Looking for Answers about samsung WF520ABW?

You need shipping bolts for your washer. You should be able to order them from Samsung.

They come from the factory set up to be used as you describe. The washer door opens from the right side and the dryer opens from the left side. When side by side with the washer on the left and the dryer on the right, the doors open from the middle making it perfect to move clothes from washer to dryer. The dryer door can also be configured to open on the right side if so desired, but the washer door is fixed.

The washer must be set to "heavy duty" to get hot water. Not sure if this is a bug, or simply Samsung's idea of what hot and cold water are...

No, the washer will only auto-detect load size and issue the appropriate amount of water. There's water, just not a lot of it. If this is your first front load HE washer, it will take some getting used to. Clothes come out cleaner than any other washer I have had....

It is not normal for the gasket to be twisted the way you describe it. I would suggest contacting Samsung for service by calling 800-SAMSUNG, using the Live Chat option on the product support page, or submitting an online service request through the link below: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

The clearance requirement you're referring to is based on installing the washer and dryer in an alcove or closet. It is very important to have adequate ventilation for the dryer in particular. If the dryer is not in a confined space, then it is fine to have a cabinet installed above it, though I would suggest you avoid having it so close it could touch in case there is any vibration, since noise could result.

Thank you,
Ms. Samsung

Like most front load washers, the WF520 automatically detects the size of the load and sets the water level to optimize efficiency. Samsung washers use between 13 and 15 gallons of water per cycle, and qualify for the highest level of efficiency ratings by Energy Star and Tier 3 CEE which are based on both energy and water use. For more information on these standards, please visit EnergyStar.gov.

- Ms. Samsung

Thank you for the question. Using 90-degree elbows is not recommended as standard practice for the installation of the WF520 washer, so if you do choose to use them and notice a problem with water pressure, or with the washer's ability to fill properly, the elbows could be the cause and should be removed.

- Ms. Samsung

I'm sorry you have a moldy smell developing in the door seal area. It's important to keep this area clean and dry. Please refer to page 31 of the user manual for instructions on how to thoroughly clean it with a bleach solution if stains or odors do develop. The user manual can be downloaded as a pdf file from this website for your convenience.

Thank you,
Ms. Samsung

It is not unusual for the drum to not spin in a perfect circle. As long as the WF520 is leveled properly on the outside the drum inside should not cause the washer to vibrate. Please follow this link to view a short video that may help to explain this: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

I'm sorry to hear the display is not working on your WF520ABW. If the washer runs, indicating the power supply is working properly, but the display doesn't light up, it will require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Thanks for the question. Samsung front load washers, including the WF520, use approximately 13-15 gallons of water per cycle. It's not unusual for it to be difficult to see the water, however, because the drum tilts toward the back. The addition of the Power Foam feature in the WF520 would make the water even more difficult to see, and the foam itself may appear more robust in some cycles than others, depending on the type of fabric, the water supply, detergent, and other factors. If you need further assistance, please feel free to call 800-SAMSUNG to speak with an agent who will be happy to help.

- Ms. Samsung

Samsung recommends a vertical discharge of no more than nine feet, with a maximum of thirteen feet in any direction, based on the pump's capability. The distance you're trying to cover is more than 17 feet, so I would suggest looking for an alternate location to bring your washer closer to the drain facility if at all possible.

Thank you,
Ms. Samsung

Thank you for the question. First, the WF520 does use water. The Power Foam feature infuses the detergent with water and air to pre-dissolve so it penetrates fabrics faster, similar to the way a foam hand soap is pre-dissolved to cover more with less and to rinse cleaner. Samsung front load washers, including the WF520, use approximately 13 to 15 gallons of water per cycle.

Odors, which are not unusual in front load washers, are caused by bacteria introduced to the washer from the home's water supply, the dirty laundry, and other environmental factors, and there are some basic maintenance procedures that can help prevent these odors from developing. The WF520 is equipped with PureCycle, a pre-programmed cycle that helps to clean the drum inside and out, and should be used after every 40 loads, or approximately once a month. For more information, please refer to the User Manual, which can be downloaded as a pdf file from this website.

Wiping down the door and gaskets and washing out the detergent drawer with warm water periodically can help, as well. It is also very important to use only the recommended amount of HE detergent to help prevent oversudsing which can lead to odor. Samsung also recommends cleaning the debris filter, which is accessible through the panel on the front of the washer. Instructions for cleaning the debris filter can be found in the User Manual. To help remove odors that have already developed, try running a sanitize cycle with bleach, and wipe down the door and gaskets with a bleach solution.

Thank you,
Ms. Samsung

There are currently two pedestal models available, the WE357A7x and the new Quick Install WE357A0x. Installation instructions should come packaged with the new pedestal. Instructions for the WE357A7x type can also be found through this link: http://www.samsung.com/us/support/s...

Thank you,
Ms. Samsung

Thank you for the question. While it is not unusual for the hot and cold valves to cycle on and off, the overall wash or rinse temperature should match what was selected. If you're going to check the temperature, however, you should do it after the water has finished entering the machine for that portion of the cycle, as opposed to checking the temperature in, say, the dispenser drawer. Checking the temperature in the drawer will not give you the most accurate reading since the valves may still be in the process of cycling.

If you find the water temperature is not what you expect, please first check to make sure both hot and cold valves are turned on all the way, and the inlet hose screens are clean. Check for blockage within the dispenser drawer (removing the drawer and rinsing it with warm water should clear any detergent residue that could be causing a blockage); and make sure your cycle and temperature selections are what you intended. I would also suggest checking your home's water supply - the recommended set temperature is 120°F.

If these suggestions do not resolve your concerns, and you find that warm and hot water settings on the WF520 yield only cold water temperatures, it's possible your washer will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

For information and availability of Samsung parts and accessories, including a door for your WF520, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

Samsung recommends following the fabric or item manufacturers' instructions for choosing the appropriate cycle and wash temperature. The WF520 does have a "Delicate/Hand Wash" cycle you may want to consider, along with the ability to select cold/cold wash/rinse temperature and low or no spin settings. These would ensure the most gentle settings available if you choose to machine wash these items.

Thank you,
Ms. Samsung

The serial number should be located on a sticker on the outter rim of the door well of the WF520ABW. If you have difficulty locating this information, please call 800-SAMSUNG or use the Live Chat option on the product support page to speak with an agent who can assist you further.

Thank you,
Ms. Samsung

Thank you for the question. To set the Delay Start option, press the Delay Start button repeatedly to select the number of hours you'd like the washer to wait before starting. For example, if you put the load in at 8am and you want the washer to start at 4pm, press the Delay Start button until the display reads 8:00, for an 8-hour delay. The Delay Start on the WF520 can be set for up to 24 hours.

- Ms. Samsung