
0points
0out of 0found this answer helpful.
Question

What is the largest capacity Micro SD card the phone will accept?

I'd like to use a 32Gb card in the phone
asked 2 years, 9 months ago
KYMoonshiner
Kentucky
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How do you delete e-mail account

asked 2 years, 9 months ago
luf2play
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Where do I find samsung drivers to install on my computer ?

asked 2 years, 9 months ago
GiantsFan84
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5625&prd_ia_cd=N0000003&map_seq=34089&regDt=2011-09-29%2015:27:49.0&page_gb=D&model_name=SGH-I777&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=26

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I am unable to register my new Galaxy II. The IMEI # says it's invalid.

asked 2 years, 9 months ago
luf2play
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

When will my GS2 get the ICS Update?

I have the SGH-I777, just wondering.

Thanks, Chris
asked 2 years, 9 months ago
chriseshearin1
Texas
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out!

Sorry but I cannot speculate on unreleased products or updates at this time.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Traveling overseas

I know this phone is global ready. I was wondering what kind of features are available at no cost if traveling overseas. And if there are any others even for an extra fee. Thanks!
asked 2 years, 9 months ago
fedro2
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi and thanks for reaching out! This is an issue that your service provider would be better suited to solve for you in a timely manner.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

Galaxy SII when I transfer music how come the alblum thumbnails didn't come over.

Music is on the sd card
asked 2 years, 9 months ago
kpurban
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

why my pc OS xp doesnt install the sgh-i777 usb drivers for thetering?

asked 2 years, 9 months ago
Anonymous
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5791

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Galaxy S2 - SGH-I777 Home key notification LED

Is there any progress on getting LED home key light notifications for this phone? Such as the keys lighting up for missed calls or sms? We were hoping it would come with the recent 2.3.6 update
asked 2 years, 9 months ago
Russell2k
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, unfortunately, there is no configurable option to do this on your device.

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

What does "unsupported file type" mean in the music player when all of the files are the same?

I have been trying since i purchased my GS2 to put my music library on the phone. Kies is remarkably slow, but in addition more than half of the music that ends up on the phone does not play. It either says unsupported file type or that the media player does not support this type of audio file. The problem with this is that all of my music are the same type of files, either mp3 or m4a, and those are supported file types. I have tried using all of the 3rd party music syncing programs as well, including winamp and doubletwist, but to no avail. Please help
asked 2 years, 9 months ago
jfine
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Have you tried playing them on your PC do they work there if so make sure you are not disconnecting the cable to soon once the music is synced with Kies
answered 2 years, 9 months ago
Doolally
Denver CO
0points
0out of 0found this answer helpful.
Question

I have the Galaxy S 2 Captivate. When I SYNC my contacts, where do theySync to?

asked 2 years, 9 months ago
wendyr711
Idaho
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.

Regarding your concern, there is no need to install any software on the computer for you to connect the handset with your PC. All you need to have is a memory card inside the handset and a data cable then set the phone to mass storage.

To connect the phone to the computer, please follow the steps below:
Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
If Select USB Mode appears on the display press the clear key to return to the standby screen OR if the MTP Connect to the PC... appears on the display, press OK then with Yes highlighted press OK to disconnect from the PC
From the standby screen, press OK for Menu
Select Settings & Tools
Select Tools
Select USB Mass Storage
From the PC, double click on the My Computer icon on the Windows desktop
Double click on the newly created drive letter (which may appear as an icon or text, depending on your View settings)
Double click on the folder to view the contents
Copy and paste or drag n drop the files to/from the destination on the PC
From the handset, press OK for Disconnect
With Yes highlighted, press OK then remove the USB data cable from both the handset and PC

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 9 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

my samsung galaxy II s display broke

it fell on the floor, I got a month ago from Att what are the options to fix it.
asked 2 years, 9 months ago
Serg821
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 9 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

warranty check

how do I check if my Galaxy S2 is still under warranty?
asked 2 years, 9 months ago
tooltalk
NYC
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/service/warranty/SGH-I777ZKAATT

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Is there a work around for the absence of USB device driver for the Galaxy SII (SGH-I727)?

asked 2 years, 8 months ago
Marvin2
Texas
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
Samsung10
-1point
0out of 1found this answer helpful.
Question

unsupported with kies

After 2.3.6 OTA, kies fails to support sgh-i777 from a firmware standpoint.
asked 2 years, 8 months ago
jaxdolfan
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/kies/

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
-2points
0out of 2found this answer helpful.
Question

Will Galaxy S II get the upgrade to Ice Cream Sandwich operating system?

asked 2 years, 9 months ago
Anonymous
lake charles, la
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the GSII will be getting ICS but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

using the SGH-I777 clock to power on the phone?

asked 2 years, 9 months ago
fmintz
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I'm trying to add something to my Galaxy S II through usb but it crashes Windows when I do. Do I have to use Kies Air?

Windows 7 64 bit, Galaxy S II
asked 2 years, 8 months ago
myvoice
on SGH-I777
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5625&prd_ia_cd=N0000003&map_seq=34089&regDt=2011-09-29%2015:27:49.0&page_gb=D&model_name=SGH-I777&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=26

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 8 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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