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Customer Questions & Answers for
samsung 4.3 cu. ft. Steam Washer

Customer Questions & Answers:
149 Questions
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161 Answers

Questions & Answers for samsung 4.3 cu. ft. Steam Washer

Question

THE DOOR SEAL LEAKS WATER IS THERE ANYWAY TO REPLACE IT AND IF SO HOW MUCH IS THE PART

asked 3 years, 7 months ago
KOSTAS
on 4.3 cu. ft. Steam Washer
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answer 1
Since even a strand of hair or other small item can interfere with the door's ability to seal properly, you may first want to make sure that the seal is clean of debris. Excessive suds can also cause leaking, so be sure to use the correct amount of HE detergent to avoid oversudsing. To determine whether the suds could be your culprit, run a Rinse & Spin cycle with no detergent. If suds develop, it is likely you have been using too much, or not the right kind, of detergent.

If the above solutions do not resolve the issue and the door seal needs to be replaced, Samsung recommends having a licensed technician perform the service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

For information and availability of Samsung parts, visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

My Silvercare washer silvercare kit needs to be replaced. Can I do that myself?

asked 3 years, 6 months ago
hbzjr
Ashburn VA
on 4.3 cu. ft. Steam Washer
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answer 1
Samsung recommends having a technician replace the silver assembly kit in the WF448 washer, as it requires both water and electrical connections to ensure it will work properly. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

For information and availability of the replacement kit itself, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

High / Low Voltage Detected

Hi, my washer is showing an error message High / Low Voltage Detected.

It says to try restarting the cycle, but it doesn't seem to able to be restarted.

Has anyone else had this problem and fixed it, or do you know how to restart the cycle?

thanks!
asked 3 years, 6 months ago
ryanc
ny
on 4.3 cu. ft. Steam Washer
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answer 1
I'm sorry to hear you're having this issue. If you are unable to restart the cycle and the error code is still displayed, your washer will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

Bleach in bleach container either does not empty and also at times fills with water so also is not emptied

Front loading washer WF448AAw
asked 3 years, 6 months ago
Lainey
on 4.3 cu. ft. Steam Washer
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answer 1
I'm sorry to hear you're having this issue. If the bleach is not dispensing or if water remains in the dispenser after the cycle, it is possible that either the dispenser or siphon cup are clogged, or the machine is not level (more likely it is leaning forward).

First, remove the dispenser drawer and cup and wash them out thoroughly with soap and warm water. Next, place a carpenter's level on top of the washer and check the "level-ness" both front to back and side to side. If the bubble is not perfectly centered, adjust the legs as needed, making sure to lock the legs in place when you're done by screwing the plastic leg locks into their uppermost position. Run a Spin Only cycle to check for vibration and fine-tune the adjustments as needed to minimize vibration.

For assistance, please click on the following link to open the Troubleshooting Guide which contains articles related to detergent and water being left in the drawer, and instructions on properly leveling the machine: http://tinyurl.com/2cler4y

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

Why does my washing machine leak?

Ever since I got this washing machine over a year ago, once every now and then, water will leak from the door at the bottom while I'm washing clothes. I have checked to be sure I have it closed well enough and that it looks sealed well enough; however, it continues to surprise me by doing this every now and then. What should I try?
asked 3 years, 6 months ago
abornich
USA, Ames, IA
on 4.3 cu. ft. Steam Washer
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answer 1
I'm sorry to hear you're having this issue. There are several possible factors which may cause leaking around the door, several of which you may be able to correct yourself. Please visit the Troubleshooting Guide through the link below, then select "Operation" > "Water Leaks": http://support-us.samsung.com/cyber...

If, after trying the suggestions included in this article, you continue to experience this leaking, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
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Question

How do I delete this wash machine from my account?

I inadvertently registered this wash machine. I have the platinum (silverish) version NOT the white version. I just properly registered the platinum version. Please delete this White unit from my account.
asked 3 years, 6 months ago
IrishCAPT
on 4.3 cu. ft. Steam Washer
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answer 1
For issues involving product registration, please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

how much water does this washer use,and how much watts does it use.wf448aaw

asked 3 years, 6 months ago
lulliloo
on 4.3 cu. ft. Steam Washer
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answer 1
The WF448AAW uses approximately 13-15 gallons of water per cycle. Based on Energy Star's testing standards, this model uses 108 kWh/year of electricity. More information on energy and water use can be found on EnergyStar.gov.

