Thank you for the question. It is normal for the water to be difficult to see given the low water use of front load washers as well as the fact that Samsung's drum tilts toward the back. Because of this, there is likely more water in your washer than you realize. To determine whether your WF330 is filling with the appropriate amount of water, please click on the following link, then select "Troubleshooting ► Water Related ► There is No Water Or Not Enough Water": http://support-us.samsung.com/cyber...
This article also includes the troubleshooting tips for addressing a low-water level.
Samsung recommends following the detergent manufacturer's instructions for determining how much to add, especially since different HE formulations are available in different concentration levels (usually 2x or 3x) requiring different amounts. Some particularly heavy or absorbent items may benefit from selecting the Extra Rinse option or running a Rinse & Spin cycle.
- Ms. Samsung
answered 2 years, 3 months ago