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Q&A home Chromebook Q&A
XE550C22

Customer questions and answers for
XE550C22

Customer questions and answers:
18 Questions
 | 
18 Answers

Customer questions and answers for samsung XE550C22

Question

System reset

A new Chromebook was set up with incorrect user as the owner. Can I perform a system reset to delete all users and then enter the correct owner?
Tags: Accounts Sync And Networking
asked 10 months ago
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Anonymous
on XE550C22
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support article. Follow the steps under #1 only, unless you happen to be using Linux on a desktop computer.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408021

If you ever need to delete a user account other than the owner account, power the Chromebook on and if you're already signed into another account or the account you wish to remove, go ahead and sign out. Once you're at the login screen, hover your mouse cursor over the account you wish to delete. A small X will appear in the top-right corner of the account picture. Click X to delete the account.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
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SamsungTech73
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Question

what app do I use to open & use my downloaded quicken program?

I downloaded Quicken 2012 using my samsung but it won't allow me to open it and use it. I've put it into my chrome doc, but that doesn't help.
Tags: software
asked 10 months ago
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Lu11
on XE550C22
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answer 1
The Quicken program you're referring to is likely a Windows program. The Chromebook you purchased doesn't run Windows programs because it uses the Chrome operating system. It's similar to how a Mac doesn't run Windows programs, and Windows doesn't run Mac programs. I already looked to see if there was a version for Chrome, but there is not at this time.
answered 10 months ago
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SamsungTech42
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Question

Where can I find a"DisplayPort++(DP++) for HDMI

Tags: display, Setup & Connections
asked 9 months ago
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ZacBZ
on XE550C22
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0out of 0found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung. While Samsung doesn't manufacture an adapter for your device, you can find one at your favorite electronics retailer. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
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SamsungTech42
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Question

Problems Connecting to Some Wi-Fi Hotspots

(1) I know how to use my Chromebook to connect to Wi-Fi hotspots. (Please don't try to explain this to me.)
(2) I find that about 20% of the time I am unable to connect to a open Wi-Fi hotspot, even though my Chromebook sees the hotspot.
(3) I do not have a problem connecting to these very same hotspots with my other mobile devices.
(4) Are there know issues with the Wi-Fi connectivity of my Samsung Chromebook? Will these be addressed in future updates?
Tags: Accounts Sync And Networking
asked 6 months ago
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marcsmerlin
Atlanta, GA, USA
on XE550C22
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408041&modelname=XE550C22

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
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SamsungTech73
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Question

a carrying case for the product

Tags: miscellaneous
asked 5 months ago
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hencla
on XE550C22
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1 answer
Answers
answer 1
Any laptop bag or case that could fit the chromebook will work.

Samsung even has a bag or two, just look into the accessories if this is something that you would be interested in.

http://www.samsung.com/us/computer/chrome-os-devices/XE303C12-A01US-accessories
answered 4 months, 2 weeks ago
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SamsungDTV
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Question

How do you get it out of developer mode?

Model XE550C22-A01US In models with a plugin battery you just flip the switch away from the battery connector.This model has no battery connection like that.
Tags: software, miscellaneous, maintenance
asked 3 months ago
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slewfoot777
USA
on XE550C22
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answer 1
Thank you for contacting Samsung. It's located in the location indicated in the attached image. Thank you for being a Samsung customer!

The Samsung Online Support Team
Image(s)
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answered 3 months ago
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SamsungTech42
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Question

loading of graphics is very slow and audio is choppy.

When I am opening a website it ;loads slowly. When I watch videos aside from loading very slow the sound is chappy (start/stop/start/stop)
Tags: miscellaneous
asked 2 months, 3 weeks ago
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Beekey
Los Angeles, CA, USA
on XE550C22
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1 answer
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answer 1
Hi there,

Sorry to hear you are having these issues. If you are having intermittent issues with drop out, try these troubleshooting guides:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=418799&modelname=XE550C22&modelcode=XE550C22-H01US

Please let us know if you have any further questions.

Thanks!

Samsung Online Support Team
answered 2 months, 3 weeks ago
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SamsungTechJessica
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Question

I've set up a service ticket online ( 4118318813 ), when do I receive a UPS shipping sticker for the box?

Online help said they would send me a shiiping label for my work request?
Tags: miscellaneous
asked 2 months, 2 weeks ago
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MaddogF16
Caledonia, MN 55921, USA
on XE550C22
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We just looked up your service transaction and it looks like one of our phone agents dispatched a shipping label to you earlier today. If you need any additional assistance, please email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 months, 2 weeks ago
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SamsungTech73
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Question

photos

how do i download photos to my laptop? I have my camera connected to the usb port but d not know how to access it.
Tags: miscellaneous
asked 7 months ago
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Moll34
on XE550C22
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answer 1
Thank you for contacting Samsung. Instead of connecting your camera with a USB cable, remove the SD or other kind of storage card and insert it into your Chromebook's media reader. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
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SamsungTech42
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Question

Google Play

how do I register my Series 5 12.1 "Chromebook in google play?
Tags: software
asked 7 months ago
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maldojr
Brazil
on XE550C22
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you contact Samsung Brazil for further support. We are a U.S. based support team, so we can only actively support customers who purchased their products in the U.S.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
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SamsungTech73
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Question

Why is my battery life so short?

