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Customer Questions & Answers for
samsung 4.0 cu. ft. Washer

Customer Questions & Answers:
102 Questions
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110 Answers

Questions & Answers for samsung 4.0 cu. ft. Washer

Question

What is the water usage of this unit (in gpm)?

I already own this unit, and I really love it. Our water heater just died on us, and we are looking at buying a tankless water heater instead of a traditional tank model. I realize that high-efficiency washers can sometimes draw so little water that these tankless water heaters will not properly heat the water (Tankless water heaters will heat water only when the water flow is above a certain flow rate), so I want to know the water flow of the WF218ANW washer before I decide on which style of water heater is right for us. I have been unable to find the water flow rate in the product specifications.

Could you please provide me with the water flow that the WF218ANW draws in gallons per minute? If there are multiple possible flow rates, please include the minimum.

Thank you!
asked 4 years, 1 month ago
MrBob
Madison, Wisconsin
on 4.0 cu. ft. Washer
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Samsung's specifications are based on water pressure in terms of pounds per square inch (psi). To correctly fill your washer in the proper amount of time, water pressure of 20 – 120 psi is required. Water pressure less than 20 psi may cause water valve failure, or may not allow the water valve to shut off completely, or it may extend the fill time beyond what your washer controls allow, resulting in your washer turning off.

The quantity of water used by Samsung washers ranges from 13-15 gallons of water per cycle, depending on the size and weight of the load, as well as which options are selected. For more information, you could refer to the User Manual, which can be downloaded by following this link: http://www.samsung.com/us/support/d...

- Ms. Samsung
answered 4 years, 1 month ago
MsSamsung
SamsungHQ
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Question

Does the sanitize cycle get rid of gym clothes odor?

asked 4 years ago
jewels11
on 4.0 cu. ft. Washer
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answer 1
The Sanitize Cycle helps to eliminate 99.9% of bacteria, including those that can cause odor. Please keep in mind that this cycle works using very high temperatures which are not appropriate for all fabrics. If your gym clothes are made of fabrics that should not be washed in hot water and/or bleach, you might want to consider another Samsung model that has SilverCare or ActivFresh. These are two names for the same thing - a feature that helps eliminate odors from both the clothes and the washer without using hot water and bleach. Current models to consider include the WF328, WF419 and WF448.

Thanks for considering Samsung!
- Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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Question

what is the min pipe size for the drain connection?

Can the washer drain be tied into a sink tail piece as long as the minimum drain height is met.
asked 4 years ago
iotarock
on 4.0 cu. ft. Washer
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answer 1
Yes, the WF218 drain hose can be tied into the sink tail piece as long as the minimum drain height is met.

- Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

What is the minimum depth required for installing a wf218an washer?

asked 3 years, 11 months ago
Anonymous
on 4.0 cu. ft. Washer
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answer 1
Thank you for the question. Please see the attached images for the various dimensions of the WF218, as well as space requirements if installing the unit in an alcove or closet.

For more detailed information on installation requirements, you're welcome to download a pdf of the User Manual from the Support and Downloads section of this website.

- Ms. Samsung
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User submitted image
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

I have exactly 33 1/4" of space...is that enough room for a 31" front loader to be installed?

asked 3 years, 11 months ago
washerenvy
on 4.0 cu. ft. Washer
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answer 1
I would need additional information in order to answer your question directly. What I can tell you is that the WF218 measures 31.1" deep with the door closed; and 51.18" with the door open 90°. See the image below for additional unit dimensions.

For closet and alcove installation, Samsung recommends leaving 4" to the rear, and 2" to the front of the closet. See the other image below for minimum clearances for alcove and closet installation.

My guess is your available depth will not be enough to fit the WF218, since you'll likely need more than 2" behind the unit for the hoses and connections, as well as some space in front.

Thanks for considering Samsung!
- Ms. Samsung
Image(s)
User submitted image
User submitted image
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

are the doors on the washer and dryer reversable

asked 3 years, 11 months ago
Anonymous
on 4.0 cu. ft. Washer
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answer 1
Like most front-loaders, the door on the WF218ANW opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible. Instructions to reverse the dryer door can be found in the User Manual, which can be downloaded from this website for your convenience.

