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Customer Questions & Answers for
samsung 4.3 cu. ft. Steam Washer

Customer Questions & Answers:
230 Questions
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281 Answers

Questions & Answers for samsung 4.3 cu. ft. Steam Washer

Question

How can I wash a 2nd load without turning the power off/on?

asked 3 years, 3 months ago
justmbeth
on 4.3 cu. ft. Steam Washer
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answer 1
The WF448AAP is designed to turn off between loads. Turning it on again should be as simple as turning the cycle selector to the desired cycle.

Thank you for the question,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

Where can I purchase a water pump for a wf448aap?

asked 3 years, 3 months ago
Scotlandfog
Sumter, SC
on 4.3 cu. ft. Steam Washer
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answer 1
I'm sorry to hear your WF448AAP washer needs a new water pump. I would suggest having service such as this performed by a trained professional to avoid damage to your washer or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

For information and availability of Samsung parts, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

the washer no spin

asked 3 years, 3 months ago
alva
n.y
on 4.3 cu. ft. Steam Washer
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answer 1
I'm sorry to hear you're having an issue with your WF448AAP. There are a number of factors that can effect the washer's ability to spin properly. Please click on the link below, then select "Operation ► Washer Doesn't Drain or Doesn't Spin At All" from the list of available articles: http://support-us.samsung.com/cyber...

I hope this helps to resolve the issue. If not, please follow the link provided to request service.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

Our new WF448APP/XAA washer is making some banging noises in the spin cycle which doesn't seem right for all the press on vibration reduction.

Is it already time to schedule a service call? We are just a 50/60 year old working couple and a lot of stuff goes to the drycleaners. This machine isn't dealing with very much work at this point.
asked 3 years, 3 months ago
kaughenbaugh
Arlington, VA
on 4.3 cu. ft. Steam Washer
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answer 1
I'm sorry to hear your WF448AAP is vibrating. Please make sure all four shipping bolts were removed, then I would suggest reviewing the instructions for leveling your washer in the Troubleshooting Guide: http://support-us.samsung.com/cyber...

Once properly leveled, you should not experience this banging noise any longer. If you do, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

I hope this helps to resolve your issue.

Thank you!
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

Why does softner not dispense in rinse cycle?

Followed instructions to to fill softner & water to max level mark but still does not dispense. Also remove & cleane. Seems to me water is not filling dispenser to a level adaquate to start siphon of liquids
asked 3 years, 3 months ago
FrankH
26003 home
on 4.3 cu. ft. Steam Washer
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answer 1
Thank you for the question. In addition to cleaning the dispenser, other factors that could prevent the fabric softener from draining properly include leveling the washer and checking the inlet hose screens for clogs and debris. Please open the Troubleshooting Guide through the link below, then select "Operation ► Fabric Softener Does Not Dispense" for instructions: http://support-us.samsung.com/cyber...

If these suggestions do not resolve the issue for you, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

Why is my washer leaking water into the drum when the power is off?

asked 3 years, 3 months ago
jgrandi
on 4.3 cu. ft. Steam Washer
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answer 1
It is not unusual for water to appear to run into the drum after a cycle, since the area around the drum may still be wet and dripping a bit. In addition, if the washer is not level, and is leaning forward a bit, there may be some residual water collected in the detergent drawer that is draining. Please check to make sure the machine is level using a carpenter's level, and adjust the legs if necessary to correct it, being sure to follow the complete leveling instructions available on this website to prevent vibration.

You could also try turning off the water valves to determine the source of the water. If it is merely moisture settling after the cycle, there is nothing to worry about. If you determine after turning the valves back on that the washer is allowing water to enter when it is off, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

Mixed full load almost always causes the spin cycle to be aborted.

When washing a full load with towels the spin cycle very often will abort, and I have to manually seperate the towels out and spin them seperately. This does not seem normal to me. Is there a way to correct this ?
asked 3 years, 3 months ago
Paulfrl
Florida
on 4.3 cu. ft. Steam Washer
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answer 1
Thanks for the question. When installed and functioning correctly, the WF448 washer should be able to spin mixed loads, including towels, at even the highest spin speeds. While there may occasionally be a need to reposition items if there is a significant imbalance, this should not be the norm.

I would suggest following the link below to the Troubleshooting Guide, then selecting Operation ► Clothes Are Very Wet At The End Of The Wash Cycle / Will Not Spin At High Speeds: http://support-us.samsung.com/cyber...

This article should help you determine what might be causing this issue. The most common cause is that it is not leveled properly, so I would suggest clicking through to that link from the article for further instructions.

