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Most Recent Questions
Recent Question:
How many gallons of water is used by this washer?
Recent Question:
Can this washer and dryer be installed under a countertop?
Recent Question:
I have a front-load steam washer. Is it supposed to steam on all cycles, even using cold water? I have not pushed the steam button.
Questions with Most Recent Answers
Question:
Can this washer and dryer be installed under a countertop?
Question:
How many gallons of water is used by this washer?
Question:
I have a front-load steam washer. Is it supposed to steam on all cycles, even using cold water? I have not pushed the steam button.

Customer Questions & Answers for
WA5471ABP/XAA

Customer Questions & Answers:
39 Questions
 | 
49 Answers
Overall Rating:
4.152 out of 5
4.2
out of
5
(33 Reviews)33

Questions & Answers for samsung WA5471ABP/XAA

Question

Can we control the water level? There's not enough water, and yes my water values are opened all the way.

asked 3 years ago
DFBCB
Mountain Top, PA
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
4 answers
Answers
answer 1
It is suppose to use less water with the HE. My 5471 barely covers the clothes. After watching an entire load, I have determined it slowly works the clothes down to the bottom plate to agitate therefore reducing the need to just fill the whole thing up. I believe there was a law passed saying that all washers had to reduce water usage. It is no different front or top load.
answered 2 years, 11 months ago
MasterxAce
Linglestown, PA
0points
0out of 0found this answer helpful.
answer 2
controlling the water level is easy to obtain, just put it on normal and all features will be able to get selected as you want
answered 2 years, 11 months ago
BIGRICH1978
OHIO
+1point
1out of 1found this answer helpful.
answer 3
No you can not unless you have a feature that allow you to add.
answered 2 years, 11 months ago
hatelaundry
0points
0out of 0found this answer helpful.
answer 4
Samsung's HE top loaders use weight sensors to help determine how much water to add to the wash (there is no manual adjustment for this) and the amount of water should range from about 16-19 gallons per cycle. This is significantly less than traditional top loaders which can use as much as 45 gallons or more during a typical cycle. Like other high efficiency (HE) top load washers, the WA5471 is not designed to submerge clothes in water, but rather to circulate the clothes through the water and the water back over the clothes. This is made possible by the stainless steel pulsator which creates a "blossoming" action as it tumbles the clothes, and Samsung's recirculating pump which takes the water from the bottom of the drum and circulates it back over the top of the clothes during each portion of the cycle.

To ensure your WA5471 is using the right amount of water, check the inlet hose screens on the back of the washer for blockage, and make sure the hoses are not bent or kinked and your home's water pressure is at the recommended 20-116 psi. If the pressure or water level are not sufficient, your washer is designed to display an "nF" or no fill error code on the display to alert you to check the above factors.

Thank you,
Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
+1point
1out of 1found this answer helpful.
Question

How do I tell if enough water is going into the WA5471ABW/XAA?

Just bought the WA5471ABW/XAA. The water is not covering the top of the clothes. Also there is little or no foam visable.
Does the machine weigh the clothes and determine the water level?
How do you select the water level when doing a 'My Cycle'?
Image(s)
User submitted image
User submitted image
User submitted image
User submitted image
User submitted image
asked 3 years, 1 month ago
tghaggie
Richardson, Texas
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
the clothes are not suppose to b covered . the machine determines the water level and moves the clothes around top to bottom etc. to get them clean. no foam bc of HE detergent. Read your manual for My cycle instructions.
answered 2 years, 11 months ago
samfan1
tn.
0points
0out of 0found this answer helpful.
answer 2
you want to make sure that you are using the high efficiency detergent for the foam, also remember that this is a high efficient machine so that it will use just enough water to wash your clothes and still get the best effect with cleanliness than any other washer
answered 2 years, 11 months ago
BIGRICH1978
OHIO
0points
0out of 0found this answer helpful.
answer 3
The WA5471ABW/XAA, like other high efficiency (HE) top load washers, is not designed to submerge clothes in water, but rather to circulate the clothes through the water and the water back over the clothes. This is made possible by the stainless steel pulsator which creates a "blossoming" action as it tumbles the clothes, and Samsung's recirculating pump which takes the water from the bottom of the drum and circulates it back over the top of the clothes during each portion of the cycle.

