Since even a strand of hair or other small item can interfere with the door's ability to seal properly, you may first want to make sure that the seal is clean of debris. Excessive suds can also cause leaking, so be sure to use the correct amount of HE detergent to avoid oversudsing. To determine whether the suds could be your culprit, run a Rinse & Spin cycle with no detergent. If suds develop, it is likely you have been using too much, or not the right kind, of detergent.
If the above solutions do not resolve the issue and the door seal needs to be replaced, Samsung recommends having a licensed technician perform the service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
For information and availability of Samsung parts, visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.
answered 3 years, 6 months ago