The WA5471ABW/XAA, like other high efficiency (HE) top load washers, is not designed to submerge clothes in water, but rather to circulate the clothes through the water and the water back over the clothes. This is made possible by the stainless steel pulsator which creates a "blossoming" action as it tumbles the clothes, and Samsung's recirculating pump which takes the water from the bottom of the drum and circulates it back over the top of the clothes during each portion of the cycle.
Samsung's HE top loaders do use weight sensors to help determine how much water to add to the wash (there is no manual adjustment for this) and the amount of water ranges from about 16-19 gallons per cycle. This is significantly less than traditional top loaders which can use as much as 45 gallons or more during a typical cycle. If your washer appears to be filling more after you start a cycle then cancel and drain, it's possible that one of the following is occurring:
- the clothes that did get wet initially are causing the load to be heavier, so the sensors add more water; or
- the clothes that got wet initially are no longer soaking up the water that is added, so the level appears higher than it did initially.
To ensure your WA5471 is using the right amount of water, check the inlet hose screens on the back of the washer for blockage, and make sure the hoses are not bent or kinked, and your home's water pressure is at the recommended 20-116 psi. If the pressure or water level are not sufficient, your washer is designed to display an "nF" or no fill error code on the display to alert you to check the above factors. If this information does not alleviate your concern, please submit your contact information through the following link for further assistance: http://www.samsung.com/us/support/o...
answered 2 years, 11 months ago