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Most Recent Questions
Recent Question:
DO I NEED TO LEAVE THE WASHER DOOR A LITTLE OPEN TO AVOID ANY ODORS ?
Recent Question:
Has anyone had issues with water not draining out of bleach dispenser after wash is done?
Recent Question:
Is there any way to reverse the door on this washer?
Questions with Most Recent Answers
Question:
DO I NEED TO LEAVE THE WASHER DOOR A LITTLE OPEN TO AVOID ANY ODORS ?
Question:
Has anyone had issues with water not draining out of bleach dispenser after wash is done?
Question:
Is there any way to reverse the door on this washer?

Customer Questions & Answers for
WF337AAG

Customer Questions & Answers:
31 Questions
 | 
28 Answers

Questions & Answers for samsung WF337AAG

Question

I have a Samsung front load washer VRT for 4 years now no problems until recent. Lately when the washer gets to the spin cycle you hear a metal sound

I have a Samsung front load washer VRT for 4 years now no problems until recent. Lately when the washer gets to the spin cycle you hear a metal sound (Metal on metal scrap sound) now the machine sounds like it is spinning but the inside drum does not spin. What are my options
asked 3 years, 10 months ago
RdRyder
on WF337AAG
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
We have a front loading washer model WF337AAG/Xaa. Intermittantly the clothes come out wet at the end of the wash cycle. We then run the spin cycle which takes an extra 15 minutes or so. It sounds like it is adding water at this time which confuses me since we are trying to spin the water out. I have followed the troubleshooting steps ie. make sure it is a full load, use HE soap, use hi speed spin. As i said this is an intermmittant problem but very annoying. I talked my wife into this new technology and she is after me to resolve this problem which she did not have with her old machine and that is anoying.
Thanks
answered 3 years, 9 months ago
delimabm
Pittsburgh
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having this issue. If the washer does not spin, try resetting the circuit breaker and make sure the washer door is closed securely. Check the drain hose to make sure there are no obstructions, bends or kinks. If the washer still doesn't spin, it will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Hoiw can I get Samsung to replace my bumping-clunking WF337 front loading washer

asked 4 years, 2 months ago
mdeusch
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The WF337AAG is equipped with Vibration Reduction Technology which, if set up properly, should significantly reduce noise and vibration. I would suggest you first take the necessary troubleshooting steps to ensure the machine is installed properly. To do so, please click here for proper leveling and installation procedures, as well as other tips: http://support-us.samsung.com/cyber...

Once you evaluate and correct the leveling and installation of the washer, if you continue to experience the "bumping-clunking", please call 800-SAMSUNG to speak with an agent who can help you determine your service options.

Thank you,
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Soaking option

Can you tell me which front loader models offer "soaking" as an option? I have cloth diapers which require soaking every few months. I found some of the information on the retailer website, but came here to compare all samsung models and to determine which one is best for my needs.
I have been looking at all price points
asked 4 years, 1 month ago
ASmack
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung does not offer a "soak" cycle, per se, on its washers. Certain cycles, such as Sanitize, have longer wash times, so items spend more time in the soapy water. In addition, it is possible to pause the washer during the cycle for periods of time. Keep in mind, however, that due to the low water use in front load washers, these washers work by tumbling clothes through the water, rather than submerging them.

Since the Sanitize cycle is probably a good option for washing diapers, I would suggest considering the models with the internal water heater, which is necessary for Sanitizing. The new PowerFoam feature, which is available only on the WF520, is also a good option, since it pre-dissolves detergent for faster penetration into the fabric and more effective cleaning.

Thank you for considering Samsung!
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

I have this model washer WF337AAG. What is the matching dryer for this unit?

asked 4 years ago
Ctpmitchell
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The matching dryer for the WF337AAGwasher is the DV337AEG (electric) or DV337AGG (gas). However, since the DV337 is no longer being produced, and the Stratus Grey color is not available in the newer models, you may want to choose a dryer based on the features that are right for you, such as steam, or the color that is the closest match, which would be the Stainless Platinum.

