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Most Recent Questions
Recent Question:
I can not close the door (latch does not hold) and I did restart cycle. What cause the problem?
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How many gallons of water is used by this washer?
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Water coming from steam jet in final spin cycle
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Can this washer and dryer be installed under a countertop?
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I can not close the door (latch does not hold) and I did restart cycle. What cause the problem?
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How many gallons of water is used by this washer?
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Water coming from steam jet in final spin cycle
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Dc out of Balance

Customer Questions & Answers for
samsung 4.3 cu. ft. Washer

Customer Questions & Answers:
48 Questions
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50 Answers
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Questions & Answers for samsung 4.3 cu. ft. Washer

Question

are the doors on this washer and dryer reversible?

asked 3 years, 5 months ago
heather12
on 4.3 cu. ft. Washer
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answer 1
no they are not reversable
answered 3 years, 5 months ago
tyjtcjsmom
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answer 2
Like most front load washers, the door on the WF330 opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible. Instructions to reverse the dryer door can be found in the User Manual, which can be downloaded from this website for your convenience.

Thank you for the question,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

washer gets stuck at 7 minutes @ spin cycle

washer wont go to full spin , gets stuck at 7 minutes
asked 2 years, 6 months ago
johnny12345
chandler az
on 4.3 cu. ft. Washer
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answer 1
Did you try to get it to spin in another cycle? I had a different brand that would spin, but only on certain settings/washing cycles.
answered 1 year, 8 months ago
Mattdurb
Clovis, NM
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answer 2
I'm sorry to hear you're having this issue. Please click on the following link for troubleshooting suggestions that may help to address this issue: http://support-us.samsung.com/cyber...

If the problem persists, please use the link provided to request service.

Thank you,
Ms. Samsung
answered 2 years, 4 months ago
MsSamsung
SamsungHQ
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Question

How much will my Washer wash at a time?

I just got the Samsung 4.0 CU. FT. Front Load Washer item number 7401SAM, was just wondering cause the salesperson told me some things about this washer and when I went to look in the manuel to double check what he had told me, cause he told me a lot and couldn't remember everything it was no where in the manuel to check at home. 1. He told me that I could wash any colors together and that nothing would fade. 2. He also told me that nothing would get fuzz balls or the little balls that you get sometimes on sheets. 3. He told me that I could wash like 15 towels at one time. 4. He also told me that I could wash like 12 pairs of jeans at one time. When I went over the manuel I didn't see any of these things mentioned in the maual and there is nowhere on this site that answered these questions either. So if someone could help me out with these 4 things that I am questionable about I would greatly appreciate it. Thanks in advance.
asked 4 years, 1 month ago
Anonymous
Virginia
on 4.3 cu. ft. Washer
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answer 1
Thank you for choosing Samsung; following are the answers to your questions:
1. While Samsung washers, including this model, have many wonderful features, I'm not aware of any machine that can guarantee colors will not fade over time, since color-fastness depends on many factors, including the fabric, dye, detergent, water temperature and exposure to sun and other elements.
2. Some fabrics are more prone to "fuzz balls" than others, and like color-fastness, this tendency is effected by many factors other than the washing machine being used.
3. The 4.0 cubic foot WF218ANB can wash 23 standard size bath towels (24" x 44") at one time.
4. Since jean sizes vary so greatly, it is difficult to provide an accurate capacity equivalent in these terms.

That said, the WF218 is a popular model with several great features, including Samsung's signature Vibration Reduction Technology which will help to significantly reduce noise and vibration, even at top spin speeds; Direct Drive motor, which also helps to reduce noise while increasing durability; and an internal heating element for sanitizing. This model is also very efficient, meeting the highest Energy Star/CEE Tier 3 standards based on both water and energy use.

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

What does the internal heater do in a WF330 washer?

Does the internal heater maintain the wash cycle water temperature during the cycle?

Do all the front loading washing machines have an internal water heater? How many of those maintain the water temperature and support a very high temp wash?
asked 3 years, 11 months ago
sushill
on 4.3 cu. ft. Washer
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answer 1
The WF330 does have an internal water heater which functions primarily to boost the temperature of the home's water supply to a minimum of 150°F to sanitize. Most, but not all, of Samsung's front load washers have the internal water heater for this purpose. During cold water wash cycles, the water temperature is regulated by cycling the hot water on and off to ensure the cold water meets the minimum 60°F temperature required by many of today's detergents. The washer controls the warm and hot water washes by regulating the hot and cold water inlet valves.

Thanks for the question,
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

How much water does the wf330anw use?

I have a Samsung wf330anw washer. My sole purpose for my purchase was for efficiency. The salesman said is uses about 8 gallons of water per load. How accurate is that? How much water does it use? And does the water level set itself for the size of the load? Thanks.
asked 3 years, 10 months ago
Anonymous
on 4.3 cu. ft. Washer
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answer 1
The WF330ANW, like other Samsung washing machines, actually uses about 13-15 gallons of water per cycle, which is considered extremely efficient. The washer does use a weight sensor to detect the size of the load. This along with other factors such as which options are selected and whether there is an oversudsing condition caused by non-HE or too much HE detergent help to determine how much water will be used.

