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Customer Questions & Answers for
samsung WF306LAW

Customer Questions & Answers:
32 Questions
 | 
33 Answers

Questions & Answers for samsung WF306LAW

Question

Where is the debris filter located on Samsun Washer WF306LAW?

asked 3 years, 6 months ago
dhelton
on WF306LAW
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2 answers
Answers
answer 1
take front off washer
answered 3 years, 6 months ago
ragman
+1point
1out of 1found this answer helpful.
answer 2
The WF306LAW washer was produced prior to the introduction of the debris filters that could easily be accessed by customers through the front of the washers. This feature was introduced later, in 2008 models.

Thanks for the question,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

the fabric softener slot is filling up with water, what is the cause

asked 3 years, 6 months ago
dayrs39
on WF306LAW
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1 answer
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answer 1
Water remaining in the fabric softener compartment at the end of the cycle is usually caused by either the dispenser being clogged, or the washer not being levelled properly. Please follow the link below to open the Troubleshooting Guide, then select "Operation" > "Water Is Left In The Detergent Drawer": http://support-us.samsung.com/cyber...

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why is cold water running and won't shut off on my samsung model WF306LAW front load washer?

Also flashes error code OE
asked 3 years, 1 month ago
bkputorek
on WF306LAW
0points
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1 answer
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answer 1
I'm sorry to hear you're having this issue with your WF306LAW. The "OE" error code indicates there is a problem with the water level sensor which will require service. If water is continuing to run into the machine, I would suggest turning the water valves off. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

how do you check to see if pump motor is good?

how many volts power the drain pump on a wf306law frontloader?
asked 2 years, 10 months ago
sworthington1969
on WF306LAW
0points
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1 answer
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answer 1
If your WF306LAW is draining properly, then the pump is working. If the washer is not draining, then there are several other items to check before requesting service to assess whether the drain pump needs repair or something else. Items to check yourself include the position of the drain hose, and whether there appear to be any clogs in the drain hose or pipe.

For further assistance, I would suggest reviewing the troubleshooting tips in the user manual or on this website, or calling 800-SAMSUNG to speak with an agent who will be happy to help. For information and availability of parts for your WF306LAW washer, please visit SamsungParts.com.

Thank you,
Ms. Samsung
answered 2 years, 10 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Is the door reversible?

Help, i have moved and my wonderful samsung Washer won't fit!!!
Can I reverse the door to open out to the right instead of the left?
Please help.
thanks111
asked 2 years, 8 months ago
soliday
Mt Pleasant SC
on WF306LAW
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1 answer
Answers
answer 1
I'm sorry to hear your WF306 does not fit in your new space. Like most front load washers, the door on the WF306 opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible. Instructions to reverse the dryer door can be found in the User Manual, which can be downloaded from this website for your convenience.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Black mold is growing in the gray rubber seal, is there any way to prevent this?

Image(s)
User submitted image
User submitted image
asked 3 years, 3 months ago
Moldy
Sarasota, FL
on WF306LAW
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1 answer
Answers
answer 1
I'm sorry to hear you have mold growing in your WF306LAW. Mold is caused by bacteria in the water supply, dirty laundry and other environmental factors. Besides the standard maintenance procedures recommended for most front load washers, which include running empty sanitize cycles with bleach, wiping down the gaskets and door between loads, cleaning the soap dispenser regularly, and leaving the door open between loads, it is very important to use only the recommended amount of HE detergent.

In addition, the WF306 was one of the first Samsung front loaders equipped with SilverCare, an option that can be added to most cycles simply by pressing the SilverCare button at the start of the cycle. SilverCare can be used in any temperature water and is safe for colors and delicates. This feature releases silver ions which are highly effective in eliminating 99.99% of bacteria.

To treat the mold that has already developed, I would suggest cleaning your washer thoroughly with a bleach solution, then adding SilverCare to your regular laundry routine moving forward - using it at least twice a week to help eliminate bacteria and prevent the mold from returning once you've removed it.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

washing machine runs too much water in the detergent dispenser and overflows straight down and on the floor

asked 3 years, 1 month ago
pat131
on WF306LAW
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your WF306LAW. There are several possible causes of water spilling from the detergent drawer. Please follow the link below to the troubleshooting guide, then select "Operation ► Water Is Left In The Detergent Drawer": http://support-us.samsung.com/cyber...

It is not likely that the machine is sending too much water through the drawer, since it should flush right through, so the key is determining what is preventing it from flushing through. It could be blockage caused by a buildup of detergent, perhaps the drawer is not closing completely or correctly, or the machine may be tilted forward.

If, after reviewing the article in the troubleshooting guide you are unable to resolve the issue, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

wf306 washer leaks out the bottom

we have to put bath towels under it when we use it
asked 3 years ago
soonerpat
tulsa ok
on WF306LAW
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1 answer
Answers
answer 1
I'm sorry to hear your WF306 is leaking. Please follow the link below to open the troubleshooting guide, then select "Operation ► Water Leaks": http://support-us.samsung.com/cyber...

If the suggestions offered in this article do not help to resolve the issue, please use the link provided to request service.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

error code tE ?

Is there a way to reset it ordo need to call a repair guy
asked 3 years ago
bdewert
on WF306LAW
0points
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1 answer
Answers
answer 1
Error code 'tE' in your WF306 indicates there may be a problem with the temperature sensor. Please try restarting the cycle. If the code returns, your washer will require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My washer is 16 minutes into a wash cycle, and it will not release the door lock, even when I pause the cycle.

