Thank you for the question. It is normal for the water to be difficult to see given the low water use of front load washers as well as the fact that Samsung's drum tilts toward the back. Because of this, there may be more water in your washer than you realize. Since the washer determines how much water to use depending on several factors, including load weight, soil level, and cycle selection, it's difficult to compare what you see in your washer to your daughter's.
To determine whether your WF350 is filling with the appropriate amount of water, please click on the following link: http://support-us.samsung.com/cyber...
This article also includes the troubleshooting tips for addressing a low-water level.
- Ms. Samsung
answered 2 years, 6 months ago