Thank you,
Ms. Samsung
answered 3 years, 10 months ago
MsSamsung
SamsungHQ
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Question

liquid and dry laundry Detergent

When using the liquid detergent and adding dry what would be the best way to incooperate the two while washing?
asked 3 years, 7 months ago
lawn
Texas
on 4.3 cu. ft. Washer
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answer 1
Thanks for the question. The best way to use both liquid and powdered detergent in the same load would be to place one in the pre-wash compartment and the other in the detergent compartment. Another option would be to place the powder in the detergent compartment and the liquid in the bleach compartment. I would not recommend placing them in the same compartment, since it would likely lead to clumping. In addition, the bleach and fabric softener compartments are designed for liquid forms of those products only.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

on washer just bought today the timer stuck on 24 what can i do

asked 3 years, 7 months ago
coleed
on 4.3 cu. ft. Washer
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answer 1
I'm sorry to hear you're having an issue with your new WF330 washer. I would suggest cycling the power to the washer by unplugging then replugging it, or turning the circuit breaker off then on again. If the controls do not reset, please call 800-SAMSUNG to speak with an agent who can help determine whether your washer will require service.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

Why does machine not go to high spin on blankets sometimes?

Gets stuck on 7 minutes, changes spin direction, never gets to high speed spin.
asked 3 years, 5 months ago
bushel
oregon
on 4.3 cu. ft. Washer
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answer 1
I'm sorry to hear you're having issues spinning your blankets at high speeds. There are several factors that can effect the washers ability to spin at top speeds. Please click on the link below, then select Operation ► Clothes Are Very Wet At The End Of The Wash Cycle / Will Not Spin At High Speeds: http://support-us.samsung.com/cyber...

If the suggestions in this article do not resolve the issue, please use the button at the bottom of the page to submit an online service request.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

Delete Item

This item was replaced due to a problem. How do I delete it so I can list the replacement ?
asked 3 years, 5 months ago
trainsaz
Arizona USA
on 4.3 cu. ft. Washer
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answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

How often do I need to drain the water from the washer?

asked 3 years, 5 months ago
Alfie
Orlando
on 4.3 cu. ft. Washer
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answer 1
The WF330, like other Samsung washers, should drain automatically. If yours does not, please make sure the washer is properly leveled both front to back and side to side, make sure the drain hose is not inserted too far into the drain pipe and that there are no bends or kinks in the drain hose that might cause a blockage. Samsung also recommends cleaning the debris filter on a regular basis (at least once per month). To avoid spillage when cleaning the debris filter, it's important to first empty the rubber drain tube located next to the debris filter into a container. For more information, please refer to the User Manual.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
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Question

please give me a "general" idea of what an oversized load is. ie- 4 pair jeans, or a weight is good.

asked 3 years, 4 months ago
004501760trc
on 4.3 cu. ft. Washer
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answer 1
Thank you for the question. For the sake of consistency, the capacity of Samsung's washers are equated to the maximum number of standard, 24" x 44" bath towels they can hold. The 4.3 cubic foot WF330ANB can hold up to 26 of these towels, so anything more than that would be considered "oversized".

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
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Question

what is the color of the touch up paint for model WF330ANB/XAA washer

asked 3 years, 4 months ago
rwbreault
on 4.3 cu. ft. Washer
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answer 1
Thank you for the question. Unfortunately, Samsung does not have touch up paint available for the Breakwater Blue WF330ANB washer. I would suggest contacting your local appliance, hardware or home improvement store for advice on finding paint that will suit your needs.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

I would like to find parts for the pedestal/drawer...lost several of the screws and rubber washers in the move

asked 3 years, 3 months ago
Anonymous
97205
on 4.3 cu. ft. Washer
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answer 1
For information and availability of Samsung parts and accessories, including the DC99-00870B hardware kit for your pedestal, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

Why isn't the Blue Steam Washer/Dryer set reviewed by Consumer Reports or anyone else where the Larger Stainless is reviewed by everyone.

Does it have problems and what are the difference in options besides color and size?
asked 4 years ago
Anonymous
75160
on 4.3 cu. ft. Washer
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answer 1
Thank you for the question. I cannot tell you why Consumer Reports did not choose to review the WF330 washer, but I can tell you that there are many products on the market that have not been reviewed by them, so this is not an indication of the quality of the product.

The 4.3 cubic foot capacity WF330 offers many of the same features and specs as the "larger stainless" models, namely the WF448 and WF520 models, such as Direct Drive Motor, Stainless Steel Diamond Drum, VRT and Internal Water Heater for Sanitizing, and it also offers PureCycle like the WF520. Notably, however, the WF330 washer and DV330 dryer do not have the steam feature. If steam is important to you, you may want to consider the 520, 448, 419 or 350 washer/dryer pairs.

