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Intensity™ II
(SCH-u460)

Customer Questions & Answers for
Intensity™ II (SCH-u460)

Customer Questions & Answers:
1,110 Questions
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1,126 Answers

Questions & Answers for samsung Intensity™ II (SCH-u460)

Question

How can I get a regular or classic ring sound on my Intensity II?

asked 2 years, 3 months ago
BeamDealer
Rockford, IL
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00039393&fm_seq=39561

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 3 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

does the intensity II require a special micro sd card for extra memory?

asked 3 years, 6 months ago
racinjason17
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. Yes you need to have a micro sd card for extra memory.

Below are the specifications for the memory card.
Removable Memory
•Card Type / Slot: microSD microSDHC
•Format By Phone: Menu, Settings & Tools, Memory (0), Card Memory (3), Format Card (8)
•Max Storage Size: 32GB
•Recommended Storage Size: 16GB

Sincerely,
Technical Support
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

i am having difficulty on my Intensity 2, running slow.... not saving my contacts... i feel i need to do a master reset... please advise....

asked 3 years, 6 months ago
drtydzn73
bellflower, california
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry. This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Sincerely,
Technical Support
answered 3 years, 6 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

I recently purchased a VW Passat car. Why does my phone start playing my phone playlist when the car sinks up the phone?

I recently purchased a VW Passat car. The car has Bluetooth. When the car sinks up the phone my playlist on my phone starts playing. How can I stop this?
asked 2 years, 3 months ago
HoneyBadger
WI
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there,

Thank you for your inquiry! We appreciate your patience.
Unfortunately, this is an issue that can best be resolved by reaching out to chat support at http://www.samsung.com/us/support/ or by calling 1-888-987-4357.

We’re also available for support on Twitter & Facebook!
twitter.com/GalaxySsupport (@galaxySsupport)
twitter.com/SamsungSupport (@samsungsupport)
Facebook: Facebook.com/SamsungSupport

We thank you for your patience and appreciate your continued interest in Samsung products!
answered 2 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

unlocking keyboard for call

Is there any way to not have to go through unlocking keyboard to answer a call?
asked 3 years, 6 months ago
rondeg
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Yes, there's a way to disable keyboard lock during calls.
All you need to do is to go this ff:
-menu
-settings & tools
-call settings
-answer options
Under answer options, you will find slide key & any key. Just uncheck slide key & press done.

If you have other questions please feel free to contact us at our Samsung Mobile Support Hotline 18889874357.

Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 6 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do I get out of USB download mode?

asked 2 years, 3 months ago
Pinaygurl05
SL
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00026656&fm_seq=26824

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

symbols on the screen

I have this symbol on my screen and i dont know what it is?
asked 3 years, 6 months ago
agomoll08
Avon, New York
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I have this symbol on my screen and i dont know what it is?
Hi, I’m not sure what’s the symbol that you are seeing on the screen of your phone. However I had posted a link that will show you all the icons available on your phone below:

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=277129

Have a good day.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Texting Problems. Capitalization... password lock... Model:SCH-U460

When in the middle of composing a text message that has an automatic signature (not a reply text but a from scratch message where the phone automatically puts in your signature) I would like to capitalize proper nouns (ie names of people, places, I, etc.) when I do this for 'I' or any other capitalizations the phone automatically adds it to the beginning of the signature line. This is very annoying. I'm hoping in the next update that this will be fixed.

Also, Is it possible to quickly lock the phone without having to go through all the menus. I've dialed and texted people even after the keypad was locked with the two button unlock required. I've now got a clip on my belt for it and it has still resulted in dialing numbers etc. I don't want to have to navigate all the way to the area where this is an option. I'd like to just hold down '0' like I do to start the keypad lock.

Thanks,
asked 3 years, 6 months ago
Aaronious
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Aaronious!

Sorry for the Inconvenience.

You have 2 options to lock your phone.
Here's how:

Manual Lock

Press and hold the Lock key (Zero key) to manually lock the handset. To manually unlock the handset press the right soft key for Unlock then press OK..

--------------------------------------------------------------------------------

Phone Lock

In Phone Lock mode, you can answer calls, but the phone must be unlocked to place outgoing calls (except to emergency numbers). The phone locks automatically the next time it is powered on, if enabled, and stays locked until you enter the correct lock code.

To enable or disable the Phone Lock follow the steps below:

From the standby screen, press OK for Menu
Select Settings & Tools (9)
Select Phone Settings (8)
Select Security (8)
Enter the code then press OK (Default is last 4 digits of your cellphone number)
Select Phone Lock Setting (3)
Highlight either Unlocked or On Power Up then press OK
Select Lock Phone Now (4) to immediately Lock the Phone

In regard to your texting, we highly suggest you to please call the Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357) for further assistance in troubleshooting and questions related to possible repair.

