Thank you for the question. Samsung front load washers, including the WF409, use about 13-15 gallons of water per cycle. To determine whether yours is filling with the appropriate amount of water, please click on the following link, then select "Troubleshooting ► > Water Related ► > There is No Water Or Not Enough Water": http://support-us.samsung.com/cyber...
This article includes the troubleshooting tips for addressing a low-water level if you find that to be the case. I would also suggest reducing the spin speed when washing articles of clothing that are more delicate.
- Ms. Samsung
answered 2 years, 11 months ago