We also suggest you call 1-800-SAMSUNG to speak with an agent, as they have demo models at their disposal that allow them to walk through troubleshooting with you.
I would suggest resetting it. Look for the reset button on the bottom - push it in while pushing power to turn on.
Otherwise, call Samsung - hopefully still within warranty!
answered 9 months ago
Username
Llamaboy01
USA
0points
0out of0found this answer helpful.
Question
my chromebook chaging light alternates from red to green
battery icon shows 0% remaining
asked 1 year, 8 months ago
Username
lindowsgroup
81650
on XE500C21
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Red Light while charging & Plugged In to Power Source. White/Blue/Green Light when charging is completed. When Charged Fully light is White/Blue/Green.
Unless using heavy intensive Programs or possibly on 3G battery usage is more intensive- such as Video, Upload or Streaming? It is wise to leave the Device Un-plugged. But do not let get to this state of Battery drain if at all possible. As with a Cell Phone or other PC, loss of Data may happen. Please if showing 0% remaining, it may be to late to Log Out; the Device has probably Shut Down by now? But Turn Off the Device and let Fully Charge before restart or logging in. The Light color should be a White/Blue/Green when it is done Charging- if completely drained as this Status shows it may take up to 3-4 hr's to charge completely.
answered 1 year, 8 months ago
Username
houndrnr
TN/USA
-2points
0out of2found this answer helpful.
Question
Can I use any browser or just Chrome?
Can I use any browser or just Chrome?
asked 1 year, 7 months ago
Username
rickyrr
on XE500C21
+1point
2out of3found this question helpful.
1 answer
Answers
answer 1
No. It’s not possible to install or run any other browser on a Chromebook, because you can’t run client software on it. The Chrome operating system runs Chrome only.
answered 1 year, 6 months ago
Username
loconet
+2points
2out of2found this answer helpful.
Question
are there wallpapers or is it just going to be the home screen web browser
asked 1 year, 3 months ago
Username
Tab101lvr
on XE500C21
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Anywall paper you desire can be applied to a chromebook. Also the chrome app store will let you apply themes to customize the chromebook.
I just received my product today in the mail, and when I opened it, I noticed it had a dead pixel, is there anything I can do about it? I tried putting in a service request, but it said I didn't have any time left on my warrenty and wouldn't even send in the request. Any ideas?
asked 1 year, 11 months ago
Username
uscman121
on XE500C21
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
I don't think there is much you can do. Most companies treat this as normal unless it reaches a certain number. I'm not sure what percentage Samsung deems dead before replacing it.
Thank you for your question. If you visit this link ( http://www.samsung.com/us/computer/chrome-os-devices/XE500C21-H02US-accessories ), you'll find a few mice to choose from. However, those aren't the only mice. Check your favorite online retailer for Chrome OS compatible mice.
if u have to install a code how do you do that? thanks
asked 1 year, 10 months ago
Username
herewego123456
36262
on XE500C21
+1point
1out of1found this question helpful.
1 answer
Answers
answer 1
To access & test the speakers & video- go to Gmail, hopefully you have successfully signed in and already followed instructions on Start-Up the device to start using a Google Account? If not, none of these steps will help you. This device is made to be used with Google's Chrome Browser and Google features. Once all steps are taken and Account has been set up read and use these step's to verify and set-up www.google.com/support/chat/
answered 1 year, 8 months ago
Username
houndrnr
TN/USA
-3points
0out of3found this answer helpful.
Question
games?
i'm guessing since this works only with the web and has no dvd drive you cant install games you can only maybe have app games? is this true
asked 1 year, 6 months ago
Username
darksidebarji
Saint Marys, OH
on XE500C21
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
you can 'install' games from the online chrome store
How do I turn off the robot voice on this chrome book none of the buttons work. It is very distrubering to use this chromebook.\
Tags: help
asked 1 year, 11 months ago
Username
RonaldS1
on XE500C21
-1point
0out of1found this question helpful.
1 answer
Answers
answer 1
Hello, click on the "wrench" on the Top Right hand corner of you screen, select Settings, open options and System, Un-Check the Enable Accessibility Options. This allows Chrome & the Notebook to "read" text a loud or to do Search from Speech. This may have been accidentally enabled by yourself or a factory set feature? Just re-check if you decide to use it for either of the Options I've mentioned. BTW, you may have to restart the Notebook to complete this actions. Good Luck:)
answered 1 year, 8 months ago
Username
houndrnr
TN/USA
0points
0out of0found this answer helpful.
Question
How does it perform on games?
asked 1 year, 2 months ago
Username
ktmc
on XE500C21
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
What kind of games are you referring too? Like installing games from a CD or Steam??? This isn't the same as a PC for games... That isn't going to work..
But for Web based games - and many games from the Chrome Store - it works great!
Hope that helps!
answered 9 months ago
Username
Llamaboy01
USA
0points
0out of0found this answer helpful.
Question
Can I leave my chromebook plugged into the power supply after the battery is fully charged?
Thank you for contacting Samsung. While Samsung doesn't provide such an app, you can search for one on the Google Chrome App store: https://chrome.google.com/webstore/category/home
If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!
Do you mean Arabic customer support? Or does the laptop support Arabic? I have the Arabic keyboard installed on mine and it's worked fine for me.
answered 5 months ago
Username
CaitM
0points
0out of0found this answer helpful.
Question
Power Plug
When ever I plug my AC adapter into my Chromebook, I have to fiddle around with the plug or the location of the Chromebook in order to get it to take the charge and to get the charging light to come on. I didn't have this issue two weeks ago when I got it, but now it is a common issue. Do I need a new AC adapter or is there somthing wrong with my connection in my computer?
asked 1 year, 3 months ago
Username
dhlunar
on XE500C21
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
i had that same problem, under warranty i sent to their location in Texas and they fixed it.
answered 5 months, 3 weeks ago
Username
csandrino
Miami, FL, USA
0points
0out of0found this answer helpful.
Question
Why not just use a tablet?
While the chromebooks sound impressive why not just use a tablet if the web is the main OS?
Tags: what to buy
asked 1 year, 1 month ago
Username
SteveT07
Laurel md
on XE500C21
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.
Battery life and a Physical Keyboard are great features!
Has anyone had the Chromebook case start to fall apart?
Two screws have fallen out of the case and it is separating, allowing dirt to get in.
Tags: repair issues
asked 2 months, 2 weeks ago
Username
salty1949
wa
on XE500C21
0points
0out of0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We're very sorry for any inconvenience this may have given you. If you'd like to have your Chromebook repaired, please complete a service request here: http://www.samsung.com/us/support/service/request