Hello and thanks for reaching out!
Unfortunately, we would need additional information, such as the model number and service provider of your Galaxy telephone, and more details on your PC to fully assist. Please resubmit your inquiry OR reach out to us on Facebook (facebook.com/samsungsupport) and/or Twitter (@samsungsupport) for prompt responses.
Thank you and have a great day!
Samsung Mobile Support is now available on Twitter & Facebook!
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. Thank you so much!
answered 1 year, 10 months ago