Thanks for your interest in Samsung!
Ms. Samsung
answered 3 years, 11 months ago
MsSamsung
SamsungHQ
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Question

load noise when water being pumped out of machine

I have a Samsung front-load washing machine, WF218ANW purchased in 11/08 and delivered in 2/09 and it recently started making a load noise which seems to happen only when the water is being pumped out of the machine. Any idea what could be causing this? I tried the suggestions in the user manual for load noises but to no avail. Looking forward to hearing from you
asked 3 years, 9 months ago
Anonymous
on 4.0 cu. ft. Washer
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answer 1
I'm sorry to hear you're have this issue with your WF218ANW. The sound of the pump can be audible while the washer is draining, but if it's gotten louder after over a year of use it may need to be cleaned or serviced. I would suggest first cleaning the debris filter by following the instructions available through the following link: http://tinyurl.com/2f4hvwf

If the noise persists, then you may need to request service to have the drain and pump checked. You may either contact your retailer or Samsung to determine your service options by calling 800-SAMSUNG to speak with an agent who can assist you.

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

Water Level Sensor?

My washer is throwing the water level sensor code. Can I buy a new water level sensor and install it myself to avoid a service call? If so where can I buy the replacement part?
asked 3 years, 9 months ago
DaneD
Arkansas
on 4.0 cu. ft. Washer
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answer 1
If your WF218 is displaying the water level sensor error code, then the unit will require service. Samsung recommends having a licensed service technician provide the service. I would suggest contacting Samsung through the link below or calling 800-SAMSUNG to speak with an agent who can assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

how heavy can a load of laundry be in a WF218ANW in pounds

I do not know how much weight there is in 4 cubic feet capacity. The pictures show piles of towels that must weight 20 pounds. The warnings state "do not overload washer."
asked 3 years, 9 months ago
vickie
usa
on 4.0 cu. ft. Washer
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answer 1
The weight equivalent for the 4.0 cubic foot capacity WF218ANW is 30.9 pounds of laundry.

Thank you for the question!
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

What is a "normal" sized load for the WF218

I've never had a 4.0 capacity, what is a "normal" sized load for the following items: Towels, jeans, bedding, shirts.
asked 3 years, 9 months ago
Anonymous
on 4.0 cu. ft. Washer
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answer 1
The 4.0 capacity WF218 can fit 23 standard size (24" x 44") bath towels or a king-size comforter. Expressing the capacity in terms of pairs of jeans or shirts is not reliable or accurate since those items are not as easily "standardized".

Thank you for the question,
Ms. Samsung
answered 3 years, 9 months ago
MsSamsung
SamsungHQ
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Question

What type of drum does this washer have? Stainless steel? Plastic?

asked 3 years, 8 months ago
Newcustomer
on 4.0 cu. ft. Washer
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answer 1
The WF218ANW washer drum is made of real Stainless Steel.

Thanks for your interest!
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

What does the "FL" code mean when it's displayed on my washer?

I found my washer had stopped running mid-cycle and showed "FL" on the front display. None of the buttons were responsive except for the power button. I turned the machine off, then back on and was able to start a new cycle.
asked 3 years, 8 months ago
deiter1977
on 4.0 cu. ft. Washer
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answer 1
The "FL" code indicates that the WF218ANW failed to lock the door, which would prevent the machine from running. If this happens again, close the door tightly and restart the cycle. If the code reappears, your washer may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

Softener Compartment Not Dispensing

The washer softener compartment has stopped emptying normally after working fine for months.
I've checked to make sure the washer is level, have made sure the slide-out soap / softener / bleach dispenser is unclogged and clean, and have run a bleach / sterilize wash. If I manually stop the washer at the beginning of the rinse cycle, and add extra water to the softener cup (filling it up to the rim), it will empty. I think this means this washer isn't getting water into the cup but am not sure whether there's anything I can do about that? Is there anything else I can do or check before calling a repair service? Thanks.
asked 3 years, 8 months ago
Anonymous
on 4.0 cu. ft. Washer
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answer 1
I'm sorry to hear you're having this issue. In addition to the troubleshooting efforts you've already made, I would suggest checking the inlet hoses and screens to rule out blockage of the water entering the washer. The following link has an article to walk you through this procedure - after clicking on the link, select "Operation" then "Fabric Softener Does Not Dispense" for instructions and pictures.

WF218ANW Troubleshooting: http://support-us.samsung.com/cyber...

If this does not resolve the issue, please call 800-SAMSUNG to speak with an agent for further assistance.

Thank you,
Ms. Samsung
answered 3 years, 8 months ago
MsSamsung
SamsungHQ
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Question

what is the life expectancy of the Samsung wf218ANW

asked 3 years, 7 months ago
Anonymous
atascadero ca
on 4.0 cu. ft. Washer
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answer 1
The life expectancy of any appliance is difficult to predict, and there are many factors which can impact its longevity. What I can tell you is that the manufacturer's warranty on the WF218ANW includes the following:
- One year parts and labor
- Two years on the control board
- Three years on the stainless steel tub
- Five years on the motor.

