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Customer Questions & Answers for
samsung 4.3 cu. ft. Washer

Customer Questions & Answers:
48 Questions
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50 Answers
Overall Rating:
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Questions & Answers for samsung 4.3 cu. ft. Washer

Question

are the doors on this washer and dryer reversible?

asked 3 years, 2 months ago
heather12
on 4.3 cu. ft. Washer
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answer 1
no they are not reversable
answered 3 years, 2 months ago
tyjtcjsmom
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answer 2
Like most front load washers, the door on the WF330 opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible. Instructions to reverse the dryer door can be found in the User Manual, which can be downloaded from this website for your convenience.

Thank you for the question,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
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Question

washer gets stuck at 7 minutes @ spin cycle

washer wont go to full spin , gets stuck at 7 minutes
asked 2 years, 3 months ago
johnny12345
chandler az
on 4.3 cu. ft. Washer
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answer 1
Did you try to get it to spin in another cycle? I had a different brand that would spin, but only on certain settings/washing cycles.
answered 1 year, 4 months ago
Mattdurb
Clovis, NM
0points
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answer 2
I'm sorry to hear you're having this issue. Please click on the following link for troubleshooting suggestions that may help to address this issue: http://support-us.samsung.com/cyber...

If the problem persists, please use the link provided to request service.

Thank you,
Ms. Samsung
answered 2 years, 1 month ago
MsSamsung
SamsungHQ
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Question

What does the internal heater do in a WF330 washer?

Does the internal heater maintain the wash cycle water temperature during the cycle?

Do all the front loading washing machines have an internal water heater? How many of those maintain the water temperature and support a very high temp wash?
asked 3 years, 8 months ago
sushill
on 4.3 cu. ft. Washer
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answer 1
The WF330 does have an internal water heater which functions primarily to boost the temperature of the home's water supply to a minimum of 150°F to sanitize. Most, but not all, of Samsung's front load washers have the internal water heater for this purpose. During cold water wash cycles, the water temperature is regulated by cycling the hot water on and off to ensure the cold water meets the minimum 60°F temperature required by many of today's detergents. The washer controls the warm and hot water washes by regulating the hot and cold water inlet valves.

Thanks for the question,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

How much water does the wf330anw use?

I have a Samsung wf330anw washer. My sole purpose for my purchase was for efficiency. The salesman said is uses about 8 gallons of water per load. How accurate is that? How much water does it use? And does the water level set itself for the size of the load? Thanks.
asked 3 years, 7 months ago
Anonymous
on 4.3 cu. ft. Washer
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answer 1
The WF330ANW, like other Samsung washing machines, actually uses about 13-15 gallons of water per cycle, which is considered extremely efficient. The washer does use a weight sensor to detect the size of the load. This along with other factors such as which options are selected and whether there is an oversudsing condition caused by non-HE or too much HE detergent help to determine how much water will be used.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

liquid and dry laundry Detergent

When using the liquid detergent and adding dry what would be the best way to incooperate the two while washing?
asked 3 years, 3 months ago
lawn
Texas
on 4.3 cu. ft. Washer
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answer 1
Thanks for the question. The best way to use both liquid and powdered detergent in the same load would be to place one in the pre-wash compartment and the other in the detergent compartment. Another option would be to place the powder in the detergent compartment and the liquid in the bleach compartment. I would not recommend placing them in the same compartment, since it would likely lead to clumping. In addition, the bleach and fabric softener compartments are designed for liquid forms of those products only.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
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Question

on washer just bought today the timer stuck on 24 what can i do

asked 3 years, 3 months ago
coleed
on 4.3 cu. ft. Washer
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1 answer
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answer 1
I'm sorry to hear you're having an issue with your new WF330 washer. I would suggest cycling the power to the washer by unplugging then replugging it, or turning the circuit breaker off then on again. If the controls do not reset, please call 800-SAMSUNG to speak with an agent who can help determine whether your washer will require service.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
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Question

Why does machine not go to high spin on blankets sometimes?