Thanks for taking the time to write!

Technical Support Team
answered 3 years, 5 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Phone shut off after charging & now won't turn on. What's wrong with it?

It's only 3 days old, never been dropped or gotten wet.
asked 3 years, 6 months ago
dollbabi72
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Most issues may be resolved with minimal troubleshooting. Once troubleshooting has been done to the point of actual failure, we can setup a repair on the product, should it be determined the problem cannot be resolved over the phone. We can repair the phone, if it is still under warranty and has not been physically damaged.

If it is deemed, after troubleshooting, that the handset requires service/repair, our Repair Administrators will create a Return Material Authorization (RMA#) for the device. Provided there is no physical damage to the phone and the failure is not due to any type of liquid damage, the phone will be repaired under warranty.

If the phone has experienced damage or is out of warranty by date (it was purchased more than one year ago) the standard charge will likely apply for the repairs to your phone. Charges start at $65.00 and can increase, depending upon the nature and severity of the issue. We are only able to arrange payment for these repairs through credit card (Visa or MasterCard).

You may also try going to your service provider or to the store where you purchased the phone to ask for a replacement.

If you have insurance through your service provider please contact them for a possible replacement phone. Also, if you purchased the phone with a credit card most companies offer buyers protection. Contact your Credit Card Company to inquire about this program.

For troubleshooting and questions related to possible repairs we invite you to contact Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).
answered 3 years, 6 months ago
Samsung5
0points
0out of 0found this answer helpful.
Question

how do I set differnet ringtone for different people text number?

asked 3 years, 6 months ago
mhellisz
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry but there is no configurable option to set a message alert tone to a specific contact. But you can set a contact call ringtone as follows.

While in standby mode, press the right soft key for Contacts
Highlight the contact entry, using the navigation keys
Press the left soft key for Edit
Highlight Ringtone (Default), using the navigation keys
Press the left soft key for Set
Highlight the desired Ringtone, using the navigation keys, or select Get New Ringtones (1), to download new ringtones from Verizon
Press OK to set the Contact Ringtone
Press OK again to Save the Contact settings
answered 3 years, 6 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

Can I put photos from my PC on a micro SD card and use them as wallpaper on my phone? If so, how do I access them from the phone?

asked 3 years, 5 months ago
sixxa
home
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Upon checking the phone’s information here are the steps on how to move pictures to the memory card please follow the steps below:
1.From the standby screen, press OK for Menu
2.Select Media Center (5)
3.Select Pictures (3)
4.Select My Pictures (2)
5.Highlight any image to be moved, using the navigation keys
6.Press the right soft key for Options
7.Select Manage My Pics (5)
8.Select Move to Card (2)
9.Highlight each Picture then press OK to Mark or check their box(es) or press the right soft key for Mark All
10.Press the left soft key for Done
11.Highlight Yes then press OK to Move the Picture(s) to the memory card
Once move you can now use the picture as a wall paper, please be noted that the phone only supports the following file types:
File Types
•JPG
•PNG
•GIF
•BMP

If you are intending to change the wallpaper on the phone please follow the steps below:
To change the default wallpaper follow the steps below:
1.While in standby mode, press OK for Menu
2.Select Settings & Tools (9)
3.Select Display Settings (7)
4.Select Wallpaper (4)
5.Select Home Screen (1)
6.Highlight the desired Picture, using the navigation keys, or press the right soft key for Get New
7.Press the OK button to save the Wallpaper setting

It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do i connect to the computer?

will not connect to computer for music purposes..
asked 3 years, 5 months ago
mackie92
97527
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

The SCH-U460 (Intensity II) handset features different methods to transfer music files between phone and computer.

File Transfer Methods
-Mass Storage
-Sync Music

Mass Storage
The handset's mass storage feature allows the transfer of audio files directly from a PC to the microSD memory card, inserted in the phone. In order to use this option, the microSD memory card must be formatted by the phone to create the necessary folders.

Insert a formatted memory card into the memory card slot.
From the standby screen, press the OK key for Menu
Select Settings & Tools
Select Tools
Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot
When successfully connected, the phone will show Connected to the PC... and Call Disabled on the display
Select USB Mass Storage
If prompted, click "Open folder to view files using Windows Explorer" on the new Removable Disk screen or open Windows Explorer manually
Navigate to the location of the MP3 files on the PC
Drag n Drop or copy & paste the MP3 file(s) into into the phone's My_Music folder

Sync Music
In order to use the Sync Music option, the PC must be loaded with Windows Media Player 10 or higher.

