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Customer Questions & Answers for
samsung SGH-I777

Customer Questions & Answers:
617 Questions
 | 
652 Answers

Questions & Answers for samsung SGH-I777

Question

My screen does not come on after terminating a call.

When I finish a call the screen remains black for a long period of time, even when I try the power buttonit will not illuminate.
asked 2 years, 3 months ago
koolguali
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
wait about 5 seconds, and shake it a bit. Usually comes on for me.
answered 2 years, 3 months ago
mjibarguen
orlando, FL
0points
0out of 0found this answer helpful.
Question

Hi, I have a Galaxy S2 phone, and all of a sudden (this weekend) the volume is so low on the ringer and notification that I keep missing calls.

I went into Settings and maxed everything out, no luck. I installed Audio Manager, no luck. I have not rooted my phone (nor plan to), so cannot use Volume+. Any other ideas?
asked 2 years, 3 months ago
mjibarguen
orlando, FL
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why doesn't my email sync?

I have them set for 1hour. I have Background Data and Auto-Sync enabled but it's been over 3 hours since last sync. And why doesn't my Yahoo! accounts show up in the "Accounts and Sync/ Manage Account" screen? Only thing there is Facebook And Gmail. Thanks!
asked 2 years, 3 months ago
portromes
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Why the screen heats up when I use it continuously on battery? Back side also heats up

I usually use it on full charges battery and sometime it just heats up. I don't use any case or something like that.
asked 2 years, 3 months ago
Vaibhav
Scranton, PA
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How do you install mini SD Card in Samsung Galaxy S II phone?

asked 2 years, 3 months ago
wjjschade
St. Louis, MO
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00042949&fm_seq=43546

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

My cell phone does not turn on.

My cell phone does not turn on. Connect the usb cable but the PC does not recognize. The phone gets hot, but nothing appears on the screen. What's the solution?
asked 2 years, 3 months ago
Anonymous
Brasil
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Assigning tones to calendar events

In the calendar app on my Galexy S II, is there a way to assign different ringtones to different types of events? On my Samsung Impression I could assign a ringtone for doctor appointments and a different ringtone for family events or business events. Is there an app that will allow me to do this?
asked 2 years, 3 months ago
Anonymous
Louisville, KY
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
I use the App 'Calendar Snooze' for this. Each google calendar can have a separate assignment.
answered 2 years, 3 months ago
mjibarguen
orlando, FL
0points
0out of 0found this answer helpful.
Question

Is it possible to add the portuguese language to my phone?

I'm from Brazil and I bought an unlocked phone.... Unfortunately it only comes with Spanish, English and some other languages.... I was wondering if you could help me downloading a drive to add portuguese to my phone
asked 2 years, 3 months ago
Leogomesc
Orlando, FLorida
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00042916&fm_seq=43513

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

How can i use my front facing camera to take MMS videos?

asked 2 years, 3 months ago
aprudeaux
dallas, tx
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5639&prd_ia_cd=N0000003&map_seq=34111&regDt=2011-09-30%2007:35:03.0&page_gb=D&model_name=SGH-I777&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=12

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

When will the Android 4.0 (Ice Cream Sandwich) update be available for the AT&T Samsung Galaxy S II SGH-I777?

asked 2 years, 3 months ago
jwonch
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for reaching out!

Unfortunately, we do not have any information as to when or if the GSII will be getting ICS but please check back for updates or visit www.samsung.com for news.

If you need additional assistance or information, please just write us again on this forum or you can chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsuppoert for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Hi, I have a Galaxy S2 phone, and all of a sudden (this weekend) the volume is so low on the ringer that I keep missing calls.

I did not download any new apps, I did not make any changes to make this happen. I was actually at a retreat. I noticed on the way home that my ringer was very quiet, even when I max it out. Notifications and media volume seem to be OK. I just downloaded a Software Update from AT&T but that didn't help. I also tried Volume+ but that doesn't help either. HELP !!

THanks,
asked 2 years, 3 months ago
mjibarguen
orlando, FL
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Batteries

Can we use a non NFC battery on this phone since that feature is turned off or will it affect the phone in anyway?
asked 2 years, 3 months ago
dsfichter11
atlanta
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 2 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
Question

Phone screen goes black after talking. If I plug into charger, screen comes back to normal??

asked 2 years, 3 months ago
nofear1242
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi! Thanks for your question. I suggest performing a soft reset. To perform a soft reset, please power off the device and pull/replace the battery after 2-3 minutes before powering back on.

If you need additional assistance, feel free to ask us on Twitter @GalaxySsupport or @samsungservice for speedy responses in the U.S.

Thanks and have a great day!
answered 2 years, 2 months ago
SamsungSupport13
SamsungSupport13
0points
0out of 0found this answer helpful.
Question

I am unable to register my new Galaxy II. The IMEI # says it's invalid.

asked 2 years, 3 months ago
luf2play
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

why do i see my contacts from both my sd card and my phone?

asked 2 years, 3 months ago
madelargy
Highlands Ranch, CO
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Cannot get email to send while WI-Fi is on?

Work account - not problems associated with my Blackberry
asked 2 years, 3 months ago
DrKline
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

How can I upgrade my samsung galaxy s II software to android honeycomb?

asked 2 years, 3 months ago
rayorbisi
clinton, Ms
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

What is the largest capacity Micro SD card the phone will accept?

I'd like to use a 32Gb card in the phone
asked 2 years, 3 months ago
KYMoonshiner
Kentucky
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 2 months ago
Samsung10
0points
0out of 0found this answer helpful.
Question

Where do I find samsung drivers to install on my computer ?

asked 2 years, 3 months ago
GiantsFan84
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5625&prd_ia_cd=N0000003&map_seq=34089&regDt=2011-09-29%2015:27:49.0&page_gb=D&model_name=SGH-I777&type_ia_cd=N0000002&subtype_ia_cd=N0000003&row_index=26

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how come multiple phone numbers for one contact didn't copy to new phone

asked 2 years, 3 months ago
crusso9652
cville
on SGH-I777
0points
0out of 0found this question helpful.
Answer this Question
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
This is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/
or by calling Samsung Customer Support at our toll free number 1-888-987-4357 between the hours 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, CST. From there, a representative can assist you further

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 2 months ago
SamsungSupport13
SamsungSupport13
-1point
0out of 1found this answer helpful.
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