Yes, the DV350AEW/XAA dryer can be stacked on top of the WF350ANW/XAA washer using the SK-5A stacking kit accessory. This kit is available at most major retailers that carry Samsung appliances, as well as through SamsungParts.com.

- Ms. Samsung

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answered 1 year, 4 months ago

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MsSamsung

SamsungHQ

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Question

Do you have any washers with two extra rinses?

asked 3 years, 1 month ago

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Anonymous

Sacramento

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answer 1

From my experience I would suggest you reduce the amount of "HE" detergent which will allow for the regular rinse cycle to work better . . . PLUS with the model WF350 you have the ability to run the load through a second rinse and spin. Actually, you could run it through as many rinse and spin cycles as you wanted without having to go through the entire "wash function" again. The "rinse and spin" on the model WF350, is a separate cycle all by itself.

answered 3 years ago

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CountryGirl

Auburn, WA.

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answer 2

Besides the WF350, which does indeed offer a "Rinse and Spin" cycle, most other Samsung washers also feature an "Extra Rinse" option which can be added to most preset cycles.

Thanks for your interest in Samsung!
Ms. Samsung

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answered 3 years ago

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MsSamsung

SamsungHQ

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Question

What is the name of the song that plays at the end of the washing cycle?

What is the name of the song that plays at the end of each washing cycle? Is there a way to change the song to a different song?

asked 2 years, 10 months ago

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Anonymous

Sacramento

on 4.3 cu. ft. Washer

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answer 1

I cannot tell you whether the End of Cycle Signal tune on the washer has a name. At this time it is not possible to change the signal to play a different song.

Thank you for the question!
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answered 2 years, 10 months ago

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MsSamsung

SamsungHQ

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answer 2

I believe it is Franz Schubert's "The Trout".

answered 1 year, 9 months ago

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Anonymous

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Question

Question about cycle time.

I just got a new WF350ANW. I noticed that the count down clock does not always count down smoothly. It some times jumps up and then counts down. For example I checked in on the washer when I thought it should be done but the clock said 8 while I was watching it the count jumped up to 16. I don't think this model looks at the water leaving the unit to see if it is clean and alters the cycle to use less energy. Am I wrong? Is there an explanation for this?

asked 2 years, 9 months ago

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Dore99

Ithaca, NY USA

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answer 1

Samsung washers, including the WF350, displays estimated times based on preprogrammed cycle times, but then makes adjustments as necessary based on a number of factors, such as water pressure, size of load and need for additional rinses due to excessive suds. Having the cycle actually take longer than the initial time, or having the estimated time remaining change at different points in the cycle are not unusual.

Thank you for the question,
Ms. Samsung

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answered 2 years, 9 months ago

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MsSamsung

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answer 2

This is because the time remaining is estimated. Sometimes events occur to change the original estimation. Sometimes the laundry has to rebalance itself which can take time. Sometimes the unit takes longer to fill or to drain than usual. This is not abnormal and does not neccessarily indicate a problem

answered 2 years, 4 months ago

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Cbar

Lawton, OK

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Question

Machine won't spin

average load of clothes few jeans and shirts,socks underwear.2 small towels and 1 lg bath towel.Machine wont go into hi spin.When cycle was finished clothes were dripping wet.I selected rinse and spin and watched.all machine would do is tumble,then slow spin then stop and tumble.this went on for 10minutes all the while timer stayed on 7 minutes.I finally removed towels and load completed cycle normally.Does this mean that I cant wash towels in the machine.If so im going to be a very unhappy customer.

asked 1 year, 6 months ago

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ceking60

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answer 1

I'm sorry to hear your washer isn't spinning properly. Please click on the link below then select "Troubleshooting ► > Water Related ► > Clothes Are Very Wet At The End Of The Wash Cycle / Will Not Spin At High Speeds" for troubleshooting assistance: http://support-us.samsung.com/cyber...

If the problem persists, please use the link provided in the article to request service.

- Ms. Samsung

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answered 1 year, 6 months ago

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MsSamsung

SamsungHQ

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answer 2

request service, it may need halls sensor and control board. that fixed my brand new one.

