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UN60ES7500F

Customer Questions & Answers for
UN60ES7500F

Customer Questions & Answers:
45 Questions
 | 
43 Answers

Questions & Answers for samsung UN60ES7500F

Question

ERROR_MODEL_BIND

Anyone experience the error: ERROR_MODEL_BIND when trying to access any apps in SmartHub? Wi-Fi is connected and internet is connected, but cannot access any apps. I have upgraded firmware.
asked 1 year, 10 months ago
NotSoSmartTV
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I have conferred with the in-house home theater specialist and she recommends that you try power cycling your modem and router as this message is indicative of a network connection issue, specifically that a server connection is compromised. You can refer to the following article on how to do this: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=151416

If the issue persists, complete a system reset: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6790&prd_ia_cd=N0000058&map_seq=44746

If the issue still persists, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Network inconsistent

We have a wireless connection and it works fine on our other devices (laptops, ipods, ipad, etc.) but it cuts out consistently. I tried to use the Fitness link this morning and it took over 20 minutes to go through a 10 minute video. I didn't even finish it because I was so frustrated. Every 20-30 seconds it would stop and show the thinking circle. What can I do to make it better. We spent a lot of money for this TV so I really expected to be impressed, not frustrated.
asked 1 year, 9 months ago
GayleL926
Fleming Island, FL
on UN60ES7500F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. While it may be interference in the area around your TV, you should ensure that you've updated to the latest firmware. Here are some instructions for that: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=2157&prd_ia_cd=N0000058&map_seq=37536
answered 1 year, 8 months ago
SamsungTech42
-4points
0out of 4found this answer helpful.
Question

Memory

Can I expand the memory on my TV?
UN60ES7500F
asked 1 year, 8 months ago
Ronald72
Anchorage, AK
on UN60ES7500F
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, that feature hasn't been implemented on any Samsung TVs at this time.
Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

tv keeps turning on and off by itself

asked 1 year, 6 months ago
ernglo
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347714&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

TV Warranty

I purchased a new tv- model UN60ES7500. I also purchased a 5 yr extended warranty. The warranty is with Mack Camera & Video Service. I was told that if I need service I contact Mack who will in turn notify Samsung & Samsung will send a repair technician to my home to service the tv. Is this correct? I am asking this because I want to be certain that I will have service if needed
asked 1 year, 5 months ago
delennis
9302 Vercelli St, Lake Worth, FL 33467, USA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. This information is not quite accurate.Your extended warranty vendor handles this entirely separately from Samsung. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

CLOSED CAPTIONS (CC) on HBOGO APP

When accessing and watching the HBOGO app on my UN60ES7500 TV the option of closed captions, CC, (OFF or ON), appears in the bottom of the screen..no buttons on the remote allow me to change the CC to ON. According to the HBOGO web site certain Samsung 2011 and 2012 smart TVs allow you to turn the CC ON or OFF.
Does my UN60ES7500 allow this and if yes, how do i do it ?
Thank you.
asked 1 year, 5 months ago
ravenclaw
AZ
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you contact HBO, as they developed the app for Samsung products.

http://www.hbo.com/#/about/contact-us.html

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do you stream Netflix in HD???

I just got a 60inch 7500 and when I use Netflix, it only streams in SD... I wouldnt mind waiting for it to stream HD if it took several minutes (dont mind pausing so I can watch HD), however I have tried, but it still plays in SD... and that is unacceptable.

I have the option to change setting on the Computer with Netflix to stream HD... however there are no options on the Samsung App...

Any help would be awesome.

Also... can I upload the movie on my computer in HD and then play it on my TV??? My computer is connected by Lan.
asked 1 year, 4 months ago
JRA1030
Raleigh, NC, USA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411279&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

can I use the WMN2000C wall mount with my UN60ES7500? What wall mounts can I use?

asked 1 year, 4 months ago
mp12
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, this mount is compatible with your TV:

http://www.samsung.com/us/video/tvs-accessories/WMN2000CX/ZA-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Light Areas in Four Corners

I've noticed that occasionally in black scenes, there will be light areas in the four corners of the display. These areas seems to be more noticeable at certain times...i.e. sometimes not very noticeable...others...almost always present. I didn't notice the light areas during the first few weeks of viewing the set. I now see them almost every time when I turn ON the set. Are there settings best suited to minimize this effect without adversely effecting the normal picture?
asked 1 year, 3 months ago
tokalion
Albuquerque, NM
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung support,
Light in the corners of your TV can be caused by the backlight being set too high for the light of your viewing area. To lower the effects of this on your TV try lowering the backlight on your TV or changing the picture mode to Standard.
answered 1 year, 3 months ago
Josephs
0points
0out of 0found this answer helpful.
Question

Stutter during a TV show but not live events

I've noticed on my UN60ES7500 LED tv that sporting events and other live broadcasts look perfect, but some high-def TV shows have a stutter or judder effect to them.

Is this normal? If it is normal (if it's a end result of the way TV shows are filmed and broadcast), any advice on settings so I can find a happy medium between perfect live sporting events and stuttering/juddering TV shows?
asked 1 year, 2 months ago
Anonymous
Canada
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you contact Samsung Canada for further support. This forum is for customers who reside in or who have purchased their Samsung products in the U.S.

http://www.samsung.com/ca/support/main/supportMain.do

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

on a 55" smart tv what is used as the security key; cannot connect to network settings

asked 1 year, 10 months ago
Alk71
North Charleston, SC, USA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Here's a guide on how to setup a connection to your wireless network: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5611&prd_ia_cd=N0000058&map_seq=44656

If that doesn't answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

remove unwanted apps from my tv

asked 1 year, 9 months ago
TonopahBonnie
arizona
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. If you're referring to the pre-installed apps, there is no to do what you'd like. We apologize for the inconvenience.
answered 1 year, 9 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Why the choppy pixels?

