Thanks for the questions. It is normal for all dispenser areas (bleach, detergent and fabric softener) to be flushed with water during different portions of the cycle, but if any of the compartments have water remaining after the cycle is complete, it is likely the washer is not leveled properly and is probably leaning forward. Try placing a carpenter's level on an even surface on top of the washer, then adjusting the front leveling legs to raise the front of the washer so it is level from side to side and front to back, with all four legs set firmly on the floor without wobbling.
With regard to the water being dirty, please check the inlet hose screens on the back of the washer; you'll need to turn off the water valves and disconnect the hoses from the back of the washer to do this. Since the washer is new, the lines are also new and shouldn't have any dirt or debris in them, unless it's coming from the water supply. Another possibility is that some dirt or debris found it's way into the exposed bleach dispenser during shipping or installation and just needed to be rinsed out.
I hope these suggestions help to resolve the issue. If you find the bleach dispenser still won't drain after adjusting the leveling, please submit an online service request through the link below, or call 800-SAMSUNG to speak with an agent who will be happy to assist you.
Online service request form: http://www.samsung.com/us/support/o...
- Ms. Samsung
answered 3 years, 3 months ago