It could very well be . You may try resetting your wireless adapter.
answered 1 year, 9 months ago
0out of 0found this answer helpful.
Thank you for contacting Samsung.
Given the information you provided, we're unsure of what particular TV model you're using the WIS09ABGN wireless adapter with, but we'd like to suggest you reference your product manual to perform an internet connection test through the Internet@TV menus and if that is working, continue to attempt to use apps after 24-48 hours have passed. If the issue persists, we recommend resetting Internet@TV. If you still have trouble, our resident TV expert recommends that you check the country code. He says to press the following keys on your TV remote to do this: FF, 2, 8, 9, RW. He also mentions that it's sometimes helpful to switch from the U.S. to another country and then back to U.S. to get it working properly.
Thank you for being a Samsung customer!
The Samsung Online Support Team
answered 2 years, 1 month ago
1out of 1found this answer helpful.