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Most Recent Questions
Recent Question:
How many gallons of water is used by this washer?
Recent Question:
Can this washer and dryer be installed under a countertop?
Recent Question:
I have a front-load steam washer. Is it supposed to steam on all cycles, even using cold water? I have not pushed the steam button.
Questions with Most Recent Answers
Question:
Can this washer and dryer be installed under a countertop?
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How many gallons of water is used by this washer?
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I have a front-load steam washer. Is it supposed to steam on all cycles, even using cold water? I have not pushed the steam button.

Customer Questions & Answers for
WA5471ABW/XAA

Customer Questions & Answers:
50 Questions
 | 
58 Answers
Overall Rating:
4.026 out of 5
4
out of
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(39 Reviews)39

Questions & Answers for samsung WA5471ABW/XAA

Question

Can you use oxi-clean multiforce power pacs in Samsung HE washing machine?

asked 2 years, 7 months ago
debdstephens
natchez, ms
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I would not recommend using the pacs due to the technology of the machine with high efficency cleaning (low suds) with low water usage. Clothing could end up with bleach spots and damage some of the clothes. I would say the idea behind the techology is clean with less. Hope this helps.
answered 1 year, 10 months ago
Believe125
Tulsa, OK
0points
0out of 0found this answer helpful.
answer 2
Samsung recommends using only HE detergent in the WA5471 and other high efficiency washers. If these power pacs are designed for use in HE machines, please follow the manufacturer's instructions for using them.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How can I avoid my clothes from ALWAYS coming out extremely wrinkled from my WA5471AB washer?

I have tried different spin cycles. The low spin cycle doesn't help a lot. My clothes are always very very wrinkled and twisted up even on small loads.
asked 2 years, 7 months ago
kragalottm
VA
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Page 19 of the User Manual "To minimize wrinkling of laundry, select the Perm Press cycle."
answered 1 year, 10 months ago
Believe125
Tulsa, OK
0points
0out of 0found this answer helpful.
answer 2
High efficiency washers like the WA5471 are designed to extract the maximum amount of water from the clothes, enabling them to spend less time in the dryer. This is one of the features that maximizes the overall efficiency. Besides the spin speed, another factor that can cause wrinkling is overloading the washer. Therefore, if reducing the spin speed doesn't resolve the issue, it may help to wash fewer items in a load.

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Fabric softener does not dispense.

The Fabric softener does not dispense, during a normal wash cycle. what can i do to resolve this issue?
asked 2 years, 7 months ago
rcl2012
Houston, Texas
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Need to check water pressure and make sure no hose is kinked. User Manual page 27 shows how to remove and clean the dispeners.
answered 1 year, 10 months ago
Believe125
Tulsa, OK
0points
0out of 0found this answer helpful.
answer 2
If the fabric softener remains in the dispenser at the end of the wash cycle, it is likely that either:
- the dispenser drawer or siphon cup is clogged;
- the washer is not level.

Try removing the drawer or siphon insert and rinsing it thoroughly with warm water to remove all detergent residue. To ensure your washer is leveled properly, please click on this link to view a short how-to video: http://support-us.samsung.com/spsn/...

If the problem still persists, please call 800-SAMSUNG to speak with an agent who can assist you further and schedule service if necessary.

Thank you,
Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is the water level high enough to properly wash the clothes?

My washer water level does not cover all the clothing. The top 25% are not covered. This makes me think my clothes are not being cleaned properly.
asked 2 years, 7 months ago
Bob47
Maryland
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Bob47: I have the same issue on most loads, unless they are very light...then the water is way higher than normal. It must be a weight issue. Though the level is very low my clothes and towels, sheets, etc all appear and smell clean after drying. Supposedly this is normal. It is hard to get used to. I wish more people would post here to toss info back and forth. Good luck!
answered 2 years, 3 months ago
JanJanW
Kansas City, MO
0points
0out of 0found this answer helpful.
answer 2
The WA5471ABW/XAA, like other high efficiency (HE) top load washers, is not designed to submerge clothes in water, but rather to circulate the clothes through the water and the water back over the clothes. This is made possible by the stainless steel pulsator which creates a "blossoming" action as it tumbles the clothes, and Samsung's recirculating pump which takes the water from the bottom of the drum and circulates it back over the top of the clothes during each portion of the cycle.

