Anyone experience the error: ERROR_MODEL_BIND when trying to access any apps in SmartHub? Wi-Fi is connected and internet is connected, but cannot access any apps. I have upgraded firmware.

Tags: networking

asked 11 months ago

Username

NotSoSmartTV

on UN60ES7500F

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1 answer

Answers

answer 1

I have conferred with the in-house home theater specialist and she recommends that you try power cycling your modem and router as this message is indicative of a network connection issue, specifically that a server connection is compromised. You can refer to the following article on how to do this: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=151416

If the issue persists, complete a system reset: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6790&prd_ia_cd=N0000058&map_seq=44746

If the issue still persists, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.

Staff

answered 11 months ago

Username

SamsungTech42

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Question

NETFLIX home screen (menu) is overblown (out of proportion)..how to adjust?

on new 60 inch smart Tv, when on Netflix home page (menu screen), images appear very large..out of proportion ...but other services like VUDU and HULU are in proportion..any way to reduce the images and letters for the Netflix app...(no such problem when using Netflix on my 46 inch samsung or PC screens).

Tags: display

asked 7 months ago

Username

ravenclaw

on UN60ES7500F

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. As the Netflix App is developed by Netflix, they control the scaling of their apps. So any changes to their apps will be made them. Please contact Netflix to pass along your feedback. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 7 months ago

Username

SamsungTech42

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Question

is there a fix for the 3d ghosting?

Tags: 3d

asked 5 months ago

Username

bron

California, USA

on UN60ES7500F

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0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. As ghosting can be an effect that varies greatly depending upon the situation, we suggest you attempt changing some of these options: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=381616&modelname=UN60ES7500F&modelcode=&session_id=&from_osc=

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 5 months ago

Username

SamsungTech42

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Question

My Sumsung TV Freezes & Restarts

Hi While playing NetFlix or Playing Games on XBOX my Samsung UN60ES7500 shuts down in the middle and restarts . Happened 6-7 times now in the last week .

Should i call Maintenance .

Tags: miscellaneous, maintenance

asked 4 months, 1 week ago

Username

RajUN60ES7500

Frisco, TX, USA

on UN60ES7500F

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0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you perform a factory reset of your TV:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN60ES7500F

Once that's complete and your TV is reconnected to your home network, we recommend you check to make sure it has the latest firmware installed.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168699&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 4 months, 1 week ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Where is the samsung app store?

Tags: networking

asked 4 months, 1 week ago

Username

Exiledd

on UN60ES7500F

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. The Samsung Apps Store is located within Smart Hub on your TV. You can also view it here: http://www.samsung.com/us/appstore

Thank you for being a Samsung customer!

The Samsung Online Support Team

Top 50 Contributor

answered 4 months ago

Username

Samsungtech74

0points

0out of 0found this answer helpful.

Question

How can I use facetime with this tv?

Tags: networking

asked 3 months, 4 weeks ago

Username

Swedutch

Chicago

on UN60ES7500F

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. Unfortunately, FaceTime is a proprietary Apple software. It isn't available for non-Apple devices. However, you can connect your Mac to your TV so that you screen is displayed: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154807&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 3 months, 3 weeks ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

Mounting screw size

The product didn't come with any screws for mounting and I'd like to know the size of the screw

Tags: miscellaneous

asked 1 month, 3 weeks ago

Username

Dainjarus

on UN60ES7500F

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

You will need 4 M8 screws in order to mount the TV.

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 1 month, 2 weeks ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

tv keeps turning on and off

Hi,

I have two issues:
1- my TV keeps turning off and then back on right away. It did it like 4 times this morning.

2- also the TV keeps turning on everyday by itself. I checked the ON Timers and there is nothing scheduled at all. I went through all the menus and cannot find how this could be happening.

Any insight?

Tags: power

asked 11 months ago

Username

lyousufzai

Toronto, ON, Canada

on UN60ES7500F

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

I'm very sorry to hear about your problem. While I'd like to give you support on your product, since you're in Canada, the best support you'll get is from the Canadian customer support team. You can find them for this product at this link: http://www.samsung.com/ca/support/model/UN60ES7500FXZC

Staff

answered 11 months ago

Username

SamsungTech42

-1point

0out of 1found this answer helpful.

