I'm sorry to hear you're having these issues with your new washer. Please refer to the cycle chart in the back of your user manual for estimated cycle times. Actual times may vary somewhat depending on the size of the load, the supplied water pressure and temperature, selected options, type of detergent used, and whether the machine is properly leveled. However, if your wash times vary excessively from the estimated ones, please click on the following link for a how-to video on properly leveling the washer: http://support-us.samsung.com/spsn/...
If your clothes are coming out too wrinkled, you can try reducing the spin speed setting on the washer. The WF330, like other high efficiency front load washers, can spin at speeds 2-3 times those of traditional top loaders, helping to extract much more water from the clothes so they can spend less time in the dryer, which helps to save energy. Some fabrics, however, are better cared for by spinning at slower speeds.
I hope this information has helped address your concerns. If I can be of further assistance, please feel free to submit another question.
answered 1 year, 6 months ago