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UN60D7000VF

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UN60D7000VF

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Customer questions and answers for samsung UN60D7000VF

Question

In what video/audio file format do I have to render/save my video clips to stream them to my Samsung 60"LED TV?

I have a Canon video camera and use Sony Vegas Movie studio to edit the video sound and audio tracks. What file format can I render de home movies?
Tags: display, miscellaneous, networking, audio
asked 1 year ago
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HES1
Florida, USA
on UN60D7000VF
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Question

green hue/tint with sony blu ray BDP370

green tint when i put dvds in
asked 10 months ago
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nightowlwoman
on UN60D7000VF
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answer 1
Thanks for reaching out to Samsung.

You will need to contact your Blu-ray manufacturer directly for that issue.

Thanks for being a Samsung customer!

The Online Support Team
answered 10 months ago
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SamsungJessica
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answer 2
Thank you for contacting Samsung!

Let's try adjusting the color of the picture to eliminate the green tint. Here's how to adjust the color of the picture: http://www.samsung.com/us/support/SupportOwnersFAQPopup.do?faq_id=FAQ00000539&fm_seq=707

Thank you for being a Samsung customer!
Thank you for being a Samsung customer!

And if you don't mind, please take a minute to let us know how we're doing by completing this survey: http://www.surveymonkey.com/s/SamsungElectronicsSupport
answered 10 months ago
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SamsungTech75
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Question

Picture "jumps" occasionally no matter what the source.

No matter what the source (though most notable using my Samsung Blu Ray disc player and/or with any HD content) I find that the picture freezes for a fraction of a second and then jumps forward. Or, perhaps just jumps ahead a frame or two. This occurs every 15 to 20 seconds and can be quite annoying. I find many reports of this problem throughout the net but see no explanation or solutions. Please advise.
asked 1 year, 8 months ago
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dmd3home
on UN60D7000VF
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answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 1 year, 8 months ago
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MrSamsung
Samsung HQ
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answer 2
It is the automotion feature, go into the the settings and set it to clear or off and it will fix the problem.
answered 1 year, 5 months ago
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Electronicjunkie
Apopka, Florida
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Question

I have a Samsung model UN60D7000VF LED 240Hz TV, however when I press "Info" on the controller it tells me that my screen is set at 1920X1080i @ 60Hz.

How do I get it to be set at 240Hz?? I'm getting ready to return it to the store as the refresh rate appears slow. I use DirecTV HD and th signal strength is very strong and all my cables are for HD. I am using HDMI Monster cable from receiver to TV. Can you help? Thnx.
asked 1 year, 8 months ago
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redetreville
USA
on UN60D7000VF
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answer 1
That is because the channel you are watching is broadcasting in that spectrum of i instead of p. it will not say 240hz. I have premium high speed HMI cables and mine says the same thing. It's not an issue..
answered 1 year, 8 months ago
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RoldGold
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answer 2
The best way to test it is to hook it up to a BD player that has a movie format of 1080P. You'll see a huge clarity and difference.
1080P @ 240HZ only means that you're TV is capable of supporting. It doesn't mean that every feed is converted to 1080P.
answered 1 year, 7 months ago
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DRoC71
Los Angeles / New York
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Question

am unhappy with the sound. Any speakers I can add?

Tags: tech
asked 1 year, 7 months ago
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Anonymous
on UN60D7000VF
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answer 1
Although the speaker system on the Samsung TVs offers rich and clear audio quality, I can understand the desire to have a higher fidelity audio experience. To do so, I would recommend that you acquire an A/V receiver or SoundBar, since there is no physical way to connect just speakers to the TV (unless the speakers offer an onboard sound driver) and no way to control their volume from the TV itself (since the TV’s audio output is Fixed and not variable). To connect the TV to the receiver, please use either RCA cables, 3.5mm jack to RCA or optical cables to connect from the TV's audio outputs to the receiver's audio inputs.

