This issue is one that is best helped through calling our Customer Support Center, as they can help you troubleshoot this issue in a more timely manner than we could through email correspondence.
At your earliest convenience, please call Samsung Customer Support by phone at our toll free number 1-888-987-4357, between the hours of 7:00 a.m. to 9:00 p.m. Monday through Friday, and 9:00 a.m. to 6:00 p.m. Saturday, Central Standard Time.
Thank you for your continued interest in Samsung products.
The Samsung Bluetooth headset WEP170 is compatible with most Bluetooth phones that are compliant with Bluetooth version 1.1 or higher specification and support the headset and/or hands-free profile(s). Ensure that your phone has Bluetooth capability by visiting your phone manufacturer’s web site.