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Most Recent Questions
Recent Question:
DO I NEED TO LEAVE THE WASHER DOOR A LITTLE OPEN TO AVOID ANY ODORS ?
Recent Question:
Has anyone had issues with water not draining out of bleach dispenser after wash is done?
Recent Question:
Is there any way to reverse the door on this washer?
Questions with Most Recent Answers
Question:
DO I NEED TO LEAVE THE WASHER DOOR A LITTLE OPEN TO AVOID ANY ODORS ?
Question:
Has anyone had issues with water not draining out of bleach dispenser after wash is done?
Question:
Is there any way to reverse the door on this washer?

Customer Questions & Answers for
4.3 cu. ft. Washer

Customer Questions & Answers:
104 Questions
 | 
130 Answers
Overall Rating:
4.5 out of 5
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(88 Reviews)88

Questions & Answers for samsung 4.3 cu. ft. Washer

Question

What is the name of the song that plays at the end of the washing cycle?

What is the name of the song that plays at the end of each washing cycle? Is there a way to change the song to a different song?
asked 4 years, 1 month ago
Anonymous
Sacramento
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I believe it is Franz Schubert's "The Trout".
answered 3 years ago
Anonymous
0points
0out of 0found this answer helpful.
answer 2
I cannot tell you whether the End of Cycle Signal tune on the washer has a name. At this time it is not possible to change the signal to play a different song.

Thank you for the question!
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

How can I add both a powder detergent booster and liquid detergent to same wash load?

asked 3 years ago
ladalida
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No you should only use either powdered booster and detergent or liquid booster and detergent in the same load.
answered 2 years, 1 month ago
1austinite
Austin, TX
0points
0out of 0found this answer helpful.
answer 2
Samsung does not recommend mixing detergent forms due to the possibility of clumping. However, if you're going to do so, I would suggest using different compartments, such as the pre-wash and main compartment; one for powder and one for liquid. In addition to the fact that the bleach and fabric softener compartments are for liquid forms only, they also dispense at different times in the cycle, and the fabric softener does not dispense until the final rinse. Please also check the directions on the detergent packaging to ensure it is being dispensed according to the prescribed guidelines.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can I use regular softener in my washing machine?

4.3 cu. ft. WasherWF350ANW/XAA
asked 2 years, 9 months ago
girlshortyhot
reidsville
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You are supposed to use HE fabric softener in this machine.
answered 2 years, 1 month ago
1austinite
Austin, TX
0points
0out of 0found this answer helpful.
answer 2
it is recommended that you use products that have the "he" symbol on them. i
answered 2 years, 9 months ago
mustluv2shopalot
killeen.tx
0points
0out of 0found this answer helpful.
Question

Spin Problem?

We have only had this washer less then a week. When we wash normacl clothes, it works fine, when we wash towles and or blankets, the spin cycle does not spin out the water. we have to wring the towles and blankets out by hand ;( We have it set on high spin and the load is over full. what is wrong?
asked 2 years, 9 months ago
msrussell
Fayetteville, NC
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
my new did the same, I requested service, he replaced halls sensor and board. It fixed mine
answered 2 years, 7 months ago
diyguy
0points
0out of 0found this answer helpful.
answer 2
load may not be properly balanced out. i had a blanket & a coat in the wash the other day & it would not spin. so i took out the blanket, to find that the coat was at the back of the washer. laid the coat out across the bottom of the washer and put the blanket back in & then it spun. this may help you. i hope so
answered 2 years, 9 months ago
mustluv2shopalot
killeen.tx
0points
0out of 0found this answer helpful.
Question

What is the best brand of soap to use in this washer?

asked 2 years, 9 months ago
mrfixitright
United States
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
i'm sure you already know that you should only use soap w/ the he symbol on it. i recommend arm & hammer w/oxi clean. my clothes are coming much cleaner. i've had my new w&d for about 3 wks.
answered 2 years, 9 months ago
mustluv2shopalot
killeen.tx
0points
0out of 0found this answer helpful.
answer 2
Samsung recommends using only HE (high efficiency) detergent formulations, but does not have a particular brand recommendation.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can i wash a king size bedspread in my 3.7 cu. ft. washer #wf350anw

asked 2 years, 9 months ago
mikaloss20
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes my king size comforter fits well in my 3.7 cu ft washer. When you load it, fold it in thirds and lay it in, it should wash and spin fine.
answered 2 years, 1 month ago
1austinite
Austin, TX
0points
0out of 0found this answer helpful.
answer 2
Yes, we washed a California King comforter with no problem.
answered 2 years, 8 months ago
MW3junkie
Enterprise, AL
0points
0out of 0found this answer helpful.
Question

The rinse/spin cycle doesn't seem to spin to get the water out of a heavy bath mat

