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Customer Questions & Answers for
samsung UN60ES7100F

Customer Questions & Answers:
31 Questions
 | 
29 Answers

Questions & Answers for samsung UN60ES7100F

Question

how do you move the curser in the web

asked 1 year, 4 months ago
pdlove
on UN60ES7100F
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answer 1
Thank you for contacting Samsung. You can use the arrow keys on your remote. Alternatively, you can use most USB, HID compliant mice. You can also use this Samsung keyboard: http://www.samsung.com/us/video/tvs-accessories/VG-KBD1500/ZA

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 4 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Wii Game System

I hooked up my Nintendo Wii game system and it only comes up in black and white and the picture is very fuzzy... I am using the component red/yellow/white connectors.

What can I do with the TV to get a better picture?

I have made all updates to the TV and game system.
asked 1 year, 4 months ago
BTRMN
Home
on UN60ES7100F
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1 answer
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answer 1
Thank you for contacting Samsung. Here's the connection setup for your system: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154756&modelname=UN60ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

TV flashes the SmartHub screen approx. 2 minutes after TV is turned on each time. Is there a way to turn this off?

asked 1 year, 3 months ago
olie
Moore, OK, USA
on UN60ES7100F
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answer 1
Hello!
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and provide us with or correct the following information:

Model code: ???
Serial number: ???
Smart Hub Version: ???
Firmware version: ???
MAC Address: ???
Network environment: ???
Unique ID/ ESN number: ???
The error: ???
When the issue began: ???
Troubleshooting attempted: ???

How to find the model and serial number: http://support-us.samsung.com/cyber/msl/msl_image.jsp?sitecode=us&ia=N0000058

How to find out the Smart Hub version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409288&modelname= &modelcode=

How to find firmware version: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406101&modelname= &modelcode=

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech75
0points
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Question

Internet video streaming

After initially connecting our tv to the internet we tried to view videos on Netflix, but the tv would fail to connect. we called Samsung support and was told to change the DNS address to 8.8.8.8. This did fix the problem with Netflix and videos run fine. Unfortunately videos from any other source (Youtube,Hulu) continually stop and buffer every 15 to 20 seconds. We can watch the same videos on our wireless blueray player or computer with no problems.
asked 1 year, 3 months ago
macfive
Winnemucca, NV 89445, USA
on UN60ES7100F
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answer 1
Thank you for contacting Samsung.

We recommend you reset Smart Hub:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=406287&modelname=UN60ES7100F

We also recommend you to check to make sure your TV has the latest firmware:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168698&modelname=UN60ES7100F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech73
-2points
0out of 2found this answer helpful.
Question

Why do I have white blotches on my screen?

I am seeing white blotches around the edge and towards the center of my screen. What is the cause and is there a fix? Most reviews I have read suggest that I return it for another unit. It is most noticeable in dark scenes.
asked 1 year, 2 months ago
rbrad
Mobile, AL, USA
on UN60ES7100F
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answer 1
Thank you for contacting Samsung.

We recommend you set the TV to the Standard or Movie picture mode. Additionally, you should lower the backlight setting in your Picture settings to 7. If the issue persists, we recommend you file a service request.

http://www.samsung.com/us/support/service/request

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
0points
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Question

driver software

My computer tells me I need to install driver software for Samsung TV DMR.Windows 7 says it cannot find driver software.How do I get it?
asked 1 year, 2 months ago
niftyharry
Puyallup WA 98371
on UN60ES7100F
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1 answer
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answer 1
Thank you for contacting Samsung. Your TV is a generic plug and play monitor. It needs no driver to connect.

If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know how you have the two connected. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Do you have or know of a wireless keyboard available for my 7000 series Smart TV?

Using the keyboard on the remote is a bit of a pain.

Thank you,
Rich
asked 9 months ago
RichFD
Watertown, WI
on UN60ES7100F
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1 answer
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answer 1
Thank you for contacting Samsung. This keyboard is compatible: http://www.samsungparts.com/Products/Parts_and_Accessories/PID-VG-KBD1500.aspx?model=UN60ES7100F

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 9 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

What wireless keyboard go with tis model UN60es7100FXZA

Is the Mini Support WMN250M Compatible with this product?
asked 1 year, 2 months ago
Milou
Miami, FL, USA
on UN60ES7100F
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answer 1
Thank you for contacting Samsung. The Samsung wireless keyboard is not compatible with this model. To see compatible models please go here: http://www.samsung.com/us/video/tvs-accessories/VG-KBD1500/ZA-compatible

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTechJessica
0points
0out of 0found this answer helpful.
Question

why can i not connect to my internet

everything was fine until a few days ago
my apps were deleting and now i have no internet connection
i tried to set up automatically but the system won't connect
says i need ip address, submask, and gateway are all showing blank
i tried unpluging but that didn't work either.
how do i reset
please help
jeannie
asked 1 year, 1 month ago
geeneees
Euless, TX, USA
on UN60ES7100F
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=341966&modelname=UN60ES7100F

If your problem still persists, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTechJessica
0points
0out of 0found this answer helpful.
Question

How do I buy an extended warranty?

How do I purchase an extended warranty for my UN60es7100 led television?
asked 1 year, 6 months ago
kginsberg
Long Island, New York, USA
on UN60ES7100F
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0 answers
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This question currently has no approved answers.
Question

Samsung 60" 7100 series TV with a Sony HT-CT660 sound bar not functioning using ARC.

I have a Samsung 60" 7100 series TV with a Sony HT-CT660 sound bar. I have tried to hook up my sound bar to spidif (optical) that works just fine. I now have that cable hooked up to my main amp so that I can have movies from the Samsung in full surround and I do not want to run my main amp all the time. I have an analog cable currently hooked up to the sound bar. I tried to be adventurous and hook up the HDMI port 2 ARC on the TV to the output on the sound bar that supports ARC. Unfortunately I have yet to get it to work. I can adjust the volume using the Anynet sound system on the TV and it adjusts the volume on the amp unfortunately I get no sound. The HDMI cable has been changed out multiple times. I am about to see if I can find an optical splitter to make both work. Any suggestions on making ARC would be helpful.
asked 3 months, 3 weeks ago
secretavmanscott
on UN60ES7100F
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