I'm sorry to hear your WF337 washer and clothes have an odor. There are several possible solutions to correct this problem. Please review the suggestions offered in the Troubleshooting Guide which can be opened through the link below, then select Operation > The Washing Machine Has An Odor: http://support-us.samsung.com/cyber...
I would suggest paying special attention to the advice about running the SilverCare cycle if you have not already done so. The beauty of SilverCare, which is available on the WF337, is that it can be used in any temperature water, and it will help to remove the odor-causing bacteria from your clothes and your wash drum simultaneously.
If you've been using SilverCare for a while and it no longer appears to be effective, then it's possible that the SilverCare kit needs to be replaced. To determine if this is the case, press the Signal and SilverCare buttons simultaneously; if the display reads LU0, then it's time to replace the SilverCare kit. Samsung recommends having a qualified technician replace this part for you. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
answered 4 years, 1 month ago