Pull out and up the memory card slot cover
Insert the formatted microSD card into the memory card slot
Connect the USB data cable to both the handset and the USB port on the PC
At the "Select USB Mode" prompt, select one of the following:
-Sync Music to Phone
-Sync Music to Card
Connect the USB cable to both the phone's Power/Accessory Interface connector & the PC's USB slot
If prompted, select either Sync Music to Phone or Sync Music to Card
Open Windows Media Player 10 or higher then click on the Sync tab
From the Windows Media Player application Sync tab, ensure that the SCH-U460 device displays in the upper-right corner of the screen. If not, click on Next device until the SCH-U460 appears.
Click on the Library plus sign (+) then click on Songs to display a list
Drag or Add the MP3 file(s) from the library to the Sync List or playlist
Select Start Sync to transfer the MP3 file(s) to the handset memory or memory card
After the file transfer is completed it will be safe to remove the USB data cable from both the handset & PC
answered 3 years, 5 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

How do you perform digital zoom on the Intensity II?

asked 3 years, 5 months ago
dadster4
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi, use the volume key to zoom in and out.
Have a good day
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

Intensity II, What is the voltage of the wall charger, and car charger? Would you recommend using these chargers on other devices using USB?

asked 3 years, 5 months ago
mama10cat
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Greetings!
Your phone comes with a USB cable and charging head to rapidly charge your phone from any 120/220 VAC outlet.
The charger came with a usb for the sole purpose of charging the mobile and we refrain you from using a Non-Samsung Product to avoid any future issues on the device.
It was a pleasure doing business with you.
Technical Support Team
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

How do I get phone to open jpegs stored on SD card?

asked 3 years, 5 months ago
Sailorman
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
As i have checked, Your phone supports JPG. If the file was saved in the removable sd card using a different device, make sure that the file is within the pictures folder to view it in the phone. But if the file is to large, the phone cannot open the image. resolution should not exceed 1280 X 960
answered 3 years, 5 months ago
samsung6
0points
0out of 0found this answer helpful.
Question

What is "Social Beat"? Also, how do I attach a name with a number when someone calls me?

asked 3 years, 5 months ago
Anonymous
harrisburg
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your inquiry.
Hi, is Verizon Wireless your Service Provider? Because, Social Beat on Verizon Wireless keeps you connected to FACEBOOK, MySpace, Twitter, Gmail, Google Talk and over 50 news, sports & entertainments feeds.
Get status updates, tweets, posts, emails and IMs, plus the latest from top sites like CNN, ESPN, TMZ, and The Onion. Now with Social Beat’s new photo upload feature, you can also share photos on your phone with friends on FACEBOOK, MySpace and Twitter. And it is available for Verizon’s top handsets.
And with your second concern, you can only attach name to a phone number after the call is ended.
For further details regarding this phone, we advise you to visit our website www.samsung.com to check for other specifications that you may enjoy with this phone or you can always send us your questions and we will be happy to check our resources and answer it.
Thank you for your continued interest in Samsung products.
Sincerely,
Technical Support
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

is there any way to leave the speakerphone on until you manually turn it off on the intensity II

asked 3 years, 5 months ago
rpmmickey
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The speakerphone would work only during a phone call.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

how do i get my samsung intensity 2 to recognize that i inserted a micro sd card?

when i go to the memory and try to format the card it says there is not card. and when i insert the card it says that there is no card in the phone.
asked 2 years, 2 months ago
sjvage2011
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your question!

Regarding your concern, please refer to the link below for steps and more info.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00011833&fm_seq=12001

If you need additional assistance or information, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

Chat Support:
http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Where is the soft reset button?

My phone won't turn on even after i tried charging it and took the battery out. Please help, thanks!
asked 2 years, 2 months ago
Anonymous
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question!

Please try to do a soft reset on the phone by powering it off and removing the battery then placing it back again after a few minutes to reboot the handset.

If this does not work, please just write us again on this forum or you can also chat live with a support agent by following the link below and clicking on Mobile Phones under Live Chat Support, or feel free to ask us on Twitter @GalaxySsupport or @samsungsupport for speedy responses in the U.S.

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http://goo.gl/ZALJm

Thanks and have a great day!
answered 2 years, 2 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

i have AA on my phone display. what is it and how i get rid of it?

asked 3 years, 5 months ago
jodecia
georgia
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Press menu, settings & tools, call settings, anwer options uncheck auto and select other options (slide open or any key) press done once finish.

Have a good day
answered 3 years, 5 months ago
Samsung7
+1point
1out of 1found this answer helpful.
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