If the door lock is engaged and the door on your washer is open, try pressing the Start/Pause button. If it doesn't unlock, try powering the washer off then back on again. If it still doesn't unlock, try cycling the power to the washer by unplugging it for a minute then plugging it back in, or turning the circuit breaker off then on again. Power the washer on, and press the Start/Pause button again, if necessary. If it is still locked, the washer may require service. To initiate service through Samsung, please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online support form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 9 months ago