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Most Recent Questions
Recent Question:
DO I NEED TO LEAVE THE WASHER DOOR A LITTLE OPEN TO AVOID ANY ODORS ?
Recent Question:
Has anyone had issues with water not draining out of bleach dispenser after wash is done?
Recent Question:
Is there any way to reverse the door on this washer?
Questions with Most Recent Answers
Question:
DO I NEED TO LEAVE THE WASHER DOOR A LITTLE OPEN TO AVOID ANY ODORS ?
Question:
Has anyone had issues with water not draining out of bleach dispenser after wash is done?
Question:
Is there any way to reverse the door on this washer?

Customer Questions & Answers for
4.3 cu. ft. Steam Washer

Customer Questions & Answers:
150 Questions
 | 
162 Answers

Questions & Answers for samsung 4.3 cu. ft. Steam Washer

Question

What is the total height of the wf448 and the dv448 when stacked?

asked 4 years, 3 months ago
caycesmom
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The total height of the WF448 washer and DV448 dryer when stacked is approximately 78". Please be sure to use Samsung's SK-5A stacking kit to stack the units securely.

Thank you for the question,
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Are there any special precautions we should take to prevent damage to the unit in a move?

We are moving across town and there are no instructions in the user manual for for preparing the unit for transport. We are moving a WF448AE and a WF448AAW. We kept the packing bolts that came with it, but aren't sure how to reinstall them if necessary.
asked 4 years, 2 months ago
modo09
texas
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. To keep the WF448 safe while moving, you should reinsert the four shipping bolts to stabilize the drum during transport. Using the wrench that came with the unit, or any other properly sized wrench, simply insert each bolt through the hole in the back of the washer so that it aligns with the threading in the hole on the drum, and then turn the bolt so that it tightens securely. If necessary, you could remove the top of the washer by taking out the two screws in the back that hold it in place, then simply slide the lid back and up.

Best of luck with your move!
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does weight sensing adjust water useage?

We were told by the salesperson when we purchased the Samsung WF448, that the washer weighed each load of laundry and adjusted the water level to correspond to the weight of clothes in the load. Now I read in these Q&As that the machine ALWAYS uses 12.68 gal of water per cycle....irregardless of the load size. Which is true? Is the amount of water used per cycle constant or is it regulated according to load size?
asked 4 years, 2 months ago
DavidWH
Wisconsin
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung washers, including the WF448, use approximately 13-15 gallons of water per cycle. While the weight sensor is one of the factors that effects the amount of water used, it is not the only factor. The amount of suds created, which is a function of the type and amount of detergent used, the cycle chosen and options selected are also contributing factors.

Thank you for the question,
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

THE DOOR SEAL LEAKS WATER IS THERE ANYWAY TO REPLACE IT AND IF SO HOW MUCH IS THE PART

asked 4 years, 2 months ago
KOSTAS
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Since even a strand of hair or other small item can interfere with the door's ability to seal properly, you may first want to make sure that the seal is clean of debris. Excessive suds can also cause leaking, so be sure to use the correct amount of HE detergent to avoid oversudsing. To determine whether the suds could be your culprit, run a Rinse & Spin cycle with no detergent. If suds develop, it is likely you have been using too much, or not the right kind, of detergent.

If the above solutions do not resolve the issue and the door seal needs to be replaced, Samsung recommends having a licensed technician perform the service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

For information and availability of Samsung parts, visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

When detergent and water are dispensed much of it runs across the door and into the drain hole area of the main seal. Is this normal?

asked 4 years ago
tngf
Alabama
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is not unusual for water and detergent to run down the door, which protrudes beyond the gasket area and deposits most of the detergent into the drum and onto the laundry.

Thank you for the question,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why does my washer wreak? And what are you doing to remedy the situation from all of the complaints?

asked 4 years ago
ljnjn
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are a variety of reasons why a washing machine might smell, and remedies to eliminate the odor-causing bacteria introduced to the washer from dirty laundry, water supplies and other external factors are offered both in the User Manual and in the FAQ and Troubleshooting Guides on this website.

Fortunately for you, the WF448 is equipped with two key options that can help to resolve this issue: the SilverCare option and the Sanitize cycle. SilverCare can be added onto almost any preset wash cycle and uses the natural properties of silver ions to help keep both the drum and the laundry fresh-smelling, even in cold water. The Sanitize cycle uses extra hot water (over 150°F) to eliminate the bacteria that causes odor and mildew.

