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Customer Questions & Answers for
UN60ES7500F

Customer Questions & Answers:
47 Questions
 | 
45 Answers

Questions & Answers for samsung UN60ES7500F

Question

ERROR_MODEL_BIND

Anyone experience the error: ERROR_MODEL_BIND when trying to access any apps in SmartHub? Wi-Fi is connected and internet is connected, but cannot access any apps. I have upgraded firmware.
asked 2 years, 3 months ago
NotSoSmartTV
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I have conferred with the in-house home theater specialist and she recommends that you try power cycling your modem and router as this message is indicative of a network connection issue, specifically that a server connection is compromised. You can refer to the following article on how to do this: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=151416

If the issue persists, complete a system reset: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=6790&prd_ia_cd=N0000058&map_seq=44746

If the issue still persists, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

tv keeps turning on and off

Hi,

I have two issues:
1- my TV keeps turning off and then back on right away. It did it like 4 times this morning.

2- also the TV keeps turning on everyday by itself. I checked the ON Timers and there is nothing scheduled at all. I went through all the menus and cannot find how this could be happening.

Any insight?
asked 2 years, 3 months ago
lyousufzai
Toronto, ON, Canada
on UN60ES7500F
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I'm very sorry to hear about your problem. While I'd like to give you support on your product, since you're in Canada, the best support you'll get is from the Canadian customer support team. You can find them for this product at this link: http://www.samsung.com/ca/support/model/UN60ES7500FXZC
answered 2 years, 3 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

on a 55" smart tv what is used as the security key; cannot connect to network settings

asked 2 years, 3 months ago
Alk71
North Charleston, SC, USA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Here's a guide on how to setup a connection to your wireless network: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=5611&prd_ia_cd=N0000058&map_seq=44656

If that doesn't answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Remove apps & Olympics

How can I remove unused apps from my TV?
Will there be any special coverage of the Olympics?
asked 2 years, 2 months ago
TonopahBonnie
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. The recommended apps at the top of the screen are not removable. We apologize for the inconvenience.

I have no announcement from Samsung on special coverage for the Olympics. However, Samsung TVs include the YouTube app which is streaming all of the London 2012 Summer Olympic games, so you can watch it through the app on your TV.
answered 2 years, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

remove unwanted apps from my tv

asked 2 years, 2 months ago
TonopahBonnie
arizona
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. If you're referring to the pre-installed apps, there is no to do what you'd like. We apologize for the inconvenience.
answered 2 years, 2 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Network inconsistent

We have a wireless connection and it works fine on our other devices (laptops, ipods, ipad, etc.) but it cuts out consistently. I tried to use the Fitness link this morning and it took over 20 minutes to go through a 10 minute video. I didn't even finish it because I was so frustrated. Every 20-30 seconds it would stop and show the thinking circle. What can I do to make it better. We spent a lot of money for this TV so I really expected to be impressed, not frustrated.
asked 2 years, 2 months ago
GayleL926
Fleming Island, FL
on UN60ES7500F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. While it may be interference in the area around your TV, you should ensure that you've updated to the latest firmware. Here are some instructions for that: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=2157&prd_ia_cd=N0000058&map_seq=37536
answered 2 years, 1 month ago
SamsungTech42
-4points
0out of 4found this answer helpful.
Question

Memory

Can I expand the memory on my TV?
UN60ES7500F
asked 2 years, 1 month ago
Ronald72
Anchorage, AK
on UN60ES7500F
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, that feature hasn't been implemented on any Samsung TVs at this time.
Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

How can I get 'Smart Hub' audio to come from my AV system and not the TV speakers

The model is UN60ES7500FXZA. When I access Netflix or any ap from 'Smart Hub' the audio comes out ou the TV speakers. The TV audio continues to come out of the AV system's speakers at the same time. Can anyone shed light on this condition. My friend has the same TV and has the same condition as I have.
asked 2 years ago
don72
Harvey, LA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please try the following:

Update TVs firmware to the most recent version (at this time, ver.1031.0)

Turn OFF Anynet+; here's a guide on where to find it: http://www.samsung.com/us/support/supportOwnersHowToGuidePopup.do?howto_guide_seq=1563&howto_guide_step_no=2

Perform a factory reset: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00046660&fm_seq=49625

If after trying each of these your TV still doesn't send audio Please contact us at qasupport@sea.samsung.com and let us know both the model of the TV and the home theater system, what kind of connection you're using (Optical, Analog, or HDMI), the serial number of the TV, the Smart Hub version, and which apps are experiencing this behavior as well as the version numbers of those apps. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why the choppy pixels?

Hi, I just began watching my new Samsung 60 UN60ES7500 and love the picture. But occasionally so far I get some choppy pixels that leaves the image still for a moment. For example I rented from Comcast On Demand a HD movie and counted about 25 instances during the movie where large square pixels chopped into the scene.

Is this a TV concern or an HDMI cable/Comcast issue?

Thanks,

Randy
asked 2 years ago
RandySaint
Michigan, USA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. I've seen what you've described; it's generally attributable to either your local network or you Internet connection. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
-4points
0out of 4found this answer helpful.
Question

Why does my TV turn off and on every 7-10 minutes?

