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Customer Questions & Answers for
UN60ES7500F

Customer Questions & Answers:
48 Questions
 | 
46 Answers

Questions & Answers for samsung UN60ES7500F

Question

ERROR_MODEL_BIND

Anyone experience the error: ERROR_MODEL_BIND when trying to access any apps in SmartHub? Wi-Fi is connected and internet is connected, but cannot access any apps. I have upgraded firmware.
asked 2 years, 5 months ago
NotSoSmartTV
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I have conferred with the in-house home theater specialist and she recommends that you try power cycling your modem and router as this message is indicative of a network connection issue, specifically that a server connection is compromised. You can refer to the following article on how to do this: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=151416

If the issue persists, complete a system reset: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6790&prd_ia_cd=N0000058&map_seq=44746

If the issue still persists, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How can I get 'Smart Hub' audio to come from my AV system and not the TV speakers

The model is UN60ES7500FXZA. When I access Netflix or any ap from 'Smart Hub' the audio comes out ou the TV speakers. The TV audio continues to come out of the AV system's speakers at the same time. Can anyone shed light on this condition. My friend has the same TV and has the same condition as I have.
asked 2 years, 3 months ago
don72
Harvey, LA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please try the following:

Update TVs firmware to the most recent version (at this time, ver.1031.0)

Turn OFF Anynet+; here's a guide on where to find it: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=1563&howto_guide_step_no=2

Perform a factory reset: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046660&fm_seq=49625

If after trying each of these your TV still doesn't send audio Please contact us at qasupport@sea.samsung.com and let us know both the model of the TV and the home theater system, what kind of connection you're using (Optical, Analog, or HDMI), the serial number of the TV, the Smart Hub version, and which apps are experiencing this behavior as well as the version numbers of those apps. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Is there a way I can get my TV's serial number without removing it off the wall?

I had my TV hung without knowing I needed to copy the serial number off the TV and not the box.
asked 2 years, 2 months ago
biggraham
Montgomery, AL
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Go to Menu > Support > Contact Samsung. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Is a bad motherboard common problem with UN60ES7500F ?

Have had the TV 1 month, had it professionally calibrated 2 days after getting it, and ONE month later we are having to get the motherboard replaced, because the screen would become one color with vertical lines and then it would turn itself on and off over and over, one time it did it for 5 mins before we just unplugged it from the wall.

We already have 3 Samsung TV, all small ranging from 32-55in before this one without any problems, which is why we decided to go with Samsung again. Unfortunately, since week one we have been having problems, so my question is this a common problem.

We got it from Best Buy so they are the ones coming out to repair but now we are worried we got a lemon of a TV, especially since we have had it a little over a month and it has been unplugged the last week.
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asked 1 year, 11 months ago
Porkchop81
WASHINGTON
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why does the Smart Hub flash after turning the TV on?

About 45-90 Seconds after turning on the TV the Smart Hub will flash for a split second, happens everytime we turn on the TV regardless of input. Only occurs once per power cycle.
asked 1 year, 11 months ago
Petrol76
Michigan, USA
on UN60ES7500F
+2points
2out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Thank you for your feedback. We'll be updating Smart Hub soon to resolve this issue. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
+2points
2out of 2found this answer helpful.
Question

Smart View won't run on Galaxy S III; when will it be fixed?!

I got a hold of serveral versions of Smart View and installed them on my GS3. They appear to install and run fin, but when I run them I get a disclaimer with an Accpt and Cancel buttons, only the Accept button is disabled so I cannot use the app!

Since the advertisements show the liniking of TV and Smartphone, and the GS3 is the flagship phone this should be fixed. If it's in process there should at least be a target date when it will be available.
asked 1 year, 9 months ago
MacBrn
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

While we appreciate your curiosity and interest in Samsung products, we cannot speculate on the release of updates to our products. We recommend you connect with us via our social media channels for future product & software announcements.

https://www.facebook.com/SamsungUSA

https://twitter.com/Samsungtweets

Additionally, we recommend you send an email to SamsungElectronics.Co@gmail.com, as this is the developer email address listed on the app page online.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Network inconsistent

We have a wireless connection and it works fine on our other devices (laptops, ipods, ipad, etc.) but it cuts out consistently. I tried to use the Fitness link this morning and it took over 20 minutes to go through a 10 minute video. I didn't even finish it because I was so frustrated. Every 20-30 seconds it would stop and show the thinking circle. What can I do to make it better. We spent a lot of money for this TV so I really expected to be impressed, not frustrated.
asked 2 years, 4 months ago
GayleL926
Fleming Island, FL
on UN60ES7500F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. While it may be interference in the area around your TV, you should ensure that you've updated to the latest firmware. Here are some instructions for that: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=2157&prd_ia_cd=N0000058&map_seq=37536
answered 2 years, 4 months ago
SamsungTech42
-4points
0out of 4found this answer helpful.
Question

Memory

Can I expand the memory on my TV?
UN60ES7500F
asked 2 years, 3 months ago
Ronald72
Anchorage, AK
on UN60ES7500F
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, that feature hasn't been implemented on any Samsung TVs at this time.
Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 3 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Why does my TV turn off and on every 7-10 minutes?

I have verified that I have no automatic off settings. If I turn on my TV, within 7-10 minutes it turns off and immediately back on.

Needless to say, this is incredibly annoying. This just started happening.

