Looking for Answers about samsung 4.3 cu. ft. Washer?

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The Samsung Online Support Team

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The Samsung Online Support Team

I'm sorry to hear you're having an issue with your washer. If water is not entering the drum, try turning the water valves off, removing the hoses and cleaning the inlet hose screens on the back of the washer. Replace the screens and hoses, then turn the valves back on all the way. If water still won't enter when you start a cycle, service may be necessary to determine the cause. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Yes, Samsung's SK-5A stacking kit is needed to stack your dryer on top of the washer. This accessory is available through SamsungParts.com or by calling 800-627-4368, as well as through most major retailers that carry Samsung appliances.

- Ms. Samsung

Thanks for the question. The best way to clean the rubber gasket is to wipe it down regularly with a bleach solution and leave the door open when not in use. I would not suggest pulling the gasket away from the door too much, since this could affect its ability to seal tightly if it becomes distorted or is not seated correctly.

- Ms. Samsung

I'm sorry to hear your washer has a musty smell. Odor-causing bacteria can be introduced to the washer from the home's water supply, the dirty laundry, and other environmental factors, so it is important to follow some basic maintenance procedures, in addition to leaving the door open between loads, to help reduce or avoid odors altogether.

The WF409 is equipped with an internal water heater, so I would suggest running a Sanitize cycle with bleach and no clothes at least once a month. Wiping down the door and gaskets and washing out the detergent drawer with warm water periodically can help as well.

It is also very important to use only the recommended amount of HE detergent to help prevent oversudsing which can lead to odor because the suds can leave residue on the drum which traps bacteria. Samsung also recommends cleaning the debris filter, which is accessible through the panel on the front of the washer. Instructions can be found in the User Manual, which can be downloaded as a pdf file from this website.

- Ms. Samsung

Thank you for the question. Please click on the following link for assistance resolving this issue so your fabric softener drains properly: http://support-us.samsung.com/cyber...

- Ms. Samsung

Thank you for the question. If you'd like to add vinegar to the final rinse cycle, then it should be fine to use the fabric softener compartment.

- Ms. Samsung

I'm sorry to hear you're having this issue. Bacteria that can cause odors and lead to mold can be introduced to the washer from the home's water supply, the dirty laundry, and other environmental factors, so it is important to follow some basic maintenance procedures to help reduce or avoid this issue altogether. First, to remove mold that has already developed, wash the gaskets down with a bleach or vinegar solution, both of which can be very effective in treating mold. Be sure to rinse the area well with soap and water once the mold is removed.

Here are some recommendations for maintaining your washer moving forward. The WF409 is equipped with an internal water heater, so I would suggest running a Sanitize cycle with bleach and no clothes at least once a month. Wiping down the door and gaskets with a bleach solution and washing out the detergent drawer with warm water periodically can help as well. It is also very important to use only the recommended amount of HE detergent to help prevent oversudsing which can leave residue on the drum which traps bacteria. Samsung also recommends cleaning the debris filter, which is accessible through the panel on the front of the washer. Instructions can be found in the User Manual, which can be downloaded as a pdf file from this website.

- Ms. Samsung

For information and availability of Samsung parts and accessories for your WF409 washer, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue with your WF409ANW. Samsung recommends having the door seal replaced by a qualified technician to ensure it is done properly so it won't leak. For assistance locating an authorized service center in your area, please call 800-SAMSUNG.

Thank you,
Ms. Samsung

The cycle times in your washer can vary from original estimates based on a number of factors, including water pressure and temperature, as well as whether the machines are leveled properly, and which cycles and options are selected. Are you certain the 1 hour and 8 minute time is based on exactly the same cycle and options as the original 53 minute estimate? I would suggest checking your home's water pressure and water valves to make sure they're open completely and there is no blockage in the inlet hose screens which could effect both pressure and overall temperature of the supplied water. I would also suggest running a Sanitize cycle with bleach and cleaning the debris filter thoroughly. If the estimated time displayed on your washer continues to increase, please call 800-SAMSUNG to speak with an agent who can help determine whether your washer will require service.

Thank you,
Ms. Samsung

Like most front load washers, the door on the WF409ANW opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible.

Thank you,
Ms. Samsung

I'm sorry to hear your washer is not draining properly. If the debris filter is clear, please check the drain hose for bends or kinks that could cause blockage and make sure the hose is not inserted too far into the drain pipe. If the problem persists, your WF409 may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

It's not unusual to have a small amount of water remaining in the detergent drawer at the end of the cycle. However, more than a small amount may indicate that the washer is not properly leveled, and is leaning forward somewhat. I would suggest using a carpenter's level to check both front to back and side to side leveling, ensuring that the bubble on the level is perfectly centered. Run a Spin Only or Rinse and Spin cycle to determine if there is any vibration, then fine-tune the adjustment to ensure all four feet are firmly planted on the floor to minimize any vibration. Once the leveling is complete, be sure to screw the plastic leg locks into place as far up as they'll go so the legs don't become loose and change their position over time.

- Ms. Samsung

The capacity comparisons that are available for Samsung washers are based on comforter size or standard 24" x 44" bath towels, not pillow sizes. The 4.3 cubic foot capacity WF409 can fit a king-size comforter or the equivalent of 26 standard bath towels.

Thank you for your interest,
Ms. Samsung

For information and availability of Samsung parts and accessories for your WF409ANW washer, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

Thank you for the question. I don't have a photograph of the actual debris filter available, but would suggest you refer to page 26 of the User Manual, which includes a picture of the filter being washed in a sink, and instructions on how to clean it.

For more information, please feel free to call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

I'm sorry to hear your WF338 is making a loud buzzing sound. Please check the following:
- Is anything leaning against or in contact with the pipes, hoses or washer that could be causing the noise as a result of the pump's vibration?
- Check water inlet hose screens for blockage.
- Are both inlet supply valves turned on fully?
- Try removing the detergent drawer and rinsing it thoroughly to ensure there is nothing trapped that could be obstructing the water flow.
- Are you certain the sound is coming from the washer rather than from the pipes? If the sound is originating in the pipes, please contact a plumber.

If none of these suggestions helps to resolve the issue, please call 800-SAMSUNG to speak with an agent who can help determine whether the washer requires service.

Thank you,
Ms. Samsung