I have verified that I have no automatic off settings. If I turn on my TV, within 7-10 minutes it turns off and immediately back on.

Needless to say, this is incredibly annoying. This just started happening.

I have no idea if this is a coiincidence, but all my SmartHub apps that I have downloaded are also missing and the TV always states that it cannot connect to the network, even though I know that it has, as I can see the IP address at my router.
asked 2 years ago
Anonymous
Charlotte NC
on UN60ES7500F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347714&modelname=UN60ES7500F

If the issue persists after you've tried the recommended troubleshooting above, we recommend you try performing a factory reset of the TV.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

we get message unable to connect to server when trying to get online

On our new smart tv we cannot connect to internet even though we have a new n wireless . The first message we got was connected to wireless network but not the internet. The next message we got was unable to connect to server. Since I am on line right now all our computers are connecting, just not the tv. Do you have any suggestions
asked 2 years ago
Anonymous
St Louis, MO, USA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please complete a network test: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=341966&modelname=UN60ES7500F

And with that information, please contact us at qasupport@sea.samsung.com and let us know the model of the router you're connecting to. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Display

When watching a movie and the blacks bands are on the top and bottom, I notice light leaks along the corner sides of the display. Is this normal?
asked 2 years ago
CBird
Pulaski, VA, USA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Please set the TV to the Standard or Movie picture mode or lower the backlight on their TV to 7.

If your problem still persists after 2 to 3 weeks, contact us at qasupport@sea.samsung.com and summarize your situation for us and provide your device's serial number. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Is there a way I can get my TV's serial number without removing it off the wall?

I had my TV hung without knowing I needed to copy the serial number off the TV and not the box.
asked 2 years ago
biggraham
Montgomery, AL
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Go to Menu > Support > Contact Samsung. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

tv keeps turning on and off by itself

asked 1 year, 11 months ago
ernglo
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347714&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

NETFLIX home screen (menu) is overblown (out of proportion)..how to adjust?

on new 60 inch smart Tv, when on Netflix home page (menu screen), images appear very large..out of proportion ...but other services like VUDU and HULU are in proportion..any way to reduce the images and letters for the Netflix app...(no such problem when using Netflix on my 46 inch samsung or PC screens).
asked 1 year, 11 months ago
ravenclaw
AZ
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. As the Netflix App is developed by Netflix, they control the scaling of their apps. So any changes to their apps will be made them. Please contact Netflix to pass along your feedback. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

TV Warranty

I purchased a new tv- model UN60ES7500. I also purchased a 5 yr extended warranty. The warranty is with Mack Camera & Video Service. I was told that if I need service I contact Mack who will in turn notify Samsung & Samsung will send a repair technician to my home to service the tv. Is this correct? I am asking this because I want to be certain that I will have service if needed
asked 1 year, 10 months ago
delennis
9302 Vercelli St, Lake Worth, FL 33467, USA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. This information is not quite accurate.Your extended warranty vendor handles this entirely separately from Samsung. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

CLOSED CAPTIONS (CC) on HBOGO APP

When accessing and watching the HBOGO app on my UN60ES7500 TV the option of closed captions, CC, (OFF or ON), appears in the bottom of the screen..no buttons on the remote allow me to change the CC to ON. According to the HBOGO web site certain Samsung 2011 and 2012 smart TVs allow you to turn the CC ON or OFF.
Does my UN60ES7500 allow this and if yes, how do i do it ?
Thank you.
asked 1 year, 10 months ago
ravenclaw
AZ
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you contact HBO, as they developed the app for Samsung products.

http://www.hbo.com/#/about/contact-us.html

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

How do you stream Netflix in HD???

I just got a 60inch 7500 and when I use Netflix, it only streams in SD... I wouldnt mind waiting for it to stream HD if it took several minutes (dont mind pausing so I can watch HD), however I have tried, but it still plays in SD... and that is unacceptable.

I have the option to change setting on the Computer with Netflix to stream HD... however there are no options on the Samsung App...

Any help would be awesome.

Also... can I upload the movie on my computer in HD and then play it on my TV??? My computer is connected by Lan.
asked 1 year, 9 months ago
JRA1030
Raleigh, NC, USA
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=411279&modelname=UN60ES7500F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

can I use the WMN2000C wall mount with my UN60ES7500? What wall mounts can I use?

asked 1 year, 9 months ago
mp12
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, this mount is compatible with your TV:

http://www.samsung.com/us/video/tvs-accessories/WMN2000CX/ZA-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is a bad motherboard common problem with UN60ES7500F ?

Have had the TV 1 month, had it professionally calibrated 2 days after getting it, and ONE month later we are having to get the motherboard replaced, because the screen would become one color with vertical lines and then it would turn itself on and off over and over, one time it did it for 5 mins before we just unplugged it from the wall.

We already have 3 Samsung TV, all small ranging from 32-55in before this one without any problems, which is why we decided to go with Samsung again. Unfortunately, since week one we have been having problems, so my question is this a common problem.

We got it from Best Buy so they are the ones coming out to repair but now we are worried we got a lemon of a TV, especially since we have had it a little over a month and it has been unplugged the last week.
Image(s)
User submitted image
asked 1 year, 9 months ago
Porkchop81
WASHINGTON
on UN60ES7500F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
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