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Customer Questions & Answers for
Intensity™ II (SCH-u460)

Customer Questions & Answers:
1,110 Questions
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1,126 Answers

Questions & Answers for samsung Intensity™ II (SCH-u460)

Question

How do I rotate a saved picture from landscape to portrait, then save it in portrait format?

I have a saved picture on my Intensity II. I know how to rotate it from landscape to portrait, but I want to save it in portrait format? How do I do this?
asked 3 years, 7 months ago
Praetorian909
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Praetorian909!

Thank you for your inquiry.

For you to edit a picture and save it from landscape to portrait mode, please follow the steps below:
1. From the Home screen, press the Center Select Key to select MENU ➔ Media Center ➔ Pictures ➔ My Pictures.
2. Press the Directional Key in any direction to highlight the desired photo.
3. To view a photo, use the Directional Key to highlight the photo, and then press the Center Select Key VIEW.
4. While viewing the picture, press the Right Soft Key Options, and then select Edit.
5. Choose Rotate/Flip: Rotate the selected picture in incremental steps or flip the picture horizontally or vertically.
6. Save the edited picture.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do you transfer pictures from one phone to another?

I received a new phone after my old one was damaged. I was able to transfer my contacts to the new phone, but not my pictures. Is there any way to transfer the pictures? (I have a Samsung Intensity 2)
asked 3 years, 7 months ago
walzj18
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi walzj18,

Thank you for your inquiry.

The Samsung Intensity II handset features three different methods to transfer pictures from the handset to a PC.You may use any of the methods below if you wish to transfer pictures and have them transferred them to another phone.

Via Memory Card

Important!: The plug-in microSD memory card and its contents can be easily damaged by scratches or bending. Use caution when inserting or removing the card and keep all memory cards out of reach of children.

Please Note: The SCH-U460 (Intensity II) handset includes support for Digital Rights Management (DRM) which allows you to play or view some purchased or subscription content. These copyright protections may prevent some images, videos, music (including ringtones) and other content from being played, copied, modified, transferred or forwarded.

To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

To format a microSD memory card follow the steps below:
1. Pull the memory card cover out and turn it to expose the card slot.
2. Push the memory card into the slot until it locks into place
Caution: DO NOT force the card into the memory card slot, as this could damage the card and/or the handset
3. From the standby screen, press OK for Menu
4. Highlight Settings & Tools (9)
5. Select Memory (0)
6. Select Card Memory (3)
7. Select Format Card (8)
8. Highlight Yes, using the navigation keys
9. Press OK to confirm formatting the microSD memory card

WARNING: Formatting the microSD Memory Card will permanently erase all data.
Note: Locked pictures cannot be moved to a memory card.

To transfer pictures from the handset, to a PC follow the steps below:

1. Insert the formatted microSD memory card into the memory card slot.
2. From the standby screen, press Menu
3. Press Settings & Tools
4. Scroll down then press Memory (0)
5. Press Phone Memory (2)
6. Press My Pictures (2)
7. Press Right soft key for Options
8. Select Move (2)
9. Press each desired Photo to check their box or choose Mark All.
10. Press Done
11. Press Yes to Move the Photo(s) to the microSD memory card.
12. Remove the microSD memory card from the memory card slot.
13. Insert the microSD memory card into the memory card adaptor.
14. Insert the memory card adaptor into the memory card reader.
15. Insert the memory card reader into the USB slot on the PC.
16. Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer.
17. Drag and drop or copy & paste the Photo or Video into the desired destination on the PC.
Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card.

Via Message

1. To send a picture to an e-mail address follow the steps below:
2. From the home screen, press the Left soft key for Messages.
3. Press OK for New Message.
4. Press Picture Message (2)
5. To the right of 1 enter the recipients e-mail address.
6. Press on each recipient to check their box(es) then press Done
7. Press the Text box then enter the Message text (up to 1000 characters)
8. Highlight the Picture box then press the the left soft key for My Pics
9. Higlight desired picture then press Ok to selct
10. Highlight the Sound box then press the the left soft key for Sounds
11. Press the Subject box then enter the Subject text (up to 80 characters)
12. Press the Name Card box then press to add My Name Card or a Contact
13. Press Send to forward the Picture Message to the recipient(s)
Note: Picture are only available within the Verizon Wireless Enhanced Services Area.
Tip: You can send a Picture Message to up to 10 recipients.
Note: To send a message to a group the group must first be added to the favorites.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

phone is locked on( usb download mode) bootblock version = ver dione=DJ11.1

how do i get off this screen
asked 3 years, 6 months ago
evelyntoedt
tucson ariz
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi evelyntoedt,

Thank you for your correspondence. We're sorry to hear that your having issues using your phone.Try to do a soft reset on your phone.