Thank you,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

where is the filter on my washer model #WF337AAG/XAA ? I just watched a video and it showed something in the front.

I don't have any door in the front
asked 3 years, 11 months ago
tatyanag60
San Antonio. Texas
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The WF337AAG/XAA model was produced prior to the introduction of the access door in the front of the washers. Gaining access to the drain system in the WF337 would require a service visit. If there are particular issues you'd like to try to address yourself, please visit the Troubleshooting Guide through this link: http://support-us.samsung.com/cyber...

Thank you for your question,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Model WF337AAG washer leaking water from window

A circular wire with a small spring type latch fell off the washer when opening the door. An attempt was made to replace it around the rubber that circles the door, but the window is still leaking water. Can't find a schematic that shows where this part goes, or any info on it at all.
asked 3 years, 11 months ago
KayB
on WF337AAG
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. I would suggest having the boot retaining wire replaced by a trained professional. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I need to get an illustrated parts breakdown and part numbers for the entire washer.

asked 3 years, 11 months ago
snsgas
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For availability and information about the WF337 Service Manual which includes a breakdown of parts for your washer, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Water in HE Washing Machine

10-31-10: Unsure about the level of water that loads in the washing machine. Realizing the high efficiency machines use less water, very little water is visible during the wash load, even when the machine is paused and the door opened. Would like to know if there is a malfunction with this particular unit as it's hard to see this as the "norm"/intended amount. Will await advisement on a means of getting more water into the machine and measuring the amount of water the machine should have. Thank You
asked 3 years, 10 months ago
PWBRON
GEORGIA
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is not unusual for little or no water to be visible during the wash load due to both the low water use of the HE front loader as well as the fact that Samsung's drums are tilted toward the back of the machine to enable you to pause and open the door during the cycle, among other things. To determine whether your washer is using the appropriate amount of water, please click on the link below then select "Operation" > "There is No Water Or Not Enough Water": http://support-us.samsung.com/cyber...

This Troubleshooting Guide article includes pictures of the appropriate water level at different stages of the wash cycle. If you run a Quick Wash without clothes then pause the machine at different stages of the cycle, you can compare the level of water in your machine to the level in the pictures. If yours varies significantly, please call 800-SAMSUNG or use the Live Chat option on the product support page to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is wrong with my washer it has a code nd wf337aag number

asked 3 years, 8 months ago
tonytonyjay
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. The "nd" code indicates your WF337 is not draining properly, which is likely a result of a clog or partial clog in the drain hose. Before calling for service, check the following:
1) Turn off the unit and turn it on again.
2) Select only the Spin Cycle.
3) Press the Start/Pause button to drain the water.

If it still does not drain, your washer will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I get rid of the mildew smell in the washer?

asked 3 years, 4 months ago
Sschomby
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I went out and bought the new Tide Washing Machine Cleaner as I too had this problem. You just take out your detergent tray and pour the pouch in (powder) and then I put it on the sanitize cycle and walk away. I do this once a month and have not had the mildew smell since. Hope this helps :)
answered 3 years, 4 months ago
LuvMyWasher22
Colton,SD
0points
0out of 0found this answer helpful.
Question

My washing machine door will not unlock. It has a couple of items and water inside, but will not allow us to drain either.

asked 3 years, 3 months ago
Hansy
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. If the door on your WF337 is locked and will not unlock when you pause it, try cycling the power to the washer by unplugging it or turning the circuit breaker off then on again. (Please note that the door should not unlock when the sanitize or spin cycles are in progress.) Check the drain hose for blockage or bends or kinks that could obstruct the flow. Press Power to turn the washer back on, then Start/Pause to drain the washer and unlock the door, if necessary.

