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Most Recent Questions
Recent Question:
DO I NEED TO LEAVE THE WASHER DOOR A LITTLE OPEN TO AVOID ANY ODORS ?
Recent Question:
Has anyone had issues with water not draining out of bleach dispenser after wash is done?
Recent Question:
Is there any way to reverse the door on this washer?
Questions with Most Recent Answers
Question:
DO I NEED TO LEAVE THE WASHER DOOR A LITTLE OPEN TO AVOID ANY ODORS ?
Question:
Has anyone had issues with water not draining out of bleach dispenser after wash is done?
Question:
Is there any way to reverse the door on this washer?

Customer Questions & Answers for
4.3 cu. ft. Washer

Customer Questions & Answers:
162 Questions
 | 
181 Answers
Overall Rating:
4.536 out of 5
4.5
out of
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(84 Reviews)84

Questions & Answers for samsung 4.3 cu. ft. Washer

Question

Why is the balance idiot light always on?

I just bought a WF210 and had it installed. After the installer was done, I slid the washer a couple of inches sideways to where I wanted it and the balance idiot light came on. I rechecked levelness with a level and it is fine. How do I get this light to go out (I read the manual cover to cover and found nothing)
asked 4 years, 2 months ago
Anonymous
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Since there is no "balance light", per se, on the WF210, I'm not sure what you're referring to. If you ran a load and received a "dc" error code, then try redistributing the load. If the washing machine vibrates during the spin cycle despite the carpenter's level indicating it is properly leveled, then try adjusting the legs while it is spinning until there is little to no wobbling or vibration. It is possible that moving the machine over a few inches made it necessary to relevel the machine due to any unevenness in the flooring, so this would not be unusual.

I would also suggest referring to page 20 of the User Manual for an overview of the Control Panel for help accurately interpreting the lights on the machine, or feel free to resubmit a question with a photograph of the light in question and I would be happy to help decipher it. You could also call 800-SAMSUNG to speak with an agent who will try to assist you.

Thank you,
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
Replace the machine to its original position.
answered 4 years, 2 months ago
teehomer
0points
0out of 0found this answer helpful.
Question

Recommendation on how often to use Pure Cycle

How often is it recommended to run the PureCycle?
asked 4 years, 4 months ago
Anonymous
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
use after every 40 wash loads
answered 4 years, 4 months ago
jei44
Hernando FL
0points
0out of 0found this answer helpful.
answer 2
Samsung recommends running Pure Cycle about once per month, or after every 40 cycles. The Pure Cycle Auto Alarm Light will come on when it is time to run this drum cleansing treatment. For more information, please refer to page 28 of the User Manual, which can be downloaded as a pdf file from this website.

Thank you for the question,
Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a spin-only option?

I've washed some bedding and large towels. Under the bedding cycle, these items don't wringe out much of the water. I'd like to run the spin cycle again, but I don't see an option to do this. Thanks.
asked 3 years, 9 months ago
TonyW
Irvine, CA
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Thanks for the question. There actually is a way to run a Spin Only cycle on the WF330, though this cycle is not preprogrammed on the dial. Press and hold the Spin button for about 3 seconds, until you hear a chime sound. The display should show how many minutes the Spin Only cycle will last. To adjust the time, press the Spin button to cycle through the preselected time options.

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
answer 2
Hi Tony. No, there is not a Spin Only Option on this model. However, there is a Rinse and Spin Option. It will rinse the clothes again (not a bad thing) and then spin. The up side to this is that you said you washed under the Bedding Cycle, which does not allow for a High final spin speed. The Rinse and Spin Option does, so even though it will rinse them again, they should actually come out dryer from the High spin speed. A word of caution though, with the high spin speed, depending on the bedding material, it may come out a bit more wrinkled. I'd also recommend washing towels separately if possible because the bedding cycle does not allow a high spin speed, which towels definitely need. Next time you do bedding, don't add any other items and see if the bedding comes out much dryer due to the lower spin speed for that cycle. Peace!
answered 3 years, 9 months ago
KCForce
Kansas City, Missouri
0points
0out of 0found this answer helpful.
Question

There is an hourglass symbol on my washing machine when I turn it on and run it. What does that mean?

asked 3 years, 2 months ago
sscionti
home
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Timing and running
answered 2 years, 11 months ago
bigdawg04
illinois
0points
0out of 0found this answer helpful.
answer 2
The hour glass icon is displayed to let you know the washer's timer is counting down. This is normal.