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answered 1 year, 4 months ago

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diyguy

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Question

can i wash a king size bedspread in my 3.7 cu. ft. washer #wf350anw

asked 1 year, 5 months ago

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mikaloss20

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answer 1

Yes, we washed a California King comforter with no problem.

answered 1 year, 5 months ago

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MW3junkie

Enterprise, AL

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answer 2

Yes my king size comforter fits well in my 3.7 cu ft washer. When you load it, fold it in thirds and lay it in, it should wash and spin fine.

answered 9 months ago

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1austinite

Austin, TX

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Question

Can I reverse the door like the dryer?

asked 1 year, 5 months ago

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Barrios

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answered 1 year, 5 months ago

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diyguy

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answer 2

no you cannot reverse the door. its recommended that you switch the postions of the washer and dryer so that they do not bump doors when you have them both open.

answered 1 year, 2 months ago

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SassyShopper

Charleston, SC

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Question

Tide Stain Release

I have Tide Stain Release, in liquid form. Do I add it the same as any non-chlorine bleach? thank you

asked 1 year, 5 months ago

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Sredred44

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answer 1

Please follow the instructions provided by the detergent manufacturer for adding it to the laundry.

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answered 1 year, 5 months ago

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MsSamsung

SamsungHQ

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answer 2

Yes you would put it in with the liquid detergent

answered 9 months ago

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1austinite

Austin, TX

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Question

Can I reverse the door on my washer

asked 1 year, 4 months ago

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mkbenton99

Newport News VA

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answer 1

No not on the washer. Only on the dryer.( I know disapointing)

answered 11 months ago

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Mommy0f3

Vienna, WV

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answer 2

Like most front load washers, the door on the WF350 opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible.

Thank you,
Ms. Samsung

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answered 1 year, 4 months ago

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MsSamsung

SamsungHQ

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Question

can I use regular softener in my washing machine?

4.3 cu. ft. WasherWF350ANW/XAA

asked 1 year, 6 months ago

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girlshortyhot

reidsville

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answer 1

it is recommended that you use products that have the "he" symbol on them. i

answered 1 year, 6 months ago

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mustluv2shopalot

killeen.tx

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answer 2

You are supposed to use HE fabric softener in this machine.

answered 9 months ago

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1austinite

Austin, TX

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Question

WF350ANW - is this normal?

I just purchased the WF350ANW today and have noticed that during washing, the clothes will spin one direction then stop and spin the other and I was wondering is this is normal operation and if so, what is it doing. Also I have noticed that the drum constantly looks like it is fighting to stay balanced, is this also normal? Thanks,

asked 1 year, 6 months ago

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spliterman

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answer 1

It's normal for the drum to change direction at different points in the cycle. Depending on when it happens, it may be rebalancing the load or creating the necessary wash motion to clean the clothes.

If the drum appears "unbalanced" particularly during the initial phases of the spin cycle, but there is little or no vibration on the outside of the machine, this is normal. If the washer is vibrating during the spin cycle, and it doesn't correct itself automatically by the time it reaches Medium spin speed (or about 350-400 RPM), then it may not be properly leveled. Please click on the following link to view a short video that should help you to correct this issue: http://support-us.samsung.com/spsn/...

Thank you for choosing Samsung!
Ms. Samsung

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answered 1 year, 6 months ago

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MsSamsung

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answer 2

yes

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answered 1 year, 4 months ago

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diyguy

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Question

Spin Problem?

We have only had this washer less then a week. When we wash normacl clothes, it works fine, when we wash towles and or blankets, the spin cycle does not spin out the water. we have to wring the towles and blankets out by hand ;( We have it set on high spin and the load is over full. what is wrong?

asked 1 year, 6 months ago

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msrussell

Fayetteville, NC

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answer 1

load may not be properly balanced out. i had a blanket & a coat in the wash the other day & it would not spin. so i took out the blanket, to find that the coat was at the back of the washer. laid the coat out across the bottom of the washer and put the blanket back in & then it spun. this may help you. i hope so

answered 1 year, 6 months ago

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mustluv2shopalot

killeen.tx

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answer 2

my new did the same, I requested service, he replaced halls sensor and board. It fixed mine

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answered 1 year, 4 months ago

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diyguy

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Question

Is there any way to just do a spin cycle?

My towels were on the high spin cycle a long time and they never were wrung out.

asked 1 year, 6 months ago

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attek

USA

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answer 1

Please click on the following link then select "Usage ► > Cycles, Settings, And Features ► > Cycle Type" for instructions on running a Spin Only cycle on your WF350 washer: http://support-us.samsung.com/cyber...

If you find that the washer is not spinning the water out of your towels effectively, please use the same link then select "Home > Troubleshooting ► > Water Related ► > Clothes Are Very Wet At The End Of The Wash Cycle / Will Not Spin At High Speeds" for troubleshooting assistance.