I have wahed this bath mat before with no problem, but this time the water did not come out in the heavy cycle and I have put it through the rinse/spin cycle 4 times with it being very very wet at the end. I watched the maching in the spine cycle, and it looked like what it does in the was cycle. Go one way for 10 to 15 sec then the other
asked 2 years, 8 months ago
toyfoxes
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
it can' t balance one heavy item, add a few towels with it
answered 2 years, 7 months ago
diyguy
0points
0out of 0found this answer helpful.
answer 2
Thanks for the question. If you're washing a bath mat on its own, it may create an unbalanced condition due to the excessive amount of water the mat can absorb. Try adding a few towels to the load so the weight can be more evenly distributed to enable the washer to spin. For additional tips, please click on the following link then select "Troubleshooting ► > Water Related ► > Clothes Are Very Wet At The End Of The Wash Cycle / Will Not Spin At High Speeds": http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

washer makes clicking sound

when the washer is in a low spin it makes a clicking\banging noise like the drum is hitting something? it seems to be ok on fast spin.
asked 2 years, 6 months ago
dontneedone
alabama
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Not sure what the issue is but if you find out plz post it. Mine also has the same issue.
answered 2 years, 2 months ago
Mommy0f3
Vienna, WV
0points
0out of 0found this answer helpful.
answer 2
The clicking you're hearing at low spin speeds is probably caused by the ball bearings that are integral to the Vibration Reduction Technology. The balls may knock into each other as they move in the ring that surrounds the wash drum, until they find the location that is most effective as counterweights to offset any imbalance in the drum.

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Do you have any washers with two extra rinses?

asked 4 years, 4 months ago
Anonymous
Sacramento
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Besides the WF350, which does indeed offer a "Rinse and Spin" cycle, most other Samsung washers also feature an "Extra Rinse" option which can be added to most preset cycles.

Thanks for your interest in Samsung!
Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
From my experience I would suggest you reduce the amount of "HE" detergent which will allow for the regular rinse cycle to work better . . . PLUS with the model WF350 you have the ability to run the load through a second rinse and spin. Actually, you could run it through as many rinse and spin cycles as you wanted without having to go through the entire "wash function" again. The "rinse and spin" on the model WF350, is a separate cycle all by itself.
answered 4 years, 3 months ago
CountryGirl
Auburn, WA.
0points
0out of 0found this answer helpful.
Question

Question about cycle time.

I just got a new WF350ANW. I noticed that the count down clock does not always count down smoothly. It some times jumps up and then counts down. For example I checked in on the washer when I thought it should be done but the clock said 8 while I was watching it the count jumped up to 16. I don't think this model looks at the water leaving the unit to see if it is clean and alters the cycle to use less energy. Am I wrong? Is there an explanation for this?
asked 4 years ago
Dore99
Ithaca, NY USA
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This is because the time remaining is estimated. Sometimes events occur to change the original estimation. Sometimes the laundry has to rebalance itself which can take time. Sometimes the unit takes longer to fill or to drain than usual. This is not abnormal and does not neccessarily indicate a problem
answered 3 years, 7 months ago
Cbar
Lawton, OK
0points
0out of 0found this answer helpful.
answer 2
Samsung washers, including the WF350, displays estimated times based on preprogrammed cycle times, but then makes adjustments as necessary based on a number of factors, such as water pressure, size of load and need for additional rinses due to excessive suds. Having the cycle actually take longer than the initial time, or having the estimated time remaining change at different points in the cycle are not unusual.

Thank you for the question,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is it normal for the drain pump to start and stop repeatedly?

When it comes time to drain the tub, the drain pump starts and shuts off a couple of seconds later, stays off for several seconds, then does it again. Eventually, it does run continuously, and the tub always drains completely. It just doesn't sound "normal".
asked 2 years, 11 months ago
Garryu
Bryant, AR
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This is normal for the drain pump to come on and off throughout the cycle.
answered 2 years, 1 month ago
1austinite
Austin, TX
0points
0out of 0found this answer helpful.
answer 2
Thanks for the question. It isn't unusual for the drain pump to run intermittently over the course of the cycle.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My washer goes off balance with only 4 bath towels in it.

It will just stay trying to balance the load - then eventually just shut off without spinning the towels.
asked 2 years, 10 months ago
sspear
Rochester, New York
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
wash with more towels its hard to balance few heavy items
answered 2 years, 7 months ago
diyguy
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having this issue with your WF350 washer. Please click on the following link to view a how-to video to help ensure your washer is set up and leveled properly: http://support-us.samsung.com/spsn/...

If the issue persists, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Drain pump stops & starts repeatedly - Should it drain the tub all at once?

My drain pump, on any load setting, will start, run for a few seconds then shut off for a few seconds, then run for a few seconds, then shut off. It does this repeatedly for a couple of minutes, then eventually, as the drum spin picks up, it will start running and run continuously during the spin. It does this before the rinse and the final spin. I've checked the drain filter, and there's nothing there. The drain is the height of the unit (no pedestal) and the hose isn't kinked. The unit has been doing this since day 1.
asked 2 years, 10 months ago
Anonymous
Bryant, AR
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This is normal and every front loader I have owned has operated this way.
answered 2 years, 1 month ago
1austinite
Austin, TX
0points
0out of 0found this answer helpful.
answer 2
Thanks for the question. It's normal for the drain to start and stop, so as long as it isn't displaying an "nd" (no drain) error code, it would appear to be functioning properly.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

WF350ANW - is this normal?

