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Most Recent Questions
Recent Question:
How many gallons of water is used by this washer?
Recent Question:
Can this washer and dryer be installed under a countertop?
Recent Question:
I have a front-load steam washer. Is it supposed to steam on all cycles, even using cold water? I have not pushed the steam button.
Questions with Most Recent Answers
Question:
Can this washer and dryer be installed under a countertop?
Question:
How many gallons of water is used by this washer?
Question:
I have a front-load steam washer. Is it supposed to steam on all cycles, even using cold water? I have not pushed the steam button.
Question:
Does anyone know the Diameter of the drain hose; inside and/or outside? I need to replace it with a longer one.

Customer Questions & Answers for
4.0 cu. ft. Washer

Customer Questions & Answers:
133 Questions
 | 
160 Answers
Overall Rating:
4.524 out of 5
4.5
out of
5
(103 Reviews)102

Questions & Answers for samsung 4.0 cu. ft. Washer

Question

Why is there water left in the drum after I run a load?

asked 3 years, 5 months ago
johnsonsrx4
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. If the drum of your WF220ANW does not drain thoroughly when the cycle is over, your drain hose may be inserted to far into the standpipe. Please follow this link to the troubleshooting guide, then select "Operation ► Water Remains In The Drum": http://support-us.samsung.com/cyber...

The above article includes a diagram with dimensions for the proper installation of the drain hose in the standpipe.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can Watts "flood stop" hoses be used with front load washer WF220ANW ?

asked 3 years, 5 months ago
sparky01
Georgia
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Samsung does not recommend using "flood stop" hoses with the WF220ANW or other Samsung front load washers. This type of hose can interfere with the sensor operation and result in error codes.

Thank you for the question,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why would my dispensers not be draining water?

asked 3 years, 5 months ago
beckyd78
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's not unusual to have a small amount of water remaining in the detergent drawer at the end of the cycle. However, more than a small amount may indicate that the washer is not properly leveled, and is leaning forward somewhat. I would suggest using a carpenter's level to check both front to back and side to side leveling, ensuring that the bubble on the level is perfectly centered. Run a Spin Only cycle to determine if there is any vibration, then fine-tune the adjustment to ensure all four feet are firmly planted on the floor to minimize any vibration. Once the leveling is complete, be sure to screw the plastic leg locks into place as far up as they'll go so the legs don't become loose and change their position over time.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I was wondering if the door can be switched around so it opens the other direction. thank you

asked 3 years, 4 months ago
betsym25
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Like most front load washers, the door on the WF220ANW opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible. Instructions to reverse the dryer door can be found in the User Manual, which can be downloaded from this website for your convenience.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

what is the difference in the model # WF210AEW and WF220AEW

asked 3 years, 4 months ago
spotter
Toney, Al.
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The key difference between the WF210AEW and the WF220AEW is the internal water heater in the WF220AEW which makes it possible to include the Sanitize cycle to get your whites very white and help eliminate bacteria, as well as one of Samsung's newest innovations, PureCycle, which helps to keep the drum fresh and mildew-free. These two models also have slightly different aesthetic designs: the trim on the WF210AEW door is painted white, while the WF220AEW door trim is painted silver.

Thanks for your interest,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What pedastels fit with the WF220ANW Washer and the DV210AEW Dryer? Thank you

asked 3 years, 4 months ago
Anonymous
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are currently two models of Samsung pedestals that are compatible with the WF220ANW washer and DV210AEW dryer: WE357A7W and WE357A0W. The latter has a new "Quick Install" system to make mounting the washer or dryer on top of the pedestal easier, though the pedestals themselves are the same.

Thanks for your interest,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What can we do about our washer leaking water out of the hole just inside the door

What can we do about our washer leaking water out of the hole just inside the door
asked 3 years, 4 months ago
sharnfun
indiana
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you have an issue with water leaking from your WF220. Please review the relevant article in the troubleshooting guide by clicking on the link below then selecting "Water Related Issues ► > Water Leaks": http://support-us.samsung.com/cyber...

If this does not resolve the issue, please use the link provided in the article to request service.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Water Heater

Hello,
I know the washer model:WF220ANW/XAA boosts the water temp on Sanitize setting. Does it heat water on other settings? I have my water heater on the lowest temp. and i am concerned that my laundry will not get clean.
asked 3 years, 4 months ago
pogacsa
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The water heater in Samsung front loaders, including the WF220ANW, serves to boost the temperature of the incoming water to above 150°F during the Sanitize cycle, based on NSF standards, and during PureCycle, to clean the drum. The water temperature in other cycles is monitored by the temperature sensor and is automatically regulated through the opening or closing of the hot and cold inlet water valves.

Please check the following to ensure the supplied water and washer are set up properly:
• Turn both faucets on fully.
• Make sure the temperature selection is correct.
• Make sure the hoses are connected to the correct faucets.
• Disconnect the hoses and clean the screens. The hose filter screens may be plugged.

Samsung recommends setting your home's water heater to at least 120°F. Also check the water heater capacity and recovery rate. It may also be helpful to note that the further the washer is from the water heater, the longer it can take for standing water to flush through the pipes. Some customers choose to run a nearby tap until hot water comes out to ensure the supplied water is hot when it reaches the washer.

If you're concerned that your water is not hot enough, you may want to select the Sanitize cycle to ensure the water is hot. However, Samsung recommends checking fabric care instructions to make sure they can tolerate high heat when using this cycle.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can you get a replacement detergent cup for washer model number WF220ANW/XAA

asked 3 years, 4 months ago
Kim12
Birmingham, Alabama
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts and accessories for your WF220ANW/XAA, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

There is an icon in error section of an hourglass. What does it mean?

asked 3 years, 4 months ago
LJWaldo
Vancouver, WA
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The hour glass icon is displayed to let you know the washer's timer is counting down. This is normal.

