I'm sorry to hear you're having this issue. The first thing you should check is that all four shipping bolts are removed. If the shipping bolts are removed, then the washer may still require some "fine-tuning" of the leveling to enable the Vibration Reduction Technology to work properly, even though it may appear that it is solidly balanced on the floor. Please click on the following link, then select "Installation" > "Vibration Issues On Initial Installation": http://support-us.samsung.com/cyber...
This article will walk you through the necessary adjustments to ensure the machine is properly leveled to minimize vibration. Please also make sure the pedestal is correctly attached and the bolts are tightened thoroughly. In reading through the steps in the article, make the adjustments described to the pedestal feet since the washer feet were removed to install the pedestal. If, after completing these steps, you continue to have this issue, please call 800-SAMSUNG to speak with an agent who can assist you further.
One final note: if the shipping bolts were removed prior to delivery, and the machine was turned on its side or upside down at any point, it's possible that the drum's suspension was compromised, which would require service to diagnose and fix. Please try the steps for leveling first, then contact the 800-number for additional support if necessary.
answered 3 years, 9 months ago