Samsung's HE top loaders use about 16-19 gallons of water per cycle, which is significantly less than traditional top loaders which can use as much as 45 gallons or more during a typical cycle. To ensure yours is using the right amount, check the inlet hose screens on the back of the washer for blockage, and make sure the hoses are not bent or kinked, the water valves are turned on all the way, and your home's water pressure is at the recommended 20-116 psi. If the pressure or water level are not sufficient, your washer is designed to display an "nF" or no fill error code on the display to alert you to check the above factors.

Thank you,
Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

When I wash white clothes the clothes comes out with stain!! HELP

asked 2 years, 5 months ago
ChillWill217
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You can use bleach which will dispense out of the dispenser during the wash, then pause the wash and let it sit for a while then restart from pause and continue with the wash or
Page 19 from the User Manual states:
"Stain Away (WA5471) - For stained clothes. The stain Away cycle provides outstanding stain removal performance with the gentlest care and frees you from the need to pre-treat stains."
Hot water will set the stain so it is better to wash in cold water. Hope this helps.
answered 1 year, 10 months ago
Believe125
Tulsa, OK
0points
0out of 0found this answer helpful.
answer 2
I'm sorry to hear you have stains on your white clothes. It's important to use only HE detergents; using non-HE formulations can cause whites to look dingy due to oversudsing since the detergent may not be able to rinse completely. In addition, please be sure not to overfill the detergent dispenser compartments. If you over fill either one of the compartments, the detergent or fabric softener will immediately dispense into the wash tub, undiluted, and onto your clothes. Detergents concentrated to 2x, 3x, or 4x concentrations contain fatty acids, that, if poured on your clothes undilluted, causes stains.

I hope this advice helps to resolve the issue.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

No hotwater wash.

Selecting the hot water control does not fill the tub with hot water. The washer cycles hot and cold during its fill. The water never gets hot because the cold water valve cycles in more cold water than hot. Using the normal or heavy duty modes makes no difference. Luke warm at best. Using the normal mode the tube fills with cool water. Any way to get the washer to fill with hot water only?
asked 2 years, 9 months ago
newcraig
Waldportoregon
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
My husband I just spent an hour trying to diagnose the exact same problem. When selecting a Normal cycle and then choosing Hot temperature... the water alternates between the hot and cold hose (more than 75% cold) so that you end up with colder than luke warm water. Selecting a Normal cycle and then leaving the temperature on Warm gives you the exact same result. Said another way, the Warm cycle is chilly at best and the Hot cycle is no different. Our water heater is set at 120 degrees.

We did find a work-around that Ms. Samsung did not mention. Selecting Stain Away does seem to access only the hot water hose (well, every cycle - even Sanitize - seems to begin with about 10 seconds of cold) and the result is a true hot wash. Just make sure you turn off the extra rinse that comes with the Stain Away selection. Next up... I'm going to try the Stain Away on Warm to see if I can get an actual "warm" water temp instead of "chilly" like you get on the Normal/Warm setting.

Oh, and one more thing - the Sanitize cycle does not alternate between hot and cold... hot only.

Hope this helps - I myself will be calling service in the morning to try and get this resolved. Our washer is less than a month old!
answered 2 years, 8 months ago
MamaBelles
Minneapolis
0points
0out of 0found this answer helpful.
answer 2
Thank you for the question. The ideal temperature for a hot water wash is 105° - 125°F, though this is dependent on the water heater settings in your home. It's not unusual for cold water remaining in the pipes to cause the temperature of the water filling the drum to be colder than that. To ensure the water supplied through the hot water pipe is indeed hot, some people choose to run hot water through a nearby faucet just prior to the start of a hot water cycle.

