Looking for Answers about samsung 4.0 cu. ft. Washer?

Samsung's current line up of electric dryers, including the DV328AEx, have 4-way venting, meaning they can vent out of the back, bottom, left or right. The gas dryers, which have 3-way venting, can vent out of the back, bottom or left side. Either way you're fine with bottom venting.

- Ms. Samsung

My dryer has only 2 venting options, out the back at the bottom or out the left side toward the back. I use the backside bottom vent hole and vent to the outside air using a flexible vent hose. If you wanted to capture the dryer heat and put it to good use by supplying some secondary heat to your house, buy an interior vent kit with a lint filter and install per the directions. This application is for ELECTRIC DRYERS ONLY.

We have both the WF328AAW washer and the DV328AEW (electric) dryer and they are the same height.

It does and it is accessed the same way. It is on the bottom right of the front panel. Open the door. Pull the cap off the drain hose and drain water into pan. Remove filter cap. Wash filter off and don't block propeller when replacing filter cap. Insert cap back in drain tube.

The WF328 displays the time remaining in hours and minutes.

Thank you for the question. Though the WF328 does not have a "soak" cycle, per se, it does have a Pre-wash option which can be added to most cycles - see image below (excerpted from page 13 of the User Manual) for instructions. You may also want to review the Cycle Chart below (from page 25 of the User Manual) for information on times and options for the various cycles, since a longer wash time can reasonably be assumed to have longer "soak" times as well.

- Ms. Samsung

I'm sorry to hear your towels have an odor after washing and drying. Odor is usually caused by bacteria that is introduced to the washing machine from the water supply, dirty laundry and other environmental factors, and can get trapped in soap residue on the outside of the drum and in the gaskets and dispenser. Besides the standard maintenance procedures recommended for most front load washers, which include running empty sanitize cycles with bleach, wiping down the gaskets and door between loads, cleaning the soap dispenser regularly, and leaving the door open between loads, it is very important to use only the recommended amount of HE detergent. In addition, Samsung has developed another option for treating this issue.

The WF328 is equipped with SilverCare, an option that can be added to most cycles simply by pressing the SilverCare button at the start of the cycle. SilverCare can be used in any temperature water and is safe for colors and delicates. This feature releases silver ions which are highly effective in eliminating 99.99% of bacteria.

To treat the odor that has already developed, I would suggest cleaning your washer thoroughly by wiping it down with a bleach solution, then adding SilverCare to your regular laundry routine moving forward - using it at least twice a week to remove the odor causing bacteria from both the washer and your towels and other laundry.

Thank you,
Ms. Samsung

The code "dc" indicates an unbalanced load condition is preventing your washer from spinning properly. Try redistributing the load and pressing the Start/Pause button. If this does not resolve the issue, I would suggest checking the leveling on your WF328. Click on the link below, then select "Operation" > "Washer Vibrations": http://support-us.samsung.com/cyber...

If, after following the advice given, your washer continues to vibrate excessively or produce the "dc" error code, it may require service. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung

Thanks for the question. Not all WF328AAWs have an accessible debris filter. You would know if you have one by the small access panel located on the front of the machine under the washer door. You can view this short video for help identifying the debris filter and instructions for cleaning it, if you do have one: http://support-us.samsung.com/spsn/...

- Ms. Samsung

Thanks for the question. Samsung's rule of thumb is that a 4.0 cubic foot washer, like the WF328AAW, can fit a king size comforter or 23 standard 24" x 44" bath towels. I can't tell you how many pairs of jeans can fit since jean sizes vary so much.

- Ms. Samsung

Try and incorporate a load of cloths using the "sanatize" option at least weekly. This option uses a built in water heater to raise the temperature of the water during the wash cycle to a level necessary to kill the bacteria that is causing this smell. Also a quik wipe out the door seal with a towel that is on its way into the washer from time to time will go a long way toward maintaining a fresh washer.

Thanks for the question. Mold and mildew are the result of bacteria introduced to the washer through the water supply and other environmental factors. While the wash drum, gaskets and laundry can benefit from the WF328's SilverCare feature for help controlling the bacteria, the detergent dispenser must be cleaned by removing it, and wiping down or rinsing with hot water and a vinegar or bleach solution. Be sure to rinse it thoroughly after using any cleaners to ensure they do not get flushed into the next wash load. If you're unsure, you can run a Rinse and Spin cycle to flush the lines.

You can do this as frequently as you need to in order to prevent the growth of mold and mildew in your washer. Leaving both the washer door and the detergent drawer open between loads can help keep these areas dry and aired out, which can also help to control bacteria and mold.

- Ms. Samsung

I'm very sorry to hear about the problem you've been having. Here's a troubleshooting guide that covers that area: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=346129&modelname=WF328AAW&modelcode=&session_id=PRcHgYhCjk1GMVw4PvPJ9s5yvMCtpLpPG03yJxGddBNp8CdGjd1k%21-1240397946%21858796491%211339104327129

Regarding your warranty, Samsung deals with warranty issues on a case by case basis, so I can't make a blanket statement.

If after you go through those troubleshooting steps, the problem still persists: please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.

Do you have this washer sitting in a plastic tray? If so, get rid of the tray. I first installed mine in a tray (the kind used to catch water if the machines springs a leak). I removed the washer from the tray and no longer had any trouble.

My machine will do this too if I put too many jeans in it and use the High speed spin. Using the medium speed spin solved the problem for me. I don't have any noise issues with other types of clothing when I use the high speed spin cycle.

If water remains in your fabric softener compartment after the cycle is complete, it is likely that either the dispenser is clogged or the machine is not level and, more specifically, is leaning forward a bit. Please click on the following link to open the Troubleshooting Guide, then select Operation ► Excessive Amounts Of Water And/Or Detergent Remain In the Dispenser: http://support-us.samsung.com/cyber...

This article should help to resolve the issue.

Thank you,
Ms. Samsung

Thank you for contacting Samsung.

We have consulted with our resident home appliance expert and he indicates that the reason that the water is not hot immediately is the same reason it's not hot when you first turn on the water in the bathtub. It will take some time to get warm/hot.

Thank you for being a Samsung customer!

The Samsung Online Support Team