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Customer Questions & Answers for
UN55F6350AF

Customer Questions & Answers:
16 Questions
 | 
16 Answers

Questions & Answers for samsung UN55F6350AF

Question

Can I connect a wireless keyboard to my smart TV? If so does it have to be a Samsung keyboard? It is a UN55F6350AF

asked 4 months, 4 weeks ago
CVMADuster
Florida, USA
on UN55F6350AF
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Absolutely. Does not have to be a Sam keyboard.
HOWEVER! browsing is SLOWWWW when using built in browser.
Also, not all apps recognize the kbd/mouse
answered 1 month, 3 weeks ago
RetiredBSEE
Colorado
0points
0out of 0found this answer helpful.
answer 2
Thank you for contacting Samsung.

Only LED 6400 series and higher TVs in the 2013 (F) model line are compatible with the Samsung wireless keyboard, as it uses Bluetooth to connect with the TV. That being said, a HID-compliant keyboard or mouse can be physically connected to the TV via the USB port. Please review the following support article for more info:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=429799&modelname=UN55F6350AF

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months, 2 weeks ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

When I turn my TV, it is not showing any apps

When I turn my TV, it is not showing any apps
asked 1 year, 3 months ago
jaynick
Virginia, USA
on UN55F6350AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and let us know if you see an apps pane whatsoever. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 3 months ago
SamsungTech42
-1point
0out of 1found this answer helpful.
Question

Do I need additional equipment to view from my computer to my tv? I have a modem & router.

asked 1 year, 2 months ago
Jefela
Escondido, CA, USA
on UN55F6350AF
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

As long as the computer maintains either a wired or wireless connection to your home network, we recommend you review the following support article for instructions on connecting the computer to your TV:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=154745&modelname=UN55F6350AF

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

Why does my internet not work?

We installed a new router today and now when I add the network, the TV says I am connected to the internet, but under network status it says my tv is not connected.

Why?
asked 1 year, 2 months ago
Hessie
Roswell, GA, USA
on UN55F6350AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and on the network status screen let us know if there is a red X over anything, and if so, what is it? Further, please let us know the MAC address, IP address, Gateway address, and subnet mask . Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Network settings recognizes the wireless network but status does not?

When we go to network settings and set up the internet connection the TV says we are connected but when I go to use an app or the smart hub the TV says I am not connected. I have read all your articles, followed the directions and still do not have service to the TV even though another wireless TV receives the signal, i-pads and 2 computers do... the only thing that does not is the Samsung TV. Help
asked 1 year, 2 months ago
Hessie
Roswell, GA, USA
on UN55F6350AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and on the network status screen let us know if there is a red X over anything, and if so, what is it? Further, please let us know the MAC address, IP address, Gateway address, and subnet mask . Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Samsung remote not controlling Motorola dcx3400

I followed the set up several times, tried powering off the cable box, no luck.
Is there something with the IR that I need to do?
asked 1 year, 2 months ago
Ron1619
New Albany, OH, USA
on UN55F6350AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. There are a couple important things to do. Keep a distance of 0.16 ft at least between the IR Extender and the external device. Face the IR Extender toward the external device’s remote control signal receiver. Note that it should be no obstacle between IR Extender and external device. The presence of an obstacle will interfere with the transmission of the remote control signal.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 2 months ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

Best way to connect these Samsung products

Just purchased these Samsung products: Tv: Samsung un55f6350a Smart LCD; Soundbar AirTrack hw fm45c and BluRay bd fm57c -- I have a cable box with HDMI and digital optical audio ports.

Can I connect all of these ro the TV via HDMI and avoid using dig. optical cabling?

Does this TV and sound bar support ARC/HDMI ? I want to be sure I'm getting full capability of the audio here!

Any special settings on the TV to optimize all of this? I have seen posts about syncing the remote via Anynet so I'm good on that. Also have turned off the TV speaker and set to "external source." Any other recommendations would be appreciated.