More details about the warranty can be found on this website or on page 26 of the User Manual.

Thank you for your interest,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

Does this machine use Silver Technology? Does this washer have an effect on a spectic tank?

asked 3 years, 7 months ago
Anonymous
on 4.0 cu. ft. Washer
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answer 1
The WF218ANW does not have the SilverCare feature, which is safe for septic systems.

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

It looks like the clothes are hardly wet during the wash cycle, is this normal?

I purchased an effiiency front loading washer, and I understand it is water effiicient, but I hardly see any water during the wash cycle. Not even an inch worth as it tosses the clothes around. It looks like the clothes are barely wet. You cannot see any soap suds either. Is this normal?
asked 3 years, 7 months ago
Anonymous
on 4.0 cu. ft. Washer
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answer 1
LIke most front load washers, Samsung's WF218 is designed to wash clothes by rotating them through a small amount of water, rather than submerging them. In addition, our drums are tilted back to allow for the door to be opened to add forgotten garments early in the cycle, so it is not unusual to see only a small amount of water, if any, at the front of the drum. The visibility of suds can vary by the type and amount of detergent used, and the fact that suds were not very visible to you may be an indication that you are using the appropriate amount of low-sudsing HE (High Efficiency) detergent.

I've attached two photos below, one depicting the approximate amount of water that you should see in the drum during the initial fill, and another showing the amount of water that should be in the drum later in the operating cycle. I would suggest running a Quick Wash cycle to determine whether your washer is filling appropriately by checking the fill levels against these photos.

If you find that your washer is not filling as much as what's depicted in the photos, please check the following:
1) Is your water pressure at the recommended 20-120 psi, and are the valves to the washer turned on all the way?
2) Remove and check both hot and cold water inlet screens for clogs.
3) Be sure the machine is properly leveled both front to back and side to side.

Thank you for the question,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

My washer is stopping several times during a wash load and nd is appearing on the digital read out. What does that mean?

asked 3 years, 7 months ago
Anonymous
on 4.0 cu. ft. Washer
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answer 1
I'm sorry to hear you're having this issue. The "nd" error code may indicate that your washer is not draining, or that the unit
senses a small clog while draining.

When this happens, turn off the unit and turn it on again; select the Spin Only cycle; press the Start/Pause button to drain the water. Next, try cleaning the debris filter to determine if this is the source of the clog. Instructions can be found on page 17 of the User Manual, which can be downloaded from this website for your convenience. You can also click the following link to open the Troubleshooting Guide, then select Error Codes > The Display Reads "Nd" for instructions: http://support-us.samsung.com/cyber...

If this problem persists, your washer may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

My washer has started vibrating a lot recently--what causes that?

asked 3 years, 6 months ago
Anonymous
on 4.0 cu. ft. Washer
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answer 1
Sometimes Samsung washing machines which had been very quiet may start to vibrate because the leveling legs have changed position. This can happen if the plastic leg locks were not screwed up tight when the machine was originally leveled. If this is the case, you should re-level the machine, then be sure to secure the leg locks by screwing them up as far as possible.

For instructions on properly leveling the washer, as well as other Troubleshooting Tips, please visit the link below, then select Installation > Installation Procedure > STEP 5 Leveling: http://support-us.samsung.com/cyber...

Thank you!
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

RE: Samsung Washer & Dryer repair

I have a Samsung washer and dryer set - models WF218ANW/KAA and DV218AEW/XAA. I have ordered and received safety glass front covers for both and noted a hook design on the perimeter of both, indicating the appropriate twist would remove them from the doors. However, in attempting to twist them, the existing doors seem to be held in place by some sort of release mechanism. How do I release them without taking the doors apart?
asked 3 years, 6 months ago
jsir57
NY
on 4.0 cu. ft. Washer
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answer 1
The plastic covers are designed to stay in place securely, and there is no release mechanism to enable them to be removed more easily. If you are not able to remove the plastic covers by twisting them, then disassembling the door will be necessary.

- Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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Question

washer is shutting off getting code nf checked hoses and water pressure all is good

asked 3 years, 6 months ago
mike2980
on 4.0 cu. ft. Washer
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answer 1
I'm sorry to hear you're having this issue with your WF218ANW washer. I would suggest reviewing the check list of troubleshooting tips available through this link to ensure you've tried all possible fixes: http://ars.samsung.com/customer/usa...

If, after checking all of those items, your washer continues to display the nf (no fill) error code, your machine may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 6 months ago
MsSamsung
SamsungHQ
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