If the fabric softener remains in the dispenser at the end of the wash cycle, it is likely that either:
- the dispenser drawer is clogged;
- the water is not reaching the compartment with enough pressure to flush the softener out;
- the washer is not level.
Try removing the drawer and rinsing it thoroughly with warm water to remove all detergent residue. Next, place a carpenter's level on top of the washing machine, checking both front to back and side to side leveling. If the washer is leaning forward, it may prevent the drawer from draining properly. Adjust the leveling legs as necessary, running a test "spin only" cycle before tightening the leg locks to be sure all four feet are firmly planted on the floor to prevent vibration. Finally, clean the inlet water hose filter screens and make sure the water valves are turned back on all the way.
Please click on the link below then select "Home > Troubleshooting ► > Detergent Drawer ► > Fabric Softener Does Not Dispense" for more information: http://support-us.samsung.com/cyber...
If the problem still persists, please call 800-SAMSUNG to speak with an agent who can assist you further and schedule service if necessary.
answered 2 years, 7 months ago