Thank you.
asked 1 year, 1 month ago
Goffie
Montana, USA
on UN55F6350AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We recommend using the setup as outlined on page 16-17 of your Sound bar's user's manual; it's called Soundshare. It is a wireless solution, and it allows the maximum flexibility for your setup.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech42
-2points
0out of 2found this answer helpful.
Question

I have 2 Samsung LED televisions in one room. How can I isolate the remotes so that one remote does not control both televisions?

asked 1 year, 1 month ago
mdg7
on UN55F6350AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. All Samsung TVs operate on the same IR frequencies; thus, a signal from a remote will cause all the TVs in the same same to respond to the commands. The only way to avoid this is to physically block the signal from being seen by the TV.

If you have any further questions, please contact us at qasupport@sea.samsung.com and let us know how we can assist you further. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year, 1 month ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

Can not complete registration

I am unable to register my new tv. the S/N Z6P73CXD600272V is not working. I am taking this number from the sticker in the back.
Image(s)
User submitted image
asked 1 year, 1 month ago
scallyhootville
New Mexico
on UN55F6350AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung. We'll be happy to assist you with your problem, but we'll need more information to answer your question. Please contact us at qasupport@sea.samsung.com and provide your full name, email address, phone number, and physical address. Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 1 year ago
SamsungTech42
0points
0out of 0found this answer helpful.
Question

TV Keeps powering off and on by itself

TV comes on then goes off then back on and continues,
asked 10 months ago
rzw5bz
on UN55F6350AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=347714&modelname=UN55F6350AF

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 10 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

cannot select in the webbrowser

when I try to select a link in the web browser it does not work..
It works sometimes and then it will stop..
The pointer then does not changes color when over a link.. I can keep hitting enter and it doesnot work
asked 8 months ago
jassi
slidell
on UN55F6350AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 8 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

PC Expanded Screen on TV does not display some edges.

When any window is maximized, all four sides of edge goes outside of the tv screen, not showing some of the boundaries of window.

I've connected the TV as 2nd monitor on the PC using HDMI port.
Screen resolution set to 1920x1080 on Intel HD Graphics 4000 adapter, monitor type set to Generic PnP Monitor(MS Driver).
PC is running Win7-64bit.
Do I need Samsung specific display driver to fix this?
asked 7 months ago
Gundalba
CA
on UN55F6350AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you review the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=475003&modelname=UN55F6350AF

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 7 months ago
SamsungTech73
-1point
0out of 1found this answer helpful.
Question

What is the best video play back quality for 6350 Series tvs?

Especially when streaming from a PC to the TV. What is the best quality and performance?
asked 6 months ago
GaDavid
on UN55F6350AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We recommend you refer to the following support article:

http://support-us.samsung.com/cyber/popup/iframe/pop_troubleshooting_fr.jsp?idx=428439&modelname=UN55F6350AF

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 6 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

my computer sing in does not work on either of my 2 tv's

I want to sign on my TV's with same ID as computer
asked 4 months, 3 weeks ago
jhop
NY
on UN55F6350AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months, 2 weeks ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

"Debug" on screen message

I have a constant "debug" message on the screen of the TV........all works fine......what does this message mean and how do I clear it.........?
asked 4 months, 1 week ago
gusmeyer
reno, nevada
on UN55F6350AF
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for contacting Samsung.

We'd like to assist you, but we're going to need additional information so that we can better address your product concerns. We recommend you email us at qasupport@sea.samsung.com. Please provide a description of your product issue, as well as the full product model code, serial number and your contact info.

Thank you for being a Samsung customer!

The Samsung Online Support Team
answered 4 months ago
SamsungTech73
0points
0out of 0found this answer helpful.
Question

What size of screws do I need to wall mount this TV?

I have a mount that is sized correctly for the TV. It came with M3, M4, and M5 screws, but none of them seem to fit in the back of the TV. What size do I need? I'll be mounting the TV to a wooden stud on a standard drywall wall.
asked 7 months ago
YooperJ
Utah
on UN55F6350AF
-1point
0out of 1found this question helpful.
0 answers
Answers
This question currently has no approved answers.
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