Gets stuck on 7 minutes, changes spin direction, never gets to high speed spin.
asked 3 years, 2 months ago
bushel
oregon
on 4.3 cu. ft. Washer
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1 answer
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answer 1
I'm sorry to hear you're having issues spinning your blankets at high speeds. There are several factors that can effect the washers ability to spin at top speeds. Please click on the link below, then select Operation ► Clothes Are Very Wet At The End Of The Wash Cycle / Will Not Spin At High Speeds: http://support-us.samsung.com/cyber...

If the suggestions in this article do not resolve the issue, please use the button at the bottom of the page to submit an online service request.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
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Question

Delete Item

This item was replaced due to a problem. How do I delete it so I can list the replacement ?
asked 3 years, 2 months ago
trainsaz
Arizona USA
on 4.3 cu. ft. Washer
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answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
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Question

Why isn't the Blue Steam Washer/Dryer set reviewed by Consumer Reports or anyone else where the Larger Stainless is reviewed by everyone.

Does it have problems and what are the difference in options besides color and size?
asked 3 years, 9 months ago
Anonymous
75160
on 4.3 cu. ft. Washer
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answer 1
Thank you for the question. I cannot tell you why Consumer Reports did not choose to review the WF330 washer, but I can tell you that there are many products on the market that have not been reviewed by them, so this is not an indication of the quality of the product.

The 4.3 cubic foot capacity WF330 offers many of the same features and specs as the "larger stainless" models, namely the WF448 and WF520 models, such as Direct Drive Motor, Stainless Steel Diamond Drum, VRT and Internal Water Heater for Sanitizing, and it also offers PureCycle like the WF520. Notably, however, the WF330 washer and DV330 dryer do not have the steam feature. If steam is important to you, you may want to consider the 520, 448, 419 or 350 washer/dryer pairs.

If the Breakwater Blue color is a priority for you, then I can tell you that the 330 pair is of the same high quality and workmanship as the other Samsung models which, among other things, earned the JD Power & Associates Overall Customer Satisfaction Award for Washing Machines in 2009.

Thank you for your interest in Samsung,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
0points
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Question

please give me a "general" idea of what an oversized load is. ie- 4 pair jeans, or a weight is good.

asked 3 years, 1 month ago
004501760trc
on 4.3 cu. ft. Washer
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1 answer
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answer 1
Thank you for the question. For the sake of consistency, the capacity of Samsung's washers are equated to the maximum number of standard, 24" x 44" bath towels they can hold. The 4.3 cubic foot WF330ANB can hold up to 26 of these towels, so anything more than that would be considered "oversized".

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
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Question

what is the color of the touch up paint for model WF330ANB/XAA washer

asked 3 years ago
rwbreault
on 4.3 cu. ft. Washer
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1 answer
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answer 1
Thank you for the question. Unfortunately, Samsung does not have touch up paint available for the Breakwater Blue WF330ANB washer. I would suggest contacting your local appliance, hardware or home improvement store for advice on finding paint that will suit your needs.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
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Question

How much clearance do I need to the walls?

I just bought the WF330ANW washer and matching DV330AEW dryer, which will be delivered this Friday. I'm installing a washer pan with a drain pipe, and was wondering how much clearance I need around the washer/dryer, which will be stacked. How much room do I need to allow between the walls and the side, and the back of the units?
asked 2 years, 10 months ago
PhilipG
on 4.3 cu. ft. Washer
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answer 1
Thanks for the question, and for choosing Samsung. The amount of clearance needed around your stacked washer and dryer depends in part on whether they will be installed in a closet or alcove, or out in the open with plenty of air circulation. In addition, since the stacked electric dryer can be vented out the back or sides, the location of the vent will also effect the clearance. It's important to note that, when stacked using the SK-5A stacking kit, the dryer overhangs the back of the washer by about 5", making the total stacked depth of the units 35-1/4", not including the vent duct. I would suggest you download the user manuals for both products and review the sections on installation and location considerations. For your convenience, here are the links to the downloadable manuals:

WF330ANW washer: http://www.samsung.com/us/support/s...

DV330AEW dryer: http://www.samsung.com/us/support/d...

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
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Question

The water going into my machine doesn't appear to be very much. Is this normal?

asked 2 years, 10 months ago
hollancl
Florida
on 4.3 cu. ft. Washer
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answer 1
Thank you for the question. It is normal for the water to be difficult to see given the low water use of front load washers as well as the fact that Samsung's drum tilts toward the back. Because of this, there is likely more water in your washer than you realize. To determine whether your WF330 is filling with the appropriate amount of water, please click on the following link, then select "Troubleshooting ► Water Related ► There is No Water Or Not Enough Water": http://support-us.samsung.com/cyber...

