Thank you for the question. Samsung recommends having the washer serviced by a qualified technician to ensure it is done properly and safely. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
If you prefer to service it yourself, please visit SamsungParts.com or call 800-627-4368 for information and availability of the service manual.
- Ms. Samsung