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Most Recent Questions
Recent Question:
DO I NEED TO LEAVE THE WASHER DOOR A LITTLE OPEN TO AVOID ANY ODORS ?
Recent Question:
Has anyone had issues with water not draining out of bleach dispenser after wash is done?
Recent Question:
Is there any way to reverse the door on this washer?
Questions with Most Recent Answers
Question:
DO I NEED TO LEAVE THE WASHER DOOR A LITTLE OPEN TO AVOID ANY ODORS ?
Question:
Has anyone had issues with water not draining out of bleach dispenser after wash is done?
Question:
Is there any way to reverse the door on this washer?

Customer Questions & Answers for
WA5451ANW/XAA

Customer Questions & Answers:
114 Questions
 | 
146 Answers
Overall Rating:
4.311 out of 5
4.3
out of
5
(103 Reviews)103

Questions & Answers for samsung WA5451ANW/XAA

Question

I am getting a code on my washer 8E what is this?

asked 3 years, 3 months ago
shaka
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're receiving an error code on your WA5451 washer. Some of the codes have troubleshooting that can be addressed by you, while others require a trained technician to follow diagnostic procedures. The 8E error code is one that will require service for the technician to determine both the cause and solution. To initiate service through Samsung, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

- Ms. Samsung
answered 3 years, 3 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

How do you change the water level for a load?

asked 3 years, 2 months ago
dusty2000
Bakersfield, CA
on WA5451ANW/XAA
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
There is no manual operation to change the water level for your loads. The washer uses several methods to determine how much water is needed.
answered 3 years, 1 month ago
Skrimz
Colorado Springs, CO
-1point
0out of 1found this answer helpful.
Question

were is the model &serial # on the washer 5451ANW/XAA located??

asked 3 years, 2 months ago
klaus111
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The model and serial numbers can be found on the label on the back of your WA5451 washer; please see the attached image, pointing to the serial number which is directly under the model number, for an example.

Thank you,
Ms. Samsung
Image(s)
User submitted image
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Do I have to register my new washer on line for the warranty?

asked 3 years, 2 months ago
tdranew
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For questions regarding product registration and warranties, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 2 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

1

i did not purchase this item. i changedmy mind and bought a samsung front loader. how can is update my account?
asked 3 years, 1 month ago
newmanboy1
california
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
For assistance with product registration, please use the Live Chat option on the product support page or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Where is the Serial number located on washer and dryer?

asked 3 years, 1 month ago
MasterQ
El Paso
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
THE WASHING MACHINE HAS THE SERIAL NUMBER BACK AND THE DRYER UNDER THE DOOR
answered 3 years, 1 month ago
Anonymous
memphis
0points
0out of 0found this answer helpful.
Question

on the model wa5451 washer which rinse cycle does the fabric softner go in on when I have the extra rinse cycle selected? the first rinse or the secon

asked 3 years, 1 month ago
Anonymous
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The first.
answered 2 years, 10 months ago
wadkins1977
IN
0points
0out of 0found this answer helpful.
Question

pure cycle

what am I supposed to use for the pure cycle in my washer I can't find an answer anywhere
asked 3 years ago
jmpeak23
Whitwell
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Nothing. You can add a little bleach (about a half cup) but really nothing. The water gets so hot it breaks down everything.
answered 2 years, 10 months ago
wadkins1977
IN
0points
0out of 0found this answer helpful.
Question

Can I use HE powder Tide in my new Samsung washer. I could not find anything in the manual regarding this..

asked 3 years ago
LacyandDoug
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, but add it directy to the washer and not the dispenser as it is made for liquid only. It says it in the manual. Must read and understand manual to really appreciate this great washer.
answered 2 years, 10 months ago
wadkins1977
IN
0points
0out of 0found this answer helpful.
Question

why doesnt my washer fill up to at least halfway with water? some of my clothes are dry because the water doesnt go up to fill the basin?

WA5451ANW/XAA
asked 3 years, 1 month ago
mykato
93536
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The WA5451, like other high efficiency (HE) top load washers, is not designed to submerge clothes in water, but rather to circulate the clothes through the water and the water back over the clothes. This is made possible by the stainless steel pulsator which creates a "blossoming" action as it tumbles the clothes, and Samsung's recirculating pump which takes the water from the bottom of the drum and circulates it back over the top of the clothes during each portion of the cycle. For this to function properly, clothes should not be piled higher than the top of the drum, and they should be packed loosely.

To ensure your WA5451 is using the right amount of water, check the inlet hose screens on the back of the washer for blockage, and make sure the hoses are not bent or kinked, the water valves are turned on all the way, and your home's water pressure is at the recommended 20-116 psi. If the pressure or water level are not sufficient, your washer is designed to display an "nF" or no fill error code on the display to alert you to check the above factors.

Thank you,
Ms. Samsung
answered 3 years, 1 month ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

My Samsung WA5451AN washer is stuck and nothing is happening?

It sounds like a motor is trying to catch and it just vibrates a little. An hour glass is showing with the length of the cycle.
asked 3 years ago
DeeDeeDee
Orange
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
How long do you let it go for? It does take about 20-30 seconds or more for water to start coming out. Read manual. Check settings.
answered 2 years, 10 months ago
wadkins1977
IN
0points
0out of 0found this answer helpful.
Question

Model WA5451 AN - what does error code 8E mean? I don't see it in the book

asked 3 years ago
Sparky322
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Code 8E mean OVER CURRENT ERROR. Usually it is a Problem in the IPM (Intergrated Power Module) The IPM controls the motor. This really is a problem that would require a service techinician to help determine what is going wrong.
answered 2 years, 11 months ago
BTIBOB
Inverness, FL
0points
0out of 0found this answer helpful.
Question

Do you produce a phamplet which describes detailed actions of each cycle on the WA5451ANW Washer?

