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Customer Questions & Answers for
samsung 4.3 cu. ft. Steam Washer

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94 Questions
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107 Answers
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Questions & Answers for samsung 4.3 cu. ft. Steam Washer

Question

Is the washer able to do small and or express loads?

asked 3 years, 11 months ago
Anonymous
on 4.3 cu. ft. Steam Washer
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answer 1
Yes...the 520 has a 25 minute "Quick Wash" setting. Small loads are not a problem with the 520.
answered 3 years, 10 months ago
JenniB
Washougal, WA
0points
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answer 2
The WF520 washer does have a Quick Wash cycle with an estimated time of 25 minutes. I've attached a copy of the Cycle Chart for this model (from page 38 of the User Manual) which shows estimated times for each cycle, based on ideal operating conditions. Please note that actual times may vary depending on load size, water temperature, options selected, and water pressure.

Thanks for your interest!
Ms. Samsung
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answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

How hot can the built in heater get the water?

I have a tankless electric water heater in my house, so my hot water just isn't very hot (about 110F). Is the built in water heater able to increase this temperature significantly? How hot can it get? What is the wattage of the heater? Thanks!
asked 4 years ago
Anonymous
on 4.3 cu. ft. Steam Washer
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answer 1
When the machine is set to use warm water it will use doth water inlets, the hot and cold hookups located in the back of the machine. If your hot water source (hot water heater) is located right next to the washing machine, you will get hot water (but not instantly). If the water heater is located away from the washing machine, you will get all that water setting in the pips between the washing machine and hot water heater, which 99% of the time is cold. Some houses have the hot water heater far from the laundry room (closer to the bathroom), which in some cases will never get hot water. So if you want to wash in hot water, you will need to have the hot water heater right next to the washer, or if your lucky and have a laundry sink next to the washer and turn on the hot water until the water gets hot (hopefully use a bucket to catch all that water and water your plants). Remember these new washers use less water some there’s more time for the water to cool in the pips between cycles.
This is why the “Sanitize” mode takes two hours because the hot water going in is cold and the washing machine heats the water super hot with a built in electric heater. Don’t forget how much energy it takes to heat cold water. If the water going in was already hot, the sanitize cycle would be shorter and a lot cheaper.
So remember, if you’re going to use the hot water mode just purge your hot water line.
answered 1 year, 8 months ago
Nataliano
Houston TX
0points
0out of 0found this answer helpful.
answer 2
The WF520's internal water heater will heat the water temperature to 150°F during the Sanitize cycle based on NSF protocol. The heater is 900 watts.

Thanks for the question,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Can I turn off the automatic off?

When I remove one load of laundry from either the washer or dryer and put in a new load and close the door, the machine automatically turns off. Is there a way to prevent this?
asked 3 years, 11 months ago
Anonymous
on 4.3 cu. ft. Steam Washer
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answer 1
No...only if you catch it before the end of the cycle, you can reselect another setting and start another load by turning the knob...once the tune plays, that's it. This is the same as with the 448 : (
answered 3 years, 10 months ago
JenniB
Washougal, WA
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answer 2
The WF520 is designed to turn off automatically after the cycle ends and the door is opened to remove the wash, then closed again. This process is normal and cannot be altered.

Thank you for the question,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
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Question

What does the perm press cycle do?

asked 2 years, 6 months ago
jyjeachae
on 4.3 cu. ft. Steam Washer
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answer 1
Permanent Press in the washing machine is designed to be a gentler cycle aimed at reducing wrinkles in clothing. Typically the wrinkles in clothing is due to the fabric used in the garments you're washing.
The perm press setting is more gentle than the cottons setting. If you can choose a short perm press cycle, use it. If you can use a large garment bag, do that. If your dress has some details or embellishments that you don't want to damage
answered 1 year, 8 months ago
Nataliano
Houston TX
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answer 2
Each cycle on the WF520 is pre-programmed with the most common recommended settings for that type of fabric or item. For example, the Permanent Press cycle is preset for Warm wash/Cold rinse water temperature settings, Low spin speed to help reduce wrinkling, and a Normal soil level, though other variations on these settings can be selected instead. For more information on this and other cycles, please refer to page 38 of the user manual which can be downloaded as a pdf file from this website.

