Normal and colors/darks not enough water. Have to run on bedding cycle to get enough water to wash. Water valves to hoses are open all the way. Machine is new, only had 4 weeks and has never worked right. Is there anything I can do?

Tags: operation

asked 1 month, 1 week ago

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ComputerGuy

Atlanta

on 4.5 cu. ft. King-size Capacity High Efficiency Top Load Washer (Stainless Platinum)

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answer 1

Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=419348&modelname=WA456DRHDSU

Thank you for being a Samsung customer!

The Samsung Online Support Team

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answered 1 month, 1 week ago

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SamsungTech73

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answer 2

I have come to the conclusion that the Samsung was a bad purchase. The amount to water is not enough to really wash well. Samsung continues to say it works fine and it does not. If I had it to do over, I would never purchase this washer. I have talked to several other people and one maintenance person that also feel this way.
I love my Samsung tv and based on that made this mistake of thinking they would build a great washer.

answered 1 month ago

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ComputerGuy

Atlanta

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Question

Sharp edge on trim on front of lid

The chrome trim piece on the front of the lid has a very rough edge / rough cut to piece. may need to be replaced please contact me Steve

Tags: display, operation

asked 1 month, 4 weeks ago

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Top327

Indianapolis

on 4.5 cu. ft. King-size Capacity High Efficiency Top Load Washer (Stainless Platinum)

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answer 1

Thank you for contacting Samsung.

We recommend you file a service request if you're concerned about a part that may need to be replaced.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team

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answered 1 month, 4 weeks ago

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SamsungTech73

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Question

Is there a manual reset or unlock for the top door?

I have a service request in, but top door is locked and will not unlock or reset, so that I could get the wet clothes out while waiting for a repair person, to fix the spin problem - as it has not drained or spun and is "stuck" - I have plugged and unplugged it several times - and for a day now.

Tags: operation, maintenance

asked 1 month ago

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CARS5184

Petrolia, PA, USA

on 4.5 cu. ft. King-size Capacity High Efficiency Top Load Washer (Stainless Platinum)

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answer 1

Thank you for contacting Samsung. We apologize for the inconvenience this has been. Try power cycling the unit and unplugging it from power. If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team

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answered 4 weeks, 1 day ago

Username

SamsungTech42

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Question

What is considered active wear when washing clothes?

There is a wash cycle for active wear, and I would like to know where I find the description of the different types of clothing for each cycle. Bedding is definitely not sheets, I have to wash my sheets on perm press, so somewhere there has to be a description and I don't see it in the user's guide.

Tags: operation

asked 2 months, 2 weeks ago

Username

JudyCat

on 4.5 cu. ft. King-size Capacity High Efficiency Top Load Washer (Stainless Platinum)

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answer 1

Thank you for contacting Samsung.

We recommend you refer to the Cycle Selector on page 19 of your user manual. It says:

Active Wear (WA456*) - Use this cycle to wash exercise wear such as sports jerseys, training pants, shirts/tops and other performance clothing. This cycle provides effective soil removal with gentle action for special fabric care.

http://downloadcenter.samsung.com/content/UM/201206/20120615002813399/WA456_WA422_WA400_DC68-03133A-01.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team

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answered 2 months, 1 week ago

Username

SamsungTech73

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Question

Is the "calibration mode" a reusable item or can it only be done once at installation - unable to get it to occur again??

Tags: operation

asked 4 months, 1 week ago

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plainolddad

Panama City, FL, USA

on 4.5 cu. ft. King-size Capacity High Efficiency Top Load Washer (Stainless Platinum)

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answer 1

Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409683&modelname=WA456DRHDSU%2FAA&modelcode=WA456DRHDSU%2FAA

Thank you for being a Samsung customer!

The Samsung Online Support Team

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answered 4 months, 1 week ago

Username

SamsungTech73

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Question

AquaJet Question?

We have the WA456 Stainless. We have sucessfully used the Aquajet feature on medium to small loads. The manual suggests that the AquaJet feature will work on "YOUR BIGGEST LOADS", however, when we try to use the AquaJet on Heavy Duty and 3/4 full (as the manual suggests is the maximum) when the wash gets to the AquaJet cycle the drum simply spins the load fast and AquaJet never actually works.

Has anyone else experienced this? Is 3/4 to big for the centrifuge effect to make the Aquajet work?

I ask because Samsung does not have the answer and simply wants to replace the board in my one week old washer.

If "Biggest Load", which is subjective, is really medium load then the washer is fine. I simply need to know if it will work on 3/4 full.

Otherwise, everything else with the washer is perfect.

Tags: operation

asked 4 months ago

Username

Rodney87

on 4.5 cu. ft. King-size Capacity High Efficiency Top Load Washer (Stainless Platinum)

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answer 1

Hello,

I have figured out the issue.

In the Manual Under the Header:

"Washing Clothes Using the Cycle Selector", the instructions walk the user all the way down to bullet point number 7. The bullet point states:

"7. At this time, you can control the wash temperature, the number of rinse cycles, the spinning speed, and the delay time by pressing the appropriate option button."

However, the manual does not state that due to the "Fuzzy Contol" logic that changing the spinning speed will affect the use of the "AquaJet Feature".

The manual states at different times that spinning at high speeds and overloading can cause wear (not saying we ever loaded more than 3/4..just trying to play it safe) we lowered the spin to Medium.

When lowering to medium on Heavy Duty, this somehow changes the Fuzzy Logic. Thefore, the spin is not enough to create the AquaJet when the change was made. We tested the same load of clothing again by simply selecting Heavy Duty without changing any selections and the Aquajet worked.

Samsung...please not that changing spin speed from factory settings may produce the non function of the AquaJet Feature do to load weight and spin speed in the Fuzzy Logic.

I believe the only settings that can be made are water temp and soil when the dial is selected for each individual setting.

Hope this helps others who may have experienced this issue.

Just like loading the washer figures out water level, the washer also figures out math that causes the AquaJet to work as well. I guess the washer is to smart for our own good. (Smiles)

answered 4 months ago

Username

Rodney87

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Question

How can i wash a full load?

when washing, the water does not even get 1/2 up the tub forcing us to use very small loads.

what's up?

the tub is bigger than our old one, but now it takes smaller loads & each load takes longer

where is the savings in this????

Tags: operation

asked 4 months, 2 weeks ago

Username

firsttimebuyer

texas

on 4.5 cu. ft. King-size Capacity High Efficiency Top Load Washer (Stainless Platinum)

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answer 1

Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=413042&modelname=WA456DRHDSU%2FAA

Thank you for being a Samsung customer!

The Samsung Online Support Team

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answered 4 months, 2 weeks ago

Username

SamsungTech42

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