I recently took delivery of a Samsung WA5451ANW washer and the Samsung DV5451AEW Dryer. The owners' manuals do not provide sufficient information to determine what the washer or dryer are doing on each respective cycle. Therefore, it is difficult to determine if they are operating and cleaning and drying the clothing properly.
asked 3 years, 1 month ago
JOBorjob
Olive Branch, Mississippi
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is a reason there are different settings. You must use the washer on the right setting for best cleaning. This is what I would call a smart washer. There are sensors in it to determine what needs to be done by each individual setting. You do not want to know what your smart phone is doing when it opens an app. This is the same principal. Theres no manual saying that this programs renders this and this program takes this resource over here etc. We all need to get used to all new technology. If they wrote a manual like that it would be a novel and no one would want to read it or understand the mumbo jumbo.
answered 2 years, 10 months ago
wadkins1977
IN
-1point
0out of 1found this answer helpful.
Question

Why is water leaking from standpipe?

I just bought this washer and it appears that it is pushing the water out to fast for the standpipe. The standpipe is 2" pvc with a p trap and stands 36" from the ground. My previous washer that I still have does not overflow but the Samsung appears to drain entirely to fast and overflows my laundry room. I have snaked the line and it does not clog. I can run a water hose full blast down the drain for 20 minutes without overflow but the Samsung overflows every time. Is there a water pressure setting on the control panel?
asked 3 years ago
dustin77
Leesville, La
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear your standpipe is overflowing. I would suggest reviewing the installation instructions on page 15 of the WA5451 user manual, noting that the recommended height of the standpipe is 39". It's also important to make sure the drain hose is inserted no further than 6-8" into the standpipe. If making these installation adjustments does not resolve the issue, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Online service request form: http://www.samsung.com/us/support/o...

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

The dryer is shutting off with HE code flashing. I have only dried one batch of clothes so far, What am I to do?

I tried turning the power off and then put the power back on and tried to continue drying the clothes and the dryer comes on for about 10 minutes and shut back off with the HE code. Anything you could suggest would be helpful. Thanks!
asked 2 years, 11 months ago
pawlxtn
Louisiana
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I'm sorry to hear you're having this issue with your new dryer. The HE code indicates an error with the heating temperature, and service will likely be required to fix it. Please call 800-SAMSUNG to speak with an agent who will be happy to assist you.

Thank you,
Ms. Samsung
answered 2 years, 11 months ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

Should I see suds when using liquid detergent?

asked 3 years ago
familyo
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Not necessarily. HE detergent is made to produce less suds then regular. Read labels and manual.
answered 2 years, 10 months ago
wadkins1977
IN
0points
0out of 0found this answer helpful.
Question

We have a lot of lint on our clothes after washing. What can we do?

asked 3 years ago
Lintonclothes
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
What are you mixing? Some fabrics lint more then others. You cant wash a sweater, towels, and shirts and expect the shirts not to have lint on them.
answered 2 years, 10 months ago
wadkins1977
IN
0points
0out of 0found this answer helpful.
Question

Will WA5451 internal heater heat water for warm and hot settings even if incoming hot water is actuslly cold?

We have gotten two different answers to this quest neither of which matches the answer implied in one of the answers on the posted facts page.
asked 3 years ago
AustinErrandRunner
Kyle, Texas
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Based on current technology, the internal water heater in the WA5451 is activated during the Sanitize and Pure Cycle settings only. If the temperature sensors in the washer detect that the water entering the washer is not hot enough, the washer will attempt to regulate the water temperature by opening the hot water valve for a longer period of time. However, the internal heater is not designed to compensate if the incoming water from the hot water valve is actually cold. To ensure the water entering the machine is the correct temperature, some people choose to run a nearby faucet until the water coming through is hot.

- Ms. Samsung
answered 3 years ago
MsSamsung
SamsungHQ
0points
0out of 0found this answer helpful.
Question

I just bought a WA5451AN washer. How do you ajust the water level

asked 2 years, 11 months ago
jjwinfield
07832
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The water level is automatically set by the weight of the load. At the begining of the cycle the drum wil move slightly back and forth this is when it determines the weight of the load and how much water is needed. The High efficeinecy washers use only 16-19 gallons of water as opposed to convential washers 35-45 gallons. It might appear the water level is not suffician, I thought so at first, but the way the washer pulsates and creates a "BLOSSOMING EFFECT" it will rotate the clothes in the water and also it reciculates some of the bottom water to the top to assure full coverage.
answered 2 years, 11 months ago
BTIBOB
Inverness, FL
-1point
0out of 1found this answer helpful.
Question

What is the Sanitize Cycle water temp?

I could not find it in the user manual.
asked 2 years, 11 months ago
Brittany104
Greenbrier, AR
on WA5451ANW/XAA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Put a water proof thermostat under the water as it comes out. Then stop it before the washer kicks in. Thats the only way to really tell.
answered 2 years, 10 months ago
wadkins1977
IN
0points
0out of 0found this answer helpful.
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