The time that is displayed when you first select the wash cycle is based on pre-programmed estimates and may fluctuate to better indicate the time remaining in the cycle as actual conditions vary from those that the estimates are based on. Factors that can effect the difference between the estimated and actual cycle times include water pressure, water temperature, detergent, load size and weight. The amount of suds produced in a cycle can effect the number of rinses that are necessary as well as the ability of the washer to spin properly, for example. An unbalanced load will take longer to wash than a balanced one because the washer will make several attempts to reposition the load so it can spin efficiently and with minimal vibration. Any adjustments to temperature or soil level, or the addition of options will also effect the time estimates.
I would suggest you check your home's hot water heater to see if it's set at the recommended 120ºF; use only the recommended amount of HE detergent; and check to make sure the washer is leveled properly by viewing this brief "Washer Troubleshooting Tips" video: http://www.samsung.com/us/support/o...
answered 3 years, 2 months ago