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
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Question

I thought we purchased a 5.0 cu ft. washer, after registering it indicates a 4.3 cu ft. washer?

asked 3 years, 2 months ago
mmtate
Montgomery, AL
on 4.3 cu. ft. Steam Washer
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answer 1
4.3 cu. ft.
answered 2 years, 7 months ago
ShortyALS
0points
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answer 2
Thank you for the question. The capacity of Samsung’s clothes washers has not changed; however, the method by which manufacturers industrywide measure clothes washer capacity has. The industry standard is now that of the U.S. Department of Energy instead of the International Electrotechnical Commission (IEC). The 4.3 cubic foot equivalent using the IEC measurement system is 5.0 cubic feet. For more information, please visit http://www1.eere.energy.gov/buildin...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
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Question

Do the Samsung WF520ABP or DV520AGP have drum lights?

asked 2 years, 5 months ago
jsaber
on 4.3 cu. ft. Steam Washer
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answer 1
Save time and money with the largest front-loader. Vibration Reduction Technology (VRT™) reduces vibration and noise. Self-cleaning washer for the ultimate clean. Prolong clothing life with Diamond Drum
answered 1 year, 8 months ago
Nataliano
Houston TX
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answer 2
Yes, the WF520ABP and DV520AGP have drum lights.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
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Question

What are the footprint dimensions of the WF520ABH washer and DV448AG dryer?

I am not looking for the overall dimensions of these units.
Just the area that is at the bottom of the units.
asked 2 years, 5 months ago
Kablesse
Ohio
on 4.3 cu. ft. Steam Washer
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answer 1
Washing machines and dryers come in various sizes, with the most notable differences between those that are stand-alone appliances and ones that are "stackable." Stand-alones tend to take up more room, while stackables are good for smaller spaces such as apartments and studios. Stand-alone washers and dryers, depending upon the brand and model, usually runs different. When thinking about your purchase, remember to leave enough space for the doors of the appliance.

Only the overall dimensions are available for these models, but I can tell you the approximate dimensions based on similar models would be approximately 25-26" from front leg to back and from left to right side.
answered 1 year, 8 months ago
Nataliano
Houston TX
0points
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answer 2
Thanks for the question. Only the overall dimensions are available for these models, but I can tell you the approximate dimensions based on similar models would be approximately 25-26" from front leg to back and from left to right side.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Please point out the major differences between 448 and 520 washing machines, the 448 are available for great discounts

asked 3 years, 10 months ago
sbiswas
nixa, mo
on 4.3 cu. ft. Steam Washer
+2points
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answer 1
Thanks for the question. The key differences between the WF448 and the WF520 include capacity, improved vibration reduction, and the availability of features such as SilverCare, Power Foam and Pure Cycle.

• The 4.5 cubic foot WF448 can fit 28 standard size (24" x 44") bath towels, while the WF520 fits up to 31 of the same size towels.
• While the WF448's Vibration Reduction Technology (VRT) is highly effective in reducing vibration, even on the second floor, the WF520's VRT Plus employs new sensor technology to make the machine even quieter. As with any washer, especially front loaders, it is important that the machines be leveled properly and installed on sturdy flooring to help minimize noise and vibration.
• The WF448's SilverCare uses silver ions to eliminate 99.99% of bacteria in any temperature water (even cold) without bleach. This feature can be used as part of your regular wash routine, so your colored or delicate clothing can be sanitized at the same time as the wash drum, ridding it of odor-causing bacteria.
• Pure Cycle is the WF520's featured method of cleaning the drum. This cycle uses extra hot water temperatures and high spin speeds to rid the drum of bacteria that can lead to mold and mildew, but should not be used with clothes in the washer.
• The WF520's Power Foam system pre-dissolves detergent by infusing water and air into it as it's dispensed, so it can penetrate fabrics 40-times faster and more evenly than conventional detergents alone. (Think foaming hand soap vs. regular liquid soap.)

Other cycles the WF520 offers that the WF448 does not include Eco Cold Wash, Stain Away and Active Wear. Both the WF448 and WF520 offer Steam Cycles, an internal heating element for sanitizing, Direct Drive motors and Stainless Steel Diamond Drums for more gentle cleaning.

