Thanks for your question. There are several possible causes for your washer not spinning all of the water out of your clothes. The most common cause is the washer not being properly leveled. Even if it was leveled when first installed, if the leveling legs were not locked in place, they may have loosened over time. I would suggest using a carpenter's level to check both front-to-back and side-to-side leveling, and making the necessary adjustments to the legs, then locking them in place by tightening the plastic leg-locks.
The following link offers tips on proper leveling, as well as some other suggestions; click here, then select "Operation", then "Clothes Are Very Wet At The End Of The Wash Cycle": http://support-us.samsung.com/cyber...
If none of these factors are the cause, then this page also has a link to an online service request form, for your convenience.
- Ms. Samsung
answered 3 years, 1 month ago