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Most Recent Questions
Recent Question:
DO I NEED TO LEAVE THE WASHER DOOR A LITTLE OPEN TO AVOID ANY ODORS ?
Recent Question:
Has anyone had issues with water not draining out of bleach dispenser after wash is done?
Recent Question:
Is there any way to reverse the door on this washer?
Questions with Most Recent Answers
Question:
DO I NEED TO LEAVE THE WASHER DOOR A LITTLE OPEN TO AVOID ANY ODORS ?
Question:
Has anyone had issues with water not draining out of bleach dispenser after wash is done?
Question:
Is there any way to reverse the door on this washer?

Customer Questions & Answers for
4.3 cu. ft. Steam Washer

Customer Questions & Answers:
145 Questions
 | 
157 Answers
Overall Rating:
4.371 out of 5
4.4
out of
5
(89 Reviews)87

Questions & Answers for samsung 4.3 cu. ft. Steam Washer

Question

What does the hourglass indicate on the WF419AAW?

asked 4 years, 7 months ago
celoughrey
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The hour glass is displayed to let you know the washer's timer is counting down. This is normal. Thank you for the question.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

extended warranty

I would like to know what is offered for longer warranties?
asked 2 years, 6 months ago
TPojman
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Better get a long extended warranty as this product won't last 4 yrs
answered 1 month, 1 week ago
kathyf
florida
0points
0out of 0found this answer helpful.
answer 2
Right now if you register your product online you can add 3 months to oringal warranty.
answered 1 year, 10 months ago
Sammy007
Southern IL
0points
0out of 0found this answer helpful.
answer 3
For questions regarding product registration and warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What exactly does the steam feature do?

asked 5 years, 2 months ago
Anonymous
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Steam in the washing machine is great for fighting stains, getting whites really white, and sanitizing. Steam in the dryer can be used to refresh garments that have been worn to help release odors, as well as to release wrinkles. Thanks for the question.

- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
The steam feature on a washer is good for tougher stain removal, helping to get stains like grass, grease and blood before they get set in to the fabric. Also you can skip alot of the pre-treating necessary for washers without the steam cycle. For the dryer, they're good for odor removal, as well as getting wrinkles out of items that are not easy to iron. You can save alot on dry cleaning bills with the steam cycle in a dryer.

chuck
answered 4 years, 11 months ago
chuck45
0points
0out of 0found this answer helpful.
Question

How much extra laundry does .3 capacity allow?

asked 5 years, 1 month ago
deloris57
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Samsung's rule of thumb is that a 4.0 cubic foot washer can fit a king size comforter or 23 standard 24" x 44" bath towels; while a 4.5 cubic foot washer can fit the king size comforter along with the accompanying sheets and pillow cases, or 28 standard bath towels. It's reasonable to assume then that 4.3 cubic foot capacity would fit a queen size comforter and sheet set, or 26 bath towels.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
Not enough to justify replacing a 4 cu ft washer if this is the only reason you are considering a new washer. I replaced a 3.5 cu ft and I could tell a big difference in capacity, but that was just an added bonus to all the other features that led me to purchase this model.
answered 4 years, 10 months ago
TigerNTexas
Houston, TX
0points
0out of 0found this answer helpful.
Question

Can I use regular detergent in this model

asked 4 years, 10 months ago
Anonymous
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Samsung recommends using only HE detergent because of it's concentrated cleaning abilities and low sudsing action. Regular, non-HE detergent is not recommended because it will cause an over-sudsing condition and can lead to a number of issues, including leaks, error codes and prolonged wash times.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
NO. These are high efficiency washers and require the "he" detergent.
answered 4 years, 10 months ago
TigerNTexas
Houston, TX
0points
0out of 0found this answer helpful.
Question

What exactly does the signal on/off button do?

asked 4 years, 4 months ago
madison
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi there the signal on off button is for your little music you hear when your washer starts and when your wash is done. If the noise annoys you just turn signal off and then it won't chime. Hope this helps you. I have had my washer for 2 days and love love it!!
answered 4 years, 3 months ago
Supermomma
+1point
1out of 1found this answer helpful.
answer 2
The Signal On/Off button allows you to increase or decrease the end of cycle signal volume, or turn it off entirely.

- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can you turn off the ActivFresh option?

Is there a way to not use the ActivFresh? I read that running cold water over the silver strip will release the ions, so I don't understand how you can really turn it off if you don't want to use it. Would you please explain how the ActivFresh feature can be turned off? Thanks.
asked 4 years, 1 month ago
InterestedinSamsung
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The ActiveFresh option is turned OFF by default. There is a button on the control panel that you must press to turn it on. If the light by the ActiveFresh button is lit then it is on. If the light is off then ActiveFresh is off.
answered 4 years, 1 month ago
NOSaints
New Orleans, LA
0points
0out of 0found this answer helpful.
answer 2
The ActivFresh option needs to be selected in order to be activated, since an electrical current is required to pass through the silver bars in order to release the ions into the water. If you do not wish to use this feature, then don't press the ActivFresh button on the control panel.

