Looking for Answers about samsung 4.3 cu. ft. Washer?

Like most front load washers, the door on the WF330 opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible. Instructions to reverse the dryer door can be found in the User Manual, which can be downloaded from this website for your convenience.

Thank you for the question,
Ms. Samsung

Did you try to get it to spin in another cycle? I had a different brand that would spin, but only on certain settings/washing cycles.

Thank you for choosing Samsung; following are the answers to your questions:
1. While Samsung washers, including this model, have many wonderful features, I'm not aware of any machine that can guarantee colors will not fade over time, since color-fastness depends on many factors, including the fabric, dye, detergent, water temperature and exposure to sun and other elements.
2. Some fabrics are more prone to "fuzz balls" than others, and like color-fastness, this tendency is effected by many factors other than the washing machine being used.
3. The 4.0 cubic foot WF218ANB can wash 23 standard size bath towels (24" x 44") at one time.
4. Since jean sizes vary so greatly, it is difficult to provide an accurate capacity equivalent in these terms.

That said, the WF218 is a popular model with several great features, including Samsung's signature Vibration Reduction Technology which will help to significantly reduce noise and vibration, even at top spin speeds; Direct Drive motor, which also helps to reduce noise while increasing durability; and an internal heating element for sanitizing. This model is also very efficient, meeting the highest Energy Star/CEE Tier 3 standards based on both water and energy use.

- Ms. Samsung

The WF330 does have an internal water heater which functions primarily to boost the temperature of the home's water supply to a minimum of 150°F to sanitize. Most, but not all, of Samsung's front load washers have the internal water heater for this purpose. During cold water wash cycles, the water temperature is regulated by cycling the hot water on and off to ensure the cold water meets the minimum 60°F temperature required by many of today's detergents. The washer controls the warm and hot water washes by regulating the hot and cold water inlet valves.

Thanks for the question,
Ms. Samsung

The WF330ANW, like other Samsung washing machines, actually uses about 13-15 gallons of water per cycle, which is considered extremely efficient. The washer does use a weight sensor to detect the size of the load. This along with other factors such as which options are selected and whether there is an oversudsing condition caused by non-HE or too much HE detergent help to determine how much water will be used.

Thank you,
Ms. Samsung

The WF330, like other Samsung washers, should drain automatically. If yours does not, please make sure the washer is properly leveled both front to back and side to side, make sure the drain hose is not inserted too far into the drain pipe and that there are no bends or kinks in the drain hose that might cause a blockage. Samsung also recommends cleaning the debris filter on a regular basis (at least once per month). To avoid spillage when cleaning the debris filter, it's important to first empty the rubber drain tube located next to the debris filter into a container. For more information, please refer to the User Manual.

Thank you,
Ms. Samsung

For information and availability of Samsung parts and accessories, including the DC99-00870B hardware kit for your pedestal, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung

Thanks for the question. The best way to use both liquid and powdered detergent in the same load would be to place one in the pre-wash compartment and the other in the detergent compartment. Another option would be to place the powder in the detergent compartment and the liquid in the bleach compartment. I would not recommend placing them in the same compartment, since it would likely lead to clumping. In addition, the bleach and fabric softener compartments are designed for liquid forms of those products only.

- Ms. Samsung

I'm sorry to hear you're having an issue with your new WF330 washer. I would suggest cycling the power to the washer by unplugging then replugging it, or turning the circuit breaker off then on again. If the controls do not reset, please call 800-SAMSUNG to speak with an agent who can help determine whether your washer will require service.

Thank you,
Ms. Samsung

I'm sorry to hear you're having difficulty getting your baseball pants clean. Some stains can be effectively removed by pre-treating them with a stain remover, or by washing them in hot water, for example, while others should not be washed in hot water. The internal heater in the WF330 can be used to boost the temperature to above 150°F during the Sanitize cycle, if heat is what's needed. It's important to consult the fabric care label on the garment, however, to ensure it can be washed safely in hot water.

It's also important to use only the recommended amount of HE detergent in front load washers. Using non-HE formulations, or too much HE, can cause oversudsing which can prevent detergent from rinsing completely and leaving your clothes as clean as they can be.