- Ms. Samsung

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answered 1 year, 6 months ago

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MsSamsung

SamsungHQ

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answer 2

yes ther is. when you turn on your machine hold down the spin button for several seconds. it will go to spin only the medium for 10 min. , you can push the button to make it go to high for 12min.

answered 1 year, 6 months ago

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mustluv2shopalot

killeen.tx

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Question

is there a door reversal kit for this washer

asked 1 year, 5 months ago

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dacleaner

32073

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answer 1

No the washer door is non-reversable.

answered 11 months ago

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Mommy0f3

Vienna, WV

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answer 2

answered 1 year, 3 months ago

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Dob666

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Question

why does it take so long to spin

asked 1 year, 5 months ago

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Anonymous

on 4.3 cu. ft. Washer

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answer 1

Your machine may need halls sensor and or circuit board. Need service tech.

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answered 1 year, 5 months ago

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diyguy

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answer 2

Your load is probably unbalanced. Try either increasing the number of items in the load or make sure you have items of approximately the same weight in each load so it won't be unbalanced. It will keep trying to balance the load before it spins, and if it does spin it won't go at full speed.

answered 9 months ago

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1austinite

Austin, TX

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Question

What is the best brand of soap to use in this washer?

asked 1 year, 6 months ago

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mrfixitright

United States

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answer 1

Samsung recommends using only HE (high efficiency) detergent formulations, but does not have a particular brand recommendation.

- Ms. Samsung

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answered 1 year, 6 months ago

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MsSamsung

SamsungHQ

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answer 2

i'm sure you already know that you should only use soap w/ the he symbol on it. i recommend arm & hammer w/oxi clean. my clothes are coming much cleaner. i've had my new w&d for about 3 wks.

answered 1 year, 6 months ago

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mustluv2shopalot

killeen.tx

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Question

Why on the spin cycle does the machine stop/reverse then start again? does this several times before spinning. Mod. WF350ANW/XAA

asked 1 year, 5 months ago

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rainman03

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answer 1

It is balancing the load too reduce vibration.

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answered 1 year, 5 months ago

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diyguy

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answer 2

It is balancing the load so it can spin. By turning in one direction, then the other it moves the clothes around, then it tries to spin. If it isn't balanced it does the turning thing again to move the clothes around, then tries again to spin.

answered 9 months ago

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1austinite

Austin, TX

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Question

How can I add both a powder detergent booster and liquid detergent to same wash load?

asked 1 year, 9 months ago

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ladalida

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answer 1

Samsung does not recommend mixing detergent forms due to the possibility of clumping. However, if you're going to do so, I would suggest using different compartments, such as the pre-wash and main compartment; one for powder and one for liquid. In addition to the fact that the bleach and fabric softener compartments are for liquid forms only, they also dispense at different times in the cycle, and the fabric softener does not dispense until the final rinse. Please also check the directions on the detergent packaging to ensure it is being dispensed according to the prescribed guidelines.

Thank you,
Ms. Samsung

Staff

answered 1 year, 8 months ago

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MsSamsung

SamsungHQ

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answer 2

No you should only use either powdered booster and detergent or liquid booster and detergent in the same load.

answered 9 months ago

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1austinite

Austin, TX

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Question

Is it normal for the drain pump to start and stop repeatedly?

When it comes time to drain the tub, the drain pump starts and shuts off a couple of seconds later, stays off for several seconds, then does it again. Eventually, it does run continuously, and the tub always drains completely. It just doesn't sound "normal".

Tags: drain pump

asked 1 year, 8 months ago

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Garryu

Bryant, AR

on 4.3 cu. ft. Washer

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answer 1

This is normal for the drain pump to come on and off throughout the cycle.

answered 9 months ago

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1austinite

Austin, TX

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answer 2

Thanks for the question. It isn't unusual for the drain pump to run intermittently over the course of the cycle.

- Ms. Samsung

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answered 1 year, 2 months ago

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MsSamsung

SamsungHQ

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Question

My washer goes off balance with only 4 bath towels in it.

It will just stay trying to balance the load - then eventually just shut off without spinning the towels.

Tags: spin

asked 1 year, 7 months ago

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sspear

Rochester, New York

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answer 1

I'm sorry to hear you're having this issue with your WF350 washer. Please click on the following link to view a how-to video to help ensure your washer is set up and leveled properly: http://support-us.samsung.com/spsn/...

If the issue persists, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

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answered 1 year, 7 months ago

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MsSamsung

SamsungHQ

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answer 2

wash with more towels its hard to balance few heavy items

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answered 1 year, 4 months ago

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diyguy

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