There are two likely causes of the fabric softener not draining and the compartment filling with water:
1. The machine may not be level, and is probably leaning forward a bit.
2. The fabric softener cup may be clogged.
Try removing the detergent drawer and thoroughly rinsing the compartment with warm water.
Click on the following link, then select "Installation" > "Installation Procedure" > "STEP 5 Leveling": http://support-us.samsung.com/cyber...
If the problem persists, please call 800-SAMSUNG to speak with an agent who can assist you further.
answered 3 years, 10 months ago