I am having a hard time using the wireless keyboard with my new Samsung UN46ES8000. You cannot do any searches in the TV apps....the keyboard IS synched with the TV. Also how do you set up the keyboard to work with my samsung DVR and my blue-ray? There is no real instructions on how sync anything. I think there really should of been some type of instruction manual on how to use it !!!

Tags: how to use

asked 10 months ago

Username

gregcols

-1point

0out of 1found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

Your wireless keyboard uses Bluetooth technology to carry the wireless signal and your TV is the only device that includes Bluetooth, so you will unable to pair the device with your DVR or Blu-ray player.

Please refer to the following guide for additional instructions on how to use the keyboard.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410640&modelname=VG-KBD1500

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 9 months ago

Username

SamsungTech73

-2points

0out of 2found this answer helpful.

Question

Wireless keyboard, how use to type into a "search" field

Hi,
i just purchased wireless samsung keyboard,
but when in an app like netflix, or other, in a search field,
the tv shows on-screen keyboard, but my wireless keys are not working.
thanks,
vm

Tags: how to use

asked 10 months ago

Username

vmalinsk

0points

0out of 0found this question helpful.

3 answers

Answers

answer 1

Thanks for contacting Samsung!

The keyboard that you listed is a Bluetooth Keyboard. Without knowing what TV that you have, that may be the issue. If you have a TV with the bluetooth option you would need to make sure that you "pair" the device with the TV.

Thanks for choosing Samsung!

Staff

answered 10 months ago

Username

SamsungTech13

-1point

0out of 1found this answer helpful.

answer 2

My keyboard doesn't do alpha/numberic NetFlix search entries either; many apps don't implement the entry....you are limited to just 'mousing' around.

answered 7 months ago

Username

Jbaaremartin

Columbus IN

0points

0out of 0found this answer helpful.

answer 3

The wireless keyboard is designed more for the main search engine or web browser function. You will be limited when using other 3rd party apps like Netflix or Amazon.

Top 250 Contributor

answered 1 month ago

Username

TvGuy21

Gold Canyon, Az

0points

0out of 0found this answer helpful.

Question

what keyboard goes with pn60e550 60" plasma tv?

Tags: features, compatibility, what to buy

asked 9 months ago

Username

desertrat80

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411218&modelname=PN60E550D1F

The VG-KBD1500 is only compatible with certain higher-end models in the 2012 line because they contain a built-in Bluetooth receiver.

http://www.samsung.com/us/video/tvs-accessories/VG-KBD1500/ZA-features

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 9 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

I recently purchased Samsung Smart TV Model PN51E55 and read info about the wirless keyboard which says its a "VG-KBD1000 shown as accessory.

Why do you show this keyboard as the one for this tv and when shopping for it, I see only the 1500? Are they the same and will the 1500 work?? Sorry, if this is a question has been asked... I don't have the time to read all the the references to this keyboard.

Thanks,
Almeister

Tags: what to buy

asked 7 months ago

Username

Almeister

Hilliard, OH, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

The 1500 series is the newest model and effectively replaces the 1000 series. While the 1000 may still be available from certain vendors, the 1500 is the current wireless keyboard model.

http://www.samsung.com/us/video/tvs-accessories/VG-KBD1500/ZA-buy

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 7 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

connecting 1500 keyboard to Smart TV 6500 series

I am not very techy, so am having a hard time connecting the keyboard to my TV. It keeps telling me my network failed, but I can surf the web and FB just fine so know I am connected. Help..am sure it's probably something simple

Tags: how to use

asked 4 months, 3 weeks ago

Username

Mamajorocks

Edmonton

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 months, 2 weeks ago

Username

SamsungTech73

-1point

0out of 1found this answer helpful.

Question

Compatibility?

My led tv model is un46d6000sf it this keyboard are compatible if i use a bluetoth dongle that i have?

Tags: compatibility

asked 10 months ago

Username

silviasm

Puerto Rico

-1point

0out of 1found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

The Samsung Bluetooth 2.1 wireless keyboard is compatible with Samsung Phones & Tablets Running Android 3.0 or later, including device compatibility of 2012 Samsung LED ES6500+ and PDP E500+*.

*Universal remote function limited to only Smart Interaction TV models (ES7500 & E/ES8000)

Therefore, your TV does not meet the model requirements to use the keyboard.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 9 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

I have un46es6600fxza What the best wireless keyboard for it? vg-kbd1000 or the 1500 and whats the deference.

why can't I type with my remote? newbee.

Tags: compatibility

asked 8 months ago

Username

Smitty594

Wisconsin,USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. The VG-KBD1500 is probably a better experience as an actual keyboard, since it's a full-sized keyboard. However, if you'd like you can try an USB, HID-compliant keyboard from off the shelf. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 8 months ago

Username

SamsungTech42

+1point

1out of 1found this answer helpful.

Question

What wireless keyboard can I use with my TV?

I have a Samsung model#UN60ES6100 series TV and have purchased the New Smart wireless keyboard, but it is not working. Is it not compatible and if not what wireless keyboard is compatible with my TV? If the wireless keyboard I have is compatible how do I get it to work properly? I cannot find an answer anywhere that walks me through it. I called Geek Squad and was on hold for 25 min and then was hung up on...very frustrating...

