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Customer Questions & Answers for
samsung UN60ES7100F

Customer Questions & Answers:
31 Questions
 | 
29 Answers

Questions & Answers for samsung UN60ES7100F

Question

How to upgrade Adobe Flash on 60" smart TV

Many websites now require adobe 11 to play videos. Is there a work around? I have one of the Smart TV's built in November 2012. I updated firmware from July 2013 but did not address this
asked 11 months ago
raylee
texas
on UN60ES7100F
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Thank you for contacting Samsung.

The web browser on your TV is not designed to support streaming video. We recommend you install apps related to the content you wish to view on your TV. Please review the following support article for additional info:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406298&modelname=UN60ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 11 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

YouTube app out of sync

The YouTube app starts playing fine, but within a couple of minutes will have the audio freeze while the video continues to play, then the audio will return and then the video will freeze. The problem then continues with either freezing issue switching back and forth. Seems like a buffering issue. I am on the latest 1034 firmware and have the Tv hooked into fast broadband service (not on Wifi).
asked 9 months ago
Kevin107
Saint Louis, Mo
on UN60ES7100F
0points
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1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you make sure the TV's firmware is fully updated. Our research indicates the latest build is 1034.2 released 7/11/2013.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168698&modelname=UN60ES7100F

Additionally, we recommend you reset your TV to factory settings:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN60ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When using the Web Browser is there a virtual keyboard to use? If so how do you access it?

asked 2 years ago
Gstaat
South Carolina, USA
on UN60ES7100F
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answer 1
Thank you for contacting Samsung.

The on-screen keyboard should appear when you've placed the cursor in the address bar or an area where text can be entered.

There is additional information about the QWERTY remote via the following link.

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00045099&fm_seq=45702

In the event that you've purchased the optional keyboard, you can refer to the following support article.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=410764

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Why does screen flicker when using HDMI to DVI wire to PC?

Screen flickers and becomes glitchy.
asked 1 year, 7 months ago
Cliche05
Staten
on UN60ES7100F
0points
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1 answer
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answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154745&modelname=UN60ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

how do you move the curser in the web

asked 1 year, 7 months ago
pdlove
on UN60ES7100F
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung. You can use the arrow keys on your remote. Alternatively, you can use most USB, HID compliant mice. You can also use this Samsung keyboard: http://www.samsung.com/us/video/tvs-accessories/VG-KBD1500/ZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 7 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Internet video streaming

After initially connecting our tv to the internet we tried to view videos on Netflix, but the tv would fail to connect. we called Samsung support and was told to change the DNS address to 8.8.8.8. This did fix the problem with Netflix and videos run fine. Unfortunately videos from any other source (Youtube,Hulu) continually stop and buffer every 15 to 20 seconds. We can watch the same videos on our wireless blueray player or computer with no problems.
asked 1 year, 6 months ago
macfive
Winnemucca, NV 89445, USA
on UN60ES7100F
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answer 1
Thank you for contacting Samsung.

We recommend you reset Smart Hub:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406287&modelname=UN60ES7100F

We also recommend you to check to make sure your TV has the latest firmware:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168698&modelname=UN60ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 6 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

Why do I have white blotches on my screen?

I am seeing white blotches around the edge and towards the center of my screen. What is the cause and is there a fix? Most reviews I have read suggest that I return it for another unit. It is most noticeable in dark scenes.
asked 1 year, 6 months ago
rbrad
Mobile, AL, USA
on UN60ES7100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you set the TV to the Standard or Movie picture mode. Additionally, you should lower the backlight setting in your Picture settings to 7. If the issue persists, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

driver software

My computer tells me I need to install driver software for Samsung TV DMR.Windows 7 says it cannot find driver software.How do I get it?
asked 1 year, 5 months ago
niftyharry
Puyallup WA 98371
on UN60ES7100F
0points
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Your TV is a generic plug and play monitor. It needs no driver to connect.

If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know how you have the two connected. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 5 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Do you have or know of a wireless keyboard available for my 7000 series Smart TV?

Using the keyboard on the remote is a bit of a pain.

Thank you,
Rich
asked 1 year ago
RichFD
Watertown, WI
on UN60ES7100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. This keyboard is compatible: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-VG-KBD1500.aspx?model=UN60ES7100F

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

How do I buy an extended warranty?

How do I purchase an extended warranty for my UN60es7100 led television?
asked 1 year, 9 months ago
kginsberg
Long Island, New York, USA
on UN60ES7100F
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0 answers
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This question currently has no approved answers.
Question

Samsung 60" 7100 series TV with a Sony HT-CT660 sound bar not functioning using ARC.

I have a Samsung 60" 7100 series TV with a Sony HT-CT660 sound bar. I have tried to hook up my sound bar to spidif (optical) that works just fine. I now have that cable hooked up to my main amp so that I can have movies from the Samsung in full surround and I do not want to run my main amp all the time. I have an analog cable currently hooked up to the sound bar. I tried to be adventurous and hook up the HDMI port 2 ARC on the TV to the output on the sound bar that supports ARC. Unfortunately I have yet to get it to work. I can adjust the volume using the Anynet sound system on the TV and it adjusts the volume on the amp unfortunately I get no sound. The HDMI cable has been changed out multiple times. I am about to see if I can find an optical splitter to make both work. Any suggestions on making ARC would be helpful.
asked 6 months ago
secretavmanscott
on UN60ES7100F
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