Question

Remove apps & Olympics

How can I remove unused apps from my TV?
Will there be any special coverage of the Olympics?

Tags: miscellaneous

asked 10 months ago

Username

TonopahBonnie

on UN60ES7500F

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for your question. The recommended apps at the top of the screen are not removable. We apologize for the inconvenience.

I have no announcement from Samsung on special coverage for the Olympics. However, Samsung TVs include the YouTube app which is streaming all of the London 2012 Summer Olympic games, so you can watch it through the app on your TV.

Staff

answered 10 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

Display

When watching a movie and the blacks bands are on the top and bottom, I notice light leaks along the corner sides of the display. Is this normal?

Tags: display

asked 8 months ago

Username

CBird

Pulaski, VA, USA

on UN60ES7500F

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. Please set the TV to the Standard or Movie picture mode or lower the backlight on their TV to 7.

If your problem still persists after 2 to 3 weeks, contact us at qasupport@sea.samsung.com and summarize your situation for us and provide your device's serial number. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 8 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

Network inconsistent

We have a wireless connection and it works fine on our other devices (laptops, ipods, ipad, etc.) but it cuts out consistently. I tried to use the Fitness link this morning and it took over 20 minutes to go through a 10 minute video. I didn't even finish it because I was so frustrated. Every 20-30 seconds it would stop and show the thinking circle. What can I do to make it better. We spent a lot of money for this TV so I really expected to be impressed, not frustrated.

Tags: networking

asked 10 months ago

Username

GayleL926

Fleming Island, FL

on UN60ES7500F

+1point

1out of 1found this question helpful.

1 answer

Answers

answer 1

Thank you for your question. While it may be interference in the area around your TV, you should ensure that you've updated to the latest firmware. Here are some instructions for that: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=2157&prd_ia_cd=N0000058&map_seq=37536

Staff

answered 10 months ago

Username

SamsungTech42

-4points

0out of 4found this answer helpful.

Question

Memory

Can I expand the memory on my TV?
UN60ES7500F

Tags: miscellaneous

asked 9 months ago

Username

Ronald72

Anchorage, AK

on UN60ES7500F

-1point

0out of 1found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. Unfortunately, that feature hasn't been implemented on any Samsung TVs at this time.
Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 9 months ago

Username

SamsungTech42

-1point

0out of 1found this answer helpful.

Question

Why does my TV turn off and on every 7-10 minutes?

I have verified that I have no automatic off settings. If I turn on my TV, within 7-10 minutes it turns off and immediately back on.

Needless to say, this is incredibly annoying. This just started happening.

I have no idea if this is a coiincidence, but all my SmartHub apps that I have downloaded are also missing and the TV always states that it cannot connect to the network, even though I know that it has, as I can see the IP address at my router.

Tags: firmware, networking, maintenance, power

asked 8 months ago

Username

Anonymous

Charlotte NC

on UN60ES7500F

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347714&modelname=UN60ES7500F

If the issue persists after you've tried the recommended troubleshooting above, we recommend you try performing a factory reset of the TV.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 8 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

tv keeps turning on and off by itself

asked 7 months ago

Username

ernglo

on UN60ES7500F

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Staff

answered 7 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

TV Warranty

I purchased a new tv- model UN60ES7500. I also purchased a 5 yr extended warranty. The warranty is with Mack Camera & Video Service. I was told that if I need service I contact Mack who will in turn notify Samsung & Samsung will send a repair technician to my home to service the tv. Is this correct? I am asking this because I want to be certain that I will have service if needed

Tags: maintenance

asked 6 months ago

Username

delennis

9302 Vercelli St, Lake Worth, FL 33467, USA

on UN60ES7500F

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung. This information is not quite accurate.Your extended warranty vendor handles this entirely separately from Samsung. Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 6 months ago

Username

SamsungTech42

0points

0out of 0found this answer helpful.

Question

CLOSED CAPTIONS (CC) on HBOGO APP

When accessing and watching the HBOGO app on my UN60ES7500 TV the option of closed captions, CC, (OFF or ON), appears in the bottom of the screen..no buttons on the remote allow me to change the CC to ON. According to the HBOGO web site certain Samsung 2011 and 2012 smart TVs allow you to turn the CC ON or OFF.
Does my UN60ES7500 allow this and if yes, how do i do it ?
Thank you.

