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Most Recent Questions
Recent Question:
DO I NEED TO LEAVE THE WASHER DOOR A LITTLE OPEN TO AVOID ANY ODORS ?
Recent Question:
Has anyone had issues with water not draining out of bleach dispenser after wash is done?
Recent Question:
Is there any way to reverse the door on this washer?
Questions with Most Recent Answers
Question:
DO I NEED TO LEAVE THE WASHER DOOR A LITTLE OPEN TO AVOID ANY ODORS ?
Question:
Has anyone had issues with water not draining out of bleach dispenser after wash is done?
Question:
Is there any way to reverse the door on this washer?

Customer Questions & Answers for
samsung 3.9 cu. ft. Large-size Capacity Front-Load Washer

Customer Questions & Answers:
5 Questions
 | 
12 Answers
Overall Rating:
4.316 out of 5
4.3
out of
5

Questions & Answers for samsung 3.9 cu. ft. Large-size Capacity Front-Load Washer

Question

Are my washer and dryer stackable?

I want to know if my washer and dryer are stackable and what I need to make them stack.
asked 1 year, 2 months ago
stepford
on 3.9 cu. ft. Large-size Capacity Front-Load Washer
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3 answers
Answers
answer 1
Yes
answered 4 months ago
Opelcadet
opelcadet
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answer 2
Yes...we have ours stacked and works well. There is a stack kit available so ask for it.
answered 4 months ago
TheRealDeal
Mobile, AL, USA
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answer 3
Thank you for contacting Samsung.Yes, they are stackable. The following kit should allow for them to be setup this way: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-SK-5A.aspx

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech42
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Question

Washer Shaking pretty bad?

We just had our new washer delivered today and it is shaking pretty bad as we are doing laundry. I saw the delivery guy level it with a level so I am not sure why it is doing this. Any suggestions as HHGregg is stating that they often "shake really bad". This seems really extreme compared to my last front loader.

Thanks,

Kelly
asked 1 year, 2 months ago
krothdeuce
on 3.9 cu. ft. Large-size Capacity Front-Load Washer
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3 answers
Answers
answer 1
Nope,. If it shakes bad, you may not have it leveled. An easy fix.
answered 4 months ago
Opelcadet
Conroe, Texas
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answer 2
Our washer vibrates very little...Samsung has a very nice balancing system in my opinion.
answered 4 months ago
TheRealDeal
Mobile,Al
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0out of 0found this answer helpful.
answer 3
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=419409&modelname=WF393BTPAWR%2FA2

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
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Question

Does anyone know the Diameter of the drain hose; inside and/or outside? I need to replace it with a longer one.

asked 1 year, 7 months ago
F393
on 3.9 cu. ft. Large-size Capacity Front-Load Washer
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3 answers
Answers
answer 1
nope
answered 4 months ago
Opelcadet
Conroe, Texas
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answer 2
It should be in the manual or on the website.
answered 4 months ago
Opelcadet
opelcadet
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answer 3
Thank you for contacting Samsung. It's the standard size you can buy in any home improvement store. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
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Question

extension of warranty for 3 months

Why didn't I get the 3 month warranty extension when I registered the washer, like I did for the dryer? I received an email about the dryer but not the washer.

Fred
asked 1 year, 7 months ago
F393
on 3.9 cu. ft. Large-size Capacity Front-Load Washer
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2 answers
Answers
answer 1
I received an additional 3 months extension after I submitted the warranty info online.
answered 4 months ago
Opelcadet
Conroe, Texas
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answer 2
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
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Question

Can I change the signal indicating the cycle is done?

Can I change the signal at the end of the cycle to a buzzer instead of the current musical tune that plays?
asked 1 year, 7 months ago
Sanibel
Florida
on 3.9 cu. ft. Large-size Capacity Front-Load Washer
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, that feature is unavailable for your product. We apologize for the inconvenience. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
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