In addition, it's worth noting that Samsung was recently awarded the JD Power & Associates Overall Customer Satisfaction Award for Washers for the second year (2009-2010) and for Dryers for the third year (2008-2010).

We appreciate your interest in our products!
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
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answer 2
448 drum is 4.5 cu feet....520 is 5.0 cu feet...and yes you can fit more in the 520. 448 has Silver Care....the 520 does not. 448 has a "Towel" preset...the 520 does not. The whole reason to go with the 520 according to Samsung marketing is that it is "bigger"..."powerfoam"..."VRT Plus"..."31 towels in one load". Bigger is better; however, "PowerFoam" is a joke...there is no "foam"...it only mixes the detergent with water and dribbles it out of the holes in the drum rather than spraying water and detergent down the front of the glass and down the drain like the 448 does...so more detergent goes into your clothes. "VRT Plus" is marketed as a 40% reduction in sound/vibration....our 520 shakes as much or more than our 448; however, it does rebalance and spin up the load within 3 tries when it took our 448 6 or 7 times to get it right. Clothes come out of the washer much drier and cleaner than with the 448....the bottom of our white socks are actually white instead of brown with the 448. You also do not get that annoying drain pump noise with the 520 that the 448 has...which sounds like someone is running a power washer in the laundry room. As far as the 31 towel claim...that it is not correct....we got 17 bath towels in one load and the washer was stuffed and struggling. Everytime the drum would turn, the machine would shake like someone just threw a lead brick in it.

So its a trade off...if you want Silver Care, you have to go with the 448....520 doesn't have it. If you need bigger...go with the 520....448 doesn't have it...even though we did wash a king size fluffy comforter just fine in the 448. There are some bugs with the 520...you cannot perform a HOT wash on normal even though it is indicated on the front panel...still washes cold. Sometimes the washer will not perform the little rotations after a final rinse to loosen the clothes from the drum and you have to "peel" your clothes from the drum. Sometimes the washer "weight senses" the load at the beginning of a wash cycle...sometimes it doesn't. It takes a while for the washer to fully saturate your clothes....its not uncommon to see that some of the towels are still dry 20 minutes into the wash....kinda like the washer doesn't know how much water to add.

On a side note, the matching 520 dryer does seem to dry better than the matching 448. There is a new lint trap design that is shaped like a "U" and double sided...quite large actually...seems to allow for more air flow through the dryer and clothes dry faster and are not as wrinkled as with the 448.

We are not fully satisfied with the 520, but then again, what else out there is better?
answered 3 years, 10 months ago
JenniB
Washougal, WA
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Question

Never been asked about the PureCycle

I have read that "the washer machine will remind you when it's time to run Pure Cycle™, after every 40 load". We have had it for 6 months and we have never been reminded to run this cycle. Is this a problem?
asked 2 years, 7 months ago
bastafidli
Charlottesville, VA
on 4.3 cu. ft. Steam Washer
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answer 1
The Pure Cycle™ signal appears after a wash cycle is finished. It is to the right of the clothes adding signal which is the one with the t-shirt and a plus.
answered 2 years, 6 months ago
jyjeachae
+1point
1out of 1found this answer helpful.
answer 2
Thanks for the question. Please refer to page 32 of the user manual for instructions on using Pure Cycle, including a picture of the indicator light which should light up after 40 cycles have been run. If yours did not, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
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Question

can the door for WF520AB be reversed ?

can the door for WF520AB be reversed ?
asked 3 years, 4 months ago
pete1hammer
on 4.3 cu. ft. Steam Washer
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answer 1
It can't because of the hinges and the door lock.
answered 2 years, 6 months ago
jyjeachae
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answer 2
Like most front load washers, the door on the WF520AB opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible. Instructions to reverse the dryer door can be found in the User Manual, which can be downloaded from this website for your convenience.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
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Question

