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Most Recent Questions
Recent Question:
I can not close the door (latch does not hold) and I did restart cycle. What cause the problem?
Recent Question:
How many gallons of water is used by this washer?
Recent Question:
Water coming from steam jet in final spin cycle
Recent Question:
Dc out of Balance
Recent Question:
Why does my washer continuously spin?
Questions with Most Recent Answers
Question:
Can this washer and dryer be installed under a countertop?
Question:
I can not close the door (latch does not hold) and I did restart cycle. What cause the problem?
Question:
How many gallons of water is used by this washer?
Question:
Water coming from steam jet in final spin cycle
Question:
Dc out of Balance

Customer Questions & Answers for
samsung 4.0 cu. ft. Washer

Customer Questions & Answers:
103 Questions
 | 
111 Answers

Questions & Answers for samsung 4.0 cu. ft. Washer

Question

What does error code dc mean?

My washer stops spinning when only 9 minutes left, and blinks dc. I tried turning off, opening/closing door, unplugging, and running only a spin cycle, it didn't work.
asked 3 years, 7 months ago
kyser
dolgeville, ny
on 4.0 cu. ft. Washer
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answer 1
I'm sorry to hear you're having this issue with your WF218 washer. The "dc" error code indicates an unbalanced load is preventing your washer from spinning properly. Try redistributing the load, then press the Start/Pause button. If the load appears well-distributed, you may need to make adjustments to the leveling legs to make sure the washer is properly leveled, removing the clothes and running a spin only cycle to make the necessary adjustments. Once firmly leveled, be sure the plastic leg locks are tightened to prevent them from vibrating loose. If this does not resolve the issue for you, please call 800-SAMSUNG to speak with an agent who will be happy to assist you further.

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
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Question

how long is an average wash cycle?

Model WF218ANF
asked 4 years, 9 months ago
Titos
02458
on 4.0 cu. ft. Washer
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Answers
answer 1
For more information on particular cycles and estimated times, please refer to the Cycle Chart on page 25 of the WF218's User Manual which can be downloaded as a pdf from this website.

- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
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answer 2
47 minutes
answered 4 years, 9 months ago
Sal1
Westchester, NY
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Question

I "smiley face" icon appears in the LCD display

I loaded my front loader washing machine and a little smiley face icon appears in the LCD display and will not allow me to choose the type of cycle. I loaded a set of double size sheets and some other clothing items. It is only about 1/2 full. I cannot find the meaning of the smiley face icon in my manual. What does this mean?
asked 4 years, 8 months ago
Anonymous
on 4.0 cu. ft. Washer
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answer 1
This is the Child Lock indicator. To activate/deactivate the Child Lock, press the Soil Level and Signal buttons and hold for about 3 seconds.

- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
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answer 2
Child Lock?
answered 4 years, 8 months ago
appliancedoktor
0points
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Question

Does the internal water heater automatically heat the incoming water on any cycle that uses warm or hot water?

Our water heater is pretty far away from our laundry room. The only reference I can find in the manual for this model regarding when the heater kicks on is when you choose the sanitize cycle. Since the washer uses only a fraction of the water that our top loader does, I am concerned that warm and hot loads would end up with mostly cold water.
asked 4 years, 8 months ago
vinman
on 4.0 cu. ft. Washer
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Answers
answer 1
Thanks for the question. The internal water heater is used to heat the water for the Sanitize Cycle, and it also helps to heat the incoming water if the sensor detects the water supply to be below 60°F, which is the minimum temperature for detergent to be most effective.

As with any water outlet in the home (shower, faucets, dishwasher or washing machine), the water can take time to heat up since the cold water sitting in the pipes first needs to flush through. The suggestion to allow the hot water to run for a short time if a sink is nearby is a good one, if the goal is to ensure the water in the washer is as hot as possible. Another option could be to raise the setting of the household hot water heater, though caution should be taken to avoid anyone getting hurt by water being too hot.

- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
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answer 2
no
answered 4 years, 8 months ago
appliancedoktor
0points
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Question

laundry soap

can i use regular laundry soap in this washer and should i use less than called for
asked 4 years, 11 months ago
Anonymous
on 4.0 cu. ft. Washer
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2 answers
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answer 1
Samsung recommends using only HE detergent for a variety of reasons, including those mentioned earlier. Using non-HE detergent can cause error codes from leaking and oversudsing, as well as extended wash times and dingy-looking clothes.

- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
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answer 2
I did my homework. I used reg soap, NON HE. causes so many problem from leaks to extended wash times because of the sudsing error. these washers only use about 12 gals of water. Reg top loaders use about 40 gals of water. If you use reg soap by the directions on the bottle you will have too much soap for that small amount of water and the clothes will be stiff as a board because off all the soap left in the clothes. I use 2x concentrated HE soap, about 2 tbl spoons and my clothes are clean. Dont be penny wise, dollar foolish
answered 4 years, 8 months ago
appliancedoktor
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Question

WATER

How many gallons of water will this machine use (on an average)??
asked 5 years ago
mhartlage
Floyds knobs IN
on 4.0 cu. ft. Washer
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Answers
answer 1
Samsung washers, including the WF218, use anywhere from 13 to 15 gallons of water per cycle, depending on the size of the load and the cycle and options selected.

- Ms. Samsung
answered 4 years, 3 months ago
MsSamsung
SamsungHQ
0points
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answer 2
about 13 gals, I checked my water meter in my house before and after filling it. I'm a retired tech, so I have alot of time on my hands lol. I love the Sammys
answered 4 years, 8 months ago
appliancedoktor
0points
0out of 0found this answer helpful.
Question

the washer will not spin. is it a belt drive? How is it changed?

asked 3 years, 8 months ago
Rogerhua
bellingham, wa. USA
on 4.0 cu. ft. Washer
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Answers
answer 1
This is a common problem was this washer. Hopefully it is under a year old. Get a new washer and good luck with calling samsung if it is still under warranty.
answered 3 years, 7 months ago
Edoverde
Dover, DE
0points
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answer 2
I'm sorry to hear you're having this issue. The WF218, like other Samsung washing machines, uses a Direct Drive motor, so there is no belt. There are a number of factors that could prevent the washer from spinning, however. Please visit the link below to open the Troubleshooting Guide, then select "Operation" > "Washer Doesn't Drain or Doesn't Spin At All": http://support-us.samsung.com/cyber...

This article will guide you through several tips for resolving this issue yourself. If these suggestions do not correct the problem, your washer may require service. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 3 years, 7 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

Do you recommend anti vibration pads/mat?

Waiting for my WF218 to be delivered. Do you recommend anti vibration pad(s)? It will be placed on a first floor ceramic tile floor and i will be using the pedestals.
asked 4 years, 4 months ago
Anonymous
on 4.0 cu. ft. Washer
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2 answers
Answers
answer 1
Nope. I have ceramic tile floors and no pedestals and we have no problems at all. Coincidentally, my laundryroom is ten feet from my bedroom and I can leave the doors open while I do the laundry and watch TV or read in my room with no problem. They really are quiet.
answered 4 years, 3 months ago
Squirrel
Corpus Christi, Tx
0points
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answer 2
The anti-vibration pads should not be necessary due to Samsung's Vibration Reduction Technology, as long as the washer is properly leveled and installed on a solid surface. With or without pads, it's very important that your ceramic tiles are firmly situated, with no airpockets underneath them which could cause them to crack under the weight of any heavy appliance.

Once the WF218 is properly installed, you may still notice a small amount of vibration in the initial stages of the spin cycle, but the machine should correct itself by the time it reaches about medium spin speed (approximately 400 RPM). If not, you may need to adjust the legs slightly until the vibration goes away, and make sure the washer is securely attached to the pedestal, as well.
Enjoy your Samsung washer!
- Ms. Samsung
answered 4 years, 4 months ago
MsSamsung
SamsungHQ
0points
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Question

Mold smell

We leave the door open on our WF218ANW and always has a moldy smell.What are we doing wrong? Should the door be left closed?
Thanks,
Wyatte
asked 4 years, 2 months ago
Wyatte
on 4.0 cu. ft. Washer
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2 answers
Answers
answer 1
Wipe it out each time and leave the door cracked open.
answered 3 years, 11 months ago
cfizz34
Texas
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answer 2
I'm sorry to hear you're having an issue with a moldy smell in your WF218ANW. As part of regular maintenance of this and other washers, it is recommended to not only leave the door open when not in use to allow the drum to air out, but also to wipe down the door and gaskets, and to run a hot water Sanitize cycle with bleach, but no clothes, once each month.

- Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

What is the height without the optional pedestal?