Thank you for your interest,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

why is wash time listed in user manual different than washing machine

user manual says "normal" wash time is 54 minutes. The washing machine cycle is about 130 minutes
wf448aaw
asked 3 years, 6 months ago
tttom
berkeley ca
on 4.3 cu. ft. Steam Washer
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answer 1
The time that is shown in the manual is based on pre-programmed estimates and may fluctuate to better indicate the time remaining in the cycle as actual conditions vary from those that the estimates are based on. Factors that can effect the difference between the estimated and actual cycle times include supplied water pressure and temperature, detergent, load size and weight. The amount of suds produced in a cycle can effect the number of rinses that are necessary as well as the ability of the washer to spin properly, for example. An unbalanced load will take longer to wash than a balanced one because the washer will make several attempts to reposition the load so it can spin efficiently and with minimal vibration. Any adjustments to the selected water temperature or soil level, or the addition of options such as Extra Wash, Extra Rinse or SilverCare, will also effect the time estimates.

Thank you for the question,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

After I moved to the new house, the washer got very noisy. What do you think the problem?

asked 3 years, 6 months ago
mina
NC
on 4.3 cu. ft. Steam Washer
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answer 1
I'm sorry to hear your washer is now noisy. It is possible that the machine needs to be releveled in the new location. If the washer was moved without reinstalling the shipping bolts and was turned on its side at any point during the move, it is also possible that the machine was damaged in the process.

Please click on the link below to the Troubleshooting Guide, then click on "Installation" > "Vibration Issues On Initial Installation": http://support-us.samsung.com/cyber...

If leveling does not resolve the issue, please call 800-SAMSUNG or use the Live Chat option on the support page to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
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Question

My laundry seems to be extremly wrinkled. Can you please advise?

I find it necessary to iron most items.
asked 3 years, 6 months ago
caecae
on 4.3 cu. ft. Steam Washer
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answer 1
Thank you for the question. If your clothes are coming out wrinkled, I would suggest reducing the spin speed. Different fabrics are effected differently by very high spin speeds, and may benefit from medium or low speeds. You may also want to consider using the steam feature if you also have the DV448 dryer to remove wrinkles.

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

Question about Powder detergent

can you use regular powder detergent in the HE washers or does it need to be HE powder?
asked 3 years, 6 months ago
Moodels
on 4.3 cu. ft. Steam Washer
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answer 1
Samsung recommends using HE detergent, in either liquid or powder form, in our HE front load washers.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

how many towels can one put in the washer wf448aaw

I have trouble with the washer not spinning out, I only have 12 - 16 towels, in it. Takes forever to deside it is not going to spin out and shut itself down. Have to take wet towels out then recycle with only about 8 or 9 nine towels in it on spin only. It spins out fine then, this is more than a pain.
asked 3 years, 5 months ago
notsothrilled
on 4.3 cu. ft. Steam Washer
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answer 1
I'm sorry to hear you're having this issue. The 4.5 cubic foot WF448 is designed to hold up to 28 standard size (24" x 44") bath towels. If your towels are larger than that standard size, then fewer would fit. The issue you're having with the spinning is more likely a result of improper balancing than overloading. I would suggest reviewing the leveling instructions in the Troubleshooting Guide for assistance. Please click on the link below, then select "Installation" > "Installation Procedure" > "STEP 5 Leveling": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

When detergent and water are dispensed much of it runs across the door and into the drain hole area of the main seal. Is this normal?

asked 3 years, 5 months ago
tngf
Alabama
on 4.3 cu. ft. Steam Washer
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answer 1
It is not unusual for water and detergent to run down the door, which protrudes beyond the gasket area and deposits most of the detergent into the drum and onto the laundry.

Thank you for the question,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

why does my washer wreak? And what are you doing to remedy the situation from all of the complaints?

asked 3 years, 5 months ago
ljnjn
on 4.3 cu. ft. Steam Washer
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answer 1
There are a variety of reasons why a washing machine might smell, and remedies to eliminate the odor-causing bacteria introduced to the washer from dirty laundry, water supplies and other external factors are offered both in the User Manual and in the FAQ and Troubleshooting Guides on this website.

Fortunately for you, the WF448 is equipped with two key options that can help to resolve this issue: the SilverCare option and the Sanitize cycle. SilverCare can be added onto almost any preset wash cycle and uses the natural properties of silver ions to help keep both the drum and the laundry fresh-smelling, even in cold water. The Sanitize cycle uses extra hot water (over 150°F) to eliminate the bacteria that causes odor and mildew.

Other methods for reducing odor in your washer include:
- Wiping down the washer door, drum and gaskets, and cleaning the detergent drawer regularly;
- Running Sanitize cycles with bleach and no clothes once per month;
- Run SilverCare once or twice a week as part of your regular wash routine;
- Leave the door of the washer open when not in use to allow fresh air to circulate;
- Do not leave wet clothes sitting in the washer for long periods after the cycle is complete since bacteria thrives in dark, damp areas;
- Be sure to use the right amount of HE detergent, since non-HE or too much HE can leave a soapy residue in and around the drum that can trap bacteria and allow mold and mildew to grow.

