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Most Recent Questions
Recent Question:
How many gallons of water is used by this washer?
Recent Question:
Can this washer and dryer be installed under a countertop?
Recent Question:
I have a front-load steam washer. Is it supposed to steam on all cycles, even using cold water? I have not pushed the steam button.
Questions with Most Recent Answers
Question:
Can this washer and dryer be installed under a countertop?
Question:
How many gallons of water is used by this washer?
Question:
I have a front-load steam washer. Is it supposed to steam on all cycles, even using cold water? I have not pushed the steam button.
Question:
Does anyone know the Diameter of the drain hose; inside and/or outside? I need to replace it with a longer one.

Customer Questions & Answers for
4.3 cu. ft. Washer

Customer Questions & Answers:
48 Questions
 | 
50 Answers
Overall Rating:
4.636 out of 5
4.6
out of
5
(44 Reviews)44

Questions & Answers for samsung 4.3 cu. ft. Washer

Question

are the doors on this washer and dryer reversible?

asked 3 years, 6 months ago
heather12
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
no they are not reversable
answered 3 years, 6 months ago
tyjtcjsmom
0points
0out of 0found this answer helpful.
answer 2
Like most front load washers, the door on the WF330 opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible. Instructions to reverse the dryer door can be found in the User Manual, which can be downloaded from this website for your convenience.

Thank you for the question,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

washer gets stuck at 7 minutes @ spin cycle

washer wont go to full spin , gets stuck at 7 minutes
asked 2 years, 7 months ago
johnny12345
chandler az
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Did you try to get it to spin in another cycle? I had a different brand that would spin, but only on certain settings/washing cycles.
answered 1 year, 8 months ago
Mattdurb
Clovis, NM
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you're having this issue. Please click on the following link for troubleshooting suggestions that may help to address this issue: http://support-us.samsung.com/cyber...

If the problem persists, please use the link provided to request service.

Thank you,
Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How much will my Washer wash at a time?

I just got the Samsung 4.0 CU. FT. Front Load Washer item number 7401SAM, was just wondering cause the salesperson told me some things about this washer and when I went to look in the manuel to double check what he had told me, cause he told me a lot and couldn't remember everything it was no where in the manuel to check at home. 1. He told me that I could wash any colors together and that nothing would fade. 2. He also told me that nothing would get fuzz balls or the little balls that you get sometimes on sheets. 3. He told me that I could wash like 15 towels at one time. 4. He also told me that I could wash like 12 pairs of jeans at one time. When I went over the manuel I didn't see any of these things mentioned in the maual and there is nowhere on this site that answered these questions either. So if someone could help me out with these 4 things that I am questionable about I would greatly appreciate it. Thanks in advance.
asked 4 years, 2 months ago
Anonymous
Virginia
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for choosing Samsung; following are the answers to your questions:
1. While Samsung washers, including this model, have many wonderful features, I'm not aware of any machine that can guarantee colors will not fade over time, since color-fastness depends on many factors, including the fabric, dye, detergent, water temperature and exposure to sun and other elements.
2. Some fabrics are more prone to "fuzz balls" than others, and like color-fastness, this tendency is effected by many factors other than the washing machine being used.
3. The 4.0 cubic foot WF218ANB can wash 23 standard size bath towels (24" x 44") at one time.
4. Since jean sizes vary so greatly, it is difficult to provide an accurate capacity equivalent in these terms.

That said, the WF218 is a popular model with several great features, including Samsung's signature Vibration Reduction Technology which will help to significantly reduce noise and vibration, even at top spin speeds; Direct Drive motor, which also helps to reduce noise while increasing durability; and an internal heating element for sanitizing. This model is also very efficient, meeting the highest Energy Star/CEE Tier 3 standards based on both water and energy use.

- Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why isn't the Blue Steam Washer/Dryer set reviewed by Consumer Reports or anyone else where the Larger Stainless is reviewed by everyone.

Does it have problems and what are the difference in options besides color and size?
asked 4 years, 1 month ago
Anonymous
75160
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. I cannot tell you why Consumer Reports did not choose to review the WF330 washer, but I can tell you that there are many products on the market that have not been reviewed by them, so this is not an indication of the quality of the product.

The 4.3 cubic foot capacity WF330 offers many of the same features and specs as the "larger stainless" models, namely the WF448 and WF520 models, such as Direct Drive Motor, Stainless Steel Diamond Drum, VRT and Internal Water Heater for Sanitizing, and it also offers PureCycle like the WF520. Notably, however, the WF330 washer and DV330 dryer do not have the steam feature. If steam is important to you, you may want to consider the 520, 448, 419 or 350 washer/dryer pairs.

