Looking for Answers about samsung WF338AAB?

Like most front load washers, the door on the WF338AAB opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible. Instructions to reverse the dryer door can be found in the User Manual, which can be downloaded from this website for your convenience.

Thank you for your interest,
Ms. Samsung

I'm sorry to hear the boot retaining wire has become dislodged from your washer. I would suggest having a trained technician put this assembly back together again to ensure it is done properly to avoid leaking. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

Like most front load washers, the door on the WF338AAB opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible. Instructions to reverse the dryer door can be found in the User Manual, which can be downloaded from samsung.com for your convenience.

Thank you for the question,
Ms. Samsung

Samsung does not recommend self-servicing the pump in the washer, but rather having a qualified technician service it, if necessary, to ensure it is done safely and correctly to prevent injury to yourself and damage to the washer. For assistance locating an authorized service center in your area, please call 800-SAMSUNG.

If you prefer to service the washer yourself, please visit SamsungParts.com for information and availability of the service manual.

Thank you,
Ms. Samsung

I would suggest checking the User Manual first, which includes most of your washer's dimensions, features, water and electrical specifications. You can download a pdf file of the manual from this website. The online FAQ and Troubleshooting Guide, accessible through the product support page, also contain lots of useful information.

Thanks for the question!
Ms. Samsung

Thank you for the question. It is not unusual for some water to come out when the debris filter cap is removed, even if water did drain from the tube, so I would suggest using a pan or towel to catch the water when cleaning the debris filter.

- Ms. Samsung

Samsung washers and dryers, including the WF338 and DV338 models, do not provide the option of changing the tune played at the end of the cycle. Thanks for the question, and I'll be happy to pass along the suggestion!

- Ms. Samsung

Samsung's SK-5A stacking kit is compatible with the WF338AAB/XAA washer and DV338AGB/XAA dryer, and is available through SamsungParts.com or by calling 800-627-4368. This accessory is also available through many major retailers that carry Samsung front load washers and dryers.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue with your WF338AAB. There are ways of addressing the off-balance issue, but it is not likely that this is related to the machine not turning on, which needs to be dealt with first. Please check the power cord to make sure it's plugged into the outlet, and check the outlet to make sure it has power. I would suggest cycling the circuit breaker off then on, and trying to plug another appliance or electrical item into the same outlet that the washer is plugged into. If the other item works but the washer will not power on, it will require service.

If the washer does power on, the door should unlock. If it doesn't unlock right away, try pressing the Start/Pause button. If the door will not unlock it will require service.

If the door does unlock and you're able to run the machine, it's time to address the off-balance issue. The WF338AAB is equipped with Samsung's signature Vibration Reduction Technology which, when leveled properly, should significantly reduce noise and vibration during even the highest spin speeds. While it is not unusual to have some vibration in the early stages of the spin cycle (up to approximately 400 RPM, or "medium" spin speed), this vibration should virtually disappear as the spin cycle progresses.

Please follow this link to open the Troubleshooting Guide, then select "Operation" > "Washer Vibrations" for complete instructions to level the washer and troubleshoot your vibration issues: http://support-us.samsung.com/cyber...

If these suggestions do not resolve your issue, or if your washer requires service because it won't power on or the door won't open, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

Thank you for contacting Samsung.

We're sorry to hear you're encountering this odor with your washer. We recommend you review this troubleshooting article to learn how to prevent the odor.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=346020&modelname=WF338AAB&modelcode=&session_id=PYSQdyK2yD15gCCmpJvFRbfJPvvFrVP2ybP1pTF3SkBqdQLDbzkw%21858796491%21-1240397946%211339593296211

To answer your question, the full list of parts & accessories for your unit can be purchased via the link below, though you might also check at your local hardware or home improvement store to see if they stock drain hoses.

http://www.samsungparts.com/Products/Parts_and_Accessories/WF338AAB/XAA/Default.aspx

Thank you for being a Samsung customer!

The Samsung Online Support Team

For information and availability of Samsung parts, such as a door seal for your WF338 washer, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you. To locate an authorized service center in your area to help replace the seal, please call 800-SAMSUNG.

Thank you,
Ms. Samsung

Thanks for the question. Please click on the link below then select "Troubleshooting ► > Detergent Drawer ► > Water, Bleach, Fabric Softener, And/Or Detergent Remain In the Dispenser" for tips to resolve your issue: http://support-us.samsung.com/cyber...

- Ms. Samsung

The drain hose that comes factory installed on your WF338AAB can be extended by purchasing another section of hose, then attaching it to the original hose by clamping them together with a steel sleeve. These parts can be purchased at most hardware or home improvement stores.

Please keep in mind that Samsung recommends a vertical discharge of no more than nine feet, with a maximum of thirteen feet in any direction, based on the pump's capability.

Thanks for the question,
Ms. Samsung

Please click on the link below then select "Troubleshooting ► Water Related ► Water Leaks" for troubleshooting tips related to leaks around your WF338AAB washer door: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

I'm sorry to hear you have a bad odor in your WF338AAB. This odor is likely caused by bacteria that is introduced to the washing machine from the water supply, dirty laundry and other environmental factors, and can get trapped in soap residue on the outside of the drum and in the gaskets and dispenser. Besides the standard maintenance procedures recommended for most front load washers, which include running empty sanitize cycles with bleach, wiping down the gaskets and door between loads, cleaning the soap dispenser regularly, and leaving the door open between loads, it is very important to use only the recommended amount of HE detergent. In addition, Samsung has developed other options for treating this issue.

The WF338AAB is equipped with SilverCare, an option that can be added to most cycles simply by pressing the SilverCare button at the start of the cycle. SilverCare can be used in any temperature water and is safe for colors and delicates. This feature releases silver ions which are highly effective in eliminating 99.99% of bacteria.

To treat the odor that has already developed, I would suggest cleaning your washer thoroughly by wiping it down with a bleach solution, then adding SilverCare to your regular laundry routine moving forward - using it at least twice a week to remove the odor causing bacteria from both the washer and your clothes.

Thank you,
Ms. Samsung

If the cycle has ended, the END message will remain displayed until the door is opened. Otherwise, if you powered the washer on but didn't start a cycle, but it won't turn off automatically after about 10 minutes, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

For information and availability of replacement parts for your WF338AAB, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

Thanks for the question. Many of the bleach-based washing machine cleaners that are available are fine to use in Samsung washers as long as you follow the instructions on the product's packaging. It's worth noting, however, that the WF338 is equipped with both an internal water heater and with SilverCare, both of which are very effective in sanitizing the washer to prevent odors or mildew.

SilverCare can be added to most cycles simply by pressing the SilverCare button at the start of the cycle. This feature can be used in any temperature water and is safe for colors and delicates. Samsung recommends adding SilverCare to your regular laundry routine at least once or twice a week.

Besides SilverCare, standard maintenance procedures recommended for most front load washers include running empty sanitize cycles with bleach, wiping down the gaskets and door between loads, cleaning the soap dispenser regularly, and leaving the door open between loads. It's also very important to use only the recommended amount of HE detergent to prevent oversudsing which can leave residue on the outside of the drum.

- Ms. Samsung