Looking for Answers about samsung WF337AAG?

We have a front loading washer model WF337AAG/Xaa. Intermittantly the clothes come out wet at the end of the wash cycle. We then run the spin cycle which takes an extra 15 minutes or so. It sounds like it is adding water at this time which confuses me since we are trying to spin the water out. I have followed the troubleshooting steps ie. make sure it is a full load, use HE soap, use hi speed spin. As i said this is an intermmittant problem but very annoying. I talked my wife into this new technology and she is after me to resolve this problem which she did not have with her old machine and that is anoying.
Thanks

Samsung washing machines use approximately 13 to 15 gallons of water per cycle.

- Ms. Samsung

The WF337AAG/XAA model was produced prior to the introduction of the access door in the front of the washers. Gaining access to the drain system in the WF337 would require a service visit. If there are particular issues you'd like to try to address yourself, please visit the Troubleshooting Guide through this link: http://support-us.samsung.com/cyber...

Thank you for your question,
Ms. Samsung

For availability and information about the WF337 Service Manual which includes a breakdown of parts for your washer, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

E2 is the error code indicating a jammed key. Please call 800-SAMSUNG to speak with an agent who can assist you in setting up a service appointment if necessary.

Thank you,
Ms. Samsung

It is not unusual for little or no water to be visible during the wash load due to both the low water use of the HE front loader as well as the fact that Samsung's drums are tilted toward the back of the machine to enable you to pause and open the door during the cycle, among other things. To determine whether your washer is using the appropriate amount of water, please click on the link below then select "Operation" > "There is No Water Or Not Enough Water": http://support-us.samsung.com/cyber...

This Troubleshooting Guide article includes pictures of the appropriate water level at different stages of the wash cycle. If you run a Quick Wash without clothes then pause the machine at different stages of the cycle, you can compare the level of water in your machine to the level in the pictures. If yours varies significantly, please call 800-SAMSUNG or use the Live Chat option on the product support page to speak with an agent who can assist you further.

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. I would suggest having the boot retaining wire replaced by a trained professional. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

I'm sorry to hear you're having this issue. If the door on your WF337 is locked and will not unlock when you pause it, try cycling the power to the washer by unplugging it or turning the circuit breaker off then on again. (Please note that the door should not unlock when the sanitize or spin cycles are in progress.) Check the drain hose for blockage or bends or kinks that could obstruct the flow. Press Power to turn the washer back on, then Start/Pause to drain the washer and unlock the door, if necessary.

If you are still unable to unlock the door, and if your washer still won't drain, it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung

The WF337AAG is equipped with Vibration Reduction Technology which, if set up properly, should significantly reduce noise and vibration. I would suggest you first take the necessary troubleshooting steps to ensure the machine is installed properly. To do so, please click here for proper leveling and installation procedures, as well as other tips: http://support-us.samsung.com/cyber...

Once you evaluate and correct the leveling and installation of the washer, if you continue to experience the "bumping-clunking", please call 800-SAMSUNG to speak with an agent who can help you determine your service options.

Thank you,
Ms. Samsung

Samsung does not offer a "soak" cycle, per se, on its washers. Certain cycles, such as Sanitize, have longer wash times, so items spend more time in the soapy water. In addition, it is possible to pause the washer during the cycle for periods of time. Keep in mind, however, that due to the low water use in front load washers, these washers work by tumbling clothes through the water, rather than submerging them.

Since the Sanitize cycle is probably a good option for washing diapers, I would suggest considering the models with the internal water heater, which is necessary for Sanitizing. The new PowerFoam feature, which is available only on the WF520, is also a good option, since it pre-dissolves detergent for faster penetration into the fabric and more effective cleaning.

Thank you for considering Samsung!
Ms. Samsung

The matching dryer for the WF337AAGwasher is the DV337AEG (electric) or DV337AGG (gas). However, since the DV337 is no longer being produced, and the Stratus Grey color is not available in the newer models, you may want to choose a dryer based on the features that are right for you, such as steam, or the color that is the closest match, which would be the Stainless Platinum.

Thank you,
Ms. Samsung

The WF337AAG washer will automatically open and close the water valves for both hot and cold water, as necessary, so the end result is warm. While the water is first entering the machine, you may notice either hot or cold coming in at a particular time (if you open the detergent drawer during the initial fill, for example), but the average temperature once the initial fill is complete should be warm.

Thank you for the question,
Ms. Samsung

I'm sorry to hear the door on your WF337AAG is locked. Please try unplugging the washer for at least 30 seconds then plug it back in and press the Power button. If the door is still locked, try pressing the Start/Pause button. If the door still won't unlock, your washer will require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

The user manual for the WF337AAG can be downloaded as a pdf file from this website, but for information and availability of other replacement parts and manuals, please visit SamsungParts.com.

Thank you,
Ms. Samsung

For assistance locating an authorized service center in your area, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung

I'm sorry to hear you're having this issue. Please try removing the detergent drawer and rinsing it thoroughly with warm water to remove any detergent residue that could be preventing the water from draining. Replace the drawer, making sure it's closed securely, and check the washer's leveling. If the machine is leaning forward at all, this could contribute to the inability of the water to drain through the proper channels. Try running a Rinse & Spin cycle with no detergent. If there is no more leaking, the next time you run a load with detergent, be sure the dispenser is set up correctly for the type of detergent you're using, powder or liquid.

If the problem persists, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

I'm sorry to hear your WF337AAG washer is showing an nd code, which may indicate a clog in the drain or in the debris filter. Please follow the link below to the Troubleshooting guide, then select "Error Codes" > "The Display Reads 'Nd'" for instructions on how to address this issue: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung

Thank you for the question. If you've tried restarting the cycle and the 7E error code returns, your WF337 will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung

I'm sorry to hear you're having this issue. The "nd" code indicates your WF337 is not draining properly, which is likely a result of a clog or partial clog in the drain hose. Before calling for service, check the following:
1) Turn off the unit and turn it on again.
2) Select only the Spin Cycle.
3) Press the Start/Pause button to drain the water.

If it still does not drain, your washer will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung