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Most Recent Questions
Recent Question:
I can not close the door (latch does not hold) and I did restart cycle. What cause the problem?
Recent Question:
How many gallons of water is used by this washer?
Recent Question:
Water coming from steam jet in final spin cycle
Recent Question:
Dc out of Balance
Recent Question:
Why does my washer continuously spin?
Questions with Most Recent Answers
Question:
Can this washer and dryer be installed under a countertop?
Question:
I can not close the door (latch does not hold) and I did restart cycle. What cause the problem?
Question:
How many gallons of water is used by this washer?
Question:
Water coming from steam jet in final spin cycle
Question:
Dc out of Balance

Customer Questions & Answers for
samsung WF331ANW/XAA

Customer Questions & Answers:
66 Questions
 | 
80 Answers
Overall Rating:
4.282 out of 5
4.3
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Questions & Answers for samsung WF331ANW/XAA

Question

why does my washer always smell stale and makes the clothes smell as well?

i never leave wet clothes in the washer, im constantly running it. i have washed it and cleaned it but can't get rid of the stale smell!
asked 2 years, 9 months ago
onblk23
on WF331ANW/XAA
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
PURE CYCLE
This course is a self-cleaning course that removes mold that may occur inside the washing machine.
1. Press the Power button.
2. Press the Pure Cycle button.
• You can only use the Delay Start function.
3. Press the Start/Pause button.
• If you press the Start/Pause button, the Pure Cycle
course begins.
answered 2 years, 5 months ago
cnbnak
FL
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear your washer has a stale smell. Odors are usually caused by bacteria introduced to the washer from the home's water supply, the dirty laundry, and other environmental factors. There are some basic maintenance procedures that can help prevent these odors from developing.

The WF331 is equipped with PureCycle, a pre-programmed cycle that helps to clean the drum inside and out, and should be used after every 40 loads, or approximately once a month. This cycle should not be used when there is laundry in the washer. For more information, please refer to the User Manual, which can be downloaded as a pdf file from this website.

Wiping down the door and gaskets and washing out the detergent drawer with warm water periodically can help, as well. It is also very important to use only the recommended amount of HE detergent to help prevent oversudsing which can lead to odor because the suds can leave residue on the drum which traps bacteria. Samsung also recommends cleaning the debris filter, which is accessible through the panel on the front of the washer. Instructions for cleaning the debris filter can also be found in the User Manual or by following this link to view a short how-to video: http://support-us.samsung.com/spsn/...

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I get the clothes in washer to not be filled with water & how do I get the washer to run only for amount of time it shows initially?

Washer cycle is not working right. I have had washer 1 week & first x using. The cycles are off & not working the amount of time stated at beginning of cycle does not correlate to amount of time cycle takes. At end of cycle clothes are filled with water.
asked 2 years, 7 months ago
Siouxlou
Plantation,FL
on WF331ANW/XAA
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Use less detergent and only HE type. This machine uses minimal water and need less detergent than you might think, it tends to run longer to remove excess detergent or suds. Use the High Spin cycle to remove the excess water.
answered 2 years, 5 months ago
cnbnak
FL
0points
0out of 0found this answer helpful.
answer 2
Thanks for the questions. The time that is displayed when you first select the wash cycle is based on pre-programmed estimates and may fluctuate to better indicate the time remaining in the cycle as actual conditions vary from those that the preprogrammed estimates are based on. Factors that can effect the difference between the estimated and actual cycle times include water pressure, water temperature, detergent, load size and weight. The amount of suds produced in a cycle can effect the number of rinses that are necessary as well as the ability of the washer to spin properly, for example. An unbalanced load will take longer to wash than a balanced one because the washer will make several attempts to reposition the load so it can spin efficiently and with minimal vibration. Any adjustments to temperature or soil level, or the addition of options such as Pre-Wash or Steam, will also effect the time estimates.

If your clothes are still very wet at the end of the cycle, it is possible the washer is either not draining sufficiently or is not leveled correctly. Please click on the following link to view a how-to video on leveling the washer: http://support-us.samsung.com/spsn/...
This and other videos are available to help address such issues, ensuring the best performance of your washer. If this does not help to resolve the issue, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My washer doesn't fill with much water the clothes seem to tumble around soggy. Should my washer fill with more water?

asked 2 years, 6 months ago
adamtb1984
Tulsa, OK
on WF331ANW/XAA
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
The machine is designed to use minimal water and does an effective job of cleaning while using far less water and detergent.
answered 2 years, 5 months ago
cnbnak
FL
0points
0out of 0found this answer helpful.
answer 2
Thank you for the question. It is normal for the water to be difficult to see given the low water use of front load washers as well as the fact that Samsung's drum tilts toward the back. Because of this, there is likely more water in your washer than you realize. To determine whether your WF331 is filling with the appropriate amount of water, please click on the following link, then select "Troubleshooting ► Water Related ► There is No Water Or Not Enough Water": http://support-us.samsung.com/cyber...

This article also includes the troubleshooting tips for addressing a low-water level.

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

washer WF 331 - low water level

How do I know that the water level is high enough ? Do you have a video or diagramic guidline that shows what would be norma?- When I wash some clothes there is no water in the tub at all but the clothes are wet. Should there be any water sloshing around? How High up in the drum should the water level be? does the water level ever get up onto the door window?
asked 2 years, 5 months ago
Brianbbb
Utah
on WF331ANW/XAA
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Thank you for the question. It is normal for the water to be difficult to see given the low water use of front load washers as well as the fact that Samsung's drum tilts toward the back. Because of this, there is likely more water in your washer than you realize. Please click on this link for an article that illustrates how much water you should see in your front load washer: http://www.samsung.com/us/support/s...

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
Copy and paste the following link on Google search to answer your question and many more:
http://www.samsung.com/us/support/owners/product/WF331ANW/XAA
answered 2 years, 5 months ago
cnbnak
FL
0points
0out of 0found this answer helpful.
Question

during set up do the bolts on back with red washers that hold power cord need to be removed completly

asked 2 years, 11 months ago
lbcountess
on WF331ANW/XAA
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Before using your washer, you must remove the four
shipping bolts from the back of the unit.
1. Loosen all the bolts with the supplied wrench.
2. Slide the bolt and spacer up and remove the bolt with
the spacer through the hole in the rear wall of your
washer. Repeat for each bolt.
3. Fill the holes with the supplied bolt hole covers.
4. Keep the shipping bolts and spacers for future use.
answered 2 years, 5 months ago
cnbnak
FL
0points
0out of 0found this answer helpful.
answer 2
Yes, these are the shipping bolts, and it's very important that they be removed prior to plugging in or turning on the washer. If you intend to lay the washer on its side during installation in order to attach a pedestal, for example, please keep the shipping bolts in place until the washer is upright. Laying the washer on its side, or tilting at a sharp angle, without the shipping bolts installed can result in damage to the drum or the suspension system.

Thank you for the question,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I reverse the door on a samsung wf331anw washer?

asked 2 years, 8 months ago
rward40
San Diego, ca
on WF331ANW/XAA
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
No, the door cannot be reversed.
answered 2 years, 5 months ago
cnbnak
FL
0points
0out of 0found this answer helpful.
answer 2
Like most front load washers, the door on the WF331ANW opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible. Instructions to reverse the dryer door can be found in the User Manual, which can be downloaded from this website for your convenience.

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what is causing the black gunk around the rubber seal around the door of my washer. how can i clean that and prevent it from building up again

asked 2 years, 11 months ago
Anonymous
on WF331ANW/XAA
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
PURE CYCLE
This course is a self-cleaning course that removes mold that may occur inside the washing machine.
1. Press the Power button.
2. Press the Pure Cycle button.
• You can only use the Delay Start function.
3. Press the Start/Pause button.
• If you press the Start/Pause button, the Pure Cycle
course begins.
answered 2 years, 5 months ago
cnbnak
FL
0points
0out of 0found this answer helpful.
answer 2
Quite possibly the black gunk is mold building around the seal. I am told that to prevent that from happening do not close the door completely. You want some air to get in and dry the water completely before you close the washer up tightly. To clean it I would suggest using some white vinegar or bleach in a small amount diluted and from that point on you should be ok.
answered 2 years, 10 months ago
Spiderich
East Haven, CT
0points
0out of 0found this answer helpful.
Question

Model WF331ANW washer, can you change the door to open the opposite way? Same question for dryer DV331AEW

asked 2 years, 8 months ago
Anonymous
Eugene OR 97404
on WF331ANW/XAA
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
The washer door cannot be reversed and dryer door can be reversed.
answered 2 years, 5 months ago
cnbnak
FL
0points
0out of 0found this answer helpful.
answer 2
Like most front load washers, the door on the WF331ANW opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible. Instructions to reverse the dryer door can be found in the User Manual, which can be downloaded from this website for your convenience.

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

1

Samsung WF331AN will not spin excess water from clothes
asked 2 years, 5 months ago
Risson
on WF331ANW/XAA
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
This is a manufacturer's defect. No matter what size load, or how many times you open the machine to redistribute the weight this machine seldom finishes the spin cycle successfully. My machine continued in the spin cycle for over 4 hours one day! How can it be energy star rated?
The only thing I've had any luck with is removing the clothes and wringing them out -then running a lower speed spin cycle first, then up it to high. Yes, you have to babysit this machine.
answered 1 year, 8 months ago
WringingTired
Montana, USA
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear your washer isn't spinning properly. Please follow this link to view a short how-to video that should help to correct this issue: http://support-us.samsung.com/spsn/...

If the problem persists, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can a Front load Washer door be reversed?

asked 2 years, 8 months ago
Clarie
on WF331ANW/XAA
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Not on Samsung model WF331AN.
answered 2 years, 5 months ago
cnbnak
FL
0points
0out of 0found this answer helpful.
answer 2
Like most front load washers, the door on the WF331 opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible. Instructions to reverse the dryer door can be found in the User Manual, which can be downloaded from this website for your convenience.

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Clothes are sopping wet at end of wash cycle

I've had my new washer for about 2 months, and this has only happened about three times. What causes this, and is there a way to spin ONLY to get the clothes drier before putting them in the dryer?
asked 2 years, 6 months ago
Oxwash
Oxford, MI
on WF331ANW/XAA
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Press and hold the button for approximately 2
seconds to get spin only cycle. It provides a spin to remove more water.
answered 2 years, 5 months ago
cnbnak
FL
0points
0out of 0found this answer helpful.
answer 2
Thanks for the question. First, I would suggest visiting the troubleshooting guide for assistance determining why your washer is not spinning thoroughly; click on the following link then select "Troubleshooting ► > Water Related ► > Clothes Are Very Wet At The End Of The Wash Cycle / Will Not Spin At High Speeds": http://support-us.samsung.com/cyber...

There is also a way of running a Spin Only cycle on models that do not have it as an option on the selector knob. Press and hold the Spin button for about 3 seconds, until you hear a chime sound. The display should show how many minutes the Spin Only cycle will last. To adjust the time, press the Spin button to cycle through the preselected time options.

For more information, follow the above link to the Troubleshooting Guide, then select "Usage ► > Cycles, Settings, And Features ► > Cycle Type ► > "Spin Only" Cycle".

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Hi, I have a Samsung VRT Steam washer. I am doing a load of wash and keep getting the error message 'nf'. What does 'nf' stand for?

asked 2 years, 6 months ago
dskorupa
on WF331ANW/XAA
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
Your washer has tried to fill but was unsuccessful.

Make sure the water faucets are open all the way.
Check for kinked hoses.
Check the inlet screens on the fill hoses.
Check if the hot water supply hose is connected.
If you use a Flood Safety Device, then please
remove the device and connect the water hoses
directly to the unit.
You must connect the hot water supply hose
because hot water is supplied by the Auto
Temperature Control (A.T.C.) function if the
temperature of the cold water is lower than 59°F.
answered 2 years, 5 months ago
cnbnak
FL
0points
0out of 0found this answer helpful.
answer 2
"NF" indicates your washer is not filling with water properly. Please click on the following link to view a short how-to video to help troubleshoot this issue: http://support-us.samsung.com/spsn/...

If the problem persists, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is it possible to run a spin only cycle?

asked 2 years, 9 months ago
trobinson56
on WF331ANW/XAA
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Press and hold the Spin button for approximately 2
seconds to get spin only cycle. It provides a spin to remove more water.
answered 2 years, 5 months ago
cnbnak
FL
0points
0out of 0found this answer helpful.
answer 2
To run a Spin Only cycle on the WF331, press and hold the Spin button for about 3 seconds, until you hear a chime sound. The display should show how many minutes the Spin Only cycle will last. To adjust the time, press the Spin button to cycle through the preselected time options.

For more information, follow the link below, then select "Usage ► > Cycles, Settings, And Features ► > Cycle Type ► > "Spin Only" Cycle": http://support-us.samsung.com/cyber...

Thank you for the question,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how to spin only

I would like to spin only, there is a rinse & spin option, but only want to spin. How do I do that on the front load VRT washer?
asked 2 years, 7 months ago
erin29
on WF331ANW/XAA
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Press and hold the button for approximately 2
seconds to get spin only cycle. It provides a spin to remove more water.
answered 2 years, 5 months ago
cnbnak
FL
0points
0out of 0found this answer helpful.
answer 2
Please click on the following link then select "Usage ► > Cycles, Settings, And Features ► > Cycle Type ► > "Spin Only" Cycle" for instructions on running a Spin Only cycle on your front load washer: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Every wash cycle has steam, can I turn off the steam function on this washer?

asked 2 years, 7 months ago
Gini
on WF331ANW/XAA
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
The Steam Function is only engaged when you press the steam button before steam cycles.
answered 2 years, 5 months ago
cnbnak
FL
0points
0out of 0found this answer helpful.
answer 2
Many of the wash cycles on the WF331 can have the Steam feature activated by pressing the Steam button on the control panel. If you don't wish to use Steam, make sure the Steam button is deselected. The only cycle that automatically uses steam is the Deep Steam cycle.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Issues with final spin

We've been using the washer and noticed two loads came out soaking wet- unsure what happened in the wash cycle
asked 2 years, 6 months ago
solarflare
on WF331ANW/XAA
0points
0out of 0found this question helpful.
Answer this Question
2 answers
Answers
answer 1
Spin on High.
answered 2 years, 5 months ago
cnbnak
FL
0points
0out of 0found this answer helpful.
answer 2
There are several possible causes of the washer not spinning properly. Please click on the following link then select "Troubleshooting ► > Water Related ► > Clothes Are Very Wet At The End Of The Wash Cycle / Will Not Spin At High Speeds": http://support-us.samsung.com/cyber...

This article also includes a link to request service if the tips do not help to resolve the issue.

Thank you,
Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
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Question

my washer is washing longer then the time, why?

asked 2 years, 10 months ago
TC11FL
Florida
on WF331ANW/XAA
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answer 1
The time that is displayed when you first select the wash cycle is based on pre-programmed estimates and may fluctuate to better indicate the time remaining in the cycle as actual conditions vary from those that the pre-programmed estimates are based on. Factors that can effect the difference between the estimated and actual cycle times include water pressure, water temperature, detergent, load size and weight. The amount of suds produced in a cycle can effect the number of rinses that are necessary as well as the ability of the washer to spin properly, for example. An unbalanced load will take longer to wash than a balanced one because the washer will make several attempts to reposition the load so it can spin efficiently and with minimal vibration.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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Question

how do I order a new door or window for Model #WF331ANW?

asked 2 years, 10 months ago
janblozy
on WF331ANW/XAA
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answer 1
For information and availability of replacement parts for your WF331ANW, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
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Question

the wash gets stuck at 7minutes & does not do the final spin. what can i do to fix this problem?

asked 2 years, 9 months ago
flagmtgirl
flagstaff, az
on WF331ANW/XAA
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answer 1
There are a few possible causes of the washer not completing a spin cycle. Please click here for more information and troubleshooting suggestions: http://support-us.samsung.com/cyber...

I would also suggest viewing this short how-to video that can help you level the washer more effectively: http://support-us.samsung.com/spsn/...

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
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Question

We are have a strong mildew type odor in our Samsung WF331AN washer. We have used the washer cleaner & left the door open. What's the cure?

asked 2 years, 9 months ago
jimyad
on WF331ANW/XAA
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answer 1
Make sure no clothes are stuck in the rubber gasket for the door. Otherwise run the Pure Cycle and make sure the washer is empty when running this cycle.
answered 2 years, 6 months ago
cnbnak
FL
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