Don't see any Foam

I don't see any foam during any stage of the wash cycle. Is the Washer using the detergent for washing clothes or is it just going down the drain?
asked 1 year, 8 months ago
SKatti
Fort Mill, SC, USA
on 4.3 cu. ft. Steam Washer
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answer 1
During the washing phase: If added while the detergent is mixed with the water, the steam increases the temperature of the wash tub to improve the cleaning power, which also helps to activate the detergent. It does this by dissolving the detergent more effectively, to get the most out of it as possible.It does the job you don't have to see much foam really.
answered 1 year, 8 months ago
Nataliano
Houston TX
0points
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answer 2
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=351691&modelname=WF520ABP%2FXAA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
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Question

Hot water issues

I've been reading MANY reviews and a popular issue is the hot water isn't there for many cycles, with quite a few actually measuring the temperature to know this is true. Is this an issue that's been corrected?
asked 2 years, 5 months ago
bkshop
Cleveland, OH
on 4.3 cu. ft. Steam Washer
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answer 1
When the machine is set to use warm water it will use doth water inlets, the hot and cold hookups located in the back of the machine. If your hot water source (hot water heater) is located right next to the washing machine, you will get hot water (but not instantly). If the water heater is located away from the washing machine, you will get all that water setting in the pips between the washing machine and hot water heater, which 99% of the time is cold. Some houses have the hot water heater far from the laundry room (closer to the bathroom), which in some cases will never get hot water. So if you want to wash in hot water, you will need to have the hot water heater right next to the washer, or if your lucky and have a laundry sink next to the washer and turn on the hot water until the water gets hot (hopefully use a bucket to catch all that water and water your plants). Remember these new washers use less water some there’s more time for the water to cool in the pips between cycles.
This is why the “Sanitize” mode takes two hours because the hot water going in is cold and the washing machine heats the water super hot with a built in electric heater. Don’t forget how much energy it takes to heat cold water. If the water going in was already hot, the sanitize cycle would be shorter and a lot cheaper.
So remember, if you’re going to use the hot water mode just purge your hot water line.

OK, so I'm reading about hot water with these washers. i have one and have pretty much mastered how to operate them to get what it is I'm looking for. these washers use a fraction of water than the top loaders. This means that the water in the pipes is the water that enters the washer. very little of the water heater water get's to the washer. So, what i do is run the bathtub water until I feel it get hot (bathtub is past the washer in terms of pipes) this way when i turn the washer on hot water immediately goes to the washer. when you have a top loader its fills up completely, allowing more water from the water heater to reach the washer, thus giving you that hot wash. the key is to either use the steam option or sanitize option for the on board water heater. Samsung has put this in place due to the fraction of water entering the washer. but the key is to turn on a hot water source that is past the point of the washer.
answered 1 year, 8 months ago
Nataliano
Houston TX
0points
0out of 0found this answer helpful.
answer 2
Thanks for the question. The WF520 has an internal heater to boost the water temperature when the Sanitize cycle is selected, but otherwise relies on the availability of your home's hot water supply. The further the washer is from the water heater, the greater the possibility that the water in the pipes that are supplying the washer will be cold from lack of use, and that the quantity of water in the pipes will be significant enough to prevent the overall wash temperature from heating sufficiently. To help prevent this, run a nearby tap to flush the cold water from the hot water line before starting the wash cycle.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

Power Button Issue

On several ocassions I have accidently hit the power button and turned off the washer during washing a load of laundry. Is it possible to restart the washer and get back to the same place in the washing cycles?
asked 2 years, 5 months ago
dydx47
on 4.3 cu. ft. Steam Washer
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Answers
answer 1
Options
PureCycle™ Yes
Delay Start
Yes
My Cycle
Yes
Pre Wash
Yes
Extra Rinse Yes
Extended Spin Yes
Spin Only
Yes
choose whenever you stopped.
answered 1 year, 8 months ago
Nataliano
Houston TX
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answer 2
Thanks for the question. Unfortunately, there is no way to resume the cycle at the point it left off prior to losing power.

