If the fabric softener remains in the dispenser at the end of the wash cycle, it is likely that either:
- the dispenser drawer is clogged;
- the washer is not level.
Try removing the drawer and rinsing it thoroughly with warm water to remove all detergent residue. To ensure your washer is leveled properly, please click on this link to view a short how-to video: http://support-us.samsung.com/spsn/...
If the problem still persists, please call 800-SAMSUNG to speak with an agent who can assist you further and schedule service if necessary.
answered 1 year, 6 months ago