I just purchased the WF350ANW today and have noticed that during washing, the clothes will spin one direction then stop and spin the other and I was wondering is this is normal operation and if so, what is it doing. Also I have noticed that the drum constantly looks like it is fighting to stay balanced, is this also normal? Thanks,
asked 2 years, 9 months ago
spliterman
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
yes
answered 2 years, 7 months ago
diyguy
0points
0out of 0found this answer helpful.
answer 2
It's normal for the drum to change direction at different points in the cycle. Depending on when it happens, it may be rebalancing the load or creating the necessary wash motion to clean the clothes.

If the drum appears "unbalanced" particularly during the initial phases of the spin cycle, but there is little or no vibration on the outside of the machine, this is normal. If the washer is vibrating during the spin cycle, and it doesn't correct itself automatically by the time it reaches Medium spin speed (or about 350-400 RPM), then it may not be properly leveled. Please click on the following link to view a short video that should help you to correct this issue: http://support-us.samsung.com/spsn/...

Thank you for choosing Samsung!
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

water level

I noticed that this washer does not have water level selection. How do you adjust the water level to the size of the load?
Is it necessary to use a high efficency soap in this washer?
asked 2 years, 9 months ago
Shirley12
Washington
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
these washers use 65% less water than normal washer. there is no real need to adjust the level of water in these machines. and yes, it is necessary to use he detergent in these washers, regular detergents would leave soapey residue in your clothes and in the machines.eventually messing up the machine
answered 2 years, 9 months ago
mustluv2shopalot
killeen.tx
-1point
0out of 1found this answer helpful.
answer 2
Samsung recommends using only HE detergent formulations in the WF350. This model and other Samsung front loaders have weight sensors to automatically detect and adjust the water level based on the size of the load.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

can i order a replacement Filter cover for my washer?

asked 2 years, 9 months ago
hollyburke29
home
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
contact Samsung Support
answered 2 years, 9 months ago
newtofrontload
NC
0points
0out of 0found this answer helpful.
answer 2
For information and availability of a replacement filter cover for your washer, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Machine won't spin

average load of clothes few jeans and shirts,socks underwear.2 small towels and 1 lg bath towel.Machine wont go into hi spin.When cycle was finished clothes were dripping wet.I selected rinse and spin and watched.all machine would do is tumble,then slow spin then stop and tumble.this went on for 10minutes all the while timer stayed on 7 minutes.I finally removed towels and load completed cycle normally.Does this mean that I cant wash towels in the machine.If so im going to be a very unhappy customer.
asked 2 years, 9 months ago
ceking60
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
request service, it may need halls sensor and control board. that fixed my brand new one.
answered 2 years, 7 months ago
diyguy
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear your washer isn't spinning properly. Please click on the link below then select "Troubleshooting ► > Water Related ► > Clothes Are Very Wet At The End Of The Wash Cycle / Will Not Spin At High Speeds" for troubleshooting assistance: http://support-us.samsung.com/cyber...

If the problem persists, please use the link provided in the article to request service.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there any way to just do a spin cycle?

My towels were on the high spin cycle a long time and they never were wrung out.
asked 2 years, 9 months ago
attek
USA
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
yes ther is. when you turn on your machine hold down the spin button for several seconds. it will go to spin only the medium for 10 min. , you can push the button to make it go to high for 12min.
answered 2 years, 9 months ago
mustluv2shopalot
killeen.tx
0points
0out of 0found this answer helpful.
answer 2
Please click on the following link then select "Usage ► > Cycles, Settings, And Features ► > Cycle Type" for instructions on running a Spin Only cycle on your WF350 washer: http://support-us.samsung.com/cyber...

If you find that the washer is not spinning the water out of your towels effectively, please use the same link then select "Home > Troubleshooting ► > Water Related ► > Clothes Are Very Wet At The End Of The Wash Cycle / Will Not Spin At High Speeds" for troubleshooting assistance.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

is there a door reversal kit for this washer

asked 2 years, 9 months ago
dacleaner
32073
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No the washer door is non-reversable.
answered 2 years, 2 months ago
Mommy0f3
Vienna, WV
0points
0out of 0found this answer helpful.
answer 2
No
answered 2 years, 6 months ago
Dob666
0points
0out of 0found this answer helpful.
Question

why does it take so long to spin

asked 2 years, 9 months ago
Anonymous
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Your load is probably unbalanced. Try either increasing the number of items in the load or make sure you have items of approximately the same weight in each load so it won't be unbalanced. It will keep trying to balance the load before it spins, and if it does spin it won't go at full speed.
answered 2 years, 1 month ago
1austinite
Austin, TX
0points
0out of 0found this answer helpful.
answer 2
Your machine may need halls sensor and or circuit board. Need service tech.
answered 2 years, 8 months ago
diyguy
0points
0out of 0found this answer helpful.
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