Samsung's HE top loaders do use weight sensors to help determine how much water to add to the wash (there is no manual adjustment for this) and the amount of water ranges from about 16-19 gallons per cycle. This is significantly less than traditional top loaders which can use as much as 45 gallons or more during a typical cycle.

To ensure your WA5471 is using the right amount of water, check the inlet hose screens on the back of the washer for blockage, and make sure the hoses are not bent or kinked, the water valves are turned on all the way, and your home's water pressure is at the recommended 20-116 psi. If the pressure or water level are not sufficient, your washer is designed to display an "nF" or no fill error code on the display to alert you to check the above factors.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Has there been a change in the instructions for removing and cleaning the dispensers?

The instructions say to pull the drawer straight back until it stops, then to tilt it upward and remove it. I have followed these instructions but the drawer fails to come out even after applying considerable pressure both outward and upward. Has something changed here since this manual was printed? Is the drawer actually removable?
asked 3 years ago
hayfarmer
florida
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
no change this has worked for me you just want to be careful not to break the drawer
answered 2 years, 11 months ago
BIGRICH1978
OHIO
0points
0out of 0found this answer helpful.
answer 2
Thank you for the question. The instructions have not changed, and it sounds as though you're following them correctly and may just need to apply more pressure. Please see the attached images which may help to illustrate this process.

- Ms. Samsung
Image(s)
User submitted image
User submitted image
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is this washer supposed to actually make foam?

I just received my new washer & it does not make foam like it says it is supposed to. On the videos & picures that I have viewed online, it shows actual foam coming out of the top of the washer. My washer is not doing that I wanted to check with you before I contact the store I purchased it in.
asked 2 years, 8 months ago
Dawneevep
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I have mine about two weeks and can not get the "power foam" to work either! Seems to be a lot of posts regarding this. I am not sure it is a feature on this machine!
answered 2 years, 6 months ago
PapaMattK
Laguna Hills, Ca
+1point
1out of 1found this answer helpful.
answer 2
The amount of foam that should be visible in the WA5471ABP and other models with this feature can vary depending on several factors, including the size of the load, the cycle that's selected, the type and amount of detergent and the kinds of fabrics being washed, since it penetrates different fabrics at different rates. PowerFoam is beneficial because it pre-dissolves the detergent by infusing the mixture of detergent and water with air, so what's important is not how much foam is visible, but whether the detergent has been pre-dissolved so it can penetrate fabrics faster and more thoroughly. In addition, Samsung recommends using liquid detergent applied through the dispenser drawer for the Power Foam to be most effective.

Thank you,
Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
-1point
0out of 1found this answer helpful.
Question

when does the power foam come out during a wash cycle?

asked 2 years, 7 months ago
mhosford
Houston, TX
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Not sure the power foam works on this model! I have mine about two weeks and have seen several posts regarding power foam and getting it to work.
answered 2 years, 6 months ago
PapaMattK
Laguna Hills, Ca
0points
0out of 0found this answer helpful.
answer 2
Power Foam is activated after the initial fill in the washer.

- Ms. Samsung
answered 2 years, 7 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Can I use powder detergent in my washer? If so, where do I put it? I will not be using fabric softener at the same time.

asked 2 years, 6 months ago
Anonymous
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
i don't think you will be able to
answered 2 years, 6 months ago
Tab101lvr
0points
0out of 0found this answer helpful.
answer 2
It's fine to use a powder form of HE detergent in your WA5471 washer, and it can be added directly into the drum at the start of the cycle.

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

is there a demo mode for the WA5471ABP top load washer?

asked 3 years, 2 months ago
DrewFromBestBuy
on WA5471ABP/XAA
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
no but you could watch you tube if you want to see how it works
answered 2 years, 11 months ago
BIGRICH1978
OHIO
0points
0out of 0found this answer helpful.
answer 2
The WA5471ABP has a variety of cycle settings which are very easy to select using the dials and buttons on the control panel. Other options like demo or test modes should be used only by properly trained individuals and technicians. If you are a store sales associate, please contact your local Samsung representative. If you are a customer in need of assistance with your washer's operation, please submit a new question explaining what your needs are. Otherwise, please feel free to call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

We just purcahsed the WA5471ABP and matching gas dryer DV5471AGP

When washing clothes we use the HE detergent however I have not seen any soap foam in the wash, I only see small amountS of water.