Hi, I just began watching my new Samsung 60 UN60ES7500 and love the picture. But occasionally so far I get some choppy pixels that leaves the image still for a moment. For example I rented from Comcast On Demand a HD movie and counted about 25 instances during the movie where large square pixels chopped into the scene.

Is this a TV concern or an HDMI cable/Comcast issue?

Thanks,

Randy
asked 1 year, 7 months ago
RandySaint
Michigan, USA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I've seen what you've described; it's generally attributable to either your local network or you Internet connection. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-4points
0out of 4found this answer helpful.
Question

we get message unable to connect to server when trying to get online

On our new smart tv we cannot connect to internet even though we have a new n wireless . The first message we got was connected to wireless network but not the internet. The next message we got was unable to connect to server. Since I am on line right now all our computers are connecting, just not the tv. Do you have any suggestions
asked 1 year, 7 months ago
Anonymous
St Louis, MO, USA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please complete a network test: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=341966&modelname=UN60ES7500F

And with that information, please contact us at qasupport@sea.samsung.com and let us know the model of the router you're connecting to. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

fireware update won`t load to tv

have tryed 6 times to load newest firmware. new flashdrive formatted to fat32 like i was told to do..followed video from your site on how to do it. tv asks if it should check flashdrive for files but all it does is puts up a window with (no valid update files found. check flashdrive). have downloaded file 5 times. empty flashdrive reload file and try again but no luck. tv has no. 1005.1 trying to put 1051.2 firmware into tv. followed instrustions from your site and computer on how to unzip files and put on flashdrive, it shows all 18 files on drive. so i`m sure thats right. help.
asked 7 months ago
ljrs
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you update the firmware via your home network:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168704&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

evoltion kit and skype and others

installed kit on tv . when i tryed to open skype it`s stuck on the loading page. been in 3 online chats with samsung always same answer no matter i tell them i`ve tryed that already. had loading page on for up to 30 minutes with no change. reinstalled it, went to skype and updated my info page , nothing. skype was working fine before this. also noticed that when tv starts up and goes right to smart hub i`m in the wrong time zone even tho when i set it up i picked cable near me. then the final thing . i had the app page full of apps and then next day when i turned tv on and went to app page half of them moved all by themselve to the more apps page,includeing the web browser app hoe do it them back to main app page.
asked 7 months ago
ljrs
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you reset Smart Hub:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=430042&modelname=SEK-1000

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

TV turning on in 3D mode

Hello, the past few days when the TV is turned on, it displays in the side by side 3D format. The 3D format was never selected or view in that format prior to shutting it off. The 3D button on the remote needs to pushed to take it out of the 3D format. Can you tell me why this happening and how do I get to disply in the Normal format when I turn it on? Thanks for your time.
asked 4 months, 1 week ago
RussR
Southington CT
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months, 1 week ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Connection issues (TV, 3D Blu0ray player, PS3, & Sound Bar)

Hello,

I have a 3D 60" 7500 Series TV and I'm trying to hook up my cable box, BD-F5900 3D Blu-Ray player, PS3, & HW-E350 Soundbar. I have plenty of HDMI cables, but I'm not sure how the connections should go. Before buying the soundbar I had Cable going to HDIM1, 3D blu-ray going to HDMI2, and PS3 going to HDMI3. Do I have to use the analog connection from the soundbar to the tv? Also what settings would I need to configure in my tv? I'm wanting to get the best sound and picture from my cable and 3D blu-ray player...PS3 is secondary. Sorry for all the questions, but I'm definitely not a media wiz.
asked 1 year ago
Anonymous
Pearland, TX
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

After upgrading router, TV won't connect to network

I had my UN60ES7500 connected to my network for about a month. I decided to upgrade my router to an ASUS RT-AC66U. I got everything in my network connected, including my BluRay player, but I cannot connect my TV. It will not even discover that the router exists. I have tried the WPS method and the manual method of connecting but no success.
Any ideas why I cannot connect to my network after my Router upgrade?
asked 1 year ago
Teetimer
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you make sure your TV's firmware is fully updated:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168698&modelname=UN60ES7500F

We also recommend you factory reset your TV given that you have swapped out network hardware.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why do I have to buy a separate dongle to allCAST (not allshare) - I have a Galaxy SIII (Verizon)

The question pretty much sums it up. I want to do the equivalent of Apple Airplay with my TV above and my Verizon Galaxy SIII.
From what I understand I have to buy a separate dongle or something?
Given what I've spent between the phone and TV may please have a free dongle?

Thanks in advance for your consideration. Apple's TV's will link right up - guarantee it. Beat them to the punch.

Rob Province
asked 11 months ago
Robprov
Redding, CA, USA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. There is no adapter you can buy that will modify your TV to allow this function. However, you can purchase the following accessory that will function as an additional source: http://www.samsung.com/us/mobile/cell-phones-accessories/EAD-T10JDEGSTA

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
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