Tags: display

asked 6 months ago

Username

ravenclaw

on UN60ES7500F

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you contact HBO, as they developed the app for Samsung products.

http://www.hbo.com/#/about/contact-us.html

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 6 months ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

How do you stream Netflix in HD???

I just got a 60inch 7500 and when I use Netflix, it only streams in SD... I wouldnt mind waiting for it to stream HD if it took several minutes (dont mind pausing so I can watch HD), however I have tried, but it still plays in SD... and that is unacceptable.

I have the option to change setting on the Computer with Netflix to stream HD... however there are no options on the Samsung App...

Any help would be awesome.

Also... can I upload the movie on my computer in HD and then play it on my TV??? My computer is connected by Lan.

asked 5 months, 3 weeks ago

Username

JRA1030

Raleigh, NC, USA

on UN60ES7500F

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Staff

answered 5 months, 3 weeks ago

Username

SamsungTech73

-1point

0out of 1found this answer helpful.

Question

can I use the WMN2000C wall mount with my UN60ES7500? What wall mounts can I use?

Tags: miscellaneous

asked 5 months, 1 week ago

Username

mp12

on UN60ES7500F

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

Based on our research, this mount is compatible with your TV:

http://www.samsung.com/us/video/tvs-accessories/WMN2000CX/ZA-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 5 months, 1 week ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

Question

Light Areas in Four Corners

I've noticed that occasionally in black scenes, there will be light areas in the four corners of the display. These areas seems to be more noticeable at certain times...i.e. sometimes not very noticeable...others...almost always present. I didn't notice the light areas during the first few weeks of viewing the set. I now see them almost every time when I turn ON the set. Are there settings best suited to minimize this effect without adversely effecting the normal picture?

Tags: display

asked 4 months, 2 weeks ago

Username

tokalion

Albuquerque, NM

on UN60ES7500F

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung support,
Light in the corners of your TV can be caused by the backlight being set too high for the light of your viewing area. To lower the effects of this on your TV try lowering the backlight on your TV or changing the picture mode to Standard.

Top 25 Contributor

answered 4 months, 2 weeks ago

Username

Josephs

0points

0out of 0found this answer helpful.

Question

Stutter during a TV show but not live events

I've noticed on my UN60ES7500 LED tv that sporting events and other live broadcasts look perfect, but some high-def TV shows have a stutter or judder effect to them.

Is this normal? If it is normal (if it's a end result of the way TV shows are filmed and broadcast), any advice on settings so I can find a happy medium between perfect live sporting events and stuttering/juddering TV shows?

Tags: display

asked 3 months, 2 weeks ago

Username

Anonymous

Canada

on UN60ES7500F

0points

0out of 0found this question helpful.

1 answer

Answers

answer 1

Thank you for contacting Samsung.

We recommend you contact Samsung Canada for further support. This forum is for customers who reside in or who have purchased their Samsung products in the U.S.

http://www.samsung.com/ca/support/main/supportMain.do

Thank you for being a Samsung customer!

The Samsung Online Support Team

Staff

answered 3 months, 2 weeks ago

Username

SamsungTech73

0points

0out of 0found this answer helpful.

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Looking for Answers about samsung UN60ES7500F?

Customer questions and answers for UN60ES7500F

Customer questions and answers for samsung UN60ES7500F

ERROR_MODEL_BIND

NETFLIX home screen (menu) is overblown (out of proportion)..how to adjust?

is there a fix for the 3d ghosting?

My Sumsung TV Freezes & Restarts

Where is the samsung app store?

How can I use facetime with this tv?

Mounting screw size

tv keeps turning on and off

Remove apps & Olympics

Display

Network inconsistent

Memory

Why does my TV turn off and on every 7-10 minutes?

tv keeps turning on and off by itself

TV Warranty

CLOSED CAPTIONS (CC) on HBOGO APP

How do you stream Netflix in HD???

can I use the WMN2000C wall mount with my UN60ES7500? What wall mounts can I use?

Light Areas in Four Corners

Stutter during a TV show but not live events

Customer questions and answers for

UN60ES7500F