The dryer is extremely loud, is that normal?
asked 3 years ago
GERRYLYN
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No, our dryer is very quiet and only time we know its on is when we hear the chime to tell us the clothes are done.
answered 2 years, 11 months ago
BIGRICH1978
OHIO
0points
0out of 0found this answer helpful.
answer 2
I had the same problem with noise, and I found the installer left two items UNDER the washer - styrofoam packing and a white hard plastic prop from the box. Removing both, it is now as quiet as we would have wanted. It also can make noise if unlevel, per the support line, but ours was perfectly level, so we kept looking until we found these items.

I have not seen the soap issue - we get foam. Did you put the soap in the dispenser at the top of the opening? You don't pour the soap/detergent in with the clothes on these units.
answered 2 years, 11 months ago
jcooksey1007
0points
0out of 0found this answer helpful.
Question

samsung top loader washing machine wa5451an

are the side walls of this machine suppose to move when the washing cycle is going? only the bottom plate moves, not the side walls. and i was told that the side walls are suppose to move "side to side" as the bottom plate moves.
asked 2 years, 11 months ago
washington666
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
My new 5471 which is the higher model of this definitely does move opposite the bottom. I would check the rear for shipping bolts that were not removed. The bolts are installed to prevent the outer part moving when moving from place to place. If you are sure the bolts are out. Call support.

Happy washing....
answered 2 years, 11 months ago
MasterxAce
Linglestown, PA
0points
0out of 0found this answer helpful.
answer 2
in my experience with this washer, the only time the side walls move is when its about to be on spin cycle
answered 2 years, 11 months ago
BIGRICH1978
OHIO
0points
0out of 0found this answer helpful.
Question

what is the proper way to wash sneakers?

model #wa5471abpxaa
asked 2 years, 11 months ago
isiman
new port richey florida
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
take shoe strings out. wash with a towel or some other item to keep machine level
answered 2 years, 11 months ago
samfan1
tn.
0points
0out of 0found this answer helpful.
answer 2
on extra hot and normal load washing if they are white add bleach... they will turn out great
answered 2 years, 11 months ago
BIGRICH1978
OHIO
0points
0out of 0found this answer helpful.
Question

Top load vs Front load

Do you find it easier to access the top loader or front loader when doing loads?
asked 1 year, 9 months ago
Mattdurb
Clovis, NM
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I love the top loader unless you are less than 5' tall...Luckily I am not but my wife isn't. My wife requires a step stool to empty the washer.
answered 1 year, 9 months ago
SamsungIndy
Indianapolis, IN
0points
0out of 0found this answer helpful.
answer 2
Thank you for the question. The ease of accessing a front loader vs. a top loader really depends on you. Some people find it easier to load the top loader because you can do it while standing. However, a shorter person who might have difficulty reaching into the tub of a top loader might actually prefer a front loader, especially if it's mounted on a pedestal.

I would suggest visiting your preferred retailer that has both types of Samsung washers and dryers on display so you can get a feel for which model type is right for you. The retailer can also help you determine whether the layout of your laundry room might be more conducive to one vs. the other, and which model features best suit your needs. Some popular features to consider include VRT and VRT Plus - Samsung's proprietary technologies to help significantly reduce noise and vibration even at top spin speeds and even when installed upstairs; AquaJet and SpeedSpray to help reduce the cycle time; PureCycle for keeping the drum clean; and PowerFoam which helps detergent dissolve faster and penetrate fabrics more thoroughly.

We appreciate you considering Samsung, whichever type you choose!
Ms. Samsung
answered 1 year, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there anyway to turn off the extra rinse once the wash has started for the wa5471ab?

asked 2 years, 11 months ago
ChillWill217
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for the question. The settings cannot be changed once the cycle has started. To change the settings, it would be necessary to start the cycle over by powering the washer off first.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

There is no lint filter, the clothes are covered with lint. What is suppose to take care of the lint?

asked 2 years, 11 months ago
dockman64
osceola mills,pa.
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you have lint on your clothes. Many people find that some time in the dryer will remove most of the lint, even if you set it on Low or No heat.

