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See all Samsung Questions and Answers Top Load Washers Q & A

Customer Questions & Answers for
samsung 5.0 cu. ft. Capacity Top Load Washer (Neat White)

Customer Questions & Answers:
3 Questions
 | 
3 Answers
Overall Rating:
4.588 out of 5
4.6
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Questions & Answers for samsung 5.0 cu. ft. Capacity Top Load Washer (Neat White)

Question

CALIBRATE

HOW DO YOU CALIBRATE, I FOLLOW INSTRUCTIONS IN MANUAL AND IT STARTS A WASH CYCLE.
asked 1 year, 1 month ago
LIEBER
on 5.0 cu. ft. Capacity Top Load Washer (Neat White)
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2 answers
Answers
answer 1
Hold delay and temp buttons then turn on. Will say cb press start.
answered 1 week, 5 days ago
rentskiwiz
0points
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answer 2
yes the person who installed it did
answered 1 year ago
buterflie714
0points
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Question

Why is there no mention of the 3 year warranty on the stainless tub or the 10 year warranty on the direct drive motor in the written warranty ?

asked 1 year, 3 months ago
redvette
Gambrills, MD
on 5.0 cu. ft. Capacity Top Load Washer (Neat White)
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1 answer
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answer 1
Thank you for contacting Samsung. On page 40 your user's manual in the first paragraph, it states that the warranty for your washer includes "One (1) year part and labor, Two (2) years Control Board Parts, Three (3) years stainless tub part, Ten (10) years washing motor part."

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech42
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Question

Newly installed. Tried to run the "rinse and spin" test cycle. Water came in and then drain out with no rinsing or spinning.

Calibrated washer. Still no spinning. Ran a wash cycle and again, just water in and in a minute or so, draining. No washer motion. Top loader so no "shipping bolts." Drum turns by hand. What is the problem?
asked 7 months ago
Rick1952
North Carolina
on 5.0 cu. ft. Capacity Top Load Washer (Neat White)
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