Thank you for the question,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can you use baking soda in a front loader to help with odors? How much do you use, and where do you add it?

asked 3 years, 3 months ago
mattingleyfam
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Recommends using only he approved soap
answered 2 years, 11 months ago
bigdawg04
illinois
0points
0out of 0found this answer helpful.
answer 2
Yes, you can add baking soda to the WF330 by pouring ½ cup directly into the drum.

Thanks for the question,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

How much should I load my washer?

asked 2 years, 10 months ago
dmargraf
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
guess my first response didn't post - wouldn't go more than 2/3 of the tub or it won't rinse well or spin the water out - 2/3 loosely loaded, that is.
answered 2 years, 4 months ago
walkslowtalkslow
TEXAS
0points
0out of 0found this answer helpful.
answer 2
Thanks for the question. The WF330 is designed to fit a king size comforter or 26 standard 24" x 44" bath towels. Because their are so many different garments and fabric types, it is impossible to give an exact number of garments that can be placed in the washing machine.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My washer dosen't seem to fully drain and keeps the laundry area smelling musty-do you have a solution ?

asked 2 years, 10 months ago
drcjo
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You might want to call a repair guy. I just had to get mine worked on and it wouldn't drain either. There is an elbow pipe right below the drum and mine had a quarter stuck in it along with some other stuff. The repair guy told me that they put the elbow there so that it doesn't go past the elbow and that way it doesn't tear up the pump. My clothes were smelling to. The stuff that was stuck in it so bad by the time I called them mine wouldn't drain at all.
answered 2 years, 2 months ago
lilmissbubbles4
Ozark, Mo
0points
0out of 0found this answer helpful.
answer 2
In the user manual for your washer, Samsung recommends that you clean the debris filter when your water does not drain well. This is located on the bottom right of your washing machine. Also if your washer is smelling musty they recommend cleaning the interior of your washing machine as well. Inside of your washing machine can have dirt, soil, odor, mildew or bacteria. Failure to do so may result in unpleasant odor. This is all stated in your user manual if you need any further explanations. I hope this helps.
answered 2 years, 5 months ago
QualityPerformanceShopper
Michigan
0points
0out of 0found this answer helpful.
Question

Is it normal for the spin cycle to stay on 7 minute mark before full spin? This can be for another 5 minutes.

asked 2 years, 10 months ago
thibodet
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I think the time left on the timer adjusts based on readings from the washer's sensors. For example, I've checked on my washer and it will say that there is 10 minutes left in the cycle. Then when I come back 10 minutes later, it is still running and there is 3 minutes left on the timer.

My understanding is that the washer adjusts the cycle time based on things like how dirty the water is or how much water is draining from the clothes during the spin cycle.
answered 1 year, 11 months ago
Kat23
Indianapolis, IN
0points
0out of 0found this answer helpful.
answer 2
Hi there. In short, yes. The minutes left indicator is not absolute. It is the estimated time left. Is your washer new? If so, during the first few weeks it can take the machine longer than normal to balance out the load before it goes into its final high speed spin. I was ready to return my machine, until I called the Samsung 800 number and was told this. They really need to include it in the owners manual.
It balances out the load by draining the water, then slowly spinning to evenly distribute the load before increasing the RPM's to extract the water.

If your machine is not newer, you can overload the machine. You can definitely fill the entire tub with dry clothes at the beginning of the wash cycle, but don't overly cram it to where it's tight. You should be able to still stick your arm in between the clothes and the top of the tub and move your fingers at least half and inch. If you can't - it's overloaded and this can lead to poor wash performance and difficulty in balancing out before the spin cycle, especially the final high speed spin cycle. Also if possible, try to wash similar items together: towels, jeans, pants, shirts, socks with t-shirts and undergarments. You can wash different items together, but try to keep it "balanced". Say you have a load of shirts and pants, and you add a sweater in with the load. This will cause a problem because the sweater will hold more water and will cause trouble during the spin cycle as it weighs more than anything else. The solution? Add another sweater. That should help. Here's a few examples of good mixed item loads:

4 pairs of jeans, 8 shirts and two sweatshirts

5 pairs of jeans and 4 regular sweaters

Wash items of similar weight together if at all possible, if not, balance the load by using the same number of items, i.e. 3 pair of jeans, 3 sweaters and 3 shirts.