If none of the solutions offered help to resolve the issue, there is also a link to request service at the bottom of the page.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

Low water pressure alarm

Hi,
I notice the low water pressure alarm question is coming up more often recently. Perhaps there is a batch of poorly set pressure sensor alarms out there ......
Here are our symptoms:
1) We purchased these around Nov.30, 2010
2) SInce then, the washer has stopped 6 to 8 times on a "low water pressure alarm" with a messsage to call the service tech.
3) It is odd that the alarm ALWAYS (without exception) has occurred at the final RINSE phase in the wash cycle and always at 11 minutes left in the overall wash cycle.
4) Simply pressing the start button clears the alarm and restarts the wash cycle to completion

The water pressure in our house is 60 PSI (regulator controlled), so I opened the regulator and checked the incoming screen. First time I checked this in seven years and it was still perfectly clean, but rather coarse mesh (just under a millimeter). It will keep rocks out of the system, but not much else, lol.

Next I took the hoses off the washer (hot and cold) and checked the finer inlet screens. Both were perfectly clean. However, I noticed that the orifice from the hose bib itself was only about 1/4 inch in diameter (ID). The hoses themselves are only about 1/2 inch OD. Could it be that Samsung has changed the hose size it is supplying with the washers, and the small orifice is causing the problem? I thought I read somewhere earlier in the site that the hoses were supposed to be 3/4 inch diameter (but that may have been referring to the drain...).

Also, unrelated question, but I noticed another reader had also asked how to start a second wash cycle without having to turn the power off and on. Any solution to that? It's minor, but it would be nice to just be able to start and select a second load.
asked 3 years, 3 months ago
theswits
BC, Canada
on 4.3 cu. ft. Steam Washer
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answer 1
Thank you for the detailed question! If your home's water pressure is within the recommended specification (which it is at 60 psi) and you've checked the water supply and inlet hose screens for blockage (which you have), then your washer will likely require service to determine why the low pressure sensors are triggering an error code. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

With regard to the second question, the washers are designed to turn off between loads. One press of the Power button will turn it back on so you can select the next cycle.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

Temperature stays at medium even set for hot to wash the whites

asked 3 years, 3 months ago
Msengul
Texas
on 4.3 cu. ft. Steam Washer
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answer 1
If your WF448 appears to be filling with the wrong temperature water, please check the following:
• Turn both faucets on fully.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct faucets, and flush the water lines.
• Check the water heater. It should be set to deliver a minimum 120°F hot water at the tap. Also check the water heater capacity and recovery rate.
• Disconnect the hoses and clean the screens. The hose filter screens may be plugged.
• As your Washer is filling, the water temperature may change as the automatic temperature control feature checks incoming water temperature. This is normal.

If this does not resolve your issue, please call 800-SAMSUNG to speak with an agent who can help determine whether your washer will require service.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

Can you wash tennis shoes in this washer and if so, what cycle?

asked 3 years, 2 months ago
karj
on 4.3 cu. ft. Steam Washer
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answer 1
The recommended way to wash tennis shoes or sneakers is with a load of towels. When tennis shoes are washed seperately, they may create an unbalance condition. Washing the tennis shoes or sneakers with a load of towels will prevent the unbalance condition.

Thank you for the question,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

the seal for the door is damaged, I need to purchase a new one

Please tell me how I can purchase a new seal for my washer door. I can change it myself and will not pay someone to do it. It is less than 6 months old, and the seal had already popped off. Please tell me how to get a new seal.
asked 3 years, 2 months ago
afmonkey
Colorado Springs, CO
on 4.3 cu. ft. Steam Washer
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answer 1
Thank you for the question. For information and availability of Samsung parts for your WF448AAP, please visit SamsungParts.com or call 800-627-4368. I would suggest, however, that you try calling 800-SAMSUNG first to speak with an agent who can help determine whether the replacement of the door seal would be covered under warranty.

Best regards,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

Where is the drain filter and how do I keep it cleared?

asked 3 years, 2 months ago
Reb14
on 4.3 cu. ft. Steam Washer
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answer 1
Many Samsung washers, including the WF448AAP, have a panel on the front of the washer that provides access to a drain hose and debris filter. Instructions for cleaning the debris filter on these models can be found on page 22 of the User Manual or through the link below; when the Guide opens, select "How To > Cleaning The Debris Filter": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

How to manually set water level?

I have a Samsung VRT washer and need to wash cloth diapers which need a high water level. Is there a way to manually set a higher amount of water in the wash?
asked 3 years, 2 months ago
Anonymous
Belton, TX
on 4.3 cu. ft. Steam Washer
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answer 1
The WF448AAP, like many front load washers, does not have the option of manually setting the water level. This is part of the high-efficiency design. Though the water level cannot be set at a higher level, the WF448AAP does have Pre Wash, Extra Wash, Extra Rinse and Heavy Soil Level options and settings that may be helpful for washing diapers.