If the Breakwater Blue color is a priority for you, then I can tell you that the 330 pair is of the same high quality and workmanship as the other Samsung models which, among other things, earned the JD Power & Associates Overall Customer Satisfaction Award for Washing Machines in 2009.

Thank you for your interest in Samsung,
Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What does the internal heater do in a WF330 washer?

Does the internal heater maintain the wash cycle water temperature during the cycle?

Do all the front loading washing machines have an internal water heater? How many of those maintain the water temperature and support a very high temp wash?
asked 4 years ago
sushill
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The WF330 does have an internal water heater which functions primarily to boost the temperature of the home's water supply to a minimum of 150°F to sanitize. Most, but not all, of Samsung's front load washers have the internal water heater for this purpose. During cold water wash cycles, the water temperature is regulated by cycling the hot water on and off to ensure the cold water meets the minimum 60°F temperature required by many of today's detergents. The washer controls the warm and hot water washes by regulating the hot and cold water inlet valves.

Thanks for the question,
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

liquid and dry laundry Detergent

When using the liquid detergent and adding dry what would be the best way to incooperate the two while washing?
asked 3 years, 7 months ago
lawn
Texas
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The best way to use both liquid and powdered detergent in the same load would be to place one in the pre-wash compartment and the other in the detergent compartment. Another option would be to place the powder in the detergent compartment and the liquid in the bleach compartment. I would not recommend placing them in the same compartment, since it would likely lead to clumping. In addition, the bleach and fabric softener compartments are designed for liquid forms of those products only.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why is the detergent compartment full of water at the end of each load?

I actually checked mid-cycle to see if it was full of water, which it wasn't. But after each load the compartment is full of water. It doesn't seem like this is normal since the owner's manual doesn't mention having to empty that compartment.
asked 3 years, 7 months ago
jenp
lancaster, pa
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. It's not unusual to have a small amount of water remaining in the detergent drawer at the end of the cycle. However, more than a small amount may indicate that the washer is not properly leveled, and is leaning forward somewhat. I would suggest using a carpenter's level to check both front to back and side to side leveling, ensuring that the bubble on the level is perfectly centered. Run a Spin Only or Rinse and Spin cycle to determine if there is any vibration, then fine-tune the adjustment to ensure all four feet are firmly planted on the floor to minimize any vibration. Once the leveling is complete, be sure to screw the plastic leg locks into place as far up as they'll go so the legs don't become loose and change their position over time.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

hooked up new washer.no manual came with it.

Tried to wash towels. part way through cycle.it stopped and gave code e3. what does e3 mean?
asked 3 years, 7 months ago
punkpixie85
bonney lake
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you've had an error code on your WF330. If it was "3E", this could indicate a problem with the motor. Please try restarting the cycle. If the code returns, your washer will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

To download a pdf copy of the User Manual, click here: http://www.samsung.com/us/support/d...

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the part number for a pedistal for a WF330ANB/XAA in Breakwater Blue

asked 3 years, 7 months ago
Anonymous
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The matching pedestal model numbers for the Breakwater Blue WF330ANB washer are the WE357A7B or WE357A0B. The WE357A0B has the new Quick Install system compared to the WE357A7B, which relies on a pedestal hardware kit for secure installation.

Thank you for your interest,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How often do I need to drain the water from the washer?

asked 3 years, 6 months ago
Alfie
Orlando
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The WF330, like other Samsung washers, should drain automatically. If yours does not, please make sure the washer is properly leveled both front to back and side to side, make sure the drain hose is not inserted too far into the drain pipe and that there are no bends or kinks in the drain hose that might cause a blockage. Samsung also recommends cleaning the debris filter on a regular basis (at least once per month). To avoid spillage when cleaning the debris filter, it's important to first empty the rubber drain tube located next to the debris filter into a container. For more information, please refer to the User Manual.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

please give me a "general" idea of what an oversized load is. ie- 4 pair jeans, or a weight is good.

asked 3 years, 5 months ago
004501760trc
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. For the sake of consistency, the capacity of Samsung's washers are equated to the maximum number of standard, 24" x 44" bath towels they can hold. The 4.3 cubic foot WF330ANB can hold up to 26 of these towels, so anything more than that would be considered "oversized".

- Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I would like to find parts for the pedestal/drawer...lost several of the screws and rubber washers in the move

asked 3 years, 4 months ago
Anonymous
97205
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories, including the DC99-00870B hardware kit for your pedestal, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why does new washer back panel vibrates when in spin cycle?

asked 3 years, 3 months ago
newmachine
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the WF330ANB is installed and operating properly, the Vibration Reduction Technology should be very effective in significantly reducing noise and vibration. Please follow this link to view a brief video containing helpful tips on setting up the WF330ANB: http://www.samsung.com/us/support/o...