It started beeping, but won't allow me to open the door to shuffle the load around (which isn't full).
asked 2 years, 11 months ago
Anonymous
Howell, MI
on WF306LAW
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1 answer
Answers
answer 1
The WF306 should not allow you to unlock the door when it is spinning or during the heated portion of the Sanitize cycle. If the door will not unlock at other times, try turning the washer off, then unplugging it or turning the circuit breaker off then on again. If it still won't unlock when you plug it back in and turn it on, it may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Error code tE. Where is the thermistor located and what does it look like? Can I fix it myself?

asked 2 years, 2 months ago
SteverinoB
on WF306LAW
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1 answer
Answers
answer 1
If the Temperature Sensor error code tE returns after restarting the cycle, Samsung recommends having your washer serviced by a qualified technician to ensure it is repaired both correctly and safely. For assistance with service, please submit your contact information through this link: http://www.samsung.com/us/support/o...

If you prefer to attempt it yourself, please visit SamsungParts.com or call 800-627-4368 for information and availability of parts and the service manual.

- Ms. Samsung
answered 2 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Water leaking out of the back of drum,can I get a parts breakdown list or seal any where

asked 3 years, 3 months ago
robfawn
on WF306LAW
0points
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1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your WF306LAW. I would suggest having service performed by a trained professional to avoid further damage to your washer or injury to yourself. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

For information and availability of Samsung parts and accessories for your WF306LAW, please visit SamsungParts.com or call 800-627-4368.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what is error code for washer wf306law code nf

asked 3 years, 3 months ago
ray58
on WF306LAW
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1 answer
Answers
answer 1
I'm sorry to hear you're having a problem with your WF306LAW. The error code "nf" indicates your washer was unable to fill with water successfully, which has several possible causes. Please try the following:
- Make sure the water faucets are open all the way, and the home's water pressure meets the specified 20-120 psi.
- Check for kinked hoses.
- Check inlet screens on fill hoses for blockage.

If, after trying the above suggestions, you continue to experience this issue, your washer may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

When do i know its time to replace the sliver in my silvercare washer?

asked 3 years, 3 months ago
PatrickR
Greenwood, IN
on WF306LAW
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1 answer
Answers
answer 1
The SilverCare™ kit in your WF306 should last for 3000 cycles. You can find the number of times you used the SilverCare™ option by pressing the Signal and SilverCare™ buttons on the control panel. Here are the possible codes:

LU3 : less than 1000 times
LU2 : between 1000 to 2000 times
LU1 : between 2000 to 2999 times
LU0 : over 2999 times

You should replace the SilverCare™ kit when it displays “LU0”. Please contact 800-SAMSUNG for assistance replacing the kit.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Samsung model WF306LAW doesn't dispense softener.

No water enters the softener dispenser and softener remains in the tray. Rinse water does flow into the tub thru the detergent dispenser section of the tray, but no water into the softener dispenser. I've removed and cleaned the entire dispenser unit. There are only 3 water inlets into the dispenser: main hot, main cold and bleach. Everything works but the softener water. Help please?
asked 2 years, 8 months ago
useddude
Liberty, MO
on WF306LAW
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having an issue with your WF306LAW. In addition to washing out the dispenser tray, try cleaning the inlet hose screens on the back of the washer to ensure the water flow is not restricted, preventing water from getting to the tray with ample pressure to flush the softener through. If this still does not help to resolve the issue, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

My washer is giving an error message of SR, what does this mean?

asked 3 years, 6 months ago
Holli
TN
on WF306LAW
0points
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your WF306 washer. The SR code indicates that there is a problem with your controls, and you should contact an authorized service center for assistance. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I unlock the washer door?

asked 3 years, 6 months ago
Anonymous
on WF306LAW
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1 answer
Answers
answer 1
If the door on your WF306LAW is locked while the power is off, you should be able to unlock it by powering the washer on. If the door is still locked, press the Pause/Start button and wait for the lock to disengage. If you are running a Sanitize cycle, the door will remain locked when you press Pause for your safety. If you are still unable to unlock the door at the end of the cycle, try powering the washer off, then on again. If the problem still persists, please call 800-SAMSUNG to speak with an agent who can assist you further.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I HAVE A WASHING MACHINE MODEL WF306LAW AND THE WATER DOESNT DRAIN FROM THE TUB

asked 3 years, 6 months ago
BRAD122
on WF306LAW
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
I'm sorry to hear you're having this issue. Please follow the link below to the Troubleshooting Guide, then select "Operation" > "Washer Doesn't Drain or Doesn't Spin At All": http://support-us.samsung.com/cyber...

Note: Please disregard the suggestion to check the debris filter, since your WF306LAW does not have one.

If the suggestions listed do not resolve the issue for you, please call 800-SAMSUNG to speak with an agent to discuss your service options.

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

are there any recalls on this product?

asked 3 years, 6 months ago
roamer
on WF306LAW
0points
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1 answer
Answers
answer 1
Thank you for the question. Please call 800-SAMSUNG to speak with an agent who can assist you.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Stacking kit for Samsung Washer and dryer

I have model #WF306law & DV306 Lew
I ordered the stacker parts because kit is no longer avail. Please provide directions on how to assemble.
asked 3 years, 5 months ago
tspefda
PA
on WF306LAW
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
The SK-5A stacking kit is the current kit model that is compatible with the WF306 and DV306 washer/dryer. The kit comes with instructions and is available through most major retailers that carry Samsung laundry products, or via SamsungParts.com.

Thank you,
Ms. Samsung
answered 3 years, 5 months ago
MsSamsung
SamsungHQ
0points
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