The WA5471 does have a Sanitize option available which uses the internal heater to boost the temperature of the water to about 150°F, though this may be too hot for some fabrics. I would suggest checking your hot water heater setting to ensure it is set between 110-120°F. To determine if your washer is filling correctly, try turning off the cold water supply valve. If the water temperature is hotter when the washer has no access to the cold water supply, service may be needed. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can you/should you use Affresh when running Pure Cycle?

The instructions from Samsung state that the Pure Cycle doesn't require a cleanser, but that you can use Affresh tablets by following the directions on the Affresh package. The package says, "Add 1 tablet to washer once a month using a 'Normal' cycle...for washers with a 'Clean Washer' cycle, add 1 tablet to the washer and run the cycle." Should I only use Affresh on the normal cycle - will adding an Affresh to the Pure Cycle damage the washer?
asked 2 years, 7 months ago
Ntrdx
Utah
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I would not use Affresh when running Pure Cycle. Does a person use cleaning product when cleaning a self cleaning oven?
This cycle has been created to clean the machine and the way technology is nowadays I would rely on the product cycle.,
Page 19 of the User Manual. "Pure Cycle is a self-cleaning cycle that removes mold that may occur inside the washing machine.
1. Press the Power button.
2. Press the Pure Cycle button.
• Once the Pure Cycle button is pressed, the only
function that can be set is Delay Start.
3. Press the Start/Pause button.
• If you press the Start/Pause button, Pure Cycle begins.
• Using Pure Cycle, you can clean the drum without using a cleansing agent.
• Never use Pure Cycle when laundry is in the washing machine. This may cause damage to the laundry or a problem with the washing machine.
The Pure Cycle Auto Indicator Function
• If the “Pure Cycle” button is lit after a wash, it indicates that tub (drum) cleaning is required. In this case, remove the laundry from the washing machine, turn the power on, and clean the drum by running Pure Cycle.
• If you do not run Pure Cycle, the “Pure Cycle” indicator
turns off. However, the “Pure Cycle” indicator will light again after two washes. Not running Pure Cycle at this point will not cause a problem with the washing machine.
• Although the Pure Cycle Auto Indicator appears once a month or so, the frequency may differ depending on the number of times the washing machine is used."
answered 1 year, 10 months ago
Believe125
Tulsa, OK
0points
0out of 0found this answer helpful.
answer 2
Thanks for the question. You can use Affresh tablets with Pure Cycle as you would for a "clean washer" cycle.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Sound to Indicate Wash is complete

Is there anyway to increase the level of the sound that indicated the wash is complete. We cannot hear our washer with the door to the wash room closed. We do not even know if it has a buzzer or horn to tell you when it is complete.
asked 2 years, 7 months ago
billboard
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I would say this is a program default to the mother board of the washer and cannot be changed,. It is hard to please everyone so this a sound level not to loud and not to soft. You might want to check on the board where it will let you know how much time the cycle is programed for the particular cycle and use a small inexpensive timer you can take with you when you start your wash load. Found this to be very helpful during my multitasking days.
answered 1 year, 10 months ago
Believe125
Tulsa, OK
0points
0out of 0found this answer helpful.
answer 2
The WA5471ABW does have an End of Cycle Signal which can be turned on or off by pressing the Signal button on the control panel. There is no volume adjustment, however.

