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Customer questions and answers for
samsung WF511ABR/XAA

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8 Questions
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11 Answers
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Customer questions and answers for samsung WF511ABR/XAA

Question

My brand new WF511 washer uses 30 gallons of water on Heavy Duty cycle. I thought all cycles are supposed to be less than 13 gallons?

I am on a septic system and the main reason I bought this unit is because of its low water usage. This is the second unit that has done this. Is this a design flaw?
Tags: extreme water usage
asked 1 year, 8 months ago
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waterwoes
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answer 1
Samsung front loaders, including the WF511, are designed to use 13-15 gallons of water per cycle, and the actual amount can vary somewhat depending on the settings and options, the size of the load, and the type of detergent used. The water efficiency of these washers has also been tested and confirmed based on Energy Star testing procedures. If you have determined that yours is using significantly more than this, I would suggest contacting the service team through this link: Online support form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 1 year, 1 month ago
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MsSamsung
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answer 2
remember, your plumber should tell you when you have a septic system the worst thing you can do is not run enough water into the tank, many of the super saver eco hodgepodge appliances and toilets actually cause trouble with the system plugging, a septic system must have water to function properly, nothing like a city sewer system.......
answered 8 months ago
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nonameusa
western USA
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Question

Can front load washers be purchased with choice of door swing?

Tags: front load washer
asked 1 year, 8 months ago
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JLC12
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answer 1
Like most front load washers, the door on the WF511 and other Samsung front loaders opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible.

Thank you for your interest,
Ms. Samsung
answered 1 year, 8 months ago
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MsSamsung
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answer 2
when I reviewed the different machines samsung offers, it does not appear you can change the swing of the washing machine door, personally, I would not want to mess with the mechanism, too many digital lockouts, sensors, etc. if that is an issue, stack the set or put the washer on the other side and change the door swing on the dryer. if you look at the washer, you will see there are not matching holes or areas on the opposite side to allow the door swing to be changed. If you dont like it, look for a different brand, or get the top loader.
answered 8 months ago
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nonameusa
western USA
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Question

Why did Samsung eliminate the "Silvercare"?

Why did Samsung eliminate "Silvercare" for its washers? It certainly seemed to be the most economical way to sanitize drum and clothes, especially if the cold cycle is extensively used.
Tags: washers
asked 1 year, 8 months ago
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eab724
Pulaski, PA
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answer 1
Thank you for your interest. Samsung may periodically adjust the features that are available in its product line-up based on new innovations and consumer demand. In 2010, Samsung introduced Pure Cycle which enables the wash drum to be cleaned using hot water and a proprietary spin cycle without the need for SilverCare (also known as ActivFresh in some models).

- Ms. Samsung
answered 1 year, 8 months ago
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MsSamsung
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answer 2
ours has the purecycle that puts the machine through a long hot water rapid wash cycle that literally cleans all of the gunk out of the tub and drum we have a 2011 machine with all of the options.
answered 8 months ago
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nonameusa
western USA
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Question

i am moving to Australia will i be able to use my samsung washer and dryer there they are 240v 50hz and we are 110 60 hz

Tags: voltage question
asked 1 year, 7 months ago
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conns
california
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answer 1
The WF511ABR requires a power supply of 120V/60 Hz and 15 amps to function properly. I would suggest contacting an electrician in your destination country to determine whether an appropriate conversion is available.

Thank you,
Ms. Samsung
answered 1 year, 7 months ago
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MsSamsung
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Question

The dirty water discharge hose is too short. How do I replace it with a longer one?

Tags: hose too short
asked 1 year, 6 months ago
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BillSamsung
Omaha, Ne.
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answer 1
The drain hose that comes factory installed on your washer is approximately 6' long, and can be extended by purchasing another section of hose, then attaching it to the original hose by clamping them together with a steel sleeve. These parts can be purchased at most hardware or home improvement stores.

Please keep in mind that Samsung recommends a vertical discharge of no more than nine feet, with a maximum of thirteen feet in any direction, based on the pump's capability.

- Ms. Samsung
answered 1 year, 6 months ago
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Question

Need longer discharge hose

We need to install a longer dirty water discharge hose and need to know if it is simply a matter of removing the plate in the back and unplugging the hose and installing a new one?
Tags: too short hose, hose
asked 1 year, 6 months ago
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BillSamsung
Omaha, Ne.
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answer 1
The drain hose that comes factory installed on your washer is approximately 6' long, and can be extended by purchasing another section of hose, then attaching it to the original hose by clamping them together with a steel sleeve. These parts can be purchased at most hardware or home improvement stores. The original hose should not be removed from the washer, and the washer should not be disassembled in an effort to lengthen the hose.

Please keep in mind that Samsung recommends a vertical discharge of no more than nine feet, with a maximum of thirteen feet in any direction, based on the pump's capability.

- Ms. Samsung
answered 1 year, 6 months ago
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MsSamsung
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Question

Pedestals

What model number pedestals do I need for my ModelWF511ABR/XAA Washer
What model number pedestal do I need for my DV511AER/Xaa Dryer
asked 1 year, 7 months ago
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Fritz400
Titusville
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answer 1
WE357A0R for both.
answered 11 months ago
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Anonymous
Cameron, NC
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Question

What is the difference between the "Bedding" cycle on some other Samsung models and the "Bedding Plus" cycle on the WF511?

asked 1 year, 4 months ago
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INJames
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answer 1
Models with Bedding Plus have the Power Foam feature which pre-dissolves the detergent for more thorough penetration of the fabrics. This is especially helpful with large items like blankets or comforters.

- Ms. Samsung
answered 1 year, 3 months ago
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