Soft Reset: Turn of the phone. Remove and put back the battery after a couple of minutes (2-3).

If the soft reset won’t work, we would be glad to give you further assistance. Just call Samsung Support Hotline at your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Tip: Just in case you need to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We sincerely apologize for any inconvenience this presents.Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

how do u sync music from pc to phone

i have tried using usb it only shows for camera also tried memorie card and it only tries to transfer images to card not music on card to phone why is this not simpler
asked 3 years, 7 months ago
chuchie
worcester
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Chuchie ,

Thank you for your inquiry.

The SCH-U460 (Intensity II) handset features four different methods to transfer MP3 files to the phone.

MP3 File Transfer Methods:
Mass Storage
Sync Music
Memory Card
Download

Here is the link for the detailed instructions depending on the method that would be convenient for you.

http://ars.samsung.com/customer/usa/jsp/faqs/faqs_view_us.jsp?SITE_ID=22&PG_ID=2&PROD_SUB_ID=557&PROD_ID=561&AT_ID=300553

Thank you for your continued interest in Samsung products.
answered 3 years, 7 months ago
Samsung4
0points
0out of 0found this answer helpful.
Question

how do I use a song from my music as a ringtone

asked 3 years, 6 months ago
Diana1096
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Diana1096,

Thank you for your inquiry.

Would you like to use MP3 music files as ringtone? MP3 ringtones are limited to those downloaded from the Verizon Media Store. Although the handset offers the ability to playback MP3 files, synchronized to the memory card or phone, there are no configurable options available to assign those MP3 files as ringtones. For further assistance with downloaded MP3 files contact your service provider.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

I'm not able to pair my new Intensity II to my 2008 BMW bluetooth. it keeps asking for a pass key and i've tryed 0000 and our Verizon code 1051 withou

asked 3 years, 6 months ago
sbspence
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sbspence!

Thank you for your correspondence.

Regarding your concern, if the phone is lock and it asks for a pass code, what we can offer for the phone would be the default password which could be either "0000", "00000000" or the last four digit of your mobile phone number.

If the default codes will not work, we recommend contacting the manufacturer of your car for the specifications and settings or the car kit installed in your car.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How can I convert an uploaded mp3 file into a ringtone on an Intensity phone?

asked 3 years, 6 months ago
docdonna
Midwest
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi docdonna,

Thank you for your inquiry.

MP3 ringtones are limited to those downloaded from the Verizon Media Store. Although the handset offers the ability to playback MP3 files, synchronized to the memory card or phone, there are no configurable options available to assign those MP3 files as ringtones. For further assistance with downloaded MP3 files contact your service provider.

We thank you for your patronage of Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

How do i order Replacements parts?

Need battery cover
asked 3 years, 6 months ago
PattiQ
NewtOn
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi PattiQ!

Thank you for your inquiry.

You may call our Accessory sales Department at 1-888-987-4357 for the best suggestions on accessories you can use with your phone.

Thank you for choosing Samsung!
answered 3 years, 5 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

Do i need special earbuds for this phone?

asked 3 years, 6 months ago
PamTorteniski
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi PamTorteniski!

Thank you for your inquiry.

Are you referring using a Hands-free headset to the Samsung Intensity™ II (SCH-u460)?

Unfortunately, we did not receive enough information regarding the issue or product for which you have requested assistance. Please send us again your forum inquiry with additional information so that we may better assist you.

We thank you for your continued interest in Samsung products and look forward to your reply.
answered 3 years, 5 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

can i upload photos from my phone to my pc? (intensity II phone)

asked 3 years, 6 months ago
mikhans
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi mikhans!