If you are still unable to unlock the door, and if your washer still won't drain, it may require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why is my WF337AAG/XAA washer leaking water out of the detergent drawer

The water is not draining fast enough to keep up with the water that is being put into the drawer, therefore, it is coming out of the front of the machine.
asked 2 years, 10 months ago
Miket1225
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please check the following:

- Is your home's water pressure within the recommended 20-116 psi?
- Remove the detergent drawer and rinse it thoroughly with warm water to remove any detergent residue that might be clogging the detergent reservoir.
- If you're using powdered detergent, make sure the blue siphon cup is removed from the detergent drawer; this cup should be used for liquid detergent only.
- Is the washer level? If it's leaning forward at all, this could cause water to leak from the drawer.
- Make sure the drawer is closed securely.

Try running a cycle. If the problem persists, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Have a question about softner dispenser.

Our softener dispenser has not been dispensing during wash and I also have a mold buildup inside of the dispenser chamber.
asked 2 years, 9 months ago
athomekrissi
Wilmington, DE
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. If your fabric softener is not dispensing, please remove the detergent drawer and siphon cups and clean them thoroughly in warm water. A build-up of detergent or softener residue could clog the dispenser, and not cleaning it periodically could lead to a growth of mold or mildew caused by bacteria. Please refer to page 18 of your user manual for instructions on removing and cleaning the drawer. The manual can be downloaded as a pdf file from this website for your convenience.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where do I locate repair information?

My softener dispenser is not working properly. I need repair shop contact information.
asked 2 years, 9 months ago
Anonymous
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance locating an authorized service center in your area, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Machine continually repeats spin cycles at 31, 21 and 9 minutes. Machine is perfectly level.

The machine is perfectly level. The Samsung troubleshooting link to "adjusting vibration" does not work. I have heard that there may be an issue with "ball bearings?" that get stuck when the machine spins. What else can I attempt to correct before I contact someone for service?
asked 2 years, 8 months ago
Kamaaina
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your washer. It isn't unusual for the washer to spin at different points in the cycle, though if yours does not appear to be completing a spin cycle due to an imbalance, it's important to check the leveling before attributing the cause to a malfunction in the Vibration Reduction Technology itself. The washer may appear to be level, but if there is any movement in any of the four legs while it is spinning, then a minor adjustment in the tightening of one or more of the legs may correct the problem. Please click here to view a short how-to video: http://support-us.samsung.com/spsn/...

If this does not resolve the issue, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a wf337 washingmachine when i attempt to spin or drain all i get is a hum and the door is locked i am guessing the pump is gone how do i drain

asked 2 years, 8 months ago
helpinhand
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If your WF337 is not draining automatically, please check the drain hose for clogs, then try cycling the power by turning the washer off then on (or turning the circuit breaker off then on) and running a Rinse & Spin cycle. If the problem persists, your washer may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

washer model #WF337AAG, water continually runs into the machine, wether shut off or on, can you advise?

asked 2 years, 8 months ago
Anonymous
Auburn, MA
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's not unusual to have some water continue to drain from the top of the drum as it settles after a cycle has ended, but if water is continuing to enter the drum after the cycle ends service may be necessary. First, try these steps:
- turn off the water valves and disconnect the hoses
- remove the inlet hose screens to clean them in warm, soapy water
- replace the hose screens, the hoses and turn the valves back on
- run a Rinse & Spin cycle

If it appears that water is still entering after the cycle is complete, turn off the water valves. If this stops the flow of water into the machine, service will be necessary. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How many gallons of water are used per wash cycle?

asked 5 years, 1 month ago
Anonymous
Lakeway, Texas
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung washing machines use approximately 13 to 15 gallons of water per cycle.

- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Washer is flashing 'nd' and not completing cycles. How do I fix this?

asked 3 years, 11 months ago
big87matt
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your WF337AAG washer is showing an nd code, which may indicate a clog in the drain or in the debris filter. Please follow the link below to the Troubleshooting guide, then select "Error Codes" > "The Display Reads 'Nd'" for instructions on how to address this issue: http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I respond to Error Code "E2"

asked 3 years, 10 months ago
jane53
United States
on WF337AAG
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
E2 is the error code indicating a jammed key. Please call 800-SAMSUNG to speak with an agent who can assist you in setting up a service appointment if necessary.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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