I'm sorry to hear you're having an issue with your WA5471ABP washer. Before calling for service, please confirm the drain hose is elevated correctly (between 18" and 96" high) and there is not an airtight connection between the drain hose and the standpipe which could create a siphoning effect. The drain hose should not be inserted more than 6" into the standpipe.
If the drain hose is set up correctly, try turning the water valves to the washer to the off position. If this resolves the issue, your washer may require service. Please submit your contact information to our support team through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online support form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 2 years, 4 months ago