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Customer Questions & Answers for
samsung 4.3 cu. ft. Washer

Customer Questions & Answers:
46 Questions
 | 
46 Answers
Overall Rating:
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Questions & Answers for samsung 4.3 cu. ft. Washer

Question

Can I use powdered detergent in this machine?

asked 3 years, 3 months ago
Matthewanita
Allen, texas
on 4.3 cu. ft. Washer
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answer 1
Yes you can. Make sure it's rated HE. Remove the liquid tray from the dispenser and add the recommended amount of powder detergent.
answered 3 years ago
stiksave
Lancaster, NY
0points
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answer 2
Yes, it is fine to use powdered detergent in the dispenser compartment. Samsung recommends using only liquid forms of bleach and fabric softener however.

Thank you for the question,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

can i put a folding shelf over my washer& dryer without damaging them

I want to put a foldaway folding table/shelf over the top of my washer&dryer my manuel gives a 17 inch clearance why so much
asked 3 years, 3 months ago
Lcrow
alabama
on 4.3 cu. ft. Washer
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1 answer
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answer 1
The 17-inch clearance recommendation is specific to installations in closets or alcoves to ensure sufficient ventilation. If your laundry room is open with ample ventilation, that requirement is not relevant. Please use caution in placing anything on top of the washer and dryer to avoid scratching, and keep in mind that objects placed on top of the units while they are running may be effected if there is any vibration.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

Is it okay to use liquid fabric softner with each load of laundry?

asked 3 years, 2 months ago
mjphoto
colorado
on 4.3 cu. ft. Washer
+1point
1out of 1found this question helpful.
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1 answer
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answer 1
Samsung recommends following the directions on the fabric softener package with regard to the proper amount to use, and only using products that are formulated for HE washers.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
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Question

Extended Warranty

I had an issue with my washer and Samsung sent out a repair rep. The rep recommended that I look into an extended warranty thru Samsung. So that's what I'm inquiring about.
asked 3 years ago
jc248
Rohnert Park, CA
on 4.3 cu. ft. Washer
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1 answer
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answer 1
For questions regarding extended warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I switch the doors so that they open from the other side?

asked 2 years, 11 months ago
mauckerman
on 4.3 cu. ft. Washer
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1 answer
Answers
answer 1
Like most front load washers, the door on the WF350ANR opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible.

Thank you for the question,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
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Question

How do I know if my washer has a debris filter?

asked 2 years, 10 months ago
momof3boys
on 4.3 cu. ft. Washer
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1 answer
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answer 1
Most Samsung front load washers produced from 2008 through 2011 or later do have debris filters. The WF350 is one of these. You'll find the debris filter located on the lower front of the machine through the small access door. For more information, please click here to view a short how-to video about cleaning the debris filter: http://support-us.samsung.com/spsn/...
Your WF350 user manual also contains information about the debris filter.

Thank you for the question,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
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Question

how to get water to drain from softner dispencer

Would like to solve this before it turns into a service call, the machine is fully covered for 4 years, I am a boiler Tech I should be able to handle a small issues like this, but sometimes it drains with no issues, please help
asked 2 years, 8 months ago
bob56tec
Fort Payne, Alabama
on 4.3 cu. ft. Washer
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1 answer
Answers
answer 1
It's not unusual to have a small amount of water remaining in the detergent drawer compartments at the end of the cycle. However, more than a small amount may indicate that the washer is not properly leveled, and is leaning forward somewhat. I would suggest using a carpenter's level to check both front to back and side to side leveling, ensuring that the bubble on the level is perfectly centered. Run a Spin Only or Rinse and Spin cycle to determine if there is any vibration, then fine-tune the adjustment to ensure all four feet are firmly planted on the floor to minimize any vibration. Once the leveling is complete, be sure to screw the plastic leg locks into place as far up as they'll go so the legs don't become loose and change their position over time.

Click here to view a short video with tips on effective leveling: http://support-us.samsung.com/spsn/...

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Does the drain cap directly attached to hose?

the drain cap was designed to screwed in, but mine directly attached to the back hose wihtout a tip to tighten up. Is this normal? what's the purpose of the design to lock?
asked 2 years, 10 months ago
blackrose
on 4.3 cu. ft. Washer
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1 answer
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answer 1
If you're referring to the small black drain hose next to the debris filter, the cap is designed to fit tightly into the rubber hose and can be pulled out rather than having to screw on and off.

I hope this answers your question,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
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Question

Can the door be reversed on Model WF350AN?

asked 2 years, 9 months ago
ransomwa
on 4.3 cu. ft. Washer
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1 answer
Answers
answer 1
Like most front load washers, the door on the WF350AN opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible.

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
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Question

water level problem

I feel like my washer is not filling properly when I wash clothes. It sprays and then stops and I cannot see any water only when It sprays very little. Am I suppose to see a water level? My daughter has a samsung she purchased about 5 years ago. I looked at her machine when she washed some clothes, her water was comming in good. What could be my problem?
asked 2 years, 1 month ago
pugg123
Afton
on 4.3 cu. ft. Washer
0points
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1 answer
Answers
answer 1
Thank you for the question. It is normal for the water to be difficult to see given the low water use of front load washers as well as the fact that Samsung's drum tilts toward the back. Because of this, there may be more water in your washer than you realize. Since the washer determines how much water to use depending on several factors, including load weight, soil level, and cycle selection, it's difficult to compare what you see in your washer to your daughter's.