If you decide to use ActivFresh to help eliminate the bacteria that can cause odors in the drum or in your clothes, simply press the ActivFresh button.

Thank you for the question,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need a copy of my Energy Guide Label with Energy Star logo. Can you email a copy for my model?

asked 2 years, 9 months ago
CDenihan
Columbia City, IN
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I have it. Give me your e-mail and I will scan it for you.
answered 2 years, 9 months ago
Misterba
SoCal
0points
0out of 0found this answer helpful.
answer 2
Please click here to download a pdf of the yellow Energy Guide label for your WF419 washer.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do the silvercar and activefresh sytems affect a septic system?

asked 5 years, 3 months ago
kristy
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
SilverCare™ technology - also called ActivFresh™ in newer models - is safe for septic systems.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
No. The silver ions are effective at sanitizing clothes but they are so small in number that they pose no harm to plumbing or septic systems.
answered 5 years, 2 months ago
bkspntest
New York, NY
0points
0out of 0found this answer helpful.
Question

Can a queen sized quilt, or a adult size sleeping bag be washed.

I am looking for a dependable washer...And would like to know not only if this washer will wash a queen size comfortor>? Also, how well does it take pet hair out of laundry>? Thank You..

Darc
asked 4 years, 8 months ago
HarleyGal6160
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
My washer held a california king comforter with no problem the queen is smaller so it should fit easily.
answered 4 years, 4 months ago
sdsmc
Sunny So. California
0points
0out of 0found this answer helpful.
answer 2
Good news: the WF419 will fit not only your queen-size comforter, but the sheets and pillowcases, as well.

Though Samsung does not make any specific claims about the ability of our washers to remove pet hair, we do have features which would seem to lend themselves to that goal. The steam feature in the WF419 helps to loosen the fibers in fabrics to release dirt and stains, and the debris filter can be accessed from the front of the machine for easy cleaning. Many people find that some time in the dryer removes most of what remains of pet hair after the wash. Many garments that can't take the heat of the dryer may still benefit from Air Fluff to remove pet hair and lint.

As the 2009 recipient of JD Power & Associates' Overall Customer Satisfaction Award for Washers, Samsung is considered by our customers to be a reliable brand.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I steam wash dry clean only items and down comforters?

asked 4 years, 2 months ago
Anonymous
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I don't know about dry clean only, but I have washed 3 King Size (NOT at the same time) Goose Down comforters using the BEDDING setting and they come out great. The only thing I do extra is do a manual High Spin after the BEDDING cycle is finished. That way it spins out extra water since the BEDDING cycle will only allow for a slower spin.
answered 4 years, 1 month ago
NOSaints
New Orleans, LA
0points
0out of 0found this answer helpful.
answer 2
While many items that are dry cleanable can also be washed safely and effectively using steam cycles, Samsung does not recommend steam washing items that are marked Dry Clean Only. Please refer to fabric care symbols to help determine which items are, and are not, safe for steam cleaning. For example, items that have the "High", "Medium" or "Low" iron symbol on the label should be fine with steam; items that indicate "No Heat/Air", "No Steam Iron" or "Do Not Iron" probably should not be washed in the steam cycles. If you're still unsure, I would suggest checking with your dry cleaner or other fabric specialist.

Thank you for the question,
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you change the filter?

asked 2 years, 11 months ago
Jmk101371
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
CLEANING THE DEBRIS FILTER
Samsung recommends cleaning the debris filter when water does not drain well or the “nd” error message is
displayed.
1. Open the filter cover by pressing and pulling the handle of the
filter cover with your finger.
2. Unscrew the drain cap by turning it
counterclockwise.
3. Hold the cap on the end of the drain tube
and slowly pull it out about 6in.(15cm) and
drain off all the water.
4. Remove the debris filter cap.
5. Wash any dirt or other material from the debris filter. Make sure
the drain pump propeller behind the debris filter is not blocked.
6. To assemble the filter cap, align the projected part of the filter cap
to your 12 o’clock (on an imaginary clock) and turn it clockwise.
7. Replace the debris filter cap.
8. Replace the filter cover.
answered 2 years, 8 months ago
NexusRocks
Virginia
0points
0out of 0found this answer helpful.
answer 2
Cleaning the debris filter.
1. Open the filter cover by pressing and pulling the handle of the
filter cover with your finger.
2. Unscrew the drain cap by turning it
counterclockwise.
3. Hold the cap on the end of the drain tube
and slowly pull it out about 6in.(15cm) and
drain off all the water.
4. Remove the debris filter cap.
5. Wash any dirt or other material from the debris filter. Make sure
the drain pump propeller behind the debris filter is not blocked.
6. To assemble the filter cap, align the projected part of the filter cap
to your 12 o’clock (on an imaginary clock) and turn it clockwise.
7. Replace the debris filter cap.
8. Replace the filter cover.
answered 2 years, 8 months ago
NexusRocks
Virginia
0points
0out of 0found this answer helpful.
Question

SIlverCare vs ActiveFresh

I have seen several questions about Silvercare and ActiveFresh here and the answer always seems to be a knid of pat company statement. (eg. "SilverCare provides cold water sanitization. ActiveFresh actively cleans and freshens clothes in cold water without bleach, keeping the washer’s interior fresh, as well.")
I would like to know if ActiveFresh uses silver IONS similar to silvercare. Also, Does ActiveFresh sanitize the washer as Silvercare does? If so, does it use the same process to do so? Are there other features and functions to Activefresh beyond what SIlvercare provides? I believe that Activefresh is just the new terminology for silvercare but I want to be sure.