- Ms. Samsung

I'm sorry to hear your clothes are coming out wrinkled. I would suggest you try reducing the spin speed for wash cycles that contain the polyester or other clothes that tend to hold wrinkles despite the time in the dryer. The high spin speeds on Samsung's front load washers, which may be as much as two or three times faster than many traditional top loaders, may cause some items to come out of the washer with wrinkles "pressed" into them. While this helps to reduce energy use by making it possible for the nearly-dry clothes to spend less time in the dryer, some types of fabrics may benefit from a low or medium spin speed instead.

Thanks for the question,
Ms. Samsung

I'm sorry to hear you're having issues spinning your blankets at high speeds. There are several factors that can effect the washers ability to spin at top speeds. Please click on the link below, then select Operation ► Clothes Are Very Wet At The End Of The Wash Cycle / Will Not Spin At High Speeds: http://support-us.samsung.com/cyber...

If the suggestions in this article do not resolve the issue, please use the button at the bottom of the page to submit an online service request.

Thank you,
Ms. Samsung

For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung

Thank you for the question. For the sake of consistency, the capacity of Samsung's washers are equated to the maximum number of standard, 24" x 44" bath towels they can hold. The 4.3 cubic foot WF330ANB can hold up to 26 of these towels, so anything more than that would be considered "oversized".

- Ms. Samsung

Thank you for the question. Unfortunately, Samsung does not have touch up paint available for the Breakwater Blue WF330ANB washer. I would suggest contacting your local appliance, hardware or home improvement store for advice on finding paint that will suit your needs.

- Ms. Samsung

You may have have accidentally pressed the signal button on the right side and selected no sound. Try pressing the button again and see if it fixes it.

I'm sorry to hear you're having these issues with your new washer. Please refer to the cycle chart in the back of your user manual for estimated cycle times. Actual times may vary somewhat depending on the size of the load, the supplied water pressure and temperature, selected options, type of detergent used, and whether the machine is properly leveled. However, if your wash times vary excessively from the estimated ones, please click on the following link for a how-to video on properly leveling the washer: http://support-us.samsung.com/spsn/...

If your clothes are coming out too wrinkled, you can try reducing the spin speed setting on the washer. The WF330, like other high efficiency front load washers, can spin at speeds 2-3 times those of traditional top loaders, helping to extract much more water from the clothes so they can spend less time in the dryer, which helps to save energy. Some fabrics, however, are better cared for by spinning at slower speeds.

I hope this information has helped address your concerns. If I can be of further assistance, please feel free to submit another question.

Thank you!
Ms. Samsung

Thank you for the question. It's not unusual to have a small amount of water remaining in the detergent drawer at the end of the cycle. However, more than a small amount may indicate that the washer is not properly leveled, and is leaning forward somewhat. I would suggest using a carpenter's level to check both front to back and side to side leveling, ensuring that the bubble on the level is perfectly centered. Run a Spin Only or Rinse and Spin cycle to determine if there is any vibration, then fine-tune the adjustment to ensure all four feet are firmly planted on the floor to minimize any vibration. Once the leveling is complete, be sure to screw the plastic leg locks into place as far up as they'll go so the legs don't become loose and change their position over time.

- Ms. Samsung

Thanks for the question, and for choosing Samsung. The amount of clearance needed around your stacked washer and dryer depends in part on whether they will be installed in a closet or alcove, or out in the open with plenty of air circulation. In addition, since the stacked electric dryer can be vented out the back or sides, the location of the vent will also effect the clearance. It's important to note that, when stacked using the SK-5A stacking kit, the dryer overhangs the back of the washer by about 5", making the total stacked depth of the units 35-1/4", not including the vent duct. I would suggest you download the user manuals for both products and review the sections on installation and location considerations. For your convenience, here are the links to the downloadable manuals:

WF330ANW washer: http://www.samsung.com/us/support/s...

DV330AEW dryer: http://www.samsung.com/us/support/d...

- Ms. Samsung

I'm sorry to hear you've had an error code on your WF330. If it was "3E", this could indicate a problem with the motor. Please try restarting the cycle. If the code returns, your washer will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

To download a pdf copy of the User Manual, click here: http://www.samsung.com/us/support/d...

- Ms. Samsung