I have no idea if this is a coiincidence, but all my SmartHub apps that I have downloaded are also missing and the TV always states that it cannot connect to the network, even though I know that it has, as I can see the IP address at my router.
asked 2 years, 2 months ago
Anonymous
Charlotte NC
on UN60ES7500F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347714&modelname=UN60ES7500F

If the issue persists after you've tried the recommended troubleshooting above, we recommend you try performing a factory reset of the TV.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Registration

My TV is mounted, is there another way to get the SN so I can complete my registration?
asked 1 year, 5 months ago
thegeminii
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Power the TV on, press Menu button on remote and navigate to Support > Contact Samsung.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

tv keeps turning on and off by itself

asked 2 years, 1 month ago
ernglo
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347714&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

TV Warranty

I purchased a new tv- model UN60ES7500. I also purchased a 5 yr extended warranty. The warranty is with Mack Camera & Video Service. I was told that if I need service I contact Mack who will in turn notify Samsung & Samsung will send a repair technician to my home to service the tv. Is this correct? I am asking this because I want to be certain that I will have service if needed
asked 2 years, 1 month ago
delennis
9302 Vercelli St, Lake Worth, FL 33467, USA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. This information is not quite accurate.Your extended warranty vendor handles this entirely separately from Samsung. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

CLOSED CAPTIONS (CC) on HBOGO APP

When accessing and watching the HBOGO app on my UN60ES7500 TV the option of closed captions, CC, (OFF or ON), appears in the bottom of the screen..no buttons on the remote allow me to change the CC to ON. According to the HBOGO web site certain Samsung 2011 and 2012 smart TVs allow you to turn the CC ON or OFF.
Does my UN60ES7500 allow this and if yes, how do i do it ?
Thank you.
asked 2 years ago
ravenclaw
AZ
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you contact HBO, as they developed the app for Samsung products.

http://www.hbo.com/#/about/contact-us.html

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do you stream Netflix in HD???

I just got a 60inch 7500 and when I use Netflix, it only streams in SD... I wouldnt mind waiting for it to stream HD if it took several minutes (dont mind pausing so I can watch HD), however I have tried, but it still plays in SD... and that is unacceptable.

I have the option to change setting on the Computer with Netflix to stream HD... however there are no options on the Samsung App...

Any help would be awesome.

Also... can I upload the movie on my computer in HD and then play it on my TV??? My computer is connected by Lan.
asked 2 years ago
JRA1030
Raleigh, NC, USA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411279&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

can I use the WMN2000C wall mount with my UN60ES7500? What wall mounts can I use?

asked 1 year, 11 months ago
mp12
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, this mount is compatible with your TV:

http://www.samsung.com/us/video/tvs-accessories/WMN2000CX/ZA-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Light Areas in Four Corners

I've noticed that occasionally in black scenes, there will be light areas in the four corners of the display. These areas seems to be more noticeable at certain times...i.e. sometimes not very noticeable...others...almost always present. I didn't notice the light areas during the first few weeks of viewing the set. I now see them almost every time when I turn ON the set. Are there settings best suited to minimize this effect without adversely effecting the normal picture?
asked 1 year, 10 months ago
tokalion
Albuquerque, NM
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung support,
Light in the corners of your TV can be caused by the backlight being set too high for the light of your viewing area. To lower the effects of this on your TV try lowering the backlight on your TV or changing the picture mode to Standard.
answered 1 year, 10 months ago
Josephs
0points
0out of 0found this answer helpful.
Question

Stutter during a TV show but not live events

I've noticed on my UN60ES7500 LED tv that sporting events and other live broadcasts look perfect, but some high-def TV shows have a stutter or judder effect to them.

Is this normal? If it is normal (if it's a end result of the way TV shows are filmed and broadcast), any advice on settings so I can find a happy medium between perfect live sporting events and stuttering/juddering TV shows?
asked 1 year, 9 months ago
Anonymous
Canada
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you contact Samsung Canada for further support. This forum is for customers who reside in or who have purchased their Samsung products in the U.S.

http://www.samsung.com/ca/support/main/supportMain.do

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

fireware update won`t load to tv

have tryed 6 times to load newest firmware. new flashdrive formatted to fat32 like i was told to do..followed video from your site on how to do it. tv asks if it should check flashdrive for files but all it does is puts up a window with (no valid update files found. check flashdrive). have downloaded file 5 times. empty flashdrive reload file and try again but no luck. tv has no. 1005.1 trying to put 1051.2 firmware into tv. followed instrustions from your site and computer on how to unzip files and put on flashdrive, it shows all 18 files on drive. so i`m sure thats right. help.
asked 1 year, 3 months ago
ljrs
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you update the firmware via your home network:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168704&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

evoltion kit and skype and others

installed kit on tv . when i tryed to open skype it`s stuck on the loading page. been in 3 online chats with samsung always same answer no matter i tell them i`ve tryed that already. had loading page on for up to 30 minutes with no change. reinstalled it, went to skype and updated my info page , nothing. skype was working fine before this. also noticed that when tv starts up and goes right to smart hub i`m in the wrong time zone even tho when i set it up i picked cable near me. then the final thing . i had the app page full of apps and then next day when i turned tv on and went to app page half of them moved all by themselve to the more apps page,includeing the web browser app hoe do it them back to main app page.
asked 1 year, 3 months ago
ljrs
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you reset Smart Hub:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=430042&modelname=SEK-1000

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

TV turning on in 3D mode

Hello, the past few days when the TV is turned on, it displays in the side by side 3D format. The 3D format was never selected or view in that format prior to shutting it off. The 3D button on the remote needs to pushed to take it out of the 3D format. Can you tell me why this happening and how do I get to disply in the Normal format when I turn it on? Thanks for your time.
asked 11 months ago
RussR
Southington CT
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
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