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
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Question

When will the WF520 be available for sale in the US and what will the price be?

asked 4 years, 1 month ago
Anonymous
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To find a retailer near you that carries the WF520, please click on the "Where to buy" button on the right side of the product's home page, then enter your zip code and select a radius. If this does not return the desired results, try expanding the radius, searching other zip codes in neighboring areas, or contacting retailers that carry the same or similar models in other colors to see if they can order your preferred model/color. Distribution of particular models changes frequently, especially when a product is first being introduced, so checking back periodically may yield different results. Retailers who carry the product will be the best source for pricing information, as well.

Thank you for your interest in Samsung!
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
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Question

Does this model have Silver Care or is Silver Care being phased out?

asked 4 years, 1 month ago
Anonymous
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The WF520 has several new features, including Power Foam and Pure Cycle, but it does not have Silver Care. Models that do offer this technology are still available, and include the WF448, and also the WF419, which offers ActivFresh - same technology, different name.

Thank you for your interest!
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
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Question

How many actual lbs or kg's will this drum hold ?

asked 4 years ago
tastaebl
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The 5.0 cubic foot WF520 will hold approximately 39 pounds of laundry, or the equivalent of 31 standard bath towels!

Thank you for your interest,
Ms. Samsung
answered 4 years ago
MsSamsung
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Question

Is WF520 equivalent to Hauzen Bubble?

asked 4 years ago
Anonymous
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The WF520 features Power Foam, which infuses the detergent with air and water to predissolve it for faster and more thorough penetration of the fabrics.

Thank you for the question,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
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Question

what is the pure cycle?

asked 4 years ago
chadizzl
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Pure Cycle™ is Samsung's new technology which uses hot water and high spin speeds to help keep the drum clean and fresh-smelling without the need for detergent or bleach additives. Your WF520 washer will remind you when it's time to run Pure Cycle™, after every 40 loads.

Thanks for the question!
Ms. Samsung
answered 4 years ago
MsSamsung
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Question

Silvercare or not?

I'm looking to buy a new washer dryer and I'm interested in the 520 and realize that it does not offer the silvercare technology. My question is whether this model will develop the mildew and mold smell? And if I am better off with the 448 model.
asked 4 years ago
Harleycrt
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The WF520 uses a new technology for cleaning the washdrum, called PureCycle. Your washer will remind you when it's time to run PureCycle (after every 40 loads). This feature uses hot water and high spin speeds to clean the drum, compared to the WF448's SilverCare and the WF419's ActivFresh, which use silver ions to remove bacteria that can cause mold and mildew odors. Both are effective in fighting odors in the drum, though the silver ions will also help to remove and prevent odors in your clothes when washed in SilverCare/ActivFresh. PureCycle should never be run with clothes in the washer to prevent damage to the fabrics.

To keep your washer fresh-smelling, additional preventative measures, such as wiping the glass and gaskets and keeping fresh air circulating with the door open between washes, are best practices, as well.

Thank you for the question,
Ms. Samsung
answered 4 years ago
MsSamsung
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Question

We are looking at a new washer and dryer set. Why should we buy a front load over a top load washer?

front loads are more expensive than top loads is why I"m asking.
asked 3 years, 11 months ago
Marciano
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The decision on whether to select a front load vs. top load machine is a personal one, and different customers have different preferences. Since Samsung makes only front loaders, I can really only speak to the features and benefits of our machines.

Samsung has developed many innovations to help make customers' lives easier and more enjoyable. Some of these include Vibration Reduction Technology, to help reduce noise and vibration, even upstairs; SilverCare and ActivFresh, to help eliminate mold and mildew odors from both the wash drum and the clothes; PureCycle, which helps clean the drum without detergent; and Samsung's stainless steel Diamond Drum which is gentler on clothes than conventional drums. The new Power Foam feature on the WF520 also helps to pre-dissolve the detergent for faster penetration into the fabric and better cleaning.

Besides all of these great innovations (and the list above just scratches the surface), Samsung's washers are among the most efficient on the market, saving energy and water which benefits your wallet and the environment at the same time. Not only do they use less water than many top loaders, but they also spin at very high speeds, extracting more water so your clothes spend less time in the dryer - once again, better for your clothes, your wallet and the environment. In fact, some customers find that the money they save over time on water and energy pays for the cost of upgrading to a Samsung front load washer.

I hope this gives you some food for thought while making your decision. Feel free to submit any additional questions you may have!
- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
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