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Q&A home Chromebook Q&A
XE500C21

Customer questions and answers for
XE500C21

Customer questions and answers:
81 Questions
 | 
23 Answers

Customer questions and answers for samsung XE500C21

Question

games?

i'm guessing since this works only with the web and has no dvd drive you cant install games you can only maybe have app games? is this true
asked 1 year, 6 months ago
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darksidebarji
Saint Marys, OH
on XE500C21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
you can 'install' games from the online chrome store
answered 1 year, 5 months ago
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GalaxyTabFan
Ohio, USA
0points
0out of 0found this answer helpful.
Question

Are the new chromebooks capable of transferring pictures from a camera via usb

I have a Nikon d3100. I would like to be able to take the pictures off my camera to the SSD and up to the web, is this possible?
Tags: nikon, chromebook, usb, transfer, upload
asked 1 year, 11 months ago
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Anonymous
on XE500C21
0points
0out of 0found this question helpful.
2 answers
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answer 1
Absolutely, the included SD reader will work, as well as USB Mass Transfer Protocol for plugging the camera directly to the chromebook.
answered 1 year, 2 months ago
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Nach0
0points
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answer 2
The Chromebook comes with two USB ports. You can plug your camera and get your photos that way. Optionally, it also has a SD card reader
answered 1 year, 6 months ago
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loconet
0points
0out of 0found this answer helpful.
Question

My screen is having problems, what can I do to fix it?

Whenever I log on to my account, the screen pixelates and then slowly fades to white. This does occur on the log-in screen, only on the desktop.
Tags: display, maintenance
asked 10 months ago
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Anonymous
Phoenix, AZ
on XE500C21
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=408033&modelname=XE500C21&modelcode=&session_id=QHZ4JQCQ5ph3SpzLpp9T5QpMvwJB2KM9X7Ltw2cytkdnNyS2Whxk%211563613049%21-2054320912%211342642552350

We also suggest you call 1-800-SAMSUNG to speak with an agent, as they have demo models at their disposal that allow them to walk through troubleshooting with you.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
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SamsungTech73
0points
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answer 2
I would suggest resetting it. Look for the reset button on the bottom - push it in while pushing power to turn on.

Otherwise, call Samsung - hopefully still within warranty!
answered 9 months ago
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Llamaboy01
USA
0points
0out of 0found this answer helpful.
Question

my chromebook chaging light alternates from red to green

battery icon shows 0% remaining
asked 1 year, 8 months ago
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lindowsgroup
81650
on XE500C21
0points
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1 answer
Answers
answer 1
Red Light while charging & Plugged In to Power Source.
White/Blue/Green Light when charging is completed. When Charged Fully light is White/Blue/Green.

Unless using heavy intensive Programs or possibly on 3G battery usage is more intensive- such as Video, Upload or Streaming? It is wise to leave the Device Un-plugged. But do not let get to this state of Battery drain if at all possible. As with a Cell Phone or other PC, loss of Data may happen. Please if showing 0% remaining, it may be to late to Log Out; the Device has probably Shut Down by now? But Turn Off the Device and let Fully Charge before restart or logging in. The Light color should be a White/Blue/Green when it is done Charging- if completely drained as this Status shows it may take up to 3-4 hr's to charge completely.
answered 1 year, 8 months ago
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houndrnr
TN/USA
-2points
0out of 2found this answer helpful.
Question

Can I use any browser or just Chrome?

Can I use any browser or just Chrome?
asked 1 year, 7 months ago
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rickyrr
on XE500C21
+1point
2out of 3found this question helpful.
1 answer
Answers
answer 1
No. It’s not possible to install or run any other browser on a Chromebook, because you can’t run client software on it. The Chrome operating system runs Chrome only.
answered 1 year, 6 months ago
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loconet
+2points
2out of 2found this answer helpful.
Question

Turn on and off speed

How quickly does it turn on and how quickly does it turn off?
Tags: speed
asked 1 year, 7 months ago
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EstebanContreras
on XE500C21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I've timed it at less than 4 seconds to turn off and 5-6 seconds to turn on.
answered 1 year, 6 months ago
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loconet
0points
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Question

are there wallpapers or is it just going to be the home screen web browser

asked 1 year, 3 months ago
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Tab101lvr
on XE500C21
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1 answer
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answer 1
Anywall paper you desire can be applied to a chromebook. Also the chrome app store will let you apply themes to customize the chromebook.
answered 1 year, 2 months ago
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Nach0
-1point
0out of 1found this answer helpful.
Question

why are the colors differnet like one looks slimmer than the other?

white seems bigger
asked 1 year, 3 months ago
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Tab101lvr
on XE500C21
0points
0out of 0found this question helpful.
1 answer
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answer 1
just white and black, i think maybe silver
answered 5 months, 3 weeks ago
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csandrino
Miami, FL, USA
0points
0out of 0found this answer helpful.
Question

What is the device operating system

I'm a little confused as to what runs this device.
Tags: software
asked 10 months ago
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SteveT07
Laurel md
on XE500C21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The Chromebook uses the Chrome OS, designed by Google. If you need additional information, we recommend you review the following.

http://www.google.com/intl/en/chrome/devices/features.html

http://en.wikipedia.org/wiki/Google_Chrome_OS

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
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SamsungTech73
0points
0out of 0found this answer helpful.
Question

