I'm sorry to hear your new washer won't rinse or spin. There are several possible reasons for this; it could have to do with the water supply, or draining, or the machine not being properly leveled. I would suggest starting by visiting the link below to the troubleshooting guide, then selecting "Operation ► Washer Doesnt Drain or Doesnt Spin At All": http://support-us.samsung.com/cyber...
If the washer does not appear to be getting water, please check the water supply to make sure the valves are turned on all the way and the hoses are not bent or kinked. You may also need to check the inlet hose screens on the back of the washer to make sure there's no debris obstructing the water flow.
If these suggestions and those in the troubleshooting guide do not help you resolve the issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.
answered 2 years, 3 months ago