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Powerfoam, have yet to see any foam in 5 washloads

Used mostly normal mode and HE detergent. Have not seen any foam at all in any of my loads. Must this option be turned on?
asked 2 years, 5 months ago
techvudu
Southeast, Pa
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
*Page 19 in the user manual
" conventional Normal cycle - The Normal cycle on previous and existing Samsung front loading washers released until 2009 without PowerFoam."
Sounds like a normal default function of the washer rather than stating suds it is now PowerFoam meaning low density. Hope this helps.
answered 1 year, 10 months ago
Believe125
Tulsa, OK
0points
0out of 0found this answer helpful.
answer 2
PowerFoam is automatic and does not need to be turned on. The amount of foam that is visible in the WA5471ABW and other models with this feature can vary depending on several factors, including the size of the load, the cycle that's selected, the type and amount of detergent and the kinds of fabrics being washed, since it penetrates different fabrics at different rates. PowerFoam is beneficial because it pre-dissolves the detergent by infusing the mixture of detergent and water with air, so what's important is not how much foam is visible, but whether the detergent has been pre-dissolved so it can penetrate fabrics faster and more thoroughly.

Thank you,
Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I clean the inlet screens?

Our water is very rusty and suddenly the water only seems to trickle in leading me to believe the screens are full. Where are they and how do I get to them to clean them?
asked 2 years, 3 months ago
Anonymous
North Carolina
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Generally there are screens in the hose connection at the faucet level in the wall. If they are not found, I would simply replace the hoses if they are old, worn and full of build up of hard water. Using vinegar will disolve hard water build up also. But if the faucets themselves have been there in your home from day one chances are they need to be replaced.
answered 1 year, 10 months ago
Believe125
Tulsa, OK
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

For top-loading washing machines, the filter screens are not accessible, but we have conferred with our resident appliance expert and he indicated that if you've recently had any plumbing done, this can cause the rust to build up. He also mentioned older homes are more prone to this issue, please refer to the following troubleshooting article for advice on how to clean the debris filter.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=346056&modelname=WA5471ABW%2FXAA&modelcode=&session_id=Psq4zFnTVs7zJpgZJmGw8yBy7Kg4xdy2H3SB7TRPgVRYCMKXrGwT%21-1721297013%211358249754%211336683256268

If you have any additional questions, we suggest your refer to your product manual or the product page on our website, where you'll find a comprehensive troubleshooting guide, product support videos, FAQs and How-Tos, as well as manual downloads.

http://www.samsung.com/us/support/owners/product/WA5471ABW/XAA#

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How can clothes be soaked?

My wife likes to soak the white clothes. How is soaking achieved perferrable with a higher water level.
asked 3 years, 1 month ago
tghaggie
Richardson, Texas
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The WA5471 like other high efficiency (HE) top load washers, is not designed to submerge clothes in water to soak them, but rather to circulate the clothes through the water and the water back over the clothes. This is made possible by the stainless steel pulsator which creates a "blossoming" action as it tumbles the clothes, and Samsung's recirculating pump which takes the water from the bottom of the drum and circulates it back over the top of the clothes during each portion of the cycle.

Samsung's HE top loaders use weight sensors to help determine how much water to add to the wash, and there is no manual adjustment for the water level. The total amount of water ranges from about 16-19 gallons per cycle, which is significantly less than traditional top loaders which can use as much as 45 gallons or more during a typical cycle.

Each pre-programmed cycle includes a certain amount of time that the clothes will be sitting in the water, though not all the clothes will be submerged at once. To maximize the amount of time the clothes are actually in the water, I would suggest selecting the Heavy Duty cycle, or another with the "Heavy" soil level selected. It is also worth noting that the WA5471 uses Samsung's Power Foam technology to pre-dissolve the detergent in the water by infusing it with air, which means faster and more thorough penetration of the fabrics in the washer, even when they are not submerged in the soapy water.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How much foam will the WA5471ABW have?