Dead pixels

I just received my product today in the mail, and when I opened it, I noticed it had a dead pixel, is there anything I can do about it? I tried putting in a service request, but it said I didn't have any time left on my warrenty and wouldn't even send in the request. Any ideas?
asked 1 year, 11 months ago
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uscman121
on XE500C21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I don't think there is much you can do. Most companies treat this as normal unless it reaches a certain number. I'm not sure what percentage Samsung deems dead before replacing it.
answered 1 year, 6 months ago
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SirSquid
Florida
0points
0out of 0found this answer helpful.
Question

can I use a wireless mouse with the chrome book

model Chrome book xe500c21-azus
Tags: miscellaneous
asked 10 months ago
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dcox007
Hamden, CT, USA
on XE500C21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. If you visit this link ( http://www.samsung.com/us/computer/chrome-os-devices/XE500C21-H02US-accessories ), you'll find a few mice to choose from. However, those aren't the only mice. Check your favorite online retailer for Chrome OS compatible mice.
answered 10 months ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

how do u make your web cam work

if u have to install a code how do you do that? thanks
asked 1 year, 10 months ago
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herewego123456
36262
on XE500C21
+1point
1out of 1found this question helpful.
1 answer
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answer 1
To access & test the speakers & video- go to Gmail, hopefully you have successfully signed in and already followed instructions on Start-Up the device to start using a Google Account? If not, none of these steps will help you. This device is made to be used with Google's Chrome Browser and Google features. Once all steps are taken and Account has been set up read and use these step's to verify and set-up www.google.com/support/chat/
answered 1 year, 8 months ago
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houndrnr
TN/USA
-3points
0out of 3found this answer helpful.
Question

The volum buttons do not work

How do I turn off the robot voice on this chrome book none of the buttons work. It is very distrubering to use this chromebook.\
Tags: help
asked 1 year, 11 months ago
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RonaldS1
on XE500C21
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Hello, click on the "wrench" on the Top Right hand corner of you screen, select Settings, open options and System, Un-Check the Enable Accessibility Options. This allows Chrome & the Notebook to "read" text a loud or to do Search from Speech. This may have been accidentally enabled by yourself or a factory set feature? Just re-check if you decide to use it for either of the Options I've mentioned. BTW, you may have to restart the Notebook to complete this actions. Good Luck:)
answered 1 year, 8 months ago
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houndrnr
TN/USA
0points
0out of 0found this answer helpful.
Question

How does it perform on games?

asked 1 year, 2 months ago
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ktmc
on XE500C21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
What kind of games are you referring too? Like installing games from a CD or Steam??? This isn't the same as a PC for games... That isn't going to work..

But for Web based games - and many games from the Chrome Store - it works great!

Hope that helps!
answered 9 months ago
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Llamaboy01
USA
0points
0out of 0found this answer helpful.
Question

Can I leave my chromebook plugged into the power supply after the battery is fully charged?

Will this affect the battery life?
asked 1 year, 6 months ago
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InRichAll
Tulsa, OK
on XE500C21
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
Yes you can.
answered 1 year, 5 months ago
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GalaxyTabFan
Ohio, USA
+1point
1out of 1found this answer helpful.
Question

App for desktop publishing?

Tags: what to buy
asked 2 months, 1 week ago
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Kath1229
upstate NY
on XE500C21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. While Samsung doesn't provide such an app, you can search for one on the Google Chrome App store: https://chrome.google.com/webstore/category/home

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 months ago
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SamsungTech42
0points
0out of 0found this answer helpful.
Question

any arabic support on this laptop ?

asked 1 year, 4 months ago
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yousif
hosuton
on XE500C21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Do you mean Arabic customer support? Or does the laptop support Arabic? I have the Arabic keyboard installed on mine and it's worked fine for me.
answered 4 months, 4 weeks ago
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CaitM
0points
0out of 0found this answer helpful.
Question

Power Plug

When ever I plug my AC adapter into my Chromebook, I have to fiddle around with the plug or the location of the Chromebook in order to get it to take the charge and to get the charging light to come on. I didn't have this issue two weeks ago when I got it, but now it is a common issue. Do I need a new AC adapter or is there somthing wrong with my connection in my computer?
asked 1 year, 3 months ago
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dhlunar
on XE500C21
0points
0out of 0found this question helpful.
1 answer
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answer 1
i had that same problem, under warranty i sent to their location in Texas and they fixed it.
answered 5 months, 3 weeks ago
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csandrino
Miami, FL, USA
0points
0out of 0found this answer helpful.
Question

Why not just use a tablet?

While the chromebooks sound impressive why not just use a tablet if the web is the main OS?
Tags: what to buy
asked 1 year, 1 month ago
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SteveT07
Laurel md
on XE500C21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Battery life and a Physical Keyboard are great features!

~The Samsung Online Support Team
answered 10 months ago
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SamsungDTV
+1point
1out of 1found this answer helpful.
Question

Has anyone had the Chromebook case start to fall apart?

Two screws have fallen out of the case and it is separating, allowing dirt to get in.
Tags: repair issues
asked 2 months, 2 weeks ago
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salty1949
wa
on XE500C21
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We're very sorry for any inconvenience this may have given you. If you'd like to have your Chromebook repaired, please complete a service request here: http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 months, 1 week ago
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SamsungTech42
0points
0out of 0found this answer helpful.
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