I would also suggest checking behind the washer to make sure there is nothing contacting the back panel that could be causing the noise. If the hoses or other items are leaning against the washer, moving them aside should help to eliminate the noise.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the Modified Energy Factor and also the Water Factor of this washer?

I need this information to complete an Energy Star rebate.
asked 3 years, 3 months ago
everythingsamsung
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The MEF (Modified Energy Factor) and Water Factor of Samsung's WF330ANB washer are 2.76 and 3.1, respectively. This information can also be found on Energy Star's website.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is it normal for the drain pump cycle on for 5 seconds, off 5 seconds, on for 30 seconds, off 5, then on

I purchased a WF330ANW last month and i hear what sounds like the drain pump, cycle on and off a lot.
sometimes it on 5 seconds then off 5 seconds then on 60 plus seconds then off 5 seconds then on 5 seconds, etc..
everything seems to drain, but the on cycle off cycle routine is concerning, is this normal to hear the system cycle on and off. No errors on display
asked 3 years, 2 months ago
lowes2011
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, it is normal for the drain pump to cycle on and off as needed.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can not get baseball pants clean w/ this washer! Any tips? I have tried every cycle.

asked 3 years, 2 months ago
kevin2011
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having difficulty getting your baseball pants clean. Some stains can be effectively removed by pre-treating them with a stain remover, or by washing them in hot water, for example, while others should not be washed in hot water. The internal heater in the WF330 can be used to boost the temperature to above 150°F during the Sanitize cycle, if heat is what's needed. It's important to consult the fabric care label on the garment, however, to ensure it can be washed safely in hot water.

It's also important to use only the recommended amount of HE detergent in front load washers. Using non-HE formulations, or too much HE, can cause oversudsing which can prevent detergent from rinsing completely and leaving your clothes as clean as they can be.

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How much clearance do I need to the walls?

I just bought the WF330ANW washer and matching DV330AEW dryer, which will be delivered this Friday. I'm installing a washer pan with a drain pipe, and was wondering how much clearance I need around the washer/dryer, which will be stacked. How much room do I need to allow between the walls and the side, and the back of the units?
asked 3 years, 2 months ago
PhilipG
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question, and for choosing Samsung. The amount of clearance needed around your stacked washer and dryer depends in part on whether they will be installed in a closet or alcove, or out in the open with plenty of air circulation. In addition, since the stacked electric dryer can be vented out the back or sides, the location of the vent will also effect the clearance. It's important to note that, when stacked using the SK-5A stacking kit, the dryer overhangs the back of the washer by about 5", making the total stacked depth of the units 35-1/4", not including the vent duct. I would suggest you download the user manuals for both products and review the sections on installation and location considerations. For your convenience, here are the links to the downloadable manuals:

WF330ANW washer: http://www.samsung.com/us/support/s...

DV330AEW dryer: http://www.samsung.com/us/support/d...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

trying out new washer but during spin cycle goes out of balance and jumps around

have tried smaller load does the same thing
asked 3 years, 2 months ago
ridk
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. If your washer is out of balance and jumping around, then it probably hasn't been set up properly. Please make sure all four shipping bolts have been removed before running it again, then follow the instructions in the user manual or through the online troubleshooting guide. It may also help to view this brief video which explains the proper leveling procedure: http://support-us.samsung.com/spsn/...

- Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

just purchased wf330 washer & dv300 dryer and all polyester clothes are very wrinkled

how do i fix this? my old dryer would take any wrinkles out of polyester by throwing in a wet cheesecloth towel and turning it on for 15 minutes but I CANNOT get the wrinkles out of these clothes no matter how i have tried. what do i do?????
asked 3 years, 2 months ago
Sssin
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your clothes are coming out wrinkled. I would suggest you try reducing the spin speed for wash cycles that contain the polyester or other clothes that tend to hold wrinkles despite the time in the dryer. The high spin speeds on Samsung's front load washers, which may be as much as two or three times faster than many traditional top loaders, may cause some items to come out of the washer with wrinkles "pressed" into them. While this helps to reduce energy use by making it possible for the nearly-dry clothes to spend less time in the dryer, some types of fabrics may benefit from a low or medium spin speed instead.

Thanks for the question,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do you change to drain hose for WF33OANB/XAA

asked 3 years, 2 months ago
ScubaD
on 4.3 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The drain hose on the WF330ANB/XAA is factory-installed and Samsung recommends having it replaced, if necessary, by a qualified technician. Please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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