I watched the video for the PowerFoam washer and read online that "the tub fills with foam." This is not happening in my washer. There are no more suds than I got in my old washer. Customer Service suggested I run an empty load, where some foaming was visible, but definately not what is shown in the video. I am using HE detergent at the recommended amount. (I realize the clothes are not fully submerged in water.)
asked 3 years, 1 month ago
wheresthefoam
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The amount of foam that is visible in the WA5471ABW and other models with this feature can vary depending on several factors, including the size of the load, the type and amount of detergent and the kinds of fabrics being washed, since it penetrates different fabrics at different rates. PowerFoam is beneficial because it pre-dissolves the detergent by infusing the mixture of detergent and water with air, so what's important is not how much foam is visible, but whether the detergent has been pre-dissolved so it can penetrate fabrics faster and more thoroughly.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I bought the 2 year extented warranty and I'm suppose to get more for registering the product so how much do you have me down all together Thank you.

asked 3 years ago
twinky
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For questions regarding your product's registration and warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there any type or brand of fabric softener that is recommended forWA5471ABW?

asked 3 years ago
oihrlp
Florida
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
While Samsung does not recommend a particular brand, we do recommend using detergents and fabric softeners that are designed for use in high efficiency washing machines for both front load and top load HE machines.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is it recommended to use a pre-wash Stain Remover i.e. Resolve prior to placing the wash in the washer?

WA5471ABW
asked 3 years ago
oihrlp
Florida
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I would suggest following the instructions on the stain remover to determine when to apply it to your laundry items.

- Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can you tell me if the Samsung washer, model # WA5471ABW, is gentle on clothes?

Can you tell me if the Samsung washer, model # WA5471ABW, is gentle on clothes and if there are any concerns about not using enough water?
asked 2 years, 11 months ago
Anonymous
Minnesota
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I have not had any issues when washing delicates or hand washables. Still all the settings are adjustable, when "towels" are slected you can still tweak the setting like spin speed if needed.
answered 2 years, 11 months ago
2muchclothes
Hawaii
0points
0out of 0found this answer helpful.
Question

What colors does the drain hose come in?

asked 2 years, 11 months ago
oihrlp
Florida
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Normally Gray if it's the stock Samsung hose, but they do come in a variety of colors like black or even white. They're normally wider than the water hoses.
answered 2 years, 10 months ago
mfelizny
0points
0out of 0found this answer helpful.
Question

Where to add powder detergent?

Hello. I can't find in the manual for our WA5471AB/WA5451AN washer anything regarding use of powder detergent. I need to use Tiny Bubbles HE powder detergent to wash our cloth diapers. Do I put the powder in the drum? or will it still work in the liquid detergent department? This type of detergent is what works with our cloth diapers. Thank you!
asked 2 years, 10 months ago
Anonymous
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can't put powdered detergent in the liquid detergent dispenser, you could plug it up. I was using powders and put it in the drum. You might even try to use your powder by mixing it with water in a jar and then put it in the drum too.
Good luck.
answered 2 years, 9 months ago
msfixita11
PA
0points
0out of 0found this answer helpful.
Question

Is there any way to have door open while the drum is filling with but still require door to be closed and locked for cycle to start?

Our preferred washer use is to use the fill water to dilute the fabric softener and pre-treat clothes, if necessary. However, with the default settings, the door is required to be closed and locked while the water is running. Are there any settings that we can change so that we can get access to the washer drum before the actual cycle runs?
asked 2 years, 10 months ago
robzk
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
What i do is press the start/pause button which stops washer momentarily so you can add more clothes or if you forgot to add the detergents before it starts filling with water. but even if its filled or filling with water you can always stop it by pressing the above mentioned button. You just have to press the start button again to start cycle. The only time i notice it doesnt open is when its extremly hot water which i understand just the steam can burn you. Hope this helps.
answered 2 years, 1 month ago
Eluvs2washnow
ny
0points
0out of 0found this answer helpful.
Question

What does error code PE1 mean and how is it corrected?

asked 2 years, 10 months ago
lkchat
Nevada
on WA5471ABW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
PE1 (Clutch hall sensor error) Probably should call service for advice.
answered 2 years, 8 months ago
Anonymous
0points
0out of 0found this answer helpful.
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