-MrSamsung
answered 1 year, 7 months ago
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MrSamsung
Samsung HQ
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answer 2
Have you explored the sound settings? press the menu button on your remote and select sound. If you turn on the "tru surround" setting and adjust the EQ you can make the factory speakers sound much better. If you are still unhappy with the sound you will need to get a soundbar or surround sound system.
answered 1 year, 6 months ago
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Anonymous
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Question

how to stop tv from getting darker as day goes on?

asked 1 year, 9 months ago
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john25
on UN60D7000VF
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answer 1
you need to turn off the eco sensor which adjusts the screen brightness to the light in the room. press menu on your remote, go to "system", select "eco solution", select "eco sensor", select off. exit the menu.
answered 1 year, 6 months ago
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Anonymous
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Question

How to change from PCM to Dolby Digital Sound

I noticed that the sound setup on my 60" LED TV outputs PCM to my theater system resulting in no surround sound to it. When I tried to change it using the TV remote, the Dolby Digital selection was greyed out and I could not choose it as an option. I have the fiber optic chord connected between the TV and receiver. Should I change this and place the chord between the receiver and my cable box?
asked 1 year, 8 months ago
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SpectreFCO
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answer 1
When the TV is receiving a coaxial signal, the TV will have the ability to send 5.1 CH sound to the home theater receiver through the Optical output. However, when the source is a digital component connected to the TV via HDMI, only 2 CH audio will be output from all of the TV’s audio output. If you want to hear 5.1 CH audio, please connect the digital audio out jack from your device directly to an amplifier or home theater.

-MrSamsung
answered 1 year, 8 months ago
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MrSamsung
Samsung HQ
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Question

How do you enable subtitles on netflix

asked 1 year, 8 months ago
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bizkwik
01930
on UN60D7000VF
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answer 1
At this time, Netflix on the Samsung devices will not support subtitling or captions.

-MrSamsung
answered 1 year, 8 months ago
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MrSamsung
Samsung HQ
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Question

how do I get the TV to remember my SSID and WEP key,so I don,t have to sign each time?

Tags: network
asked 1 year, 8 months ago
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eklein1st
on UN60D7000VF
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answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 1 year, 8 months ago
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MrSamsung
Samsung HQ
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Question

Why is the picture so dark on model UN60D7000VFXZA

asked 1 year, 8 months ago
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harley70
on UN60D7000VF
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answer 1
Reset your picture settings to start.
I noticed when I first turned on the TV it was bright, and then it would dim automatically.
As a default, mine had the auto-dimming feature ON. If you turn off this energy-saving feature it should remain at a constant setting (whatever you adjust it to). If you choose to use the "eco" setting, make sure the room sensor (front panel area) is not blocked by any objects. The darker the room (or blockage), the darker the screen will be to save energy.
answered 1 year, 7 months ago
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Jeffrey73
Guam
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Question

how do I activate the 240hz on my samsung un60d7000?

asked 1 year, 6 months ago
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Anonymous
on UN60D7000VF
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answer 1
This TV is a fully capable 240Hz set and offers the Auto Motion Plus feature that enhances said 240Hz image. This set will always upscale your 60Hz signal to 240Hz, regardless of any settings you may have active. However, in order to receive the full 240Hz benefit (judder and blur reduction, and frame interpolation), you will need to have Auto Motion Plus active. The reason you are seeing the 60Hz in the info box is because the info box only displays the signal’s actual Hz and screen resolution and not the info of the picture on the screen after the TV processes it. Meaning that the 60Hz you are seeing is the signals actual Hz and not the screen’s Hz. Currently there is no way to display the screen’s Hz in the info box. Coincidentally, the Samsung TVs can only accept a 60Hz signal.

-MrSamsung
answered 1 year, 6 months ago
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MrSamsung
Samsung HQ
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Question

REMOTE PAIRING

asked 1 year, 6 months ago
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VIETAM
US
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answer 1
Please follow the directions below to pair your remote with the TV. If you continue to have an issue, please contact Samsung Service directly at 800-SAMSUNG:

Step 1: Place Batteries in remote. On the QWERTY Side, the screen should say “Needs Pairing”, if it
doesn’t say this, then on the IR side press Mute then 0 then Mute then 0.
Step 2: Hold remote 2 inches away from the TV on the left hand side.
Step 3: Hold Sym and Tab together until pairing is complete (The TV will say QWERTY remote paired
with the TV).

-MrSamsung
answered 1 year, 6 months ago
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MrSamsung
Samsung HQ
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Question

how do i get the netflix movies or other online content to play audio through my home theater system? do i need a seperate connectionout of tv to amp?

Tags: sound through home theater
asked 1 year, 6 months ago
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afortuna
on UN60D7000VF
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answer 1
To connect the TV to the receiver to hear audio output from any content that is playing on the TV, please use either 3.5mm jack to RCA or optical cables to connect from the TV's audio outputs to the receiver's audio inputs.