I hope these help to resolve your issue,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

How come the detergent dispenses before the cycle starts (or as soon as the door is closed)?

asked 3 years, 5 months ago
Fixourmilliondollarwasher
DE
on 4.3 cu. ft. Steam Washer
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answer 1
The WF448 has an upgraded siphon cup available to help prevent the detergent from dispensing early, but it is important not to overfill the cup which could cause the detergent to spill over the edges. Please call 800-SAMSUNG to speak with an agent who can help you determine whether your washer is equipped with this dispenser cup insert.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

I am moving and need shipping bolts. The delivery people took them. How do I get the right ones?

asked 3 years, 5 months ago
tennisnut
on 4.3 cu. ft. Steam Washer
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answer 1
For information and availability of shipping bolts for your WF448 washer, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

How come my fabric softener is never compartment never empties?

asked 3 years, 5 months ago
Bitto
Virginia USA
on 4.3 cu. ft. Steam Washer
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answer 1
If the fabric softener compartment is not draining properly, or if water remains in the compartment after the cycle is complete, it is likely that the washing machine is either not level (and is probably leaning forward), or the dispenser drawer may be clogged. You can check whether the WF448 is level by placing a carpenter's level on top of the machine and checking both front to back and side to side leveling, making adjustments to the machine's leveling legs as needed until the bubble on the carpenter's level is perfectly centered. I would recommend running a test "spin only" cycle to check for vibration, continuing to make adjustments to the legs as necessary. Once adjustments are complete, be sure to lock the legs in place by screwing the plastic leg locks up as far as they'll go to avoid the legs vibrating loose over time.

To remove any blockage in the dispenser, remove the drawer and rinse it thoroughly in warm water.

Please note that it is not unusual to have a small amount of water remaining in the drawer at the end of the cycle; however, if you continue to have a significant amount of fabric softener or water remaining after completing the above steps, please call 800-SAMSUNG or use the Live Chat button on the product support page to contact an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

I sometimes hear water running or dripping when the washer is not in use. What is the cause?

asked 3 years, 5 months ago
cbhickman
on 4.3 cu. ft. Steam Washer
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answer 1
If you hear the sound of water running or dripping, I would suggest determining first whether it is running in or through the washer, or through pipes near the washer. Check for leaks in and around the washer, and turn the hot and cold water valves off. If the sound continues, it is likely in the pipes. If the sound stops, then check the water hoses for leaks or obstructions. To replace leaky hoses, visit SamsungParts.com or call 800-627-4368.

If the washer itself is leaking, please call 800-SAMSUNG for further assistance.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

My WF448 will not spin my towel loads very dry

When we wash loads of towels, 4 - 8 in a load, they do not spin very fast and are still somewhat wet. Other loads on high or very high spin much better. The machine takes a long time to try to balance the towels but does seem to get them balanced enough to spin fast. Machine is about 6 months old, is this normal or is something wrong? Other loads spin fine even on fast/hard or very fast/hard.
asked 3 years, 5 months ago
jfreitas
on 4.3 cu. ft. Steam Washer
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answer 1
I'm sorry to hear you're having this issue. The WF448AAW can hold (and spin!) as many as 28 standard-sized, 24" x 44" bath towels. If your towels are larger than 24" x 44", then you may not be able to fit 28, but the machine should be able to spin fast enough to extract much of the water from the towels. One of the most common reasons for the machine not spinning properly is that it is not completely leveled. Please refer to the Troubleshooting Guide for instructions on leveling the WF448 to significantly reduce vibration and allow the washer to spin effectively. Click here to open the Guide: http://support-us.samsung.com/cyber...

I hope this helps resolve your issue. If not, please use the Live Chat or Phone Support options provided to contact an agent for additional assistance.

Thank you!
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

why does my top of the line samsung washer stink and i have to leave the door open to help cut the smell?

asked 3 years, 5 months ago
stinkywasher
on 4.3 cu. ft. Steam Washer
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answer 1
I'm sorry to hear you have a musty odor in your WF448 washer. This odor is caused by bacteria that is introduced to the washing machine from the water supply, dirty laundry and other environmental factors, and can get trapped in soap residue on the outside of the drum and in the gaskets and dispenser. Besides the standard maintenance procedures recommended for most front load washers, which include running empty sanitize cycles with bleach, wiping down the gaskets and door between loads, cleaning the soap dispenser regularly, and leaving the door open between loads, it is very important to use only the recommended amount of HE detergent. In addition, Samsung has developed other options for treating this issue.

The WF448 is equipped with SilverCare, an option that can be added to most cycles simply by pressing the SilverCare button at the start of the cycle. SilverCare can be used in any temperature water and is safe for colors and delicates. This feature releases silver ions which are highly effective in eliminating 99.99% of bacteria.

To treat the odor that has already developed, I would suggest cleaning your washer thoroughly by wiping it down with a bleach solution, then adding SilverCare to your regular laundry routine moving forward - using it at least twice a week to remove the odor causing bacteria from both the washer and your clothes.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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