Hope this helps!
answered 2 years, 10 months ago
KCForce
Kansas City, Missouri
0points
0out of 0found this answer helpful.
Question

what detergent should I use in the prewash?

asked 2 years, 9 months ago
craiggro
usa
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I use the same detergent that I do for the main wash.
answered 1 year, 11 months ago
Kat23
Indianapolis, IN
0points
0out of 0found this answer helpful.
answer 2
You can use an HE detergent or stain remover for the PreWash option on your WF330 washer.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How many gallons of water should come out during the regular wash cycle?

I don't see the cloths soaking in water. Wanted to make sure the washer is operating normally
asked 2 years, 9 months ago
Grafton524
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I'm not sure how many gallons of water come out. The energy efficiency of your washer uses less water to get your clothes cleaner and that is why you don't see your clothes soaking like in a regular top loader. This is normal and is saving you money as well as using less resources from our environment. I hope this helps you.
answered 2 years, 5 months ago
QualityPerformanceShopper
Michigan
0points
0out of 0found this answer helpful.
answer 2
Thank you for the question. It is normal for the water to be difficult to see given the low water use of front load washers as well as the fact that Samsung's drum tilts toward the back. Because of this, there is likely more water in your washer than you realize. To determine whether your WF330 is filling with the appropriate amount of water, please click on the following link, then select "Troubleshooting ► Water Related ► There is No Water Or Not Enough Water": http://support-us.samsung.com/cyber...

This article also includes the troubleshooting tips for addressing a low-water level.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Washer WF330ANW/XAA

I've had this washer for 2 weeks now. I want to know about the clothes coming out so wet on a normal cycle, and the last 5 minutes taking a long time. Can you explain this? Sometimes the 5 minutes counts down, and sometimes it just finishes with out a count down to 1. It that normal? I keep the spin at medium most of the time. Please get back me. Thank you.
asked 2 years, 9 months ago
Joe79
Texas
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
What size loads are you doing? If you are doing smaller loads then you will experience wet clothes. You need to add bulkier items to your Samsung washer to get the maximum efficiency of your machine. It states in the manual that when doing smaller loads to add towels or a pillow to even out your load. I don't think Samsung endorses the smaller loads but that may be your issue. If not then it could be an issue with your drainage and you need to clean out your debris filter as Samsung recommends this when your water is not draining out well. Im not sure about the 5 minute countdown, but I do know that in the last five minutes it does the final spin cycle. I believe the washer adjusts itself based on load capacity and the wetness of your clothing. I hope this helps you.
answered 2 years, 5 months ago
QualityPerformanceShopper
Michigan
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having an issue with the spin cycle on your WF330ANW/XAA washer. Please click on the following link then select "Troubleshooting ► > Water Related ► > Clothes Are Very Wet At The End Of The Wash Cycle / Will Not Spin At High Speeds" for assistance determining the cause and correcting it: http://support-us.samsung.com/cyber...

If these suggestions do not help to resolve the issue, please use the link provided at the bottom of the article to request service.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My dryer makes a very loud chirping sound. Any idea what is causing this?

The sound is skreechy and high pitched, like a long E.
asked 2 years, 9 months ago
2009w
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Does it have a belt that runs from the motor to the drum to make it spin? I had this problem and it turned out that the belt was wearing out and causing the noise.
answered 2 years, 3 months ago
Kat23
Indianapolis, IN
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear your dryer is making this noise. Please click here for assistance determining the cause of the noise and whether it may require service: http://support-us.samsung.com/cyber...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can this washer wash a comforter?

asked 2 years, 9 months ago
melita72
San Antonio
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Absolutely! My 3.7 cu ft. washer can wash a king size comforter. It also states it can wash 27 towels. Now that is a lot of room!
answered 2 years, 5 months ago
QualityPerformanceShopper
Michigan
0points
0out of 0found this answer helpful.
answer 2
Thanks for the question. The WF330 is large enough to fit a king-size comforter. I would suggest checking the fabric care instructions on the comforter to confirm it is machine-washable and for advice on selecting the appropriate cycle, temperature and spin speed.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where can I find instructions on how to mount my DV431AGW dryer to a Samsung pedestal?

asked 2 years, 9 months ago
Vito46383
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I would assume that the user manual for your pedestal has all of that information.
answered 2 years, 5 months ago
QualityPerformanceShopper
Michigan
0points
0out of 0found this answer helpful.
answer 2
Thanks for the question. The pedestal should have come with installation instructions. If the pedestal model number is WE357A7W, click here for online instructions: http://www.samsung.com/us/support/s...

If you have a different model number, such as WE357A0W, please call 800-SAMSUNG for assistance.