Thank you for your inquiry.

If you want to upload photos from your phone to the computer or vice versa, please refer to the steps provided below.
Via memory card.
To transfer pictures (via a memory card) to a PC requires a microSD Memory Card, Memory Card Adaptor & Memory Card Reader. The microSD memory card MUST first be formatted, by the handset, in order for the handset to create the destination folders. Please note that the minimum size limit for the microSD memory card is 32MB. This phone does support the use of a microSDHC 16GB capacity memory card.

WARNING: Formatting the microSD Memory Card will permanently erase all data

Note: Locked pictures cannot be moved to a memory card

To transfer pictures (via a memory card), from the SCH-U460 (Intensity II) handset, to a PC follow the steps below:

Insert the formatted microSD memory card into the memory card slot
From the standby screen, press Menu
Press Settings & Tools
Scroll down then press Memory (0)
Press Phone Memory (2)
Press My Pictures (2)
Press Right soft key for Options
Select Move (2)
Press each desired Photo to check their box or choose Mark All
Press Done
Press Yes to Move the Photo(s) to the microSD memory card
Remove the microSD memory card from the memory card slot
Insert the microSD memory card into the memory card adaptor
Insert the memory card adaptor into the memory card reader
Insert the memory card reader into the USB slot on the PC
Navigate to the Photo location, inside the my_pix (or my_flix) folder, using Windows Explorer
Drag and drop or copy & paste the Photo or Video into the desired destination on the PC
Note: To transfer pictures or videos from a PC simply paste them into the my_pix or my_flix folder on the memory card

Verizon Online Album

In Addition, pictures & videos may be sent from the handset directly to your Verizon Online Album. Please contact your service provider concerning all Verizon Online Album issues.

Via Message

To send a picture to an e-mail address follow the steps below:

From the home screen, press the Left soft key for Messages
Press OK for New Message
Press Picture Message (2)
To the right of 1 enter the recipients e-mail address
Press on each recipient to check their box(es) then press Done
Press the Text box then enter the Message text (up to 1000 characters)
Highlight the Picture box then press the the left soft key for My Pics
Higlight desired picture then press Ok to selct
Highlight the Sound box then press the the left soft key for Sounds
Press the Subject box then enter the Subject text (up to 80 characters)
Press the Name Card box then press to add My Name Card or a Contact
Press Send to forward the Picture Message to the recipient(s)
Note: Picture are only available within the Verizon Wireless Enhanced Services Area

Tip: You can send a Picture Message to up to 10 recipients

Note: To send a message to a group the group must first be added to the favorites

Thank you for your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how do i get options for T9 words.

ie: i try to type the word "if" but it gives me "he" - i can't find a way to change it. this happens with multiple words.
asked 3 years, 6 months ago
shadymama
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi there!

Thank you for your inquiry.

The SCH-U460 (Intensity II) handset uses a predictive text dictionary called T9. The T9 dictionary contains thousands of words, including proper names. If, however, T9 doesn't understand the word being entered, it can be added to T9's dictionary so that it will recognize the word the next time it is entered. Once a word has been added, there are no options for deletion. To add a word to the T9 predictive text dictionary follow the steps below.

1. While composing a text, picture or voice message in T9 Word press the left soft key to switch input modes.
2. Select either alphabet mode, Abc (3) or ABC (4).
3. Press the keypad letter once, twice, three, or four times to enter the letters of the word. The next time a message is created in T9 mode, using the same numeric key sequence, the new word will be an optional word for the T9 keys entered.

The T9 Word mode allows you to enter words with only one keystroke per letter. Each key on the keypad has more than one letter; for example, pressing the 5 key can enter J, K, or L. The T9 Word mode automatically compares the series of keystrokes you make with an internal linguistic dictionary to determine the most likely word, thus requiring far fewer keystrokes than the traditional Alphabet mode.

Tip: Press the zero key to switch the following:
-T9 Word, for leading upper-case. For example, Samsung
-T9 WORD, for All upper-case letters. For example, SAMSUNG
-T9 word, for all lower-case letters. For example, samsung
Note: If more than one word shares the same numeric sequence (such as, “263” for both “and” & “cod”), T9Word mode provides the most commonly used word (such as, “and” for “263”). Press the zero key to display other words, if any are available.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

Is there a way to change the default alert for ALL calendar appointments? Also, is there a key on the qwerty keyboard equivalent to end?

asked 3 years, 6 months ago
leolioness
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi leolioness!