This article also includes the troubleshooting tips for addressing a low-water level.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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Question

how do you change to drain hose for WF33OANB/XAA

asked 2 years, 10 months ago
ScubaD
on 4.3 cu. ft. Washer
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answer 1
The drain hose on the WF330ANB/XAA is factory-installed and Samsung recommends having it replaced, if necessary, by a qualified technician. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
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Question

Why is water is staying in the softener dispenser.

asked 2 years, 9 months ago
Anonymous
on 4.3 cu. ft. Washer
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answer 1
If the fabric softener remains in the dispenser at the end of the wash cycle, it is likely that either:
- the dispenser drawer is clogged;
- the water is not reaching the compartment with enough pressure to flush the softener out;
- the washer is not level.

Try removing the drawer and rinsing it thoroughly with warm water to remove all detergent residue. Next, place a carpenter's level on top of the washing machine, checking both front to back and side to side leveling. If the washer is leaning forward, it may prevent the drawer from draining properly. Adjust the leveling legs as necessary, running a test "Rinse and Spin" cycle before tightening the leg locks to be sure all four feet are firmly planted on the floor to prevent vibration. Finally, clean the inlet water hose filter screens and make sure the water valves are turned back on all the way.

If the problem still persists, please call 800-SAMSUNG to speak with an agent who can assist you further and schedule service if necessary.

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
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Question

What would cause oily spots to be on my clothes when they come out of the washer?

I just purchased a Samsung fl washer and dryer and my clothes are coming out of the washer with oily spots on them. I don't use fabric softener and I don't put too much HE detergent in the machine.
asked 2 years, 9 months ago
theritsch
on 4.3 cu. ft. Washer
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answer 1
I'm sorry to hear you're having this issue. Please click on the link below then select "Troubleshooting ► > Clothing And Laundry ► > Stains On Clothes": http://support-us.samsung.com/cyber...

If this explanation does not help to resolve your issue, please call 800-SAMSUNG for further assistance.

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
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Question

How do I install a new rubber sealer/diaphragm to my Samsung washing machine?

asked 3 years, 2 months ago
BMeyer
Iowa
on 4.3 cu. ft. Washer
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answer 1
I'm sorry to hear you're having a problem with the door gasket on your WF330 washer. I would suggest having service performed by a trained professional to ensure the gasket is properly installed to prevent leaking. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

What is the Modified Energy Factor and also the Water Factor of this washer?

I need this information to complete an Energy Star rebate.
asked 2 years, 10 months ago
everythingsamsung
on 4.3 cu. ft. Washer
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answer 1
Thanks for the question. The MEF (Modified Energy Factor) and Water Factor of Samsung's WF330ANB washer are 2.76 and 3.1, respectively. This information can also be found on Energy Star's website.

- Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
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Question

Is it normal for the drain pump cycle on for 5 seconds, off 5 seconds, on for 30 seconds, off 5, then on

I purchased a WF330ANW last month and i hear what sounds like the drain pump, cycle on and off a lot.
sometimes it on 5 seconds then off 5 seconds then on 60 plus seconds then off 5 seconds then on 5 seconds, etc..
everything seems to drain, but the on cycle off cycle routine is concerning, is this normal to hear the system cycle on and off. No errors on display
asked 2 years, 10 months ago
lowes2011
on 4.3 cu. ft. Washer
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answer 1
Yes, it is normal for the drain pump to cycle on and off as needed.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
0points
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Question

My washer will not drain. I get a 'nd' error and the washer stops.

I have drained the filter drain repeatedly, and cleaned the filter (although it seem clean and clog free). I have had this washer approx. 12 months. What do I do to fix this?
asked 2 years, 8 months ago
ebaylus
on 4.3 cu. ft. Washer
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answer 1
I'm sorry to hear you're having this issue with your WF330ANB. If you've cleaned the debris filter and the 'nd' code is still displayed, try cycling the power to the washer by unplugging it or turning the circuit breaker off then on again. If the code persists, your washer will likely require service. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
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