If the Breakwater Blue color is a priority for you, then I can tell you that the 330 pair is of the same high quality and workmanship as the other Samsung models which, among other things, earned the JD Power & Associates Overall Customer Satisfaction Award for Washing Machines in 2009.

Thank you for your interest in Samsung,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

Can not get baseball pants clean w/ this washer! Any tips? I have tried every cycle.

asked 3 years, 1 month ago
kevin2011
on 4.3 cu. ft. Washer
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answer 1
I'm sorry to hear you're having difficulty getting your baseball pants clean. Some stains can be effectively removed by pre-treating them with a stain remover, or by washing them in hot water, for example, while others should not be washed in hot water. The internal heater in the WF330 can be used to boost the temperature to above 150°F during the Sanitize cycle, if heat is what's needed. It's important to consult the fabric care label on the garment, however, to ensure it can be washed safely in hot water.

It's also important to use only the recommended amount of HE detergent in front load washers. Using non-HE formulations, or too much HE, can cause oversudsing which can prevent detergent from rinsing completely and leaving your clothes as clean as they can be.

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

How much clearance do I need to the walls?

I just bought the WF330ANW washer and matching DV330AEW dryer, which will be delivered this Friday. I'm installing a washer pan with a drain pipe, and was wondering how much clearance I need around the washer/dryer, which will be stacked. How much room do I need to allow between the walls and the side, and the back of the units?
asked 3 years, 1 month ago
PhilipG
on 4.3 cu. ft. Washer
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answer 1
Thanks for the question, and for choosing Samsung. The amount of clearance needed around your stacked washer and dryer depends in part on whether they will be installed in a closet or alcove, or out in the open with plenty of air circulation. In addition, since the stacked electric dryer can be vented out the back or sides, the location of the vent will also effect the clearance. It's important to note that, when stacked using the SK-5A stacking kit, the dryer overhangs the back of the washer by about 5", making the total stacked depth of the units 35-1/4", not including the vent duct. I would suggest you download the user manuals for both products and review the sections on installation and location considerations. For your convenience, here are the links to the downloadable manuals:

WF330ANW washer: http://www.samsung.com/us/support/s...

DV330AEW dryer: http://www.samsung.com/us/support/d...

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

just purchased wf330 washer & dv300 dryer and all polyester clothes are very wrinkled

how do i fix this? my old dryer would take any wrinkles out of polyester by throwing in a wet cheesecloth towel and turning it on for 15 minutes but I CANNOT get the wrinkles out of these clothes no matter how i have tried. what do i do?????
asked 3 years, 1 month ago
Sssin
on 4.3 cu. ft. Washer
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answer 1
I'm sorry to hear your clothes are coming out wrinkled. I would suggest you try reducing the spin speed for wash cycles that contain the polyester or other clothes that tend to hold wrinkles despite the time in the dryer. The high spin speeds on Samsung's front load washers, which may be as much as two or three times faster than many traditional top loaders, may cause some items to come out of the washer with wrinkles "pressed" into them. While this helps to reduce energy use by making it possible for the nearly-dry clothes to spend less time in the dryer, some types of fabrics may benefit from a low or medium spin speed instead.

Thanks for the question,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

The water going into my machine doesn't appear to be very much. Is this normal?

asked 3 years, 1 month ago
hollancl
Florida
on 4.3 cu. ft. Washer
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answer 1
Thank you for the question. It is normal for the water to be difficult to see given the low water use of front load washers as well as the fact that Samsung's drum tilts toward the back. Because of this, there is likely more water in your washer than you realize. To determine whether your WF330 is filling with the appropriate amount of water, please click on the following link, then select "Troubleshooting ► Water Related ► There is No Water Or Not Enough Water": http://support-us.samsung.com/cyber...

This article also includes the troubleshooting tips for addressing a low-water level.

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

how do you change to drain hose for WF33OANB/XAA

asked 3 years, 1 month ago
ScubaD
on 4.3 cu. ft. Washer
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answer 1
The drain hose on the WF330ANB/XAA is factory-installed and Samsung recommends having it replaced, if necessary, by a qualified technician. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
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Question

Why is water is staying in the softener dispenser.

asked 3 years, 1 month ago
Anonymous
on 4.3 cu. ft. Washer
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answer 1
If the fabric softener remains in the dispenser at the end of the wash cycle, it is likely that either:
- the dispenser drawer is clogged;
- the water is not reaching the compartment with enough pressure to flush the softener out;
- the washer is not level.

Try removing the drawer and rinsing it thoroughly with warm water to remove all detergent residue. Next, place a carpenter's level on top of the washing machine, checking both front to back and side to side leveling. If the washer is leaning forward, it may prevent the drawer from draining properly. Adjust the leveling legs as necessary, running a test "Rinse and Spin" cycle before tightening the leg locks to be sure all four feet are firmly planted on the floor to prevent vibration. Finally, clean the inlet water hose filter screens and make sure the water valves are turned back on all the way.

If the problem still persists, please call 800-SAMSUNG to speak with an agent who can assist you further and schedule service if necessary.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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