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Customer Questions & Answers for
UN60ES7100F

Customer Questions & Answers:
31 Questions
 | 
29 Answers

Questions & Answers for samsung UN60ES7100F

Question

Cleaning Screen

I have used the proper cleaning product and soft cloth and the screen on my TV continues to have a smear look all over. What am I doing wrong.
asked 2 years ago
gturner
home Wheeling, WV 26003
on UN60ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=161622&modelname=UN60ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Edge of TV very hot to touch, is this normal?

I thought LED tech was cooler to the touch, yet this tv gets very hot to the touch on the right and left bezels only. I want to make sure this is normal.

Thanks!
asked 1 year, 11 months ago
JSiegel
California, USA
on UN60ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

This is normal since the LED's that backlight the screen are located near the bezels. With the TV powered off and unplugged, you can take a can of compressed air and blow out the ventilation area from time to time to dislodge any settled dust buildup.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When smart evolution becomes available in 2013 will it be compatible with model 60UNES7100F?

asked 1 year, 11 months ago
Ruffcrew3
Charlotte, NC
on UN60ES7100F
+1point
2out of 3found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, the models eligible for Smart Evolution upgrades are UNES8000, UNES7500 & PNE8000.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech73
-2points
1out of 4found this answer helpful.
Question

how do you move the curser in the web

asked 1 year, 9 months ago
pdlove
on UN60ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. You can use the arrow keys on your remote. Alternatively, you can use most USB, HID compliant mice. You can also use this Samsung keyboard: http://www.samsung.com/us/video/tvs-accessories/VG-KBD1500/ZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Why do I have white blotches on my screen?

I am seeing white blotches around the edge and towards the center of my screen. What is the cause and is there a fix? Most reviews I have read suggest that I return it for another unit. It is most noticeable in dark scenes.
asked 1 year, 8 months ago
rbrad
Mobile, AL, USA
on UN60ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you set the TV to the Standard or Movie picture mode. Additionally, you should lower the backlight setting in your Picture settings to 7. If the issue persists, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Display Resolution 1080 with PS3 Gaming console system.

I got a Sony Playstation 3 160GB not slim (Model CECHP01) with tha lestest firmware update. I am using a Rocketfish HDMI cable, but is only works a 480p, doesn't work at 1080p,1080i or 720p. I triedn with another brand of cable Monster HDMI and got the same results. Both cables are 1080p capable. I tested the gaming system with other LCD TV and it works at least at 1080i. I updated the TV with latest system update, but nothing. I restored to Default Settings both Devices (TV and PS3) I am using an AppleTV which works at 720p and it's functioning as designed. Is there any way to release a new firmware which the SmartTV can support PS3 systems? Or there is another workaround ?
asked 1 year, 7 months ago
R2ritu
Puerto Rico
on UN60ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommended you check to make sure your TV has the latest firmware. Our research indicates a firmware update (1026.1) was released on 1/28/2013.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168698&modelname=UN60ES7100F

If the issue persists, we recommend you perform a factory reset of your TV.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN60ES7100F

If the issue continues, we recommend you email us at qasupport@sea.samsung.com. Please provide a brief description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

why can i not connect to my internet

everything was fine until a few days ago
my apps were deleting and now i have no internet connection
i tried to set up automatically but the system won't connect
says i need ip address, submask, and gateway are all showing blank
i tried unpluging but that didn't work either.
how do i reset
please help
jeannie
asked 1 year, 6 months ago
geeneees
Euless, TX, USA
on UN60ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=341966&modelname=UN60ES7100F

If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTechJessica
0points
0out of 0found this answer helpful.
Question

How to upgrade Adobe Flash on 60" smart TV

Many websites now require adobe 11 to play videos. Is there a work around? I have one of the Smart TV's built in November 2012. I updated firmware from July 2013 but did not address this
asked 1 year, 1 month ago
raylee
texas
on UN60ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

The web browser on your TV is not designed to support streaming video. We recommend you install apps related to the content you wish to view on your TV. Please review the following support article for additional info:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406298&modelname=UN60ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

YouTube app out of sync

The YouTube app starts playing fine, but within a couple of minutes will have the audio freeze while the video continues to play, then the audio will return and then the video will freeze. The problem then continues with either freezing issue switching back and forth. Seems like a buffering issue. I am on the latest 1034 firmware and have the Tv hooked into fast broadband service (not on Wifi).
asked 1 year ago
Kevin107
Saint Louis, Mo
on UN60ES7100F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you make sure the TV's firmware is fully updated. Our research indicates the latest build is 1034.2 released 7/11/2013.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168698&modelname=UN60ES7100F

Additionally, we recommend you reset your TV to factory settings:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN60ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Samsung 60" 7100 series TV with a Sony HT-CT660 sound bar not functioning using ARC.

I have a Samsung 60" 7100 series TV with a Sony HT-CT660 sound bar. I have tried to hook up my sound bar to spidif (optical) that works just fine. I now have that cable hooked up to my main amp so that I can have movies from the Samsung in full surround and I do not want to run my main amp all the time. I have an analog cable currently hooked up to the sound bar. I tried to be adventurous and hook up the HDMI port 2 ARC on the TV to the output on the sound bar that supports ARC. Unfortunately I have yet to get it to work. I can adjust the volume using the Anynet sound system on the TV and it adjusts the volume on the amp unfortunately I get no sound. The HDMI cable has been changed out multiple times. I am about to see if I can find an optical splitter to make both work. Any suggestions on making ARC would be helpful.
asked 9 months ago
secretavmanscott
on UN60ES7100F
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

How do I buy an extended warranty?

How do I purchase an extended warranty for my UN60es7100 led television?
asked 1 year, 11 months ago
kginsberg
Long Island, New York, USA
on UN60ES7100F
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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