I have fully charged my chromebook and the indicator shows lots of battery life (60%+) and then the next time I use it, I get a battery low level alert with 7 minutes left!

Is the indicator the problem - - not accurate?

OR, is the battery having a problem? I get about 2.5 hours of checking email, watching youtube videos, web surfing, then it needs to charge.
Tags: power
asked 10 months ago
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Anonymous
St Louis, MO, USA
on XE550C22
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1 answer
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answer 1
The battery life is up to 6 hours for light usage. So heavy usage would definitely wear down the battery more quickly. If you believe there may be a battery issue, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 10 months ago
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SamsungTech42
+1point
1out of 1found this answer helpful.
Question

why does my chromebook keep dropping the wifi signal?

Tags: Setup & Connections
asked 9 months ago
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Epiman
on XE550C22
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0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Use this troubleshooting guide here: http://support.google.com/chromeos/?hl=en

If your isn't resolved, please contact us at qasupport@sea.samsung.com and provide for us the serial number of your device. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
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SamsungTech42
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Question

I lost the sound on my chromebook 5 how do I restore it?

I lost the sound while watching a show on a train station. The speacker drawing is full. Turned it off and power it onn again but to no avail. Do not have sound since then. How do I restore the sound. I do not see sound setting on the setting menu.
Tags: audio
asked 8 months ago
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Beekey
Los Angeles, CA, USA
on XE550C22
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you reboot the device or perform a system recovery.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408021&modelname=XE550C22

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
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SamsungTech73
+1point
1out of 1found this answer helpful.
Question

How do I take picture and video on my chromebook 5?

Downloaded webcam toy app and use it in taking pictures. What is the best app to download in taking and editing picture and also taking video?
Tags: miscellaneous
asked 8 months ago
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Beekey
Los Angeles, CA, USA
on XE550C22
0points
0out of 0found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung. Unfortunately, Samsung cannot suggest any specific software for you. We recommend you check the Chrome app store for recommended products. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
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SamsungTech42
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Question

Issue with power adapter. Does my chromebook need to be repaired?

My chromebook works properly, however there is one issue that I am concerned with. When I plug in the adapter into the chrombook, I find that the small plug barely stays in the socket. It is loose. Also, if I pull it about less than 1 millimeter, it breaks connection and no power is delivered to the chromebook.

Is that how it is supposed to be? I'd say there is a problem with the socket on the chromebook, that it is damaged in some way. It was always loose, but it seems to be gradually getting more lose with time.

Thanks,

Marc
Tags: power
asked 5 months, 4 weeks ago
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MarcVG
on XE550C22
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answer 1
Thank you for contacting Samsung.

We recommend you file a service request to have this issue inspected and repaired.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 5 months, 3 weeks ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

One speaker on my Chromebook does not work

Tags: audio
asked 2 months, 4 weeks ago
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Custodian
Southern Illinois
on XE550C22
0points
0out of 0found this question helpful.
1 answer
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answer 1
Thank you for contacting Samsung.

We're very sorry for any inconvenience this may have given you. It seems that your device may need servicing. Please complete a service request here:

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 months, 3 weeks ago
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SamsungTech73
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Question

AMD

Is Samsung ever going to build a Chromebook on an AMD platform? I personally would buy one if it was build on AMD instead of Intel.
Tags: product specs
asked 7 months ago
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jsbell
Ocala, FL
on XE550C22
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1 answer
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answer 1
Thank you for contacting Samsung. While we appreciate your curiosity and interest in Samsung products, we cannot speculate on unreleased products. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
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SamsungTech42
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Question

Corrupted firmware?

Hi, I have a Samsung Series 5 Chromebook (3G model - about 10 months old). It works fine except sometimes it just crashes or freezes up seemingly for no reason. I switched to "dev mode" and rebooted into a shell where I was surprised that it wouldn't let me set a password (the failed output said something about the folder not existing).

I then tried # chromeos-firmwareupdate --mode=todev but as you can see in the screenshot "incompatible firmware image".

I tried to download a recovery image to a USB stick with no luck many times - but I created a recovery drive on a Windows system and proceeded to flash the Chromebook successfully; only for all the same stuff to happen when I go to "dev mode". I can't set a password on dev mode.

It's not a serious problem I don't think. I'm mostly curious is all; in particular about all the Bluetooth-related files, sockets and dmesg activity. cheers
jonny
Tags: miscellaneous
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asked 6 months ago
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goscuter1
Bangkok, Thailand
on XE550C22
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. To fix the crashing and freezing problems, we recommend that you hold down the power button and a reset button you can find on the bottom of the device.

For the system not accepting your password, this may be fixed by the system reset. However, if it's not, we recommend that you contact Google: http://support.google.com/chromeos/bin/static.py?hl=en&ts=1342028&page=ts.cs

For the last question about the Bluetooth files, etc., it's part of the OS. So even though you don't have the hardware to support it, there are drivers in the OS to support other models that do. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
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SamsungTech42
+1point
1out of 1found this answer helpful.
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