Other methods for reducing odor in your washer include:
- Wiping down the washer door, drum and gaskets, and cleaning the detergent drawer regularly;
- Running Sanitize cycles with bleach and no clothes once per month;
- Run SilverCare once or twice a week as part of your regular wash routine;
- Leave the door of the washer open when not in use to allow fresh air to circulate;
- Do not leave wet clothes sitting in the washer for long periods after the cycle is complete since bacteria thrives in dark, damp areas;
- Be sure to use the right amount of HE detergent, since non-HE or too much HE can leave a soapy residue in and around the drum that can trap bacteria and allow mold and mildew to grow.

I hope these help to resolve your issue,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

High / Low Voltage Detected

Hi, my washer is showing an error message High / Low Voltage Detected.

It says to try restarting the cycle, but it doesn't seem to able to be restarted.

Has anyone else had this problem and fixed it, or do you know how to restart the cycle?

thanks!
asked 4 years, 1 month ago
ryanc
ny
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If you are unable to restart the cycle and the error code is still displayed, your washer will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How come the detergent dispenses before the cycle starts (or as soon as the door is closed)?

asked 4 years ago
Fixourmilliondollarwasher
DE
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The WF448 has an upgraded siphon cup available to help prevent the detergent from dispensing early, but it is important not to overfill the cup which could cause the detergent to spill over the edges. Please call 800-SAMSUNG to speak with an agent who can help you determine whether your washer is equipped with this dispenser cup insert.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why does my top of the line samsung washer stink and i have to leave the door open to help cut the smell?

asked 4 years ago
stinkywasher
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you have a musty odor in your WF448 washer. This odor is caused by bacteria that is introduced to the washing machine from the water supply, dirty laundry and other environmental factors, and can get trapped in soap residue on the outside of the drum and in the gaskets and dispenser. Besides the standard maintenance procedures recommended for most front load washers, which include running empty sanitize cycles with bleach, wiping down the gaskets and door between loads, cleaning the soap dispenser regularly, and leaving the door open between loads, it is very important to use only the recommended amount of HE detergent. In addition, Samsung has developed other options for treating this issue.

The WF448 is equipped with SilverCare, an option that can be added to most cycles simply by pressing the SilverCare button at the start of the cycle. SilverCare can be used in any temperature water and is safe for colors and delicates. This feature releases silver ions which are highly effective in eliminating 99.99% of bacteria.

To treat the odor that has already developed, I would suggest cleaning your washer thoroughly by wiping it down with a bleach solution, then adding SilverCare to your regular laundry routine moving forward - using it at least twice a week to remove the odor causing bacteria from both the washer and your clothes.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Why does my washing machine leak?

Ever since I got this washing machine over a year ago, once every now and then, water will leak from the door at the bottom while I'm washing clothes. I have checked to be sure I have it closed well enough and that it looks sealed well enough; however, it continues to surprise me by doing this every now and then. What should I try?
asked 4 years, 1 month ago
abornich
USA, Ames, IA
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. There are several possible factors which may cause leaking around the door, several of which you may be able to correct yourself. Please visit the Troubleshooting Guide through the link below, then select "Operation" > "Water Leaks": http://support-us.samsung.com/cyber...

If, after trying the suggestions included in this article, you continue to experience this leaking, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why is wash time listed in user manual different than washing machine

user manual says "normal" wash time is 54 minutes. The washing machine cycle is about 130 minutes
wf448aaw
asked 4 years, 1 month ago
tttom
berkeley ca
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The time that is shown in the manual is based on pre-programmed estimates and may fluctuate to better indicate the time remaining in the cycle as actual conditions vary from those that the estimates are based on. Factors that can effect the difference between the estimated and actual cycle times include supplied water pressure and temperature, detergent, load size and weight. The amount of suds produced in a cycle can effect the number of rinses that are necessary as well as the ability of the washer to spin properly, for example. An unbalanced load will take longer to wash than a balanced one because the washer will make several attempts to reposition the load so it can spin efficiently and with minimal vibration. Any adjustments to the selected water temperature or soil level, or the addition of options such as Extra Wash, Extra Rinse or SilverCare, will also effect the time estimates.

Thank you for the question,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how much water does this washer use,and how much watts does it use.wf448aaw

asked 4 years, 1 month ago
lulliloo
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The WF448AAW uses approximately 13-15 gallons of water per cycle. Based on Energy Star's testing standards, this model uses 108 kWh/year of electricity. More information on energy and water use can be found on EnergyStar.gov.

Thank you for your interest,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

After I moved to the new house, the washer got very noisy. What do you think the problem?

asked 4 years, 1 month ago
mina
NC
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your washer is now noisy. It is possible that the machine needs to be releveled in the new location. If the washer was moved without reinstalling the shipping bolts and was turned on its side at any point during the move, it is also possible that the machine was damaged in the process.