The picture in the specs states 38" tall and the optional pedestal is 14"-15" tall. So this tells me without the pedestal the height is 23"-24"? This doesn't sound right to me... Please help me....
asked 4 years, 11 months ago
Anonymous
Nebraska Baby
on 4.0 cu. ft. Washer
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answer 1
38" is without the pedestal. 53" with the pedestal
answered 4 years, 8 months ago
appliancedoktor
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Question

is it normal for the washer to run for 5 secs stop for 5 secs reverse directions for 5 secs ect ect ect

asked 4 years, 7 months ago
Anonymous
md
on 4.0 cu. ft. Washer
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answer 1
Yes, what you are describing is normal operation. This action improves the efficiency of your washer.
answered 4 years, 7 months ago
MrSamsungHA
SamsungHQ
0points
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Question

What is the height of the pedestal

asked 4 years, 11 months ago
Anonymous
on 4.0 cu. ft. Washer
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1 answer
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answer 1
15"
answered 4 years, 8 months ago
appliancedoktor
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Question

What is the RPM of this washer?

asked 4 years, 9 months ago
Anonymous
MN
on 4.0 cu. ft. Washer
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Answers
answer 1
The WF218 has a spin speed of 1100 RPM
answered 4 years, 7 months ago
MrSamsungHA
SamsungHQ
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Question

how many pairs of blue jeans can be washed at a time

We put in five pair in and the washer stopped and shut off, it had a symbol of a shirt with a plus by it, is it overloaded?
asked 4 years, 7 months ago
Anonymous
hewitt texas
on 4.0 cu. ft. Washer
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1 answer
Answers
answer 1
5 pairs of any size jeans should not be an overload. The shirt symbol is the garment + symbol which means you can add garments as long as that symbol is illuminated. If you are experiencing an issue where the washer is powering off by itself at in innappropriate time, your washer may require service. please ckick the link below, if this is the case, to initiate the service process.
http://www.samsung.com/us/support/o...
answered 4 years, 7 months ago
MrSamsungHA
SamsungHQ
0points
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Question

"Basket Clean" cycle?

Some manufacturers of front loaders have Basket Clean cycles. The cycle is used about once a month to clean the inside of the machine using bleach. The Samsungs don't have this certain feature. I was curious how I'm supposed to maintain my basket/drum. Do I run the machine empty on "Normal" with some bleach to clean my machine?
asked 4 years, 7 months ago
Altimase
MA
on 4.0 cu. ft. Washer
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1 answer
Answers
answer 1
The drum of the WF218ANW can be maintained effectively by running a hot-water Sanitize cycle with bleach and no laundry in the machine once a month.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
0points
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Question

What makes the washer not spin all the water out of the clothes? This happens about once a week.

Washer Model #WF218ANB
asked 4 years, 6 months ago
Anonymous
on 4.0 cu. ft. Washer
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answer 1
Thanks for your question. There are several possible causes for your washer not spinning all of the water out of your clothes. Please click here to go directly to the relevant troubleshooting page: http://support-us.samsung.com/cyber.... If none of these factors are the cause, then this page also has a link to an online service request form, for your convenience.

- Ms. Samsung
answered 4 years, 6 months ago
MsSamsung
SamsungHQ
0points
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Question

When the Washer first spins a heavy load it has enough movement to scratch the under side of the glass door. This can't be normal is it?

asked 4 years, 5 months ago
atworker
Alpharetta, GA
on 4.0 cu. ft. Washer
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answer 1
I'm sorry to hear you're experiencing this issue. It's possible that your washing machine may require service on the rear shock absorbers. You may either contact your retailer or Samsung directly by filling out a convenient online service request - click here: http://www.samsung.com/us/support/o... - or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
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Question

Replacement detergent door

I recently purchased a WF218ANW and the cover for the detergent door was scratched badly by the installers. Is there a replacement part number? Also, is there a parts list document available for this washer (as well as for matching dryer DV218AEW)?
asked 4 years, 5 months ago
gaolig
on 4.0 cu. ft. Washer
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answer 1
For replacement parts, please visit www.samsungparts.com or call 800-627-4368 to speak with an agent who can assist you.

- Ms. Samsung
answered 4 years, 5 months ago
MsSamsung
SamsungHQ
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Question

are the doors on the washer and dryer reversable

asked 4 years, 2 months ago
Anonymous
on 4.0 cu. ft. Washer
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answer 1
Like most front-loaders, the door on the WF218ANW opens from right to left and cannot be reversed to open from left to right because of the location of the door lock. The dryer doors, however, are reversible. Instructions to reverse the dryer door can be found in the User Manual, which can be downloaded from this website for your convenience.

Thanks for your interest in Samsung!
Ms. Samsung
answered 4 years, 2 months ago
MsSamsung
SamsungHQ
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Question

how heavy can a load of laundry be in a WF218ANW in pounds

I do not know how much weight there is in 4 cubic feet capacity. The pictures show piles of towels that must weight 20 pounds. The warnings state "do not overload washer."
asked 4 years ago
vickie
usa
on 4.0 cu. ft. Washer
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answer 1
The weight equivalent for the 4.0 cubic foot capacity WF218ANW is 30.9 pounds of laundry.

Thank you for the question!
Ms. Samsung
answered 4 years ago
MsSamsung
SamsungHQ
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