Tags: compatibility

asked 6 months ago

Username

ShaShaRee

Reading, PA, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you review the following support articles:

Samsung Wireless Keyboard:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410760&modelname=UN60ES6100F

Can I Use a Keyboard and Mouse With My TV:
http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411216&modelname=UN60ES6100F

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 6 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

How to enter security key on UN55ES7100?

Hi, on the UN55ES7100 I want to enter the wireless security key with this keyboard. When I am finished typing the key, how to I get the key screen to get out of the key field and hit 'next'? The 'next' button is grayed out.

thanks,
brian

Tags: how to use

asked 2 months, 1 week ago

Username

brianUSA

United States

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 2 months, 1 week ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Is the VG-KBD1500/ZA keyboard compatable with my pd60e550difxza tv

Tags: compatibility

asked 4 months, 3 weeks ago

Username

beatlebailey60

San Jose , Ca

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

Yes, your TV is compatible with this wireless keyboard, though it only has partial functionality. We recommend you review the article below for additional info.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410787&modelname=PN60E550D1F

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 months, 3 weeks ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

What wireless keyboard 7100 series smart tv?

I'm looking to buy the wireless keyboard that is compatible with my Smart TV. I've been doing some research and have a few questions. 1. What are the operating distances for the keyboard? I'm about 15ft from my TV. 2. Does it work with the apps that come standard on the TV?Example, if I go into youtube, can I use the keyboard to type in the search fields? Or do you have to just default to the browser with the keyboard? 3. If purchased and I'm unhappy with the product what's the return policy?

asked 1 month, 2 weeks ago

Username

Danman1971

Houston, TX, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410640&modelname=VG-KBD1500

Only certain apps are compatible with the keyboard, as all non-Samsung apps are developed by their providers for Samsung products. The distance the keyboard is approximately 20 feet, but there are many factors that could potentially extend or shorten that distance.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 1 month, 1 week ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Why won't the Keyboard operate the STB when the remote will?

The TV remote will operate my STB, but the "smart keyboard" won't????

Tags: features

asked 3 months ago

Username

JC88

ATL

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Staff

answered 3 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Where can I purchase this?

I did not receive a keyboard with my 7500 Smart TV. Nobody has these in stock. Where can I get one? I have checked all the outlets suggested.

Tags: what to buy

asked 2 months, 2 weeks ago

Username

MAB13

Boca Raton, FL, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. You can purchase it from Samsungparts.com: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-VG-KBD1500.aspx?model=

If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 2 months, 2 weeks ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

How to get Samsung Wireless KeyBoard to Search Netflix and Amazon?

The key board is paired with the TV. However I cannot get the keyboard to search on Netflix, Amazon, internet. How can I do this?

Tags: how to use

asked 4 weeks, 1 day ago

Username

Barbara2

Baltimore

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=415733&modelname=UN55ES7500F&modelcode=UN55ES7500FXZA

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 weeks, 1 day ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

Can you use this with 5.1 Channel Smart Home Theater System (HT-E5400)?

Tags: compatibility

asked 5 months, 3 weeks ago

Username

jandymo

Saint Louis, Mo

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

No, this keyboard uses Bluetooth technology and this home theater system does not have a Bluetooth receiver built into it. The keyboard is currently only compatible with certain 2012 TVs.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 5 months, 3 weeks ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Will this work with the 5.1 Channel Smart Home Theater System (HT-E5400)?

Since I was purchasing a SMART Blu-ray Player, I didn't think I needed a SMART TV. I am looking for a Wireless Keyboard or QWERTY Remote that will be compatiable with the 5.1 Channel Smart Home Theater System (HT-E5400). Thanks!

Tags: compatibility

asked 5 months, 3 weeks ago

Username

jandymo

Saint Louis, Mo

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

Your home theater will support a wireless keyboard, but not the Samsung wireless keyboard. The reason for this is because the Samsung wireless keyboard uses Bluetooth to transmit a signal and the Bluetooth receiver is only built into certain higher-tier models in the 2012 TV line. You can connect a HID-compliant wireless keyboard. Additional information can be found on page 29 of the user manual.

http://downloadcenter.samsung.com/content/UM/201205/20120514191306979/02446A_HT-E5400_ZA_03_0418.pdf

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 5 months, 2 weeks ago

Username

SamsungTech73

-1point

0out of 1found this answer helpful.

Question

Where can I download manual?

VG-KBD1500

Tags: how to use

asked 2 months, 1 week ago

Username

glenhammett

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for reaching out to us. While there is not a user manual available for this particular accessory, you will find our interactive troubleshooting guide by visiting the link provided below.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=40270&modelname=VG-KBD1500&modelcode=VG-KBD1500%2FZA&session_id=R1L9DntZSRyCwpV2VMBCjJ1prPX8GMN83T1LrsWQtypnX1bQT0LL%211614452470%211974663871%211363102525876&from_osc=

Thank you for being a Samsung Customer!
The Samsung Online Support Team

Top 50 Contributor

answered 2 months, 1 week ago

Username

Amanda07

0points

0out of 0found this answer helpful.

Question

how to program a STB

No Manual exists for this keyboard, thats an issue. However I want to program my STB and Blue ray player and I can not see a set up button and then where would I find the codes for these devices are they the same as my TV.

Please Help

Tags: how to use

asked 3 weeks, 5 days ago

Username

MichiganMike

Charter Township of Clinton, MI, USA

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a more in-depth description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 3 weeks, 1 day ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

1 of 1