Please click on the link below to the Troubleshooting Guide, then click on "Installation" > "Vibration Issues On Initial Installation": http://support-us.samsung.com/cyber...

If leveling does not resolve the issue, please call 800-SAMSUNG or use the Live Chat option on the support page to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how many towels can one put in the washer wf448aaw

I have trouble with the washer not spinning out, I only have 12 - 16 towels, in it. Takes forever to deside it is not going to spin out and shut itself down. Have to take wet towels out then recycle with only about 8 or 9 nine towels in it on spin only. It spins out fine then, this is more than a pain.
asked 4 years ago
notsothrilled
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. The 4.5 cubic foot WF448 is designed to hold up to 28 standard size (24" x 44") bath towels. If your towels are larger than that standard size, then fewer would fit. The issue you're having with the spinning is more likely a result of improper balancing than overloading. I would suggest reviewing the leveling instructions in the Troubleshooting Guide for assistance. Please click on the link below, then select "Installation" > "Installation Procedure" > "STEP 5 Leveling": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My laundry seems to be extremly wrinkled. Can you please advise?

I find it necessary to iron most items.
asked 4 years, 1 month ago
caecae
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. If your clothes are coming out wrinkled, I would suggest reducing the spin speed. Different fabrics are effected differently by very high spin speeds, and may benefit from medium or low speeds. You may also want to consider using the steam feature if you also have the DV448 dryer to remove wrinkles.

- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What cycle do u use for whites .?

Wat cycle
U use for whites?
asked 3 years, 11 months ago
Rodneyw2010
Princeton wv
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please refer to the fabric care instructions on the garment to determine what settings are appropriate. The appropriateness of settings such as temperature and spin speed may vary depending on the type of fabric, not just the color.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Question about Powder detergent

can you use regular powder detergent in the HE washers or does it need to be HE powder?
asked 4 years, 1 month ago
Moodels
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung recommends using HE detergent, in either liquid or powder form, in our HE front load washers.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The drum on my new Samsung Steam Washer seems unbalanced.

I just received my new washer yesterday and the drum seems unbalanced on the rinse cycle. if there are only a few items in there it bangs all over. when you watch the drum, it is very unbalanced. Is this normal?
asked 3 years, 11 months ago
spindocker
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Though the WF448 is equipped with Samsung's signature Vibration Reduction Technology, which is very effective in reducing noise and vibration during even top spin speeds, if there are only a couple of very heavy items in the drum, the machine may not be able to balance them effectively. First, please check that all four shipping bolts were removed upon installation. Next, make sure the washer is set up and leveled properly by removing the items and running a Spin Only cycle, adjusting the four leveling legs as needed to reduce vibration during the spin cycle. Once you're certain that all legs are firmly in place and the machine is completely leveled (it's a good idea to use a carpenter's level to help in this process), please tighten the plastic leg locks to prevent the legs from vibrating out of position.

If the empty washer vibrates significantly above about 400 RPM (medium spin speed) with the shipping bolts removed and the washer properly leveled, please call 800-SAMSUNG for additional assistance. If the washer spins smoothly with no laundry, then try adding the load as before. Vibration Reduction Technology is capable of counter balancing most loads. However, if items like bath rugs or robes are water soaked and unevenly distributed, it may be necessary to reposition them or add more items for more even weight distribution.

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I am moving and need shipping bolts. The delivery people took them. How do I get the right ones?

asked 4 years ago
tennisnut
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of shipping bolts for your WF448 washer, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How come my fabric softener is never compartment never empties?

asked 4 years ago
Bitto
Virginia USA
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the fabric softener compartment is not draining properly, or if water remains in the compartment after the cycle is complete, it is likely that the washing machine is either not level (and is probably leaning forward), or the dispenser drawer may be clogged. You can check whether the WF448 is level by placing a carpenter's level on top of the machine and checking both front to back and side to side leveling, making adjustments to the machine's leveling legs as needed until the bubble on the carpenter's level is perfectly centered. I would recommend running a test "spin only" cycle to check for vibration, continuing to make adjustments to the legs as necessary. Once adjustments are complete, be sure to lock the legs in place by screwing the plastic leg locks up as far as they'll go to avoid the legs vibrating loose over time.

To remove any blockage in the dispenser, remove the drawer and rinse it thoroughly in warm water.

Please note that it is not unusual to have a small amount of water remaining in the drawer at the end of the cycle; however, if you continue to have a significant amount of fabric softener or water remaining after completing the above steps, please call 800-SAMSUNG or use the Live Chat button on the product support page to contact an agent who can assist you further.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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