Thank you for the question,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

I know to prevent sheets from balling up in the dyer, you should throw in some towels, would you do the same in the washer, because the balling up

the balling up also happens in the washer with sheet and pillow cases?
asked 3 years, 2 months ago
JOHNT208
bensalem, pa 19020
on 4.3 cu. ft. Steam Washer
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answer 1
Thank you for the question. While running a full load in the washer, which could include towels in addition to sheets and pillow cases, may help to reduce the "balling up" because items wouldn't have as much freedom to move around and get twisted, the physics in the dryer is very different from the washer. It is not unusual for sheets to twist and ball up in most washers. When removing items from the washing machine, I would suggest shaking them out to untangle and separate them before placing them in the dryer.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

How do I get rid of the smell in my wahser?

My washing machine has a BAD odor. The moisture is trapped in the machine when the door is shut after washing a load. I have to leave the door open for the moisture to evaporate before shutting the door. It is not the drain(I drain on regular basis)
asked 3 years, 2 months ago
rescuerene
Houston, Texas
on 4.3 cu. ft. Steam Washer
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answer 1
I'm sorry to hear you have an odor in your WF448AAP. This odor is likely caused by bacteria that is introduced to the washing machine from the water supply, dirty laundry and other environmental factors, and can get trapped in soap residue on the outside of the drum and in the gaskets and dispenser. Besides the standard maintenance procedures recommended for most front load washers, which include running empty sanitize cycles with bleach, wiping down the gaskets and door between loads, cleaning the soap dispenser regularly, and leaving the door open between loads, it is very important to use only the recommended amount of HE detergent. In addition, Samsung has developed other options for treating this issue.

The WF448 is equipped with SilverCare, an option that can be added to most cycles simply by pressing the SilverCare button at the start of the cycle. SilverCare can be used in any temperature water and is safe for colors and delicates. This feature releases silver ions which are highly effective in eliminating 99.99% of bacteria.

To treat the odor that has already developed, I would suggest cleaning your washer thoroughly by wiping it down with a bleach solution, then adding SilverCare to your regular laundry routine moving forward - using it at least twice a week to remove the odor causing bacteria from both the washer and your clothes.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

How do you know how much water should be used?

While it seems to be working very good, I am curious if i should be able to if there is any water in the bottom of the drum during the wash or rinse cycle. So far, very little, if any, can be seen.
asked 3 years, 2 months ago
beezerplace
cookeville, tn
on 4.3 cu. ft. Steam Washer
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answer 1
Thank you for the question. It's not unusual for water to not be visible, partially because of the low water use of this and other front load machines, and partially because of Samsung's drums being tilted toward the back. To determine whether the water is at the appropriate level in your machine, please click on the following link, then select "Operation" > "There is No Water Or Not Enough Water": http://support-us.samsung.com/cyber...

This article also includes troubleshooting tips for addressing a low-water level.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

The softner drained in the machine the same time with the detergent. Is there a cause?

asked 3 years, 2 months ago
mristea
Columbus, OHIO, US
on 4.3 cu. ft. Steam Washer
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answer 1
If the softener is draining at the same time as the detergent it is possible you're adding too much fabric softener, or you may not have the upgraded dispenser cup inserted. Please call 800-SAMSUNG to speak to an agent who can help determine a solution.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

Do you make a laundry worksurface for the steam washer / dryer like other manufacturers?

If not, is there a substitue that you recommend?
asked 3 years, 1 month ago
kellygb131
Prosper, TX
on 4.3 cu. ft. Steam Washer
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answer 1
Thank you for your interest. Samsung does not make a laundry worksurface, and I can't tell you whether one manufactured for a different brand would fit our products. I would suggest consulting with your local appliance retailer for suggestions.

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

how to add bleach

manual says don't add undiluted bleach to clothes and when I pour it in the bleach holder, it went straight on the clothes! How do I add it without ruining clothes?

Thank you.
asked 3 years, 1 month ago
sloulop
on 4.3 cu. ft. Steam Washer
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answer 1
Thank you for the question. Please follow this link then select "Operation ► Fabric Softener Or Bleach Drains Into The Drum Before The Cycle Has Started": http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

My Samsung WF448AAP washer simply lost all power after doing a load. Is there are reset?

I ran a wash and the washer simply died. Is there a manual reset ? Is there a way to manually open the door? I've checked the breaker box and also verified the plug is live as well as checked other known (working) plugs. The washer will not power on and I've got clothes stuck in the washer!
asked 3 years, 1 month ago
AlohaWreckshop
Kailua, Hawaii
on 4.3 cu. ft. Steam Washer
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answer 1
I'm sorry to hear you're having this issue with your WF448AAP. If the washer door won't open after cycling the power to the machine, then turning it on and pressing the Start/Pause button, it will likely require service. Please call 800-SAMSUNG to speak with an agent who can help you schedule a service appointment.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
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