I am considering the purchase of a new Samsung "419" washer and dryer. The silvercare features and how it keeps the mold and smell out of the unit is an important differentiator for me from the other brands I am considering.
asked 4 years, 3 months ago
Dustycoyote
USA
on 4.3 cu. ft. Steam Washer
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
The ActiveFresh is standard but you have the choice to turn this on/off. My research, before buying the 5000 series, indicated that the ActiveFresh/silvercare was not good for wells. I bought the 5000 series and then discovered by reading the manual that although standard, you as the consumer have the option to use or not to use. You'll love this washer - saves water, electricity and time!
answered 4 years, 3 months ago
RowC
0points
0out of 0found this answer helpful.
answer 2
Thank you for the question. Samsung's ActivFresh and SilverCare use the same silver ion technology and offer the same benefits. As you mentioned, these include keeping the drum and the clothes fresh-smelling in cold water without bleach. ActivFresh in the WF419 offers the same benefits as SilverCare in other models.

- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

ARE WF419AAW AVAILABLE - ARE THESE NEW OR OLD MODELS?

ARE WF419AAW AVAILABLE? ARE THESE NEW OR OLD MODELS? ALSO CAN YOU WASH KING COMFORTERS IN THE WF 338 AAW MODEL?
asked 5 years ago
BECCA
on 4.3 cu. ft. Steam Washer
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Any of Samsung's 4.0 cubic foot models can fit a typical king-size comforter. The 4.3 and 4.5 cubic foot models can fit the accompanying sheets, as well. To find the most current model line up, I would suggest searching this website, and using the "Where to Buy" tool on the model's home page. If the model is discontinued, it may still be listed on the site but the "Where to Buy" feature will be disabled. You may still be able to find discontinued models at area retailers, however, since it can take time for inventory to sell out in all channels.

Thanks for your interest,
Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a difference between the ActiveFresh system in this machine and the SIlvercare system in some of the other models?

asked 4 years, 10 months ago
Anonymous
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
SilverCare provides cold water sanitization. ActiveFresh actively cleans and freshens clothes in cold water without bleach, keeping the washer’s interior fresh, as well.
answered 4 years, 10 months ago
MrSamsungHA
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

What's the difference between Active Fresh and Silver Care models?

Some models of Front Load washers say Active Fresh feature and others say Silver Care ?Whats the difference? Is one a all the time feature and the other a feature you have to select? Vickie
asked 4 years, 10 months ago
vlem2
Michigan
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
SilverCare provides cold water sanitization. ActiveFresh actively cleans and freshens clothes in cold water without bleach, keeping the washer’s interior fresh, as well.
answered 4 years, 10 months ago
MrSamsungHA
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Can a dryer be stacked on top of this washing machine? If so, is there a special accessory needed?

asked 4 years, 10 months ago
Anonymous
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, they can be stacked. You will need to purchase a stacking kit. The part number is SK-5A
answered 4 years, 10 months ago
MrSamsungHA
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can Woolite be used in rotary washers?

asked 4 years, 8 months ago
Anonymous
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Great news: Woolite® now makes an HE formula specifically designed for High Efficiency Washers. Please follow directions on the Woolite® container. Thanks for asking!

- Ms. Samsung
answered 4 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Using Oxyclean in a WF419 Wahser

Is the HE Oxyclean loaded in the prewash dispenser or the bleach dispenser?
asked 4 years, 7 months ago
StElmoQn
Denver, CO
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For questions related to the use of OxiClean, we recommend following the instructions provided by OxiClean for HE washer use.

- Ms. Samsung
answered 4 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

White & Color clothes

Only cycle available is Normal. Which one is better for Whites? Some of other models have a separate white cycle. Our model # WF419AAW.
asked 4 years, 7 months ago
Anonymous
on 4.3 cu. ft. Steam Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Though the WF419AAW does not have a pre-set program called "Whites", it does have all of the features needed for you to manually select the appropriate settings. Please see the Cycle Chart below, which can be found on page 28 of the User Manual, for available cycles and settings. Which one you choose really depends on the fabric. The high heat of the Sanitize cycle is great for getting whites really white, but not all fabrics can stand up to this high heat. I would suggest consulting the garment care tag to determine which cycle will work best for your needs.

- Ms. Samsung
Image(s)
User submitted image
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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