If your WF448AAW appears to be using only hot water, even when cold is selected, please check the hoses first to make sure they are attached to the correct water valves. Disconnect the cold water hose from the back of the washer and examine the inlet hose screen for debris or any obstruction that could prevent water flow. Examine the hose itself for kinks or blockage. Try running a cold water cycle again, then pause the washer after it has filled completely and check the temperature of the water inside the drum. If it's still hot, your washer will require service.
It's important to note that the washer may cycle the hot water valve on while it is filling in order to raise the cold water temperature to 60-degrees, which is necessary for activating most detergents today. However, the combined water temperature inside the drum should still feel cold to the touch.
If you determine that service is necessary, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 3 years, 4 months ago