Thank you for the question,
Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can you mail me a User Manual?

Samsung Washer Model# WE220ANW/XAA - I purchased the store display model and they did not have a user manual.
asked 3 years, 4 months ago
ARWATSON1
Detroit, MI
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the question. Please click on the following link to download a pdf copy of the User Manual for the WF220 washer: http://www.samsung.com/us/support/d...

Alternatively, you can visit SamsungParts.com for information and availability of a printed copy of the manual.

- Ms. Samsung
answered 3 years, 4 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why is there always water in the compartment where you put the detergent after the wash load is finished?

it happens almost 100% of the time.
asked 3 years, 3 months ago
rbrath
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's not unusual to have a small amount of water remaining in the detergent drawer at the end of the cycle. However, more than a small amount may indicate that the washer is not properly leveled, and is leaning forward somewhat. I would suggest using a carpenter's level to check both front to back and side to side leveling, ensuring that the bubble on the level is perfectly centered. Run a Rinse and Spin cycle to determine if there is any vibration, then fine-tune the adjustment to ensure all four feet are firmly planted on the floor to minimize any vibration. Once the leveling is complete, be sure to screw the plastic leg locks into place as far up as they'll go so the legs don't become loose and change their position over time.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What brands of soap are HE?

Model # DV220AGW?XAA01
asked 3 years, 3 months ago
QuiltR
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Most major brands of detergent have HE formulations available; just look for the HE symbol on the package (see attached image).

- Ms. Samsung
Image(s)
User submitted image
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

where can I find bolt hole covers to buy?

my floor model 220 washing machine didn't come with any
asked 3 years, 3 months ago
dcc25
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For information and availability of Samsung parts, including the hole covers for your WF220, please visit SamsungParts.com or call 800-627-4368 to speak with an agent who can assist you.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

why did the washer take too long to finish ?

asked 3 years, 3 months ago
Hatim
91791
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The time that is displayed when you first select the wash cycle is based on pre-programmed estimates and may fluctuate to better indicate the time remaining in the cycle as actual conditions vary from those that the estimates are based on. Factors that can effect the difference between the estimated and actual cycle times include water pressure, water temperature, detergent, load size and weight. The amount of suds produced in a cycle can effect the number of rinses that are necessary as well as the ability of the washer to spin properly, for example. An unbalanced load will take longer to wash than a balanced one because the washer will make several attempts to reposition the load so it can spin efficiently and with minimal vibration. Any adjustments to temperature or soil level, or the addition of options will also effect the time estimates.

I would suggest you check your home's hot water heater to see if it's set at the recommended 120ºF; use only the recommended amount of HE detergent; and check to make sure the washer is leveled properly by viewing this brief "Washer Troubleshooting Tips" video: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why did the listed capacity change from 4.0 to 3.5?

asked 3 years, 3 months ago
Enlighted
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I would like to know the answer to this question too! I bought it when it listed at 4.0 but now its listing the same model number as 3.5 and I'm a little upset.
answered 3 years, 3 months ago
LaundryGirl70
0points
0out of 0found this answer helpful.
Question

How can I lower the signal volume or turn it off?

asked 3 years, 3 months ago
tgriff
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The End of Cycle Signal on the WF220 washer can be turned on or off by pressing the Signal On/Off button on the control panel. This model does not have a volume adjustment for the signal.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I have a samsung 220 Front loader. the fabric softner holds water after a wash cycle is this normal?

asked 3 years, 3 months ago
Paul37
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's not unusual to have a small amount of water remaining in the detergent drawer at the end of the cycle. However, more than a small amount may indicate that the washer is not properly leveled, and is leaning forward somewhat. I would suggest using a carpenter's level to check both front to back and side to side leveling, ensuring that the bubble on the level is perfectly centered. Run a Spin Only or Rinse and Spin cycle to determine if there is any vibration, then fine-tune the adjustment to ensure all four feet are firmly planted on the floor to minimize any vibration. Once the leveling is complete, be sure to screw the plastic leg locks into place as far up as they'll go so the legs don't become loose and change their position over time.

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I stack the paired DV220AGW/XAA on top of this washer? Which stacking kit should I get?

I have this washer and the DV220AGW/XAA dryer and I would like to stack them.
asked 3 years, 3 months ago
Slagathor
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, you can stack the DV220AGW dryer on top of the WF220ANW washer using the SK-5A stacking kit accessory. This kit is available through SamsungParts.com or by calling 800-627-4368, as well as through most major retailers that carry Samsung front load washers and dryers.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

There is water in the detergent dispenser at the end of the cycle.

asked 3 years, 3 months ago
Davis63
Waynesville, NC
on 4.0 cu. ft. Washer
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It's not unusual to have a small amount of water remaining in the detergent drawer at the end of the cycle. However, more than a small amount may indicate that the washer is not properly leveled, and is leaning forward somewhat. I would suggest using a carpenter's level to check both front to back and side to side leveling, ensuring that the bubble on the level is perfectly centered. Run a Spin Only or Rinse and Spin cycle to determine if there is any vibration, then fine-tune the adjustment to ensure all four feet are firmly planted on the floor to minimize any vibration. Once the leveling is complete, be sure to screw the plastic leg locks into place as far up as they'll go so the legs don't become loose and change their position over time.

Thank you,
Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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