-MrSamsung
answered 1 year, 6 months ago
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MrSamsung
Samsung HQ
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Question

HD camera for my new HDTV

I just bought the UN60D7000 and want to purchase an HD camera for Skype calls. Does the Logitech HD Pro Webcam C910 work with this TV?

thank you,

Ken
asked 1 year, 6 months ago
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Anonymous
Seattle, WA
on UN60D7000VF
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answer 1
I’m sorry for the confusion; however, the only webcam that will be compatible with the 2011 Samsung TVs that offer Skype (D6500 and higher LED TVs and the D8000 Plasma TV) will be the Samsung SmartTV Skype Cam, STC1100.

http://www.samsung.com/us/video/tvs...

-MrSamsung
answered 1 year, 6 months ago
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MrSamsung
Samsung HQ
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Question

How do I get Allshare to work from my Samsung Fascinate to my new Samsung smart TV

My phoneand my TV are both on the same WiFi network, but they do not recognize each other. I have attempted to turn off my firewall on my router. I have downloaded Allshare to my computer, but that cannot play on the other devices either. What cna I try?
Tags: allshare
asked 1 year, 6 months ago
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WSchmatz
on UN60D7000VF
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answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 1 year, 6 months ago
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MrSamsung
Samsung HQ
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Question

pairing qwerty remote

I have tried to pair my QWERTY remote with the TV and have had no luck. I also cannot pair my 3d glasses. I have been doing some reading and it seems that the bluetooth module could be bad in the TV. I found one article on samsungs support website that if you use a phone and scan for Bluetooth devices it should see the TV if not the Bluetooth module is more than likely bad.
asked 1 year, 6 months ago
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phata31681
on UN60D7000VF
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answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 1 year, 6 months ago
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MrSamsung
Samsung HQ
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Question

how do I remove an apps from smart hub?

I want remove one of the item form smart hub . how do I that?
asked 1 year, 6 months ago
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jk100
on UN60D7000VF
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answer 1
To delete an app from the My Applications screen, follow the instructions below:

1. Press the yellow "C" button on your remote.
2. Press the directional buttons to select an application, and then press the
ENTER button.
3. Press the directional buttons to select Delete, and then press the ENTER
button. The message, “Do you want to delete selected item(s)?” appears.
4. Select Yes, and then press the ENTER button. The application is
deleted.

-MrSamsung
answered 1 year, 6 months ago
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MrSamsung
Samsung HQ
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Question

calibration settings for UN60D7000?

Tags: calibration
asked 1 year, 6 months ago
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nmkfx4
California
on UN60D7000VF
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answer 1
Although the Samsung TVs offer a variety of calibration options (Brightness, Color, Tint, ETC. ), unfortunately Samsung cannot suggest any specific calibration numbers since every calibration has to be done based on the preferences of the customer performing the low level calibration.
Perhaps other users on this forum may be able to better help you out.

-MrSamsung
answered 1 year, 6 months ago
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MrSamsung
Samsung HQ
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Question

My Smart television finds the network but won't connect to the Internet

asked 1 year, 6 months ago
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pickemtowin
on UN60D7000VF
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answer 1
I’m sorry you are having an issue with your device. With the information you have provided, it would be best if you navigate to the Samsung Support Page and either click on the link to speak with a Live Rep directly under the “Contact Support” section in the middle of the page or request service for your device under the “Schedule a Repair” section. You could also try performing a firmware update and see if that solves your issue. Please have your TV's exact model number and serial number ready for faster assistance.

Support Page:
http://www.samsung.com/us/support/

Live Chat:
https://sales.liveperson.net/hc/491...

Request Service:
http://www.samsung.com/us/support/s...

App Support:
http://www.samsung.com/us/appstore/...#

Samsung Service Number:
800-SAMSUNG

-MrSamsung
answered 1 year, 6 months ago
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MrSamsung
Samsung HQ
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Question

how do you hook up direct tv

asked 1 year, 6 months ago
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VernD
on UN60D7000VF
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answer 1
Without knowing what specific Directv receiver/dvr you have here are a few to connect. Easiest way would be HDMI out of the Directv rcvr to HDMI in on the TV. That would give you best pic, include audio, and keep cables to a minimum. If your receiver is an older one without HDMI, it should have component out and/or composite out. For the component, you would connect component out on the Directtv box to component in on the TV. You'd also need to connect audio (using an rca cable - red/white) from the directtv box to the audio in on the TV. Some Samsung TV's also come with an adapter that allow this connection. Another way would be to use the composite out on the directv rcvr and regular composite cables (red/white/yellow rca type connectors).
answered 1 year, 5 months ago
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cbaypirate
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