Thank you for your inquiry.

There are no configurable options on the settings of the Samsung Intensity II, to change the default alert and to put an end key to the qwerty key pad.

All Samsung products are manufactured to the specifications of the service provider for whom they are produced.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

Mine is stuck locked. How do I unlock it?

asked 3 years, 6 months ago
bwheeler
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi bwheeler!

Thank you for your inquiry.

If the phone has a "Phone lock" and it's asking for a passcode, use the last 4 digits of the phone number as a default passcode.

For further assistance, please contact our Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m.Monday through Friday and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thanks for writing us here at Samsung!
answered 3 years, 6 months ago
SamsungSupport12
0points
0out of 0found this answer helpful.
Question

How to sync my phone to my computer contacts and calendar

asked 3 years, 6 months ago
kdrobinson7042
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kdrobinson7042!

Thank you for your inquiry.

Apparently, Samsung does not offer a Data Kit package for purpose of transferring information between the Samsung Intensity™ II (SCH-u460) and a personal computer.

However, you may coordinate with your network provider to avail the service and use the backup assistance to sync your contacts and calendars to the phone.

Again, we thank you for comments and appreciate your patience and understanding in this matter.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

can I use a bluetooth key board with my phone

asked 3 years, 6 months ago
cekmek
ma
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi cekmek!

Thank you for your inquiry.

Regarding your concern, the Samsung Intensity™ II (SCH-u460) has the capability to pair and connect with Bluetooth key board. The phone supports Bluetooth Serial Port Profile, which emulates a serial cable to provide a simple wireless replacement for existing serial communications between two devices.

We appreciate your continued interest in Samsung products.
answered 3 years, 6 months ago
Samsung7
0points
0out of 0found this answer helpful.
Question

How do I get the phone to stay on!!!

asked 3 years, 5 months ago
Angelasduke
MA
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi Angelasduke!

Thank you for your inquiry.

There's no configurable option for you to have the phone stay on as the Samsung Intensity II has its power saving mode feature. This is default on the settings of the handset.

We sincerely apologize for any inconvenience this presents.
answered 3 years, 5 months ago
Samsung8
Samsung8
0points
0out of 0found this answer helpful.
Question

I forgot my phone password. How do I reset the phone when the keypad is locked?

asked 3 years, 6 months ago
sarah7goose
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi sarah7goose!

Thank you for your inquiry.

This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through forum correspondence.

At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.

Thank you for your continued interest in Samsung products.
answered 3 years, 5 months ago
SamsungSupport11
0points
0out of 0found this answer helpful.
Question

how to replace battery on samsund intensity II

asked 3 years, 6 months ago
kverma
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi kverma,

Thank you for your correspondence. Regarding your concern, for troubleshooting and questions, you would be best assisted by calling Samsung Customer Care at your earliest convenience through our toll free number 1-888-987-HELP (1-888-987-4357).

Tip: Just in case you decided to contact us about your phone issue, we highly advise you to use a different handset, so that we could walk you through checking the phone while on a call.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

I want to interface my Microsoft outlook calander with my phone how do I do this?

asked 3 years, 6 months ago
BEpp
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi BEpp,

Thank you for your inquiry. Regrding your concern, there are no configurable options to interface your Microsoft Outlook Calendar with your phone.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
Question

Where can I find usb drivers for windows xp for the intensity 2

asked 3 years, 6 months ago
dosborn
34788
on Intensity™ II (SCH-u460)
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hi dosborn,

Thank you for your inquiry. Regarding your concern, there are no configurable optins on your phone to use a usb driver to connect your phone to a computer.

Tip: If your have picture files that you would like to transfer to a computer, you may use the memory card inserted in your phone and put it in a memory card reader.

We thank you for your patronage of Samsung products. Have a good day.
answered 3 years, 6 months ago
SamsungSupport9
0points
0out of 0found this answer helpful.
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