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Customer Questions & Answers for
UN60EH6050F

Customer Questions & Answers:
14 Questions
 | 
12 Answers

Questions & Answers for samsung UN60EH6050F

Question

The picture fades from normal to dark.

UN60EH6050 LCD, brand new. The picture fades from normal to dark and back to normal. When it fades to dark it is hard to see the picture in a night or slightly darker scene.
asked 2 years, 3 months ago
joeslats
Orland Park, IL, USA
on UN60EH6050F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Here's an article that may answer your question: http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=392299&modelname=UN60EH6050F

If this didn’t answer your question, please contact us at 1-800-SAMSUNG, or if you want to come through a social media channel, we have a couple options for you:

If you have a Twitter account, go here or to this URL:
http://twitter.com/#!/samsungsupport
Having a transaction number or model number and serial number handy ahead of time will be helpful.

If you have Facebook, go here to this URL:
http://www.facebook.com/SamsungSupport
Click on the "Support Form" button.
answered 2 years, 3 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

did I get the three additional extended warranty months?

asked 2 years, 1 month ago
halia
on UN60EH6050F
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Unfortunately, we don’t have enough details here to answer your question. Please contact us at qasupport@sea.samsung.com and provide us with your serial number. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Dolby Digital setting is not an option?

I have this TV hooked up to an AV receiver with Dolby Digital 5.1 capabilities via optical audio cable. Under the audio setting for the TV, however, only the PCM setting is available. Why can't I set it to Dolby Digital?
asked 2 years, 2 months ago
dwilli1980
Pine Mountain, GA 31822, USA
on UN60EH6050F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

You will need to change the preferred audio quality setting from the internal menus of the cable box/DVR provided by your content provider. There should also be an independent setting for digital audio in the internal settings menus for any DVD/Blu-ray player, game consoles or other AV devices (should you own them).

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years, 2 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

Is the software on this TV current : T-MX9FAUSC-1017.1

asked 2 years ago
bigedk
USA
on UN60EH6050F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Based on our research, 1017.1 is a later version than what is listed (1012.3) as the latest firmware available for download from Samsung's official site, so if you have checked to see if any new firmware exists or aren't being prompted to install a new firmware update, it is safe to assume you have the latest available firmware for your TV.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
-3points
0out of 3found this answer helpful.
Question

Can a wireless-G USB adapter be used to access internet with this TV

asked 1 year, 11 months ago
jagguy
California, USA
on UN60EH6050F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.Unfortunately, you cannot. Your TV doesn't have the hardware internally to do so. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 11 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Can I connect my ipod nano to my samsung UN60EH6050F USB port?

asked 2 years ago
davfam123
on UN60EH6050F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Yes, you can connect the iPod nano to your TV, but we recommend you review the following support articles before doing so.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409784&modelname=UN60EH6050F

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409968&modelname=UN60EH6050F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 2 years ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

240 motionflow recovery

I have 2 direct tv hd dvrs. one is on my Sony Hd tv the other is on your Samsung. Both have 240 mhz recovery. Sony is great, the Samsung recovers like a 60mhz. What can I do?
asked 1 year, 11 months ago
RKEK
Henderson, Boulder City, NV, USA
on UN60EH6050F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

Motionflow is a technology exclusive to Sony TVs. A full list of your Samsung TVs features can be found via the link below.

http://www.samsung.com/us/video/tvs/UN60EH6050FXZA-features

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Is the TV(UN60EH6050) a dual voltage TV?

I'm so confused now. I received an answer from an agent in Samsung USA that the TV, UN60EH6050, is not a dual voltage TV. Also I got an answer from an agent in Samsung South Korea that the TV selling in USA this year is a free voltage TV. This is meaning that I don't need any converter when I try to use this TV in South Korea.

There are different answers to the same TV as you see above. So, please check again whether the TV(UN60EH6050) is a free voltage TV or not. Thank you.
asked 1 year, 10 months ago
JJJJJ
on UN60EH6050F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. This model along with all of Samsung US models accepts 110 - 120 volts at 60 Hz. Please contact us at qasupport@sea.samsung.com and provide a link or some piece of contact information for the agent in South Korea so we can correct the information he gave out. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 10 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

what do i clean the screen with?

asked 1 year, 9 months ago
shrub
Aurora, CO, USA
on UN60EH6050F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question:

http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00001257&fm_seq=1425

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTechJessica
0points
0out of 0found this answer helpful.
Question

Volume level goes to 100 by itself. Is this a problem?

we were watching tv when out of the blue the volume level went up all the way. When I lowered it to zero, it shot up again. changed the batteries and turned tv off. same problem. the little red light in lower right portion is constantly flickering.....what to do? just bought this in November.
asked 1 year, 9 months ago
Tedsitka
Juneau, AK, USA
on UN60EH6050F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. Here's an article that may answer your question:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=350453&modelname=UN60EH6050F&modelcode=&session_id=&from_osc=

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTechJessica
0points
0out of 0found this answer helpful.
Question

USB and Movies...

My firmware is up to date but movies played via 8GB USB thumb drive still stop at about 2hours. The movies work fine otherwise and any shorter than 2hours play through ok. I need help with this so I don't end up having to go back to my computer to watch the ending of 2hour+ long movies as I have in the past.
asked 1 year, 9 months ago
djmadison
WI
on UN60EH6050F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=409779&modelname=UN60EH6050F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 9 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

I get a popping sound on several channels.

To try to correct the problem I was going to reinstall the firmware but I am not able to unzip the firmware file from your website. I am also not able to get the firmware version from the TV even though I have followed instructions.
asked 1 year, 9 months ago
southcarolinaboone
Beaufort, SC, USA
on UN60EH6050F
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you perform a hard reset of your TV if you're unable to access the menus as instructed.

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168291&modelname=UN60EH6050F

For more info on firmware, please refer to the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=168698&modelname=UN60EH6050F

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

how do I connect my wii game system to work on TV?

asked 2 years, 5 months ago
premo34
Dudley, MA, USA
on UN60EH6050F
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
Question

Setting Remote control buttons

My previous TVs had the option of setting 4 buttons on the remote to directly access my favorite channels that I program to those buttons. I was thinking that the Samsung remote would allow me to do this with the "A,B,C,D" buttons but I have been unable to figure out how to do this. it gives a this function not available when I press some of those buttons. How do you program the buttons to jump to favorite or programmed stations??

Thanks!
asked 1 year ago
RJRemote
Roseville, CA
on UN60EH6050F
0points
0out of 0found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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