To determine whether your WF350 is filling with the appropriate amount of water, please click on the following link: http://support-us.samsung.com/cyber...

This article also includes the troubleshooting tips for addressing a low-water level.

- Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
0points
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Question

An hour glass appears on the display each time i start the washer what does it mean?

asked 2 years, 6 months ago
glka
on 4.3 cu. ft. Washer
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1 answer
Answers
answer 1
The hour glass on your display indicates a cycle is in progress - this is normal.

Thank you,
Ms. Samsung
answered 2 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the Pure Cycle?

asked 2 years, 6 months ago
nannaj
Atascocita, TX
on 4.3 cu. ft. Washer
0points
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1 answer
Answers
answer 1
This cycle cleans the washing machine it self. Do not add clothes while doing this cycle.
answered 1 year, 7 months ago
kenneko
Point Pleasant NJ
0points
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Question

plastic tape on front of washer was still on when we recieved, cleaned off with windex-- it made the washer front lid have a soiled look on it pls adv

we just got thw w/.d last week
asked 2 years, 5 months ago
dallen
on 4.3 cu. ft. Washer
0points
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1 answer
Answers
answer 1
To effectively remove adhesive from the window of the washer, try wiping it off with a small amount of WD40 applied with a clean cloth.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

What is the modified energy factor and what is the water factor for this washer?

Please advise what is the modified energy factor for this washer. Also, please tell me what the water factor is for this washer.

Thank you.
asked 3 years, 10 months ago
vickimood
on 4.3 cu. ft. Washer
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1 answer
Answers
answer 1
The Modified Energy Factor and Water Factor for the WF350, based on Energy Star testing, are 2.9 and 3.1, respectively. Please see the attachment below for a snapshot of the ratings information from EnergyStar.gov.

- Ms. Samsung
Image(s)
User submitted image
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
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Question

What water level should show thru the washer door?

Washer is WF350ANR/XAA. When I washed my first load, which consisted of approximately 7-8 normal sized bath towels, the towels were wet but I could see no water level in the machine. I did not receive any error codes. Should a certain water level be visible through the door?
asked 3 years, 7 months ago
Anonymous
on 4.3 cu. ft. Washer
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1 answer
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answer 1
It is not unusual to not be able to see the water through the door during a wash load. If you're concerned about the water level, I would suggest running a Quick Wash cycle with no clothes, and comparing the water level during the initial fill and operating portions of the cycle with the attached photos.

Thank you,
Ms. Samsung
Image(s)
User submitted image
User submitted image
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
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Question

Can the dryer door be reversed to open left to right?

asked 3 years, 7 months ago
Anonymous
MA
on 4.3 cu. ft. Washer
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answer 1
Though the doors on Samsung's front load washers, including the WF350, cannot be reversed, the dryer doors on the DV350 and other models can be set up to open left to right or right to left. The dryers actually come with the doors opening left to right (the hinge is on the right).

Thanks for your interest!
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
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Question

Product Registration.

Just purchased and registered my washer machine. Could not locate my model number, so used the closest I could find. My model number is WF350ANP/XAA. I used WF350ANR/XAA. Why wasn't my model number available and is using another model number cause a problem?
asked 2 years, 4 months ago
SamofSung
on 4.3 cu. ft. Washer
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1 answer
Answers
answer 1
Thank you for the question. For questions and assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

- Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
0points
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Question

why is my samsung washer not spinning when the level shows it is level?

asked 2 years, 10 months ago
4191cox
on 4.3 cu. ft. Washer
0points
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1 answer
Answers
answer 1
I'm sorry to hear your WF350ANR is not spinning. If this is not related to vibration, then it may be related to the washer not draining. Please click on the link below then select "Troubleshooting ► Water Related ► Washer Doesnt Drain or Doesnt Spin At All" for troubleshooting suggestions: http://support-us.samsung.com/cyber...

If, in fact, the washer is vibrating despite the appearance of being level, I would suggest watching the short video available through this link to confirm the washer is leveled properly: http://support-us.samsung.com/spsn/...

If the washer still will not spin after making any adjustments suggested, your washer may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
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Question

washer won't start

folloowed all instructions in manual but washer won't start. the circuitbreaker is good and have drained the debris filter. what else can be done to get the washer to work
asked 2 years, 10 months ago
Anonymous
on 4.3 cu. ft. Washer
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1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your WF350 washer. If the washer is plugged into a grounded (3-prong), 120V outlet, the power cord is not damaged, and the circuit breaker has been checked and it will not power on, it will require service. If it powers on but will not start when you press the Start/Pause button, make sure the door is closed securely and a cycle is selected. If it still won't start it will require service.

To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Do you have touch up paint available?

If so does it come in the red?
asked 2 years, 8 months ago
finallyfree98
Long Pond PA
on 4.3 cu. ft. Washer
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1 answer
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answer 1
Unfortunately, Samsung does not have touch up paint available. I would suggest contacting your local appliance, hardware or home improvement store for assistance finding a suitable alternative to touch up paint. You could also visit SamsungParts.com for information and availability of replacement parts, depending on the location of the damage on your washer.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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