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why does the detergent dispenser remain filled with water after the washer is finished a washing cycle

asked 2 years, 8 months ago
Zeeeeman
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I have the same issue as well with my washer. I do not know the answer to your problem but I leave the dispenser open after washing, empty all the water out that I can, wipe it out with a microfiber cloth and let it air dry. I hope this helps. If you have any other solutions please let us know.
answered 2 years, 5 months ago
QualityPerformanceShopper
Michigan
0points
0out of 0found this answer helpful.
answer 2
It's not unusual to have a small amount of water remaining in the detergent drawer at the end of the cycle. However, more than a small amount may indicate that the washer is not properly leveled, and is leaning forward somewhat. I would suggest using a carpenter's level to check both front to back and side to side leveling, ensuring that the bubble on the level is perfectly centered. Run a Rinse and Spin cycle with no clothes to determine if there is any vibration, then fine-tune the adjustment to ensure all four feet are firmly planted on the floor to minimize any vibration. Once the leveling is complete, be sure to screw the plastic leg locks into place as far up as they'll go so the legs don't become loose and change their position over time.

For additional suggestions, please click on this link to view a short how-to video on the topic: http://support-us.samsung.com/spsn/...

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Spin cycle

cloths are still to wet at the end of cycle
asked 2 years, 7 months ago
cementmixer
Roseville Ca
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If you are doing smaller loads then it is recommended in the user manual to add some bulkier items, such as towels or a pillow. The smaller loads are not energy efficient and Samsung probably cannot say it, but they probably don't recommend small loads in their front end washers. I hope this helps. If you are not doing smaller loads, then you may have a problem with your drainage and I would call a qualified Samsung tech or do a google search for your problem.
answered 2 years, 5 months ago
QualityPerformanceShopper
Michigan
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having this issue. There are several possible causes of your clothes still being very wet after the spin cycle. Please click on this link to view a short how-to video to help you troubleshoot this issue: http://support-us.samsung.com/spsn/...

If you are unable to resolve the issue using the information provided here, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

When did I purchase.

How do I find History of purchases when I log in?

The washer and dryer etc?
asked 2 years, 7 months ago
Johnnie1
Rochester, NY
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If you ordered your items via the Samsung.com website they should appear on your Account Overview page when you log in. If you purchased them from a store, they will appear under the Your Products section on the Account Overview page once you have registered them.
answered 1 year, 11 months ago
Kat23
Indianapolis, IN
0points
0out of 0found this answer helpful.
answer 2
For assistance determining the purchase date of your washer and dryer, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to help.

Thank you,
Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I wash small loads in my front loader

There is no selection for size of load. When I wash a smaller load, it is soaked at the end of the cycle.
asked 2 years, 8 months ago
dmeshrek4
ohio
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
It states in the user manual that when you have a small load of clothes that you need to either add some towels or a pillow to small loads. That is probably why your clothes ended up soaked. I don't think Samsung recommends smaller loads in their front end washers. Its also not energy efficient to do small loads as well. I hope this helps.
answered 2 years, 5 months ago
QualityPerformanceShopper
Michigan
0points
0out of 0found this answer helpful.
answer 2
It's fine to wash small loads in your washer. The automatic weight sensors will adjust the water level accordingly. If the clothes are very wet at the end of the cycle, it's possible there are too few items for distributing the weight evenly during the spin cycle. Please click on this link to view a short video that addresses this issue: http://support-us.samsung.com/spsn/...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I use Lysol Disinfecting Wipes to clean the door seal after using the machine?

asked 1 year, 11 months ago
needtocleanit
Fairport, NY 14450, USA
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I don't see why you couldn't. Isn't the main ingredient in the wipes just bleach? So I don't think there would be a difference between using the wipes and putting bleach in the machine to wash a load of clothes. Just make sure there's nothing in the wipes that eats rubber.

I just keep an old hand towel on the shelf and wipe out the little bit of excess water in the seal when I am done using the machine for the day and I leave the door open when I'm not using it. So far no funky smells or weird mold growing in the seal.
answered 1 year, 11 months ago
Kat23
Indianapolis, IN
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung. If you feel the need to, you may do so, but it isn't necessary. We recommend cleaning the door seal with a clean dry cloth. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

On the specs I noticed that the wf330 says it comes with an interior drum light ? Mine doesn't seem to have one !

asked 4 years, 5 months ago
Anonymous
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear about this confusion. The WF330 does not have a drum light in the washing machine, though the matching dryer does have a drum light.

Thank you for the comment,
Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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