- Ms. Samsung
answered 2 years, 5 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where are the shipping bolts that must be removed?

asked 2 years, 10 months ago
skiross
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
none that I found or no of.
answered 1 year, 10 months ago
wizard123
Orland Park, IL, USA
0points
0out of 0found this answer helpful.
Question

what cycle has the highest water level?

I have checked all the settings/water valves and still only get a full washer (water) when I start a cycle, cancel it, let it drain and start another cycle...I know that it is weight sensative....This could be the nicest washer that I have ever owned if it gave me the option of a water level. I can't start the machine and walk away because I have to make sure the water level is high enough so my clothes don't tear. uggg.
asked 2 years, 10 months ago
Danie63
IRB, FL
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The WA5471ABW/XAA, like other high efficiency (HE) top load washers, is not designed to submerge clothes in water, but rather to circulate the clothes through the water and the water back over the clothes. This is made possible by the stainless steel pulsator which creates a "blossoming" action as it tumbles the clothes, and Samsung's recirculating pump which takes the water from the bottom of the drum and circulates it back over the top of the clothes during each portion of the cycle.

Samsung's HE top loaders do use weight sensors to help determine how much water to add to the wash (there is no manual adjustment for this) and the amount of water ranges from about 16-19 gallons per cycle. This is significantly less than traditional top loaders which can use as much as 45 gallons or more during a typical cycle. If your washer appears to be filling more after you start a cycle then cancel and drain, it's possible that one of the following is occurring:
- the clothes that did get wet initially are causing the load to be heavier, so the sensors add more water; or
- the clothes that got wet initially are no longer soaking up the water that is added, so the level appears higher than it did initially.

To ensure your WA5471 is using the right amount of water, check the inlet hose screens on the back of the washer for blockage, and make sure the hoses are not bent or kinked, and your home's water pressure is at the recommended 20-116 psi. If the pressure or water level are not sufficient, your washer is designed to display an "nF" or no fill error code on the display to alert you to check the above factors. If this information does not alleviate your concern, please submit your contact information through the following link for further assistance: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do I fix information I entered for my product registration.

The product is the washer (WA5471ABP/XAA). I mistakenly registered that I bought this product in Wilson, North Dakota. I should have entered that I bought this product in Wilson, North Carolina.
asked 2 years, 9 months ago
RobinTiek
Middlesex, NC
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Why don't your new washer and dryers come with a "Signal" (chime) that is adjustable?

Our new washer and dryer are great except for a simple thing. Both signals can not be adjusted for volume. They are very nice, but too soft to be heard any place except in a quiet next room.
asked 2 years, 9 months ago
dcraft
Atwater, CA
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for the feedback. Some models do have adjustable signals, while others do not. I'll be sure to share your comments with the rest of the team.

- Ms. Samsung
answered 2 years, 9 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

What is the hose at the rear of the machine for?

I found this hose at the rear bottom of my new machine. I can't find anything in the owners manual about this. What is it's purpose?
asked 2 years, 9 months ago
daherbst
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The small section of hose on the rear bottom of the top load washer is an auxiliary drain hose. While you may never need to use it, it may come in handy if you were to lose power to the washer or if there were a clog in the drain hose.

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Is there a "theory of operation" document that explains each cycle of the washer?

I'm intrigued with the operation of the washer and would like to understand in greater detail the various steps the washer performs during each cycle.
asked 2 years, 8 months ago
RayKuhl
Northeast Pa
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thanks for your interest. Please refer to the Cycle Chart in the user manual for more information on the different cycles and options. The manual can be downloaded as a pdf file from this website for easy reference.

- Ms. Samsung
answered 2 years, 8 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

During rinse cycle on my WA5471ABP/XAA washer flashes nf error code

asked 2 years, 7 months ago
dwayalways
on WA5471ABP/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
NF is the no fill error code. Try cleaning the inlet hose screens on the back of the washer by turning off the water supply valves and disconnecting the hoses. Once the screens are cleaned and replaced, reconnect the hoses and turn the water valves on all